Menu
University of Phoenix [UOPX]
University of Phoenix [UOPX] Customer Service Phone, Email, Contacts

University of Phoenix [UOPX]
reviews & complaints

www.phoenix.edu
www.phoenix.edu

Learn how the rating is calculated

3.0 170 Reviews

University of Phoenix [UOPX] Complaints Summary

86 Resolved
84 Unresolved
Our verdict: While University of Phoenix [UOPX] has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for University of Phoenix [UOPX] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of University of Phoenix [UOPX]. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

University of Phoenix [UOPX] reviews & complaints 170

Sort by:

Newest University of Phoenix [UOPX] reviews & complaints

ComplaintsBoard
D
2:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] non pay for required training, hostile work environment during training

I have a PhD and decades of teaching higher education and was accepted to teach classes on line and entered into the faculty training last week. There were 11 additional people. I was shocked when the trainer showed discrimination by allowing a candidate to complete an assignment - I had the same computer problem, and she did not offer me the same consideration. When I questioned this she, without my permission, took my personal comments out of context, degraded and humiliated me by forwarding them to the rest of the class, thus creating a hostile work environment. My complaints to their internal reporting system would not take my formal filing, thus I forwarded a cease and desist warning, and am working within the state employment agencies between my state and Arizona.

It is also noted, for students who go there, that actual student emails and comments were posted for faculty to review during training. These were not altered in anyway and I am sure they do not have the students' permission to utilize these. In addition, I now find out the required training is voluntary and I will receive no pay for the over 57 hours I put in. Please let me know avenues you may direct me in aside from the employment agencies that I may also register my complaint with.

Read full review of University of Phoenix [UOPX] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Biochemist
deluth, US
Sep 02, 2010 10:05 am EDT

I also have a PhD in my field, years of University teaching experience, and I work as a professional in my field. I looked into teaching for U of phoenix; I sent in my resume and in return I got an invitation to send in my transcripts. I also received a very suspiciously vague description about the "training" that is required that is not paid. I asked the faculty recruiter what exactly is involved in this unpaid training, and she refused to answer the question (Judi Villa in Louisiana). It soon became apparent that these people were recruiting faculty by being very dishonest. One must wonder if this applies to there student recruitment as well.

R
R
Rogon48
Richmond, US
Oct 22, 2009 2:59 pm EDT

I have to wonder a bit about a "Phd." that cannot form a coherent sentence.

ComplaintsBoard
M
9:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] money over cancer

I enrolled in what I thought was the University of Phoenix for online classes to complete an Associate's Degree that I had never found the time to complete back in September 2009. It wasn't until they had me hooked that I realized I would be attending "Axia College." I started having problems almost immediately with counselors talking in circles and "misunderstandings" alsmot right away. After a month long battle with getting my previous college credits accepted towards my program and paying for PLA (Prior Learning Assesment) credits, I began acing my classes. I have now completed 5 blocks of classes with all "A's" with the exception of 1 Math class; my final grade was a "B."

Recently I informed my counselors that I needed a break because I was under medical care. I withdrew from my classes and received a 2 week break. Almost immediately I was informed that I would need a surgical biopsy, which I promptly reported to my counselors at Axia College right away. Since I had already used up almost all of the first 2 week break, I requested another break with hopes that the results of my biopsy would be good news - meaning I would be fine and able to return to classes on October 12, 2009.

I had my surgery on September 28, 2009 and my Academic Counselor Erin M. called me less than 24 hours after my surgery she said to "make sure I was on track for my classes on October 12." Needless to say I was annoyed that she was bothering me with this nonsense when I had informed her of my surgery, date, time and location; as well as specific medical information relating to the surgery. (I flet like they were questing my intregrity!)

I received the results of that biopsy on October 8, 2009. Well, the news was not good. I was informed that I had Follicular Lymphoma and would require approximately 6 months of treatments - meaning a possible combination of radiation and chemotherapy. I took a day to process the news, call family, friends and loved ones and then I sent an email to my counselors at Axia College informing them of my situation, as well as providing documentation from my surgeon and doctor. I informed them at that time that I would need to take time off school while I received treatment for Cancer.

As per my usual experience my Academic Advisor did not answer my email right away, as "she was out of the office." (Over the past year I found this to be the case every time I needed to chat with her - all I can say is I hope she isn't terminal because Erin M. is out sick at least 1 - 3 days almost every week! Anyway, I tried to follow up with a phone call on Monday because I was supossed to start my classes, and I wanted to make sure they knew I would not be starting.I waited as Monday, October 12 was a holiday. (I also informed them that I would be seeing my Oncologist for the first time Thursday, October 15, 2009.)

Tuesday, October 13, 2009 I spent most of the day creating a durable power of attorney and researching cremation plans and costs "just in case." After a long and tearful day my Academic Advisor (Erin M.) and my Financial Aid Advisor made a conference call to me. Can you imagine my outrage when they told me they were calling to "make payment arrangements" for the classes I withdrew from because I was ill. I told them to "shove their payment arrangements where the sun didn't shine, and promptly hung up on them.

I learned early on with these people to get everything in writing, so I kept each and every email I sent or received from anyone at, or affiliated with the school. Erin M. has tried to tell me that she was "unaware" of my situation when I told her I was angry with her timeing and her lack of sensitivity relating to my sudden onset catastraphic medical situation. (I know I kept her informed and I have the emails with dates and time stamps to prove it!)

The bottom line is in life Cancer trumps everything but money owed to University of Phoenix. It seems as long as they get their money, all is right with the world. Be forwarned! You could be going along in your everyday life, find a lump on your neck and find out you have Cancer too! God help you if you are enrolled in University of Phoenix, because they will call your graveside to "make sure you are on track" and "make payment arrangements!"

Read full review of University of Phoenix [UOPX] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sdsfdf
, US
Jan 19, 2011 10:25 am EST

www.aceyourcollegeclasses.com

ComplaintsBoard
T
12:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] creditability

I was reviewing alot of the complaints againt Axia College / University of Phoenix, and was shocked to learn that it was a scam. Alot of the complaints stated that alot employers will not except a degree from UOP, along with complaints of money scams. There was also a statement made about the students in college lacked in education, text books had spelling and grammer errors, and the the professors did not respond when needed.

I am currently in my sophmore year with the University of Phoenix. In just a few months I will be graduating with my Associates in HealthCare Administration and I am looking forward to obtaining my Bachelors Degree.

I myself have been skeptic of this school. How can one obtain a REAL education online? At the time I was enrolled in Illinois Central College and my sister was enrolled in UOP. I sat down with her one day and compared notes. All in all, we were obtaining the same education. The difference was the convience.

Before I transferred, I consulted my school counselors. They assured me that University of Phoenix is an Acredited school. They also added that the University meets the same requirements as they do. Therefore, whether I choose ICC or UOP, I will be recieving the same education.

To comment on the financial aspect of UOP, I have never had a complication. My checks were distributed to me within 6-8 weeks. Keep in mind that this is a combination of loans, therefore there is a long paper trail. If you have questions, it is very important to stay in contact with you financial and acedemic counselor.

To boot, the loans that I have obtained to go to school, also boosted my credit score. (As long as you pay your loans off in a timely manner.)

Keep in mid, its a personal choice. But for me, I am greatful for the opportunity I have to go to school. Good luck!

Read full review of University of Phoenix [UOPX] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
W
W
{wow}
, US
Oct 23, 2009 12:01 am EDT

AxiaLady: Your second sentence is incorrect. It should read: Your spelling and grammar ARE horrible. Nice job.

S
S
sydnees_momma
Elkhorn, US
Oct 18, 2009 6:15 pm EDT

I am actually getting the same degree as you tlittle 03. I will be finished with my associates in a few weeks and will be continuing on to get my BS. I also have not really had any problems with this school. The only hesitations I ever had were because of all the bad stuff I read on these things. Alot of these complaints could be cleared up if the individuals would have just read the information they signed when they decided to go with the UOP. Read the fine print! No one is stopping you. My experience in this school has been challenging academically and helpful financially. I am not a stupid person and I got very reasonable grades all through highschool as well as now in this school. I am a single mother so I qualify for big payouts every 6 months or so. I get $2000 checks in the mail multiple times a year! That money really helps a single mother like me. I am very in tune with my financial status at the UOP and every cent I have recieved from my lender or the government is accounted for. Do your own research and keep track of yourself. Now not everyone is going to have a great experience. Didn't your mother tell you that you can't please everyone. The people that have problems with the UOP probably did not follow the rules. It is called life and you need to suck it up and take responsibilty for your own actions.

A
A
AxiaLady
Winchester, US
Oct 03, 2009 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

bigtimegeologist: Please return to Oklahoma State University. Your spelling and grammar is horrible. MicroSoft offers a program called Word which can check both spelling and grammar. I am sure such a big time school like Oklahoma State told you of this program.

B
B
bigtimegeologist
Tulsa, US
Oct 01, 2009 10:27 pm EDT

tlittle 03, I guess they don't teach punctuation, spelling, and grammer at UOP. Reading your comments told me all i need to know about UOP. Try getting a real science degree there like engineering (EE or civil). If you pay the money you should get the "real thing". Ask your trusted counselors if you can get a dgree in geology or law.
I have a BS from Oklahoma State University and trust me, IT"S NOT HE SAME!

ComplaintsBoard
S
4:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

University of Phoenix [UOPX] - discriminatory practices, misuse of title iv funds and accounting practices, and substandard ethics

Please let me introduce myself. I am currently a Doctoral of Organizational Management in Leadership student with the University of Phoenix and a 2008 graduate with a Master of Business Administration and specialization in Public Administration. I am also a former Online Academic Counselor located at the main campus in Phoenix, AZ. BACKGROUND HISTORY On...

Read full review of University of Phoenix [UOPX] and 17 comments
ComplaintsBoard
P
3:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

University of Phoenix [UOPX] - failure to release financial aid information

I have been requesting information from the University of Phoenix financial aid processing department for two months now. I have completed and faxed to them several FERPA forms in order to retrieve information consisting of my financial aid and loans. I provided them with a student verification form to complete and the first time it was sent to me by mail...

Read full review of University of Phoenix [UOPX] and 16 comments
ComplaintsBoard
S
8:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] financial officers and practices

I am very unhappy with the way the UoP has treated me in regards to my financial officer.
The original officer I was assigned seemed knowledgeable enough, but failed to tell me verbally that my aid would not cover the cost of my 4th and 8th classes. If I had been told this (although it is in the very small print of my contract), I would have kept shopping around for schools. Unfortunately I was laid off the third week into my first five week online class. My financial advisor was then removed from my case and I was assigned someone who refuses to return calls, doesn't really seem to want to help, and won't provide me with my options. I am going to contact my lender and see what recourse I have to completely get out of my contract altogether, as I really feel like UoP has cheated me.

Read full review of University of Phoenix [UOPX] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
SharonMT
Rockland, US
Feb 02, 2010 11:01 am EST

Please let me know what happened with this. I am currently going through the same thing with UOP/Axia. My financial advisor was Veronica and left me in the wind. When I got a new financial advisor, she just wanted money out of my pocket with no explantion to what really was wrong and now I have withdrawn and the money they want is higher. If anyone knows of any lawsuit regarding this University, please let me know so I can join the band wagon thanks smtait2009@yahoo.com

P
P
playette
St. Louis, US
Sep 06, 2009 2:28 pm EDT

I am very unhappy with the financial officers as well. I am getting a run around from that department as far as receiving information for myself and financial aid from school. I sent of a FERPA Release form and a form to be completed of a student verification and financial aid to them and they sent it back incorrectly the first time and then had me resend the information only to now deny me the information requested. Would someone please respond to this e-mail and tell me where I can make a complaint and to whom about their misconduct. You can e-mail me at playette1play@aol.com Thank you,

ComplaintsBoard
A
7:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] I was scammed!!

Hello.

I have been coming across alot of complaints and newer reviews on the internet!
A whole lot of people, more than I can count on my hands, have been reporting
Fraud/scam by you guys! I also agree, on how none of the instructors are quick
To reply, if ever! Only ones that do call or email, are the finacial dept (Hah.. I
Wonder why?!... Money? $ so pissed).

I want to find a way to get all of my money back! If not, I will contact my
Lawer and/or attorney to take care of this personal matter for me! =)

Sincerely,
Aivel avilez

Read full review of University of Phoenix [UOPX]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
9:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] f.aid

Wow... First of let me say yes, my advisor is good. He keeps in contact etc.- but... There financial aid counselors are horrible... They are true blue sales men. Theyhave miss informed me about my loans - which I am waiting for to purchase a new battery for my laptop and other tools I need - more paper, pens, printer ink, etc. They have misinformed me under informed me and I am pissed. I got the corporate office of dispute number about an hour ago, but they are closed now in their time zone. I will however call first thing in the morning. If this issue is not resolved I will be dropping my courses. I do not like for people to lie to me. Not only did my fa counselor lie - his supervisor did as well. Watch out for them and your money! Oh, my first 2 classes books are suppose to be free - as I signed a waiver. I'll be watching for that too!

Read full review of University of Phoenix [UOPX] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
treasureinheaven
San Tan Valley, US
Nov 22, 2009 8:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi madstudent1,
What is the current status of you UoP experience now? Did you spend the leftover money they sent you? I did, and now they called two months later and told me I should have never spent. They want it back because I don't have enough financical aid money, which they neglected to tell me when my loan was approved.

Liars, scammers, cheaters, thiefs. I am beginning to think they are part of the "Stepford" cloning experience. These people cannot be human! Did you read about the lady with cancer? I am appalled! But then, I am human.

ComplaintsBoard
T
5:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] financial aid and all advisors

I had signed up with university of phoenix in june of 2009, i was told dont worry about anything financially that for sure i would be eligible for financial aid and that i am already eligible. So i started class and in my first week financial aid is giving me crap about my taxes and my marital status. I use to live in kansas where common law was recognized and now i moved to california and california has to recognize it. But that [censored] financial aid dept for university of phoenix said it does not and that i had to correct my taxes which i filed correctly. They said they will never accept me for financial aid until i file a 1040x and i emailed my "finance advisor" which he didnt do crap for me. Told him i filed correctly and i have nothing to fix and he said well sorry if you can not get financial aid then you cant continue school. I was like what the hell. . . Then he told me i owe for the two weeks of school that i attended online (Axia online) . So now i owe 344. 50 for something i was told not to worry and i was already approved by my enrollment counselor which was some young kid. I should of known when i met him because he was like a sales person if anything ! So i basically signed up to get a bill "for free"" yippie for me ! Anybody thinking about signing up with university of phoenix please do not they are scam artists and frauds ! They will lie straight to your face, rushing you to sign up. And when you sign up they dont bother with you anymore ! So please please please do not sign up with university of phoenix. . . Of course unless you want a free bill to pay !

Read full review of University of Phoenix [UOPX] and 15 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
15 comments
Add a comment
T
T
Tlove01
st.louis, US
Oct 19, 2009 12:00 am EDT

Recently I became a student at the Axia University and later found that I was trapped inside of a "slavery"campus. I would never have receive breaks and always had to report to class no mattere what. The school is three credit hours 1, 034 dollars per three credit hours, that means when I graduate I am going to the old the "mandortory student loans" "Sallie Mae" over 30, 000 dollars. That is only for an Associate Degree I am trapped inside this horrible nightmare can someone help to get out!

N
N
Nicene325ad
Rantoul, US
Jul 22, 2012 12:24 pm EDT

Well, it seems to me unfortunate that so many individuals have had bad experiences from the University of Phoenix. Although I have never attended, nor do I plan to attend the University of Phoenix, it is apparent that many have had similar financial disputes with the University, and as an end result, have taken a grievous loss. While others have had good experiences with the University, it is also evident these individuals are in no way empathetic toward those who have not shared the same wonderful experiences. In many ways, the feelings, or lack thereof from these individuals, is a reflection of the indecorous nature of the University staff.

While the University affords seemingly good opportunities, those who are in unfortunate financial circumstances are left out to dry. Why is it that our educational institutions care less about educating, and are more concerned about the profits they rake in? It is no wonder we ranked 25th in Math, 17th in Science, and 14th in Reading out of 34 countries. The very individuals who need a chance to receive a proper education are being left behind. I would like to express my deepest condolences to those who have been failed by the education system. They have not only failed you, but have also failed our Country, by allowing this nation to fall behind.

Please, for those of you, who have been down on your luck, do not be disparaged! If you want to change the system then you have to become a part of it. So, it is my hope that all of you persevere in your endeavors to be the best that you can be. On that day when you become a part of that system, which has kept you down for so long, it will be up to you to recognize and correct its inherent fallacies. It is up to you to change the system from the inside out, so there is not another starving mind being refused the same opportunities afforded to those of great wealth, or a higher social status! We must unite as one nation, under God!

In closing, I would like for those reading this post to reflect on the words spoken by a man who changed a corrupt system for the betterment of society.

"A society governed in terms of double standards is self- destructive".
- Mahatma Gandhi

C
C
CorH
West Monroe, US
Jun 26, 2011 12:33 am EDT

I would have to agree that the UOP is really a mess, I am currently enrolled and they gave me such a hard time. It seemed like the enrollment advisor called me everday until they finally convinced me that finacially I would be covered including my discount I would get. Well on the first block of classes and I had the hardest time because my wife and I been separated for the past two years but on the finanical aid they only ask if you are married, divorced, or single, so I was neither one because techinally we ar still married..little did I know that that would give me the blues, so I had to go to my taxpreparer and explained to them because UOP said I did my taxes incorrectly I filed single/head of household. Finally after sending a letter, and my taxpreparer explaining they gave me the approval. Here in Louisiana they do not have legally separated. So I received first dismurment and that took it all because it paid for 4 classes, now recentlty has of 6-24-11 I was suppose to have a some coming back to me (which I was going to use to buy me another laptop for school).My finance advisor held it for the next block (8/14/11) because he failed to register me for the next finanacial aid...I had to find out when I called the school, he wasnt going to even call me and tell me nothing. When he thought I was going to have to pay the school he called me every single day and constantly sent emails. I am starting to look at transferring to another school that is closer to home that offers online.

S
S
SessyC
Kenton, US
May 13, 2011 12:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Oh also im not sure how many credits i have with the university but im sure there was a few with the grades i kept while i was enrolled, and was even told by the counselors if i ever drop out or finish i can have my credits transferred if i go to another school or decide to come back to Axia ..anyone know how that really works?

S
S
SessyC
Kenton, US
May 12, 2011 11:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

And its worrying me now cause Im not sure my tax preparer i had for this past year handled the 1099 or whatever it is that the university says you are suppose to put on ur taxes.

S
S
SessyC
Kenton, US
May 12, 2011 11:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up around August 2009, was told i can sign up to get finacial help to pay for the entire schooling online that was around 15 grand or something, then they were to send me 2 different disembursement checks while i was doing this online to help me pay for anything i needed.Phone mins for my cell phone, a computer if i needed that, anything basically so i can take care of things to do the classes online.I did get my first check almost a month after i started classes.The next check i recieved in December. I was told if i drop out anytime i would have to pay back those 2 checks that were deposited into my bank. Or if i didnt pass a class i would end up having to pay to retake that class.WEll i was working days and nites taking care of my kids and everything else, doing my class work online and doing well actually better than i ever did in school 20yrs ago. Then around April 2010 i had the 2 classes for the 9 wks like we have been doing how it changed every 9 wks, so one class happend to be Intermediate Alegbra.Now for one im no good at Math period! and two we had choices in high school to sign up for algebra if we wanted, well of course i wasnt about to do that. So around this 4th wk of this class online i was already at a C-, so this discouraged me, and i asked counselors what to do and how get help.The teacher for this class suggested i take a class outside of the home.I was like wow seriously! seems how i already worked as much as i did, how could i find time to pay for a class to train me better in algebra? so with very little help or anything positive i gave up and quit.The status is i am withdrawn from Axia since May 2010. But recently this week, , [protected] i had a deposit of over $2000 put into my savings account for me from the ACH/Appollo which was how the checks before were deposited and who they came from.I have been getting letters since i quit last May from Nelnet the place i guess they sign you up with to repay the loans.They sent me one the other day saying i had to pay them and there was interest being added on seems how i havent attempted anything.Kinda hard to do now since i had to quit my job Feb 2011. So not sure how there site says something as far as getting assistance or something to make a payment, change your repayment option, apply for a deferment or forbearance, and much more! And according to that site i now owe over $800.Which is going to be impossible to pay right now, when im barely making it month to month on hardly nothing and being a single parent def not easy.So has this happend to anyone? Im not sure why Phoenix would put the deposit in my savings account of that high amount knowing I havent been online and they have me as a withdraw status since May 2010. The bank teller told me at first i could just take it out seems how its good, and if the school made a mistake thats on them.But it would be my fault im sure if i even touched that money and id prob be the one thrown in jail or having to pay back more than i already owe.Any opinions out there what to do? ive contacted all i can about this and only have heard from Nelnet but not Phoenix if this is there actually mess up.

C
C
Cerissa
Saint Louis, US
Sep 15, 2010 9:24 am EDT

The University of Phoenix is a joke. I was having a smooth ride until I was appoved for a grant. Once approved I was "randomly selected" for an audit and the school lessened my grant amount which wasn't much to complain about but then some four months later when it still was in the "certification" process I was told that I would have to pay out of pocket until the grant was certified and I have nothing but A's and B's. If that wasn't enough, I had a family trajedy and emailed my academic advisor for over a month, with no response, to request my fourth set of classes be pushed out for the maximum time allowed. Well when arguing about my government approved grant that they still hadn't given me, I was told my advisor wasn't responding because she was no longer my advisor and neither the old advisor nor the new one kept me abreast of the situation. I was even told the new advisor was an "asset to my graduation team" when she did not even take the time to call or email me to let me know who she was and that she would be my advisor. I found all this out the Friday before the classes were to start and conveniently enough I could not address the issue with anyone prior to that Monday. They suck!

K
K
Kynesha
Cudahy, US
Aug 04, 2010 9:50 am EDT

University of Phoenix / Axia College has ripped me OFF! They lied, cheated me and so on and so fourth... They are nothing but a bunch of scam artist. If you are a victim as well PLEASE send your complaint/letter to me and I will help take action I am working on starting a class action and notifying the attorney general and department of education. You can mail your letter/complaint along with ANY proof to Ms. Staten, 2661 E Adams Court, Cudahy, WI 53110 or email destiny1983us@yahoo.com in the subject line write Axia Complaint

H
H
Heather Baker
Joplin, US
Jun 23, 2010 1:51 pm EDT

ALL schools with online classes charge more for internet courses. ALL of them. Plus, a degree is a degree from an accredited university, which I may add, the University of Phoenix is. When a person is taking online classes, it is for the convenience of being able to take these classes at basically your own pace. If you want convenience, you have to pay for it. Plus, a friend of mine is taking classes through Vatterot college, here in Joplin, MO and she too is going to wind up owing 30, 000 for her associate's degree. While it is an outstanding amount of money, it is not impossible to pay back, and it is definately worth it. There is no question about whether I feel it is worth it to pay back that kind of money or not, because I do. A good education, such as the one I am receiving from Phoenix, is priceless.

H
H
Heather Baker
Joplin, US
Jun 23, 2010 1:43 pm EDT

I have to agree with him about getting the run around with financial aid. I too had to file a 1040x when I was told by the government that I filed correctly. However, instead of complaining and being angry about it, I filed it. I didn't even have to wait until I received the official copy of it, all I had to do was send in the same form to the college that I sent into the IRS. (Who, by the way, informed the school that I had filed correctly.) I love the University of Phoenix, with the exception of my financial aid. I am still getting the run around about my refund, which really makes me angry, and I had a twisted financial aid advisor at first. Now, I have a good one who has done in less than one week, what it took the previous one since April to do. My teachers are excellent, and now, so are all my advisors.

ComplaintsBoard
T
7:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] lack of credibility

I can only enourage anyone thinking about attending the University of Phoenix to run as fast as you can away from doing so. After completing my MBA/Marketing with UOP I decided to continue with a Masters of Public Administration. I went through the process of re-enrolling and was told that my paperwork for the MBA/Marketing would cover my being certified for the MMPBL. I started my first class in the MMPBL, on May 26th and never did hear anything from the fianncial counselor about when my certification process was going to be completed and when I could receive my financial aid funding. Until one day two weeks into the class, I received a phone call that my file had a "pending" status because "there were conflicting numbers on my 2007 Federal Tax Return" and that I needed to get a Federal Tax Return Transcript from the IRS and fax it to UOP to remove the pending status. Mind you that this was the very same Tax Return that they used to certifiy me in 2007! I complied and got the transcript, scanned and emailed as attachment the same day requested. The next day I received a call from my financial advisor apologizing to me because research had made a mistake and that the tax return was fine! I was so stressed out that I thought I was going to have a heart attack! But wait --- it gets better! The next day I receive a call from the Sr. Financial Advisor UOP ( mind you I am now in my fifth week of class) who told me "I am so sorry, you are not eligible for any financial aid funds for they were allocated during the time period you were completing your MBA/Marketing and this is all UOP's fault and we sincerely apologize."

I sat at my desk listening to this incompetent twit and thought told him that because of his lack of leadership and knowing what is going on with his staff --- I am not in a financial crisis and I expect a formal letter of apology from him stating the facts as they happen and stating UOP's wrong doing. I told him that he broke not only the bond of trust --- he also ruined my credibility. I told him that I wanted out of the UOP without any financial responsibility. I dropped my class and I am until the day I die spread the message that if you play with the incompetents at UOP then you will soon become one. Stay clear of UOP and run towards another online university that believes in treating students with dignity, honor and sees us as human beings. AMEN!

Read full review of University of Phoenix [UOPX] and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Moneydr4u
Springfield, US
Aug 01, 2010 11:08 pm EDT

Ok,

I am not disagreeing exactly but want to offer another perspective, if I may. I am wondering if any of the posters here were specifically told by their employer that UoP degrees really don't have credibility with them. In my experience, short of Ivy League big boys, an MBA or other Masters plus degree doesn't hold much wait without the corresponding experience that goes with it. I have a B & M undergrad, and an MBA and MA from different online schools and just started my PhD with still a different online university. I have over 15 years of experience to back up my education and have yet to have any challenges getting a six-figure job.

I can only imagine the frustration of busting your behind and blowing the budget to get that little piece of paper, but it is what you do with the knowledge in the YEARS after that will better secure your future. I think someone gave you bad data as it relates to expectations. In this economy that MBA may be exactly what allows the the entry level job where those with only a B.S. may be left hangin.'

Even though no one has asked for advice, I would offer it anyway from this old geiser; be patient, be deliberate with your job search and goals, and put in the work and time towards your dreams and enjoy the journey.

May God Bless you and your situation and lead you down the right path.

Sincerely,

Dustin Kennedy

U
U
usmcwife
Fort Bliss, US
Oct 23, 2009 1:21 am EDT

Well why am i not suprised with these complains i am about to enroll and start school novermber 2009 and i am already having problems with the counselors..they have no dedication or motivation towards a students success..i am very much so dissapointed at the counselor appointed in the EL PASO TEXAS area handleing military seein as i am a military wife..i am having my sencond thoughts on this particular school and believe very much so that i am better off attending a community college that is much more credible not to mention cheaper ...

H
H
huskerzfan
Colorado Springs, US
Sep 03, 2009 8:18 pm EDT

I totally agree, run as far away from the University of Phoenix as you can. Their MBA has no credibility and will not help you with your career. I "graduated" with my so called MBA almost 4 years ago. I was laid off from a management position with a large corporation. Now even with this lovely degree that was supposed to earn me a higher level position is a joke. I have over 100K in student loan debt because I had no help to pay for my education, yet the job I am doing is an entry level position that barely pays enough to make the monthly rent. The MBA from Phoenix has NO credibility and will NOT help you in your career.

ComplaintsBoard
A
10:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

University of Phoenix [UOPX] - class action lawsuit

We are doing a Class Action Law Suit against University of Phoenix/Axia Online We are looking for those who were lied to at Enrollment. Basically told they did not have a loan, yet finding out later they did. If you were told at enrollment, while going over the process that you did not have a loan, that it was just formality and not to worry, you don't...

Read full review of University of Phoenix [UOPX] and 35 comments
ComplaintsBoard
C
4:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] false advising sent to collections

I enrolled in University of Phoenix In June 2005 I drop in January 2007 when I found out that my enrolledment councelor gave me and multiple students false advising about gratuating from college. Dave said we would finish college in 2yrs and I would get my Bachelor degree in Criminal Justice but it was all a lie. They just wanted to enroll students and rip them off! I think that is one of the worse colleges ever. All they do is lie and get your hopes up. After I drop my class they are billing me for it even though I din't attend and now when I am trying to go to a new college they won't give me my transcript since it's on hold because it's in collections. I don't know how they expect us to pay for a class which we never even took. University of Phoenix is a rip off. Who ever has probles with them should contact the Better Bussiness Bureau [protected] or their website www.bbb.org

Read full review of University of Phoenix [UOPX] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
L
L
Lookie lou
, US
Sep 28, 2009 6:29 pm EDT

Are you serious. Let me just say this... you DROPPED your classes and are shocked there is a hold on your transcripts and are billed from classes that you DROPPED. Hmm. Weird how that works. Now, you are filing a law suit because you did not graduate in 2 years? Did you have any credits when you started? I mean does ANYONE really think it is possible to EARN 120 credits for an ACCREDITTED degree in 2 years. I am sure your lawsuit will be thrown out.

Why don't people think about THEIR own part in their complaint.

J
J
JadedbyUOP
Kansas City, US
Jul 12, 2009 12:14 am EDT

If you are a student or an employee of UOP and you feel you have been treated unfairly, or even discriminated against please email me at takeastand09@gmail.com with a discription of what happened to you. Please also include the campus the incident occured. A class action suite against the university is being put together. Please only email if you are serious.

R
R
Ripper offs
San Antonio, US
Jun 19, 2009 3:15 am EDT

Shooter, to better explain myself to an retarted like you. We attend Axia "COLLEGE" Online because ofcourse just like you we also want to learn. That's why we enroll to college to get better english skills. But, we don't learn crap in Axia. Sorry we had to brake it down for you so that you can better understand the situation. I am sorry your brain does not help you in anyway to understand what we go through. I know you attend Axia because you write just like they teach you. Waste your time answering DQ's better...

S
S
shooter
Espanola, US
Jun 10, 2009 5:09 pm EDT

Sorry, but it sounds like you never should have even graduated from high school based on the English skills in your post.

ComplaintsBoard
D
10:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] deception and verbal telling of policies to students that are unwritten in student handbook

I want to be in a class action lawsuit against UoP. I feel terribly wronged by them and am looking for other people who want to join a class action lawsuit.

Please contact me at [protected] or [protected]@att.net with your story and support for a class action lawsuit against UoP.

-Elizabeth

My story:

I've been wanting out and UoP is basically wanting to hold me hostage by telling me to "stick with it". They've even threatened me with having to pay for MTE 508 (Models, Theories, and Instructional Strategies).

According to the HELP pages there's supposed to be a withdrawal form if I go into 'PROGRAM' and then 'SERVICES'. However, there is NO form. I feel terribly deceived.

I've been to numerous colleges and universities and had no problem withdrawing from a class or the institution itself. Now, all of a sudden, it seems impossible to get ahold of people and start a formal disenrollment process from the university itself.

I've also withdrawn from classes from EVERY college and university I've ever been to and have NEVER had to pay for a class I withdrew from. My financial aid has ALWAYS covered withdrawn classes and I've been left to eventually owe financial aid back if it was paid for in the form of a loan.

A letter was sent to me several months ago telling me when UoP was getting their disbursement and when I was getting mine and my financial aid counselor, /name removed/, even called to inform me that they had their money to cover 'x' amount of credit hours (classes). As far as I'm concerned, they already got the money to cover this course and now I owe the loan people back.

I'm in terrible financial straights and am on the verge of going bankrupt (been 6 months now since I've been unemployed.) I don't know if I'll be able to afford to pay them anything if they come back at me and say I owe 'x' amount of dollars and what's worse is iIf I don't pay whatever they say I owe in 90 days, it goes to collections, who I hear is merciless. Absolutely merciless.

My financial aid cousnelor said we discussed how it all works if I ever had to disenroll and what would happen if I did when we first spoke after my initial enrollment in January. That's nice, but these things need to be covered in writing in their handbook and it's not. There's no written policy outlining withdrawal from the university and the fact you'll eb stuck holding the bag and paying something to them. THIS IS WRONG!

Through some online searches last night, I found numerous complaints against UoP:

http://www.consumeraffairs.com/search.html?cx=partner-pub-0200629403145096%3Aqt7mbbqybbg&cof=FORID%3A10&ie=ISO-8859-1&q=university+of+phoenix#1129
http://university-of-phoenix.pissedconsumer.com/

I've read numerous things online about how they engage in unethical business practices and it sickens me to no end. I now realize I made a horrible decision by enrolling in UoP.

Read full review of University of Phoenix [UOPX] and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
Rip Off
San Antonio, US
Jun 18, 2009 5:23 am EDT

Kikwy whatever you say thief. Don't choke trying to swallow your sausage. I know you are one of them sitting in your butt getting our money. If you call Axia Online "College" than you are so full of it because the name is not University of Phoenix. Maybe if you get some knowledge then you will not be a ### trying to explain hundreds of students why they have problems with Axia Online. You should get a job with them in ripping students off. Let it be heard, first amendment the right for freedom of speech. Don't try to silence us, Liars Liars you won't shut us that easily.

T
T
tyler789
, US
Jun 13, 2009 5:13 am EDT

`Financial Aid covers withdrawal? Is this new? 6 months unemployed? So you’re not working? Why are you not going to college? How many colleges have you been withdrawn from? I see this a lot coming from University of phoenix former students. Elizabeth it sounds like money is the issue. You are currently unemployed and I don’t see how college could not benefit you right now. In this economy you can’t afford not to get a degree. I advise you to stay on top of things and remember the benefits of investing into a college education.

N
N
nikwy
, US
Jun 10, 2009 12:11 am EDT

You said it yourself, "I've also withdrawn from classes from EVERY college and university I've ever been to and have NEVER had to pay for a class I withdrew from. My financial aid has ALWAYS covered withdrawn classes and I've been left to eventually owe financial aid back if it was paid for in the form of a loan." I am not sure why you bother to enroll in school at all if you do not have any ambition in finishing. Then you want to file a suit against a company for motivating you to, for once, stick with it! If I were any institution I would never put you into my school to begin with. You are a person full of excuses and full of a lack of ambition!

ComplaintsBoard
K
10:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] Complaints

I have attempted to make contact with my financial advisor and the office of dispute management on several occasions about closing my account and getting my financial aid released for me to apply to another university. Well, guess what, they can bother you like hell to get you to sign up, but once you are trying to leave you cannot. It is the worse experience ever. I wish I had seen these other complaints prior to signing up with them. I am even more in debt than before, and have nothing to show for it. They lied about me being able to be certified in LA, after 6 months into the program I found out that I would be only certified to teach in Arizona and that I would still have to work toward my certification in Louisiana. Oh, and by the way it was not told to me by the UoP but by the certification counselor for LA. It has been almost 2 months since my last class and they still have yet to release me from the university or release my financial aid. Does anyone know how to file a formal complaint with them?

Read full review of University of Phoenix [UOPX] and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
bigtimegeologist
Tulsa, US
Oct 01, 2009 11:00 pm EDT

I guess that's why they don't teach law at UoP hahaha

P
P
playette
St. Louis, US
Sep 06, 2009 2:23 pm EDT

I have been trying to get a release from university of phoenix financial aid processing department for a month and two weeks now. I don't understand why they are delaying sending it to me. I have spoken to two or three supervisors in that department including over 30 representatives and still haven't had any luck with retrieving this information. I even followed the procedures in order to have it released with the FERPA release forms and all. Would someone please tell me who I can report this situation to. Please leave me a message in my email at playette1play@aol.com if you can assist me.

Thank you

L
L
legalchik
, US
Aug 26, 2009 5:25 pm EDT

My husband is going through the same thing, he went through the ENTIRE teaching program with them, got his "degree" (granted we had to get lawyers involved because we, too, had issues with the dispute management office and as a lawyer myself I knew that it would be the only way to get them to actually DO something). My husband took our IL state board of certification (which UofP said he had to take in order to continue on to the student teaching portion of the degree) only to ultimately be told that he is only qualified to teach in AZ. It has been heartbreaking to see our money go out the door and his career being basically stalled. He is now attending another school to basically get the same degree that he just received from UoP. This is the most worthless scam of a degree out there -- you will thank yourself for avoiding any involvement with this online program. I hope someone someday files some kind of lawsuit, or, at minimum an investigation into this sham and exposes them for the liars they are.

ComplaintsBoard
P
5:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

University of Phoenix [UOPX] fraud, fraud, on everything

I agree with all the ones who are complaining against university of phoenix, along with the other names they
Call themselves, phoenix who i'm referring to. When you first start with the financial aid, i notice later on they have their on website for you to apply for financial aid. When you try to look at your information later on, you can't access it, why, because it has locks beside it and you usually you would be able to access your personal information if it's highlighted, well i was lock out of my own personally documents. I bought a lot of things to the admission counselor attention. He ask me, why did i want to go back into it for, to change something and i told him no. I stated to him if it's my personal information i should be able to access it. He said you are right you should be able to access your own information, he said give me about two hours and we will get tech support on the phone to see how to get back into your information. I could go on and on, this is so hurtful very sad. I cried so many nights because of this, the ones who wants to go back to school to better ourselves and we have to go through this. I was excited when i started. I never seen an admission counselor, that was the academic, financial advisor professor all into one. I thought that the addmission counselor were to enrolled you and getting you comfortable with the school and navigation and so - forth. He was doing everybody job, that's good that he is multi - talented but i felt that i should have contacted him when i needed him. I could write a book about all the experiences i've had with this scam hole. I know that it's a lot of lawyers and higher authorities who are reading these complaints, i hope that someone can do something about it instead of just letting it sit here. We need help and guidance about what to do. I'm way behind on bills, almost got evicted, they don't care it's heartless and cruel.

Read full review of University of Phoenix [UOPX] and 9 comments
Hide full review
9 comments
Add a comment
S
S
shieiam
Long Beach, US
May 12, 2010 4:27 pm EDT

I would have to agree with all of the post because there is definitely something shady about the online program at the University of Phoenix. I have been a student for almost two years. I am currently in my last block of classes to receive my AA in Psychology. Unfortunately, I will not be continuing on to finish my Bachelors’ with them.

For anyone interested in enrolling, I will say that they have their pros and cons. The University of Phoenix is more interested in making money off their students, and not what is in the best interest of the students. So, if you are looking for a school that actually takes interest in the students and their learning experience; then you might want to find another school.

R
R
Rivera_mom
Raleigh, US
Dec 29, 2009 3:30 pm EST

UoP are liars and need to be shut down!~!~! They are in so many violations of so many laws but nobody is doing anything about it?!?

C
C
cassette
Kankakee, US
Oct 25, 2009 11:56 pm EDT

did anyone get their disbursement...

C
C
cassette
Kankakee, US
Oct 25, 2009 11:56 pm EDT

did you get your disbursement

C
C
cappy6
VinelandI, US
Sep 17, 2009 1:18 am EDT

I thinkin' "oh no!" cause im in the same boat. I wasn't even ennrolled in axia when I got a nasty email that I didn't finish the 3 workshops that I supposedly didn't have to take in the first place - only find out it goes in my file. about a month now i've spoken to my enrollment counselor - but never once to my financial aid dude. sallie mae' website was screwed up, so I applied for wells fargo and was accepted. now im registered and enrolled fulltime - but haven't started yet-this has been going on for a month. then, sallie mae email s me and says (they accepted) my loan. well I called the enrollment dude and he says "just forget it". well, a week later I get a notice from sallie mae and wells fargo that I now have 2 loans cause (we/i) didn;'t withdraw from one.
Because of other complaints i've read about uopa, I haven't given the go ahead for my major. aiu and kaplan both told me I should be with them. plus, alot of the papers I electronically signed are not right, in fact I never saw them before - and I can't get into my financial mpn aswell as other pertinent docu ments - cause they are locked! when I keep asking about the locks - and about the financial aide dude - I get the 'run around'. both aiu and kaplan said something is not right. I still do not know what my tuition is - even wheni picked the first major and withdrew. I think one dude multitasks all the way to the bank and thats the bottem line. im sorry I ever got involved with them - and for 4 years at that. - trying to bow out.-michael

M
M
MsSenTuUs
Detroit, US
Jul 11, 2009 11:30 pm EDT

I guess I too am one of the lucky ones. I am finishing my last class with uop (axia) before my bachelors program begin and I am very happy to say that I have not experienced any problems along the way. my enrollment counselor was very helpful, my academic and financial counselors call me every few weeks to see how i'm doing and if I have any questions to ask. maybe their pulling the wool over my eyes, but I do feel that i'm making a great choice with continuing my education with uop!

A
A
armywife65
Charlotte, US
Jul 05, 2009 10:45 pm EDT

@sanvigi1979--you got lucky to of had an enrollment counselor that DIDN'T lie to you. You are lucky you DIDN'T have problems, like most of the people are complaining about.

I'm not going to get into our situation, as I am drained from telling the story over and over. But I will say, UOP/Axia online...they are liars and they need to be shut down!

I really hope our class action lawsuit goes into affect soon and if not, then I guess, it will be a lesson learned. But IF we do get it in court and win, you better bet, I'm going to shout it from the roofs tops.

S
S
sanvig1978
Osceola, US
Jul 05, 2009 6:05 pm EDT

I am sorry you have had a bad experience with them. I myself have three weeks left before I complete my Associates program through them. From the start they have done nothing but continue to be helpful with everything and I do really have to disagree that they do not care. My enrollment counselor was awesome as well as my academic and financial counselors. I cannot say enough positive things about the University of Phoenix online program. It is a lot of hard work but if you are serious about continuing your education it is worth it. I as a matter of fact I will be continuing on to get a Bachelors degree. It is a little expensive but I do think it is worth it. The things you have stated do not sound anything like them at all.

A
A
armywife65
Charlotte, US
May 23, 2009 10:34 am EDT

Report them to your local Better Business Bureau. Email the school's P.R./Communications office -- the address is
media@phoenix.edu.

ComplaintsBoard
R
2:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] rip off

Hello fellow classmates or victims,

I am another victim of The University of Phoenix Axia Online crap. I should've listen to the victims of Axia College when I had the chance. I would've never though that I would be putting in a complaint about my bad experience with Axia Online. My dream is to pursue my degree with University of Phoenix and graduate and work in my dream job. I had already imagined the day my family would be proud of me when I finish what I had started. Well, those of us that went to University of Phoenix are very familiar with this.

In the beginning everything was going well, until my 3rd block of classes itall when bad. I remember when I started my two classes. My academic counselor brain wash me in doing my best, which I did. I turned in all of my assignments in time and post my attendance for the first week. When my week 1 feedback grade came back, i recieved a 50%. How can I recieve a 50 in my first week while I am turning in my work on time?
Then, I made a phone call to my academic counselor. I explained my situation and he said to keep trying. I tried harder and harder and all I got was a 50 or less. In the end of the course, I got an "F" and recieved no credits. Now, I have to pay $1, 000.00 to University of Phoenix out of my pocket. Don't forget that the prize of any course is extremely high.

University of Phoenix is all a lie, "you liars" all you care about is ripping students off for their hard working money. It is all a business and nothing else, they don't care about anybody but the money. What are you going to do University of Phoenix but to sue me? Is that what ya'll do? Then sue me for the little money I worked for, let, we the people of the United States see what you are going to do to me. What ever happen tto he Constitutional rights "Freedom of speech and expression". The first classes they pass everybody and then fail them. Why? because then student's won't be able to get financial aid assistance for the student's and have to pay full price. My son and wife will not watch me walk because the liars lied to us.

Read full review of University of Phoenix [UOPX] and 54 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
54 comments
Add a comment
K
K
Kimber56
, US
Sep 10, 2017 3:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was enrolled with Phoenix of Arizona over the phone by a representative he told me that I could pay for all of my school and get a degree through grants . The first thing they did was they started my classes before I even got the money and I told him I have a learning disability so give me math classes last . They did not do that they gave me math before the last classes and I flunked it now I owe them $1500 dollars . I didn't have that kind of money so they dropped me they would not give me my transcripts so I could go to another school that cost way less than what they did I only had 15 credits before I was to get my degree now I have a collection agency's filing negative reports at all three collection agencies, ruining my credit I can't buy anything on credit it has to be cash and the amount showing that I owe is three times the amount of what they gave me and I can't even get a job as a counselor because I don't have my degree . All the stress caused physical damage on my body made me sick for a while. I was reading and seeing other people had the same problems with the school that I did and found that there's a class-action and I'm getting involved with it hopefully we will win and get either our credits transferred so we can finish school or the collections balance at a zero

John Bass
John Bass
Los Angeles, US
Sep 10, 2017 5:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Kimber56

First of all... I would correct that it's univ of phoneix, not phoenix of arizona. secondly... I would try and be at least a bit more clear/specific on your issues/concerns with this scam "school".

Regardless - - perhaps the following would serve your purpose, so feel free to cut/past & attempt to dispute your claim:

To whom it may concern:

I do not owe this debt to your agency nor university of phoenix., and I am disputing this (alleged) debt to your agency and to university of phoenix.

Pursuant to the ‘fair debt collection practices act’, section 809 (b), I am concerned of ‘lack of privity’ therefore, I am requesting that your agency provide me with the following items within thirty (30) days: 1.] proof of the debt amount as alleged by university of phoenix.; 2.] proof that your agency is licensed to collect debts in the state of _ ; 3.] proof of my account/payment history with university of phoenix.; 4.] billing statements submitted to me, by university of phoenix.; and 5.] an original, signed university of phoenix.‘financial agreement’, by me.

Upon receipt of this letter, your agency has been legally and rightfully informed that I am asserting my rights under federal and state laws - the ‘fair debt collection practices act’ (fdcpa) and the ‘fair credit reporting act’. additionally, under such legal protection, your agency cannot apply (any) interest or (any) fees except those allowed by state law, whereas, until I am in receipt of such above-specified requested documents, any attempt to collect this (alleged) debt therefore violates the fdcpa.

Further correspondence to me without any of the documents that I have requested here within, by your agency, will be considered harassment, unlawful business practices, and such will be reported as violations of the law within the state of _. any such "negative credit reporting" submitted by your agency regarding my dispute (alleged debt your agency indicates that I owe), will be reported, by me, to my state's attorney general, the federal trade commission, and the better business bureau.

I have disputed this debt; therefore, until it is validated, your agency’s information concerning this debt is to be considered inaccurate, harassment and illegal. furthermore, if your agency has reported this said (alleged) debt to any credit-reporting agency, then your agency must immediately inform any, and all, of my dispute of this (alleged) debt to your agency and/or university of phoenix. I will remind your agency that reporting (any) information known to be inaccurate, incomplete or failing to report information correctly violates the ‘fair credit reporting act’ §1681, s-2.

Sincerely,

_

H
H
HelpingHand143
, US
Jun 09, 2017 12:51 pm EDT

I attended UOP online with a 3.67 GPA. On Finals week My uncle was brutally murdered. I had to take time off. When I called the school to ask for an extension they told me "He is not immediate family so no". Heartless individuals, Even told them I could give them the DA's number so they could tell them what was going on. My uncle only had me to bury him and attend the trials of his murderer. I have not gone back to school and now owe 30K on a school loan on education that I cannot even use. I was even told by professionals that I shouldn't even include this schooling on my resume because it could "hurt my chances of getting a job". Anyone have any advise to help me crush this loan burden? I am a single mom making minimum wage just treading water.

M
M
metax100
, US
Aug 06, 2010 2:21 pm EDT

My complaint is that Sue wanted my son and I to do our Verification Worksheet over again in a new sheet, when she called me on August 4, 2010. Before I sent the new sheet, that Veronica sent to me to feel out new with the correct information I went home the same day, August 4th to have my son sign the other sheets so I didn't have to send it the next day, went back to work on August 4th and faxed it over to the number I was given. I am being very patient with you guys, but I am going to have to get my Lawyer to see if all this signing of these forms like this is legal because i feel this is a scam to get money out of inocent bistandard who are trying to get an education from your college.

F
F
FullTimeEverything
Hattiesburg, US
Oct 11, 2013 1:30 am EDT

I am a current UoP student, I am scheduled to complete my Associates in April. I have had a fairly decent experience. I have had some very dedicated instructors and some that are not as dedicated, but that is simply the luck of the draw, you can not always have the best so you make due when you must. The only complaint that I have that is a true and honest complaint about the University itself is the way the material is set up for you. I took a math class that I was not exactly impressed with as the weekly classwork and the assessments did not line up, the assessments were approximately one to two weeks ahead of the classwork and the AMP system needs some improvement. I am currently in one class that gives us search terms for our assignments, these search terms turn out many papers, most of which are irrelevant to the topic and in this particular class you are expected to use strictly material from the University Library and it is not exactly the type of thing I have time for. This does not mean that the University is bad, yes it could use some improvement but list just one establishment (educational or otherwise) that does not have room for improvement. I have five children, one with special needs, a disabled husband, and a job so reading each of 252 search results is not exactly feasible but it is only my first week in this class so I am sure I will figure out a way to make it work, I always do. For those of you experiencing "extreme difficulty" perhaps you should consider a more traditional education. You cannot fit every person into the same mold and perhaps this type of education is simply not compatible with you as a person, this is why you should do your research and consider taking some free courses (Yale, Harvard, Berkley, and many other Universities offer free online courses, though these do not earn you a degree or certificate, they can help you figure out if long distance learning is right for you). This is why being an INFORMED consumer is always important.

S
S
sunnimerc
homewood, US
Jan 25, 2013 12:14 pm EST

Good God... if your grammar in any way reflects the rest of your subjects, then no wonder you're a failure. By the way, a degree from UOP, is nothing to be proud of..

J
J
jronkindy
Noblesville, US
Dec 07, 2012 3:36 pm EST

for those of you who are saying UoP or Axia is NOT a ripoff, take it from someone who got nothing but A's... this place is a freaking JOKE. The instructors are complete idiots. One of my instructors had to have his mommy wake him up (I could hear everything) so he would take my call during his "office hours". STAY AWAY. STAY AWAY. STAY AWAY! And for any of you ###s who come back with the "you're not college material" ###, I'm more of a success than you'll ever be. Faculty, don't get on here and B.S. these people with how great the place is or how THEY are the problem. NO. It is a total ripoff and a scam. Go to WGU. You will spend far less and the instructors are actual professionals in their field(s) of expertise.

D
D
DWeems
Biloxi, US
Dec 07, 2012 5:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

I attended Axia College in 2007 and completed my AA in Healthcare Administration in 2009. I experienced many of the issues that are mentioned here. Most of my instructors were decent, but seemed to have difficulties teaching the class with the information provided alone. Most of them were more interactive with students through posts they had done themselves, rather than the discussion questions provided.

My main issues came from dealing with the revolving door of "counselors", all of whom were not actually guidance counselors. All of them were students that had not attended UoP for their Associates, but were attending to obtain a Bachelors. My Financial Aide counselor was impossible to get in touch with . I was getting ready to have my son, and told her I would want to take a block off. She advised me that I would have to pay out of pocket. I was still going to be able to take 12 hours that "quarterr" (defined by Pell Grant dispursement terms" which was considered full time and allowed me to be awarded the full amount. I told the counselor that I was having a surgical birth and that I may not be able to post accurately those two weeks for attendance. She advised me that my instructors would understand and that my advisor would contact them. After the birth, I posted six posts, three on one day, two another, and one on a third day. This was in my third week, and one instructor counted me absent. I did not find out until a week before the term was over. In the same class, I had the same happen the next week. I posted on six total discussion posts, but on a variety of days, due to pain medicaiton that made me incoherrent due to a very dificult surgery. Again, I didn't find out until the end. I attempted to contact my counselor, who I called almost daily for two weeks and emailed as well, before I finally called me other advisor and began CCing him in all of the correspondence I wrote. Finally on the third week she called and pretty much said she didn't remember talking to me. From that point on, I made sure I e-mailed anything I needed to talk to her about to leave a paper trail.

After this occured, I ended up failing the class, after completing the work (I would have dropped it if I had known at that point that I wasn't going to pass, because I had a difficult recovery) due to attendance. My average was actually an "A". So I had to retake the class, with the exact same assignments, re-doing discussion questions and participation. I also had to pay for it out of pocket. I had to take it alone, because of the "setup" of financial aid, as my advisor told me.

Also, I came in with 20 credit hours. I had taken college Algebra, Comp 1 and Comp II, Intro to Art, Public Speaking, and other core classes. I was told that even though I had Comp I and II, that I would have to take the two Intro to Writing/Research clases, because they didn't have the same title. I also had to take the Math 1, even though I had college Algebra and did well. I also had to take the computer class, even though I had taken a class that's required by most states and passed it as well. 16 of my hours were transferred, which was the max for an undergraduate degree, and all were listed as interdisciplinary. Also, when I graduated and went to another college, they did not accept the UoP classes, except as electives, because they did not meet the minimum requirements for my state. I waited a few weeks while my state took the syllabus and disected it, and looked over my assignments to determine that I had met the minimum standards. So, again, I was stuck with a ton of electives that I couldn't use. I had a few friends that had this happen as well.

After graduation, I interviewed at several agencies and businesses here to no avail. I actually talked to a few of the people after my interview to see why, and most of them said they wanted someone with a "real" degree. I ended up becoming a CNA to get my foot in the door at a long term care facility. After being there for a year and applying for positions within administration, the administrator told me he needed someone with an Associates degree, and that I had the skillset and the work ethic they were looking for. He told me that the parent company was looking for someone who attended a "credible" institution, and that they didn't consider the University of Phoenix credible after looking over my transcript and seeing the course titles and the course descriptions online.

UoP has contacted me several times about persuing a bachelors, but I am not interested. Some people may be able to use it and lke the setup, but after the two years that I feel I have wasted, I have decided it's not for me. Plus the tuition for Axia is over double what an in state university in my state costs. I took online classes through my local college after finishing up with UOP and they were set up much better. The assignments were more helpful to what I actually do now, and the grading system and tuition were much better. Also, the instructors are easier to get in touch with, and I had the same counselors the entire time I was there. Also, the courses consisted of more than power points with definitions or basic papers.

H
H
halomich
, US
Aug 15, 2012 6:34 pm EDT

Brainwashed you into trying your best? I hate to tell you, but that might be your problem. You have to be brainwashed into trying your best? Seriously? I am taking Algebra 116 and am not doing very well, but they encourage me to do my best. I would hardly call that brainwashing. I have a week left and it looks like I am going to pass. It can be done and it can be done without having to be brainwashed.

C
C
CharlesBlackwell
Evansville, US
May 01, 2012 11:57 am EDT

Beware "Professor" Frank Mueller! He's the worst of a bad lot. A complete narcissist, he's illogical as the day is long. And always right. A turd among turds.

H
H
Happy17
Madison, US
Apr 10, 2012 2:18 pm EDT

I am totally surprised that there are so many people who love blaming somebody else and have not taken a look in the mirror. I have been a student of Axia (University of Phoenix) and my grades and classes are everything I thought they would be Tough...I have received the help when needed, but if you set your mind to it then you will succeed. Saying they are all LIARS and just want our money is unbelievable. I am on my last two blocks of my degree and will receive my Assoc. in IT/Web Design in July. With my GPA and grades I have landed a job with a great company and am looking forward to my Bachelors. Maybe all of you haters should maybe suck it up and take the initiative and quit trying to blame somebody or find the easy way out!

Sincerely,
Happy

ComplaintsBoard
A
2:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] lied:told no loan, then told, yes, there is a loan

Hi
My daughter was ripped by UOP and we are trying to get more people that were ripped off in the same way.

Her story is that, she is a single mom and thought she was getting a pell grant, to not have to pay anything what so ever for schooling, Her enrollment counselor says in the notes at UOP, that he walked her thru the loan process and told her how much the pmts would be, etct...BUT he never did, he told her she was not getting a loan that it was just formality for in case she wanted a loan. She would have never signed up with UOP if she had known she was getting a loan.

I specifically asked my daughter, if she was sure she was not getting a loan and she said yes, it's all free, because she's not working and she's a single mom...well they screwed her and now they are saying that she owes $15, 000.00 in student loans and that "she signed" which she was TOLD to sign, that it was all formality.

If we can get enough people, we will file a class action law suit. So if there is anyone that was told, they would not have to pay anything on a continuous basis from UOP, and now has to pay those loans, please email us

our email for this issue we are using is: [protected]@gmail.com
Hope to hear back from you
Sincerely
Sheila Robinson

Read full review of University of Phoenix [UOPX] and 4 comments
Update by armywife65
Jun 20, 2009 9:29 am EDT

@Rip Off- I know your not talking to me right? Ya know, you seem to use that "choke on sausage" practically on every post you go to. You don't know what the ### you are talking about, so shut the hell up and go choke on your own ###ing sausage!

Axia and UOP are basically one in the same, dumb ###! check it for your own dumb ### self http://www.phoenix.edu/colleges_divisions/axia.html or is that too arduous for you figure out.

And personally I don't give a ### about getting pell grants, free money to pay for mine or my daughter's college. That's what it's there for so, who gives a ###. I pay my taxes!

I go to College for FREE and I'm loving every bit of it. I get free college, because (not that's it's any of yours or anyone elses business, but I'm an Army Wife, so I get FREE, yes, FREE FREE FREE College. Woo Hoo! and you don't Ha Ha Ha! My college is paid 100% in full. (stooping to your level)

You are NOTHING, with your facetious remarks, what a joke.

You have nothing better to do than come on these kind of boards and talk your ###, probably because if you did it to anyone in person, they'd knock the living ### outta ya. Choke on that sausage you little ###.

Update by armywife65
Jun 12, 2009 7:12 pm EDT

@nikwy--well nikwy you can kiss my ###! I know what happened to my daughter and almost happened to me and yes we DID READ THE ###ING PAPER WORK. so don't sit there and talk about something you have not ###ing clue about. They DID LIE and obviously they are doing it to others, and I can attest to this, If they were not lying to people there would not be any ###ing complaints on here. It's not very arduous to figure that UOP are, cheating, liars, AND this is a COMPLAINT BOARD not a eulogy and worship board.

And not that it is any of your business, but we are NOT trying to sue them for money, we are trying to get them to stop doing what they are doing. I don't want a ###ING DIME! from this. I don't need money, I can bet that I make more in 6months than you do in a year.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
mattyb5427
Pittsburgh, US
Mar 26, 2010 1:40 pm EDT

armywife65,

you just really showed your intelligence in your last post. only stupid people get that emotional instead of having an intelligent conversation and swearing every second. my education was free because i earned it and not married into it. your education is free because you are at a community college, so good luck with that associates degree. i already know that you will not get a job one day because you do not know how to communicate effectively. so keep up the good work and keep living off the government so our taxes go up!

R
R
Rip Off
San Antonio, US
Jun 18, 2009 5:21 am EDT

whatever you say thief. Don't choke trying to swallow your sausage. I know you are one of them sitting in your butt getting our money. If you call Axia Online "College" than you are so full of it because the name is not University of Phoenix. Maybe if you get some knowledge then you will not be a ### trying to explain hundreds of students why they have problems with Axia Online. You should get a job with them in ripping students off. Let it be heard, first amendment the right for freedom of speech. Don't try to silence us, Liars Liars you won't shut us that easily. Nikwy is one of them. ###

N
N
nikwy
, US
Jun 10, 2009 12:06 am EDT

There are millions of single moms in this world, and yes most of them are going back to school to get an education. I did! I did it through University of Phoenix. I was completely informed of what was ahead of me, and nobody gets enough in Pell grants to pay for college. Common sense, yes! Research federal aid and grants before going back to school for practice. There is no fraud here, this is how the system works in any four year state university, only difference is that University of Phoenix offers a system that works for online working mothers. Although, it is not an easy college grade and credit. If it were easy everyone would have college credit. Read the paperwork! Keep copies of it! You have a three part application in which you actually sign and acknowledge this information! There is no excuse for ignorance. People want to sue companies for their own negligence, really?!?

C
C
C Kerfeld
103 East Juniper Ave, US
May 27, 2009 12:57 pm EDT

I have had similar experiences with UOP. I got vague/misleading information.

I was disappointed with my instructor. He didnt look at anything I had submitted. I found out later that I had submitted homework with the wrong format in the references.

I received an email with financial aid options the day I started at UOP. My financial aid had been processed and was in place by then.

I phoned my assigned financial aid POC several times to discuss this. I didnt get any return calls.

After I withdrew from UOP, I received more phone calls and emails then all the while I was attending the college because now I owed them money.

They are within the legal guidelines regarding financial aid. The fact that I felt mislead, misinformed and uninformed, is not a legal issue. Their complaint system is in-house so taking the time to file a compaint is a waste of time and energy.

After researching the college, I learned that the founder is a unique individual. This is a "for profit" college.

I would love to talk with you about this.

I look forward to an email from you.

Carol Kerfeld

ComplaintsBoard
H
8:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] sign you up, then leave you hanging!!

I have attended UOP for about a year and a half with fairly good results as far as professors are concerned. However, dealing with my financial/academic advisors has been a pain staking process. They do not return calls, respond to emails, nor do they have the knowledge about procedures that they should have. Any time I had to change my schedule they would completely screw everything up!
I had problems in my last course due to an illness, which I brought to my professors attention as soon as it started to become a problem, she directed me to my academic advisor and suggested that I request an "I" which means that I would be granted additional time to complete my course.
When discussing this possibility with my advisor, he had never heard of it and stated that the only thing I could do would be to drop out of the course. (What a bunch of bull) It clearly states in the hand book that this is a viable solution. Anyway, I continued to try and complete my assignments as best as possible until my final.
I emailed my teacher that Sunday (Day seven, last day of the course) and explained that I was very ill and that I could not complete my final by midnight. I was then admitted in the hospital and was not released for several days. Upon my release I called my professor to explain my situation and she told me that her hands were tied; I should once again contact my advisor.
I followed her instructions and once again I'm not getting any help. However they did make it clear that they do not excuse finals for ANY REASON! My only alternative would be to retake the course, at my expense! I have submitted my medical documents to prove my case but evidently that’s not good enough.
I'm sorry, but I have never heard of a school not allowing students to make up finals based on documented medical reasons! I would have passed this course in spite of my illness causing a few late assignments had it not been for the final. Moreover, I have never received below a "B" in any of my other 16 courses. Although I have received 42 credits and I'm so close to getting my associates degree, I want nothing more than to transfer to a more respectable university.

If you do decide to apply at this university make sure that you are not late on your assignments (for any reason), don't make any changes to your schedule and don't expect to have any issues you might have to be resolved in a timely fashion. As for me, I might have to complete my Associates with UOP but I will not continue my education with them. Oh, and by the way, UOP is very over priced; especially for the service you receive. After researching other universities I could have gotten the same degree for 3/4 of the price.

Read full review of University of Phoenix [UOPX] and 20 comments
Update by HollyC
Jun 24, 2009 9:35 pm EDT

NonnieMouse- Honestly, what is your point? Have you ever made one? Name calling seems to be your game and in my last post I apologized for sinking to your level.
Rest assured, I will not be crying in a corner due to your difference in opinion. The fact that you claim to be so educated makes me LAUGH... NOT CRY!
Obviously you're not good at vacuuming either, according to you... What are you good at? You can't tell me your husband doesn’t drink because I would bet that he couldn't put up with your ### if he didn't. Let me ask you a question... It doesn’t matter how old I was when I had my children... "I" made, and continue to "Make" enough money to support them by myself. Can you say the same?
I bet you got your degree in "How to find a rich husband so I don't have to do anything for the rest of my life” How much did that cost you? I guess it’s working, but what happens if you actually have to support yourself one day? Could you do it? Maybe you can make a living at directing immature comments to real life events; you seem to feel that you are an expert at it.
You should focus your time on giving back to those less fortunate than yourself since you seem to have it all…There are so many people in need of assistance due to the current economic situation. Hopefully you don’t find yourself there … better people than you have had to face difficult circumstances these days! Have you watched the news? People with “real degrees, ” according to your standards, are homeless. How sad is that? Good thing you have a rich husband huh?
How many lonely wives club meetings do you attend a week? At least I can say that my life is fulfilled... I work, I attend school (whether you want to call it that or not) and I spend time with my family. What the hell do you do? Botox conventions? Make sure you check your source; I heard that those Botox parties can really screw up your face…

Update by HollyC
Jun 19, 2009 8:45 pm EDT

Jason- The truth being?

Update by HollyC
Jun 19, 2009 7:03 pm EDT

Narinaka420- Thanks for the advice. And I completely agree! This site, as well as many of the people posting comments, is laughable at best. It seems that the only thing people want to discuss on this site is whether you are a ### or not...

Update by HollyC
Jun 19, 2009 4:42 pm EDT

You are so full of ###! Both of my kids have the same father ###!
And for you information I am an accounting major. I understand that some loans are forgiven you idiot... MINE, however, ARE NOT! What part of that did you not understand?
I guess all of those years of being a stay at home mom/wife/nosy/smug individual have warped your brain... You completely wasted the scholarship money given to you.
And yes, I had my children when I was young. I didn't go from high school to college. I went from high school to work... if you think that I am stupid or any less of a person because I did what I had to do to take care of my children, than I guess you are more of a ### than I thought!
I do not have to explain myself to you or anyone else and quite frankly I have lowered myself far enough my fighting back and forth with you.
To be honest with you, I think you have made everyone on this site a little less intelligent just from reading your posts.
Why don't you go and vacuum for your "wonderful man"... Or maybe you can have his drink and dinner ready for him when he gets home. That's all your good for!

I do not have to explain myself to you or anyone else and quite frankly I have lowered myself far enough my fighting back and forth with you.
To be honest with you, I think you have made everyone on this site a little less intelligent just from reading your posts.
Why don't you go and vacuum for your "wonderful man"... Or maybe you can have his drink and dinner ready for him when he gets home. That's all your good for!

Update by HollyC
Jun 19, 2009 4:13 pm EDT

NonnieMouse-- Not that it is any of your business (again) but I take classes online because I am a single mother and I work full time. I guess not everyone is as fortunate as you...It seems all you do is sit around waiting to comment on someone’s post.
And as to your STUPID question "If you don't qualify for financial aid, why are you working?" Are you suggesting that I should quit my job and live off of government (taxpayers) money? That would be nice, wouldn't it? Is that what you do?
I prefer to pay my own way! Why don't you take my advice and get a job so I don't have to pay YOUR WAY!

Update by HollyC
Jun 19, 2009 3:56 pm EDT

NonnieMouse-- Let me ask you... What is the difference between taking out a loan to pay for your car and taking out loans to pay for your education? I see no difference AT ALL.
And for the record ALL Universities suggest you apply for financial aid "GRANTS" etc. Of which "I" Did not qualify for because "I" make too much money... not my parents. I am a single mother raising 2 boys and I make a good living. However, I didn’t feel the need to share that with people on this site because quite frankly it’s none of your business!
So YOU read carefully... You are a smug and nosy person. You must make a living out of butting into others affairs. I'm sure you are one of those people that have to control everyone around you, aren't you? Why don't you move you attention on to someone you can actually help instead of throwing around self-righteous comments that benefit no one but yourself.

Update by HollyC
Jun 19, 2009 11:42 am EDT

RipperOffs- I have no idea what the hell you are talking about. I started this thread because I was having problems with UOP as well as many others apparently. Why don't you get your panties out of a bunch and take a deep breath. I'm not trying to tell you how to work the system.
The only thing I was commenting on is how the UOP's staff had no clue as to how to work their own system.

And by the way, you should read over your OWN post, because I think that if you did you would agree that it is not me who sounds ###ed, it would be you...

Update by HollyC
Jun 19, 2009 11:32 am EDT

NonnieMouse- I would appreciate you not speaking to me like I'm some idiot. I have student loans --- I DO NOT have financial aid. Apparently I do not qualify… What I meant by my expense is that the money for the course had already been paid by my loan.
I am completely aware of what an "I" means. Do you attend Axia College? I would assume that an "I" would be incomplete too, but that is not the case at Axia. An incomplete course at Axia is a "W" (makes no sense to me but whatever)
In the end they worked with me and I was able to complete my final. For that I am grateful. Again, I never asked for a handout! I only asked for help trying to fix something that was out of my control.

Update by HollyC
Jun 18, 2009 10:56 am EDT

Rip Off, Are you insane? Axia College is like any other community college. Once you receive your undergraduate degree, you move on to the University of Phoenix. And don't think for a second that YOU or ANYONE ELSE is paying for my degree. I have never nor will I ever ask for assistance, I work for every dime I make and always have. However, you seem to be very knowledgeable in the field of not paying your way... why don't you explain the process so that others might be so fortunate.
Rip Off- Why don't you put your sausage where your mouth is because the only thing you are spewing is bull! You should take some courses at AXIA, maybe then you would learn to be a little more professional.

Update by HollyC
Jun 10, 2009 5:37 pm EDT

nikwy--
IF you read my post you would see that I requested a leave of absence and because I was at the end of the course I was told there was nothing they could do. Moreover, I had no idea that I was going to be admitted to the hospital, had I known I would have planned for it.
Given the fact that you received your degree I'm sure you that you understand how important it is to read the material before posting a comment.
I have plenty of common sense. In fact, I have educated myself so much on the policies of UOP that I resolved my own problem when my counselor could not.

So again, I thank you for your concern but really you don't have a clue as to what you're talking about.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
20 comments
Add a comment
L
L
LisainTN
Chattanooga, US
Jul 02, 2009 1:15 am EDT

I just finished my Associates in Health Administration at Axia and I am glad to be done with it!
I also had major problems with my finance and academic advisors as in they were non-existent for the first year and a half. My academic advisor cost me money because she didn't do her job concerning two classes with DQ's in the same week. She was aware of this and should have contacted me with an option to stagger the classes but she never did.

I started the two classes and realized 3 days in that I could not keep up with the DQ's postings and assignments required in each class. When I call her she admitted that she should have called me with this information and that I wouldn't be charged for that week of that class. Well low and behold I received a bill for that class anyway and was forced to pay it because she blew me off.

I tried to call her and the finance lady for several weeks and never received a call back so I then called my local campus to speak to my enrollment person and she was out. I then received a call from someone in Nashville who actually spoke to me but didn't actually do anything for me so I vowed there and then to finish my degree and go else where for the completion of my degree.

About 4 months after all of this and not having academic or finance counselor, I started getting very friendly calls from a fellow who claimed at first to be my advisor for my graduation. Then as weeks went by he started talking to me about enrollment for the completion of my four year degree. I have to say he was and still is in contact with me on a regular basis, which was weird after attending for a year and a half without any kind of adequate advisor.

I can completely comprehend at this point that the "enrollment counselors" will tell you want to hear, suck you in, take your money, and then forget you exist. This is consistent with the original poster to this complaint that once you are enrolled, you are just a money fund to them.

As for the classes, I found many to be truly challenging and I did learn a wealth of knowledge so I’m not sure why anyone would say you can pass without effort because that’s just not true if you did your own reading and work. I really don’t care for on-line format as I would rather be looking a professor in the eye when asking questions so I could at least be reassured that a real instructor was teaching the class. There were a few classes that made me wonder if an educated person was teaching or if they had someone filling in at the last minute. All in all it has been an “ok” experience but I won’t be attending UOP this fall because of the discrepancies I experienced in the last two years.

Vixter
Vixter
Marietta, US
Jun 29, 2009 4:18 pm EDT

Alpha-1s who have never smoked are often diagnosed with emphysema as their primary disease. Other common diagnoses include COPD (chronic obstructive pulmonary disease), asthma, chronic bronchitis, and bronchiectasis. Alphas are usually quite susceptible to lung infections, and any of these conditions, at least in my case, causes further damage t my lungs.

When you lack oxygen (emphysema, COPD, asthma, chronic bronchitis) and have symptoms of cough, sputum production, or wheezing and/or you are hooked up to oxygen and/or having augmentation therapy, it takes a little longer to get things done. Lack of oxygen affects your ability to function and sometimes it takes longer to think through a problem, or remember a process.

If you are interested in Alpha1 here is their website: http://www.alpha1.org/

People are dying from this disorder and this website may give you a clearer picture of the disease.

Vixter
Vixter
Marietta, US
Jun 29, 2009 3:37 pm EDT

NonnieMouse,

fyi, there are all types of catistrophic illnesses. I have ALPHA-! that is a genetic, progressive and non-curable disorder that makes me ADA disabled.

Long story, short, it takes me a little bit longer to complete tasks, but I can complete tasks given a little extra time. Also, I was trying to ask for a "reasonable" accomodation so I requested 1 week not 2.

Please don't be so quick to judge people. It's very unattractive.

Vixter
Vixter
Marietta, US
Jun 29, 2009 10:19 am EDT

UOP is a rip off if you become ill, especial if you have a catistrophic illness. I became disabled and asked for a special accomodation, i.e., to be able to complete my assisgnments with 6 weeks instead of five, which they denied. I complainted to the Board of Education which was a waste. They agreed with UOP that the program that UOP offers needs to be completed in 5-week increments.

My advice, don't get ill, don't get diagnosed with a castistrophic disability, otherwise you are throwing money down the drain.

phiit29
phiit29
Toronto, CA
Jun 28, 2009 5:48 pm EDT

You call Canadians racist, but you are in a league of your own Nonnie.

What did this girl do to you?

Why don't you find something else to besides sitting on your butt making people feel bad all day long.

Go spend some more of your money on disgusting, shallow things.
[censored].

G
G
Golf Girl 26
d, US
Jun 28, 2009 12:53 am EDT

Everyone,
I think that you are all totally insane! It sounds to me as if the only reasons that you dislike UOP or Axia College is based upon the fact that you did not pay close attention to what the information that was given to you at the time of your enrollment. If you had just done your research you would have realized that PELL Grants only award so much each year. I myself recieve both PELL grants and I have a loan with Wells Fargo to help me pay for my schooling. I recieved the maximum amount of money allowed by the pell grant and it was only like $4600.00 or some where around there. Obviously a PELL grant is not enough to pay for my entire schooling. Also if you recieve a PELL grant and dont finish the classes or program that the PELL grant payed for you must repay the goverment. There are loop holes for everything. As for UOP and Axia having a bad reputation... every school has had it not so shiny moments... but the reputation of UOP would not be as tarnished as it is today if it werent for idots like most of you on here complaining about things that you should have been mature enough to investigate before you ever started with a school such as this. Now dont get me wrong I am not saying that UOP or Axia is perfect... because they are not believe me I know... I am currently a student there... but I done my homework before signing up... you see I called over 8 of my local colleges and universities and told them that I would be going to Axia College of University of Phoenix for my associates degree... I then asked them if that degree would transfer... and wouldnt you know all 8 places told me the same thing... YES, with the exception of classes such as computer COM, GEN, and other speciality classes that is offered at UOP. I also made sure that I fully understood my finanical obligations before signing up... and I have not had a single problem with the program. My counslers have stayed the same with the exception of my finance counsler which has only been changed once since the start of my program. In this type of school you get what you put into it... if you put nothing... exspect to get nothing!

A
A
armywife65
Charlotte, US
Jun 27, 2009 5:52 pm EDT

Ya know, this is really sad, we ALL are ### and arguing to each other, when we are suppose be giving support to each other, giving information, about a product or service.

Yet, WE, keep feeding the sight, making it a ### site, instead of a complaints board of products and services.

I'm done with this. I don't have time to spend ### with everyone. This site makes people mean and ###.

Have fun ya'll

S
S
SxyBtch
Vancouver, US
Jun 27, 2009 5:14 pm EDT

NonnieMouse or whatever you call yourself - I had your pathetic husband last night and he called you a fat, worthless, ugly hag!

Oh, by the way - I'm only here on this site to check into a fraudulent company and saw this posting which lead to YOU! Hmm... I've wasted 5 minutes of my life reading your trailer nonsense! GET A LIFE YOU STUPID TRAILER COHABITANT! I CAN'T BELIEVE I EVEN KEPT READING YOUR RANTS TO SOMEONE YOU DON'T EVEN KNOW!

TO THE PERSON WHO STARTED THIS WITH A MERE QUESTION - HOLLY - I THINK IT WAS, YOU SPENT WAAAAAY TOO MUCH TIME FEEDING INTO THIS CRAP FROM LOSERS LIKE THIS!

A
A
armywife65
Charlotte, US
Jun 26, 2009 2:57 pm EDT

@justme--she has been calling and calling and no one will help her. She talked to the attorney and he gave her advise, so she's doing what he told her. She has asked them to explain to her, if she has FAFSA Grant of like 13k (from what they are showing) and the schooling for 2yrs was 15k, then why is she owing all this money. It just doesn't add up.
I will post later.
Everyone says UOP is Appollo, they say it's Axia, go figure!
Thanks for the info.

J
J
~justme~
, US
Jun 26, 2009 9:45 am EDT

armywife65 -

Knowledge is power - UOP is actually Apollo Group http://www.apollogrp.edu/

Give them a call, tell them whats going on. I always find it best to skip the people at the bottom of the food chain and head straight to the top!

Another interesting fact is in their annual report and exactly how much they earned last year!

http://www.apollogrp.edu/Annual-Reports/2008%20Annual%20Report.pdf

They held my diploma for $166.00 bucks! Apparently they never took the Ethics class they provide in how to properly run a company!

Good luck

ComplaintsBoard
M
8:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] fraudulent school and staff

I have been going to the University of Phoenix for over a year now and I must say that it is the worst organization I have ever had to deal with. The school is a joke! From it's poorly educated educator's (a few of my instructor's had no grasp of the English language. How in the hell were they allowed to teach? Most of them had full time jobs as educator's for other universities. How would they be able to find the time to communicate with us students and help guide us in our journey of knowledge and better education?) to it's clueless academic counselor's and money hungry financial advisers. There have been many times where I have attempted to contact my financial counselor, Aaron Rangel, and was not able to reach him. He never picked up his phone and never responded to any messages I left him. I would request that my academic counselor, Derek Dowty, transfer me to him and he would never be available. If it wasn't for their marketing campaign, I would assume that the school employed no more than 50 people total.

I failed one of my classes and ended having to retake it. Well, sure enough that will cost you $1, 000 out of pocket, even though they said that my financial aid would cover it. Turns out that because I failed the class, they had to send back half of my financial aid. What in the hell is that about? So I took the class again and did my best to apply as much as my time as possible to passing it. Keep in mind I have a full time salary job that requires me to work as needed. So what I did was reuse some of the previous material that I submitted to the previous class to the new class. And of course the work I had submitted before that was graded exceptionally well by the first teacher was graded horribly by the second. In the end, the instructor ended up failing me by LITERALLY just about 10 points. I called my academic counselor and tried to dispute the issue and he said that all grading was left up to the teacher's. He didn't even care that I was upset. He basically wanted to know if I wanted to continue, and if not, would I like to be transferred to the financial adviser to pay off my now hugely growing debt.

In the end, I am now in debt about $15, 000 and have only made 15 credits towards general education. I beg of anyone who has taken the time to read this: PLEASE DO NOT CONSIDER JOINING THIS SCHOOL. The worse part about it is I took the time to research the school and as well read all of these complaints, and I still went through with it because I was looking for an easy way out.

The end result? An empty bank account, 15 credits, no additional knowledge of business (except to stay away from UOP) and a lifetime of regret.

Read full review of University of Phoenix [UOPX] and 23 comments
Update by Mattdim805
Jul 01, 2009 6:48 pm EDT

I hear ya Philip.

I attempted to contact my financial advisor, Aaron Rangel, MULTIPLE times throughout my year at UOP. He was never available to take my call, and never returned my call. My academic advisor and some other kind of advisor supposedly left him messages to contact me multiple times, and still I never heard from him.

But the moment I decide to leave the University, I get a call from him every other day, informing me that I have an out of pocket balance with the University. Not only does he call my cell phone and work phone every other day, but I get a letter once a week from him in the mail, and e-mail's to two accounts of mine stating this. Every time he contacts me he says I have about 2 weeks to pay off the debt or it is going to be transferred to collections, and this "final date" keeps getting extended every time he contacts me.

This school is a joke. I wish I never would have attended it. I can't wait until I can pay off the loan and just be done with it. It's just a shame that I only have so little to show for it, and now owe thousands of dollars.

You can say I'm bitter.

Update by Mattdim805
Jun 25, 2009 3:54 pm EDT

Why do I bother ...

Update by Mattdim805
Jun 25, 2009 2:42 pm EDT

So I'm sitting here reading LogicandReason and SuperVepr's comments, and I can't help but wonder: did you idiots even read my entire comment, or just the part where I mentioned I failed a class at UOP?

Obviously you are not seeing the issue at hand, so let me spell it out for you just like in those "See Spot Run" books you love to read:

U.O.P A.R.E. T.H.I.E.V.E.S.!.

Yes, I failed a class at UOP, TWICE, and yes, it is pretty easy to do when I only did enough work to get me by because my job, and not a degree from this ### University, is my number one priority.

The fact remains that this University is in no way interested in anything else but the lump of money in their pockets by the end of the day.

Which makes me wonder how much you two get paid because I know damn well no ordinary person would take the time to argue a comment which cast a shadow on UOP unless they had a vested interest in that company.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
23 comments
Add a comment
S
S
Syber Offense
, US
Aug 14, 2017 8:51 am EDT

The teachers struggle with the English language because the UOPX started hiring HR1s out of India to cut cost. It's no secret. A terrible school to work for and worst school to attend for an education.

D
D
downwithuofp
Woodland Hills, US
Jun 30, 2014 1:22 am EDT

I for one am done with being treated like crap and having money taking out in my name from this worthless "university." Join me by signing my petition to shut this place down.

If you are a victim of this "institution" please help me by signing my petition to have them shut their doors by visiting www.downwithuofp.org. Thank you.

C
C
Complphoenixedu
Pullman, US
Sep 25, 2013 4:57 pm EDT

The University of Phoenix is a peace of ### and completely fraudulent! I am $25, 000 in debt with no job in the field that I studied for and I didn't learn anything that was valuable. I passed every single class only because i knew i could not afford to pay thousands out of my pocket for a class that i failed. The courses are way tooooo fast paced. How the hell do they really expect you to learn all of the different medical terminologies in one week and then move on to a completely different topic the next when you are just barely catching on for the first week. 9 weeks to learn something new is not enough, especially critical information. People have lives and need to work in order to survive so do they expect you to study for at least 9 hours a day!? Most of the instructors, academic advisers, and financial advisers were completely unprofessional and really don't give a ### about us as students. I wish I would have known what little opportunities getting my Associate of Arts in Healthcare will get me. Now no one wants to hire me because I have no experience and at the end of the day it's not "what" you know, but "who" you know! It is extremely difficult to get your foot in the door in the healthcare of medical field. I've tried everything, volunteering in 2 different facilities and dealing with grumpy people's moods who don't want to see you succeed. The academic advisers and school recruiters, including financial advisers only care about making their money because they get a bonus every time they recruit a student or if you recommend them. They lie to you and tell you that there are jobs and internships that people are willing to hire you through them because of the UOP, but then I can't even find 1 job that is hiring for medical receptionist or even a ###ing internship opportunity. Doing online classes was the worst decision i have ever ever made in my entire life. It is so ###ing difficult because you do not have a teacher in front of you showing you step by step and when you do message them a question, they do not respond until the next ###ing 3 days! They supposedly need to respond within 24 hrs and they don't. And what the ### happens if you need that help or answer right then and there because you don't have time to do your homework later? Then your ###ed. If you fail the class it's your problem! More money for them!

C
C
Cboul3181
Heber Springs, US
Apr 15, 2013 9:48 pm EDT

Ok. Well I am one of those idiots that failed a class at uop. It was both my and my instructors fault. That's not the point. When you retake the class how soon did you have to retake it and how do you pay for it.

C
C
Clarity904
Bozeman, US
Dec 12, 2011 7:01 am EST

Well, I have a degree from UoP. I have my AA in Criminal Justice. My experience? My professors were minimally involved in my education, but having been home schooled most of my life, I was used to doing most of my work on my own. My financial and academic advisers? Like most of you, they were impossible to get a hold of. I would call for days and days, leaving messages every time, and hear back maybe 3-5% of the time? The only time I got real help was when my mom died at the beginning of my program, and my dad died toward the end. Then I was allowed to drop the classes without charge and take a couple of weeks to mourn and bury my parents. That is the ONLY positive thing I can say about the whole experience.
The work? Easy. Hardly what I expected from a college. The only classes I had trouble with were my math classes. My fellow students? I proved that one of my classmates had ripped off about 40% of his work from a website, and he still finished that class with us. Here's an example of the quality of work I saw from most of my classmates-
Q. Why is plagiarism wrong?
Most common answer?
"Because it is stealing." -_-' Really?! That's the best people can come up with? And somehow they managed to take 150-200 words to say it?!?!?!?! My answer to that question was about 350 words long and talked about robbing people of new ideas and how new ideas can lead to discovery or new ways of thinking. It took me no more than 10 minutes to come up with my answer. And the spelling errors! The lack of punctuation! It looked like something my 8 year old niece would write! So not only were the answers worthless, but they couldn't even be bothered to spell check!
I graduated with a 3.6 (Yes, I failed my math classes, but to be fair I really, REALLY suck at math!) and have a lovely $25, 000 (35 counting interest) piece of paper that employers think is worthless. I wouldn't go back to that school for anything.

B
B
Bob
Scio, US
May 11, 2011 3:27 am EDT

I started to take classes with UOP and into my second class I came down with Pneumonia and was laid up in bed for almost the whole month of February, 2010. I was told that I could take l leave of abscence but I had already taken a two week leave just before I got sick. I then was told that I could drop out and pay $1500.00 for the class. After droping out I then was told that I owed $1675.00 for the class that I could not take in the first place. They returned almost all of my student loan and all of my pell grant money. They kept $2500.00 of the student loan for the first class. The sad thing is that one online class is $1675.00. I am living on Supplimental Security Income from Social Security of $674.00 a month and I am an ordained minister with an Associates Degree of Aplied Science in Mental Health along with other ministerial training in Pastoral Counseling. I am trying to become a Social Worker in order to better my life and to help other disabled people. I was told by my instructer with UOP that I could turn in my work at the end of the class, and when I did send her the work I had done, it was to little to late. I told her that I was sick. I am now having an attorney try to get UOP to forgive what I owe, but his letters and even my phone calls are going unecknowledged. I would ask who I could talk to that is incharge, but all I get is an e-mail for someone that the e-mail dosen't even work. My credit is even more ruined because of of this. Like it can't be ruined any worse for just being on SSI and not ablt to pay for any more than my rent, utilities, insurances, and groceries. Some day UOP will have to pay for treating disabled students the way they have treated me and I know that I'm not the only one.

L
L
likubles
Middletown, US
Aug 22, 2010 6:02 pm EDT

I went to UOP and graduated with a 2.94 GPA the school was great for me and I had a few twachers that were harsh, but in the business world you have to have that to succeed. I am proud of my UOP degree of Assoiated Arts in Health and Science. I struggleg as I have ADD, but my academic counselor helped me. I did have prblems with Algebra though and they pissed me off at the school as I was in class and was passing the first time and said i did not check in. I did go to class ever time I was suppose to and handed in my homework, but forgot to type here in class as I was dealing with a divorce. I told my advisor and they said can't do nothing for me and I was kicked out of that class. I took it again and failed. I did however pass it a third time, but I had to pay 5, 000 dollars extra from loans. I know UOP and all colleges don't give a crap about people it is for business and all they care is making money, but with that said i got something also a degree, a sense of acomplishment that I did not UOP. Online college is very hard but if you can stick with it, it will be worth it. I am now at Miami-Jacobs Career College for and MA and this school is pathetic. At least at UOP all my teachers had a Masters in teaching, at a career college they don't have to and none of my teachers have a degree for teaching all you have to have is a Bachelors in anything. The government has to step in and correct these issues for us, they did for cars, why not education as they say thats so important.

T
T
TheTruth_Sayer
, US
May 18, 2010 7:40 pm EDT

The University of Phoenix does suck totally and completely, who's the idiot that wrote an essay on why everyone is wrong about Phoenix? Thats a lot of info to disprove something that is not true huh? I just withdrew from Phoenix after acquiring an AAIT and beginning my second class of the bachelors program. I was ready to find a new school after the idiotic GEN 300 class but my issue is the "learning teams" they are poorly conceived and most of my "team" didn't and wouldn't participate or contribute to group projects. Most people are minimalists and rely on other people who actually give a damn to carry them and that is [censor]! On [censor] said that she couldn't hardly ever get online so she would try her best? It's an ONLINE school! She contributed about 20 words to a 1200 word assignment and expected to be equally graded WTF? I finally got her to participate on the last day of the week so I wrote her saying "Your available on Mondays apparently" and I got in trouble because I used the word "apparently" in my post, the facilitator said it is snide and could hurt the freaking 44 year old idiots feelings. He din't say anything about the girl not doing her part or the illiterate way she attempted to write (44? really? At a university? Really?) her little responses which only amounted to about two a week. The point is that the staff is only driven to create profits from a pay matrix, the instructors are minimalist societal rejects and most of the 600, 000 +- students do not really belong in a university level course. Many and we have all witnessed this, cannot even construct coherent sentences making it very hard to collaborate and get anything accomplished. The five week courses are simply not enough time to actually learn and retain any relevant information and much of that time (in specific weeks) is consumed by waiting on learning team members to do something. My final grade was affected because of this very issue, I still got a B+ but could have received an A. I have a 3.7 GPA and am planning on finding a college that will first accept my AAIT and that is structured and geared towards learning, not writing irrelevant essays on outdated and impractical theories over and over. Some people that attend are in fact serious but the process is contaminated when paired with those individuals that belong in an LD class. Most companies do laugh at Phoenix's degrees and it is a giant waste of time and money. When I began the bachelors program was estimated at approx. 40, 000.00, a few weeks ago I received a new statement showing that ( and this is after my two years and an Associates Degree) the remaining time to complete the bachelors would total 63, 000.00 dollars. So I paid 20, 000 for my associates but for another two years that price would more than double WTF? You can go and graduate if you are compelled and put up with the masses of idiots that you have to deal with (?because there is NO selection process) but in the end with the experience you could gain by working in your chosen profession in an entry level position greatly outweighs what this so-called university actually offers.

B
B
badboy9287
Zion , US
Apr 30, 2010 4:52 am EDT

check this video out
http://www.ppc.bz/get-dirt-nasty/###-university-of-phoenix

B
B
badboy9287
Zion , US
Apr 30, 2010 3:51 am EDT

your grades depend on the instructor I've seen people not do anything and pass while I've had to bust my ### to get a good grade. the instructors are bias the university is one messed up place with Staff turnover is ridiculous. Every four-five months I have a new financial and/or academic counselor, and each one blames the one before them for mistakes to my calendar/billing. There is clearly an issue with management and the direction of the University. It cares little for the quality of alumni that it produces while weeding out the better people it seems if you know better they except more from you but if dumb as a box of rock and from the hood they will pass you along. I've seen a student who did nothing the entire class and pass because he was of a homosexual like the instructor. I've also seen a a girl fail the final but yet received full credit just for taking it but I only received the score I earned I did not get the hidden bonus points for being the same race as the instructor. Management at the university never addresses any issues the chose to ignore any issues that are brought to there attention I've got screen shots of the other persons grades and mine.

ComplaintsBoard
A
1:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

University of Phoenix [UOPX] never received my check that was sent out on 4/14/09 and today it the 25th

My name is Amelia Binai. I live in Callahan, FL and hve been waiting on a check through the mail coming from Phoenix, AZ. The check is coming from my school from my loan company, and was sent out on 4/14 and it's now 4/25 and has not come. If the chack is not in the mail today, my son will lose daycare, my car will not be legal to drive, and I will not have gas money to get to any of my appointments for another 3months or until this check arrives.

I have to have this money to live on and save to pay bills and everyday expenses.

This check not being here already has cost me a lot of time and forced me to lose a lot of opportunities. I hate that this one check is so valuable and that the US Postal Service is the only resort left to point a finger at.

I have to call this afternoon and hope to get a hold of someone from myt school so that I can have this check cancelled and resent to me. Then, I have to wait and hope that it gets to me before someone else's child takes my son's place in daycare, and before my classes are filled at my desired campus. That little piece of paper means the turn around of my life and my financial coordinator and her supervisor ensured me that it was mailed out on the 14 of this month from Phoenix, AZ and the other check did not have this issue.

Please take care to get my mail to me so that my life can be resumed as it needs to be?

Read full review of University of Phoenix [UOPX] and 16 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
16 comments
Add a comment
B
B
Bodbjojgobear62001236200
, US
Jan 10, 2017 10:42 pm EST

I'm the one who posted this and I just wanted to let everyone know what a######s most of you were in your bitter remarks. I worked two jobs and was a single mother for four and a half years straight out of high school. I was getting an education on borrowed money because I couldn't move to the medical school I had a scholarship for. My degree works just fine now and I've paid off my loans. This #### comes up on Google and I found it by accident while playing on my tablet with my toddler. Being rude and hateful doesn't make your statements honest. If you want to open your mouth to say stupid #### then you should chew on glass for a while first ;-) Have a good one!

M
M
Mrs.Jenkins22
Jacksonville, US
Oct 25, 2013 12:51 pm EDT

It is not right to call people out of their name! And What does it matter what they do with the refund money, it has to be paid back anyway so whats the difference. How can you say that it does not belong to them? Its a loan, meaning it has to be paid back regardless of what they do with it and on top of that, it has to be paid back with interest! People do need that extra money to assistant them, maybe they need an computer or pay the internet bill so that they can continue to go to school! So all the negative comments is plain put pointless!

R
R
ROD/GTX
aberdeen, US
Aug 06, 2011 12:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

THIS IS A SCAM ITS TRUE MY FRIENDS IM DISABLED I TOLD THEM IM NOT WORKING AND THEY DAID BUT THIS WILL HELP YOU ON REPAIRS AT HOME NOT TRUE COST ME ANOTHER DEBT NO I GET CALLS WONTING MONEY NO A THING TO SHOW FOR THE DOWN PAYMENT
THEY NEED TO BE PUT OUT OF PRACTICE BBB

T
T
trentsmommy10
unkown, US
Dec 06, 2010 8:39 pm EST

For those who call the ones idiots and say school refunds are not for personal uses, what the hell do you think a refund is. It's money you dedicated your damn time while in a whole semester passing your class. If you dont pass the class you get put on probation and you don't recieve a check. Until your in a situations as these other people don't point your finger at no one and call anyone an idiot. yes your intitled to your opinion but keep it to yourself

D
D
Darkgoddezz
Willoughby, US
Sep 09, 2010 6:05 pm EDT

It is September 9th and I'm still waiting for my loan money. The Apollo group has it, but is refusing to release it . Is this legal? Shouldn't they owe me interest? The University of Phoenix is looking more and more like a like a big SCAM. I want out!

Y
Y
youarereallydumb
lake oz, US
Jun 28, 2010 11:04 am EDT

"yall"

"hate on ppl"

I apologize. I did't realize how bad you needed an education.

T
T
ThoroughBread
La Marque, US
Jun 27, 2010 8:10 pm EDT

Actually, the definition of "school expenses" includes transportation (like gas money) housing (like rent) and even child care expenses. Maybe some of yall should actually see the definition of what school expenses are before you rant. As long as she's not spending it on things that will not help her stay in school (like food, gas, rent, and childcare so she can attend classes) she's using the money the way it should be used. Businesses depend on loans ALL THE TIME to ensure they stay afloat. Why do we hate on ppl that have to use loan money to cover expenses so they can get an education and get better paying jobs? stop being so stuck up.

I
I
iamchase
Springfield, US
Aug 10, 2009 12:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"I have not received mines neither and im very PISSED!"

I am not surprised at all that you are "PISSED"

It's not a free check from the goverment to pay your bills and put gas in your car. It is to cover school expenses. Just so you know... you WILL have to pay that money back! Check you balance in your student account... You probably owe about $2, 000. The check you are getting is probably around $2, 000! If you take the check and put it towards your outstanding balance, then you would have zero debt at the end of school.

Get a job to pay for your bills.

Be happy that a school is willing to teach you something, without an aptitude test.

You guys obviously wouldn't have passed one.

A
A
Annie Scott
Galveston, US
Aug 08, 2009 4:11 am EDT

I was seriously thinking about going to this College, but the horror stories that I am hearing about are scary ok Unlike a regular Unviersity you have to wait about a month before you money is put in to your accounts but you will get it. Is this Univestity the same way give or take the time frame at some point you do get your refund don't you. Please help before I start this University.

M
M
misunderstood
Suffolk, US
Jun 27, 2009 2:57 pm EDT

i have just started and i am very worried. at the end of the day the loan and grant money is for you to go to school and live off of. millions of students at regular universities get refunds back with no problem and so should we. the money is hers and she should be able to spend it as she sees fit. i dont understand why this is even a discussion. if there is a credit then cut the check and move on. for all this drama i could have gone to a university here.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

University of Phoenix [UOPX] contacts

Phone numbers

+1 (844) 937-8679 +1 (877) 832-4867 More phone numbers

Website

www.phoenix.edu

Most discussed University of Phoenix [UOPX] complaints

fraud and scam
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with University of Phoenix [UOPX]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with University of Phoenix [UOPX] Customer Service. Initial University of Phoenix [UOPX] complaints should be directed to their team directly. You can find contact details for University of Phoenix [UOPX] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about University of Phoenix [UOPX]. Discuss the issues you have had with University of Phoenix [UOPX] and work with their customer service team to find a resolution.