Damelin Correspondence College [DCC]
Damelin Correspondence College [DCC] Customer Service Contacts
South Africa - 2017
Response from years of calling and emailing, the below was the response received.
Ive been to the Statement of results department and they informed me that the was no request made for the Statement so I requested on your behalf
You can expect the statement latest Friday ..should you not receive it by end of day Friday please give us a call Monday
Since June 2019 I still have not received my results. When I eventually received my results I had a 65% mark with a FAIL but the pass mark is 40%???
I have emailed and called back countless times since still no rectification of this gross mistake and my life must just be on hold.
In 2019 I regiested for a course with Damelin and paid my course in full on regiestration. For month...
I Applied for a senior certificate amended course in October 2020
I paid my Deposit and have been paying my monthly fee since December.
Every time I try contact the school no one answers the phone
Emails get ignored as well.
I managed to get hold of Rodley who advised I contact a different number but received the same result.
I phoned student support this morning and stayed on the line for 20 minutes with a auto response in the back ground.
I have been trying to get answers on my course for weeks now with no response.
I had received confirmation that my request to cancel my course with Damelin Correspondents college in May 2020. Since then I have contacted multiple departments including department heads and they all reply apologizing but nothing has been done.
I have no idea what else to do as I have tried Facebook messaging. Directors have not replied and all departments just blame each other for not getting back to me.
I have applied for my daughter to do matric in 2019 January. I then Paid 10 000.00(Ten Thousand) in advanced for the fees. The application was later unsuccessful.
I completed the refund forms and submitted it at braamfomtein Centre and was told and emailed that my documents are in order . I ve been calling since June 2019 without getting any assistance.
I have sent emails to the following people
Customer Care", "Refunds", "saaddick.[protected]@intec.edu.za", "DCC Support", "[protected]@icg.edu.za"
I have been struggling with getting Damelin Correspondence Collage to address my support issue. Registered my daughter for one of their courses in December 2020. The course material was supposed to be available on the 15th of January, as per their student portal but till today the 29th of January it still is not.
I have tried numerous times to mail and call them. Calling is an absolute waste of time as they just hang up and claim the line keeps dropping. Mailing them is no help too as they keep responding that the matter has been escalated. what is so difficult about availing study material, or at the very least provide feedback when there is a delay.
Student Number: 444539
Contacted the lady who helped me with my registration Sibongile Thusi, she tried to help escalate this on my behalf but since it is still not resolved I guess she too is struggling.
Can Damelin please give me the service I pay for, or just refund my money so I can go where I will get better service.
I enrolled with Damelin in 2019 and I never received any communication from them. To my surprise I now have a debt on my name due to Damelin but I have never received any school related material from them, never wrote an exam nor test or even submit an assignment . I tried to get the debt removed but I am not taken serious. This is messing up my credit. I am disappointed in the way this matter has been handled! This place lacks basic communication skills. I just need them to remove the debt which they have placed on my name as it is blocking me from going to another educational institution.
My student number is 441997, my email is [protected]@gmail.com and contact number is +[protected].
Requested refund of a credit on my account since 14/03/2017. So many emails, telephone call and still waiting. No feed is given what so ever. My student number is 432560. There is a credit of R3, 000 on the account that is due to my employer who provided me with a bursary. This money needs to be refunded otherwise will I be liable to pay that which is not fair as the money is on my account. Damelin Correspondence College.
This is an email I send 8/12/2020 and up to date no response. Also see the correspondence below dated...
Ana Sofia de Victoria Pereira Vieira (+[protected] [protected]@gmail.com ...
I enrolled at Damelin correspondence college 2019 January and I was notified that the course a registered for was to commence in April. After 3 months of waiting for the course to start, I canceled my registration in July 2019 and applied for a refund (R6600) and handed in all the documents required. Til this day I have not received my refund dispite having contacted the head office ( zintle ndimande) countless times. Zintle ndimande keeps giving me dates in which I can expect my refund but all of those dates came and went. I am just very disappointed at the lack of help I have received.
I completed my last exam with Damelin november 2019. I received results which were incorrect and incomplete.
I contact them in March to query this, but I was told to call a month later because they are still marking assignments and exam papers.
I contacted them again in October, I was told to send an email. I did this but still never received any feedback or replies to my email.
The results I received does not have all the assignment results and exam results that I completed. It also differs to the results I received during the year.
I need this results in order for me to continue studying (else where), and to find better job opportunities. Damelin is literally holding my career back!
Registered with them in march 2020. I was told the course is SABPP accredited and I will get textbooks exam...
Good day I registered for a single module last year around September 2019 with Damelin. At that time I...
I am a registered student with Damelin. My fees are fully paid. I am going to write exams soon and have requested for past year papers (this is part of your services listed on your website), your call centre says that the past year papers for my subjects are not available and there is no guarentee that there are copies available at all. Ref CAS101852B1D5L2
I am really concerned that you have excellent debit collections departments but your services towards paying students are pathetic and extremely disappointing.
Please feel free to contact me if you find that my statement is incorrect in any way.
As a student, I am not asking for the moon and the stars but I am only requesting for the services that I am paying for.
At the end of 2019 I completed a course with Damelin Correspondence College. I followed up in 2020...
Applied to study for a national certificate in supply chain to which the money was give through a bursary. I have submitted all assignments at the end of 2018 and beginning of 2019 and uptil this date I still have not received results or any answers from Damelin. I have called and emailed numerous amount of times and each time just get the response of they will follow up or get back to me. Feeling extremely pressure as I need to pay back the bursey if I do not have the results that they refuse to give me
Since july 2018, I have been requesting my results that I completed and submitted in december 2017. Each time...
Student number 436034
I'm trying to complete my course but Damelin is terrible, I have not received the exam results that I wrote in 2019, also only one assignment results received.
Babiley Petersen tried to help asked me to send my assignments again. Then she stopped replying to my emails.
I'm struggling with the pastel program I received with the course material Patel V14.
No one comes back to me to help me to get a new pastel program or any help at all.
I did not pay my coarse not to complete it.
If Damelin can't supply me with the material and results I'm looking for by the 24th Of September 2020. I would like to be refunded for all my exam payments and my course expenses.
Good day. I finished my exams with Damelin in november 2018. And passed all my modules as they sent me the results.
The whole year of 2019 I have been asking them when am I getting my certificate. But each time they made empty promises. The 2 year course costed me over 20 000. I'm a single mother who wanted to invest in myself so as to get a better job. Every time I visit the Braamfontien branch. I'm made to fill forms with my details. And each time they promise me to courier the certificate within 7 days. Up to now I haven't received any form of communication from them nor the certificate. My name is Tracy Mutamburo. I am a 44 year old domestic worker.