Light In The Box
reviews and complaints

I ordered a dress advertised as made of linen. The picture showed a dress with the creases you see on linen garments. The item received was a very cheap woven polyester material, poorly made, and not as pictured.

When I tried to make the return on the website, it kept telling me to download the app on my phone. Given the sleazy nature of the whole process, I would not do that.

Finally I found a way to get around that and I filed for a return on the website. I had to provide a photo and description. (As if they don't know the material and the dress description don't match.) The request was acknowledged as received on screen and they promised to send email within 24 hours. Never received an email. When I tried to re-start the return process, got denied with various excuses - you already filed for a return or you waited too long to request a return.

Do not waste your money. This is not really a legitimate site, despite claims it is.

On April the 18, 2023, I placed an order from light in the box, order number [protected]. The item was an abs stimulator, in blue and black. It was for sale for €28.99. After taxes it was €37.99. This amount was taken from my PayPal account and the date of may 5th was given for delivery.. The tracking number I was given was YT2311221266030082. I have not received my purchase although the tracking app says it was received.. I have had someone at my home waiting to receive this purchase however nothing has still arrived... I am bitterly disappointed with this service and request my money back or my item ASAP..

I am writing this on behalf of the person that ordered and have given me permission to do so. I ordered a wedding guest suit of this website. I want to return an item when I’ve emailed the company they have said that I cannot return the item as it was specifically made for the order this isn’t stated in your policy I have throughly read though it. When we have tried to return it we have had difficulty as it isn’t clear on how to return the item either.

Light-in-the-Box left me in the DARK. I foolishly ordered from this company before checking reviews or with the BBB. Out of the 12 clothing items I received, only 2 are worth keeping. And 2 other items were in the package that were a size small. I would NEVER order a SMALL ANYTHING ! I'm a Midwestern meat & potatoes girl. Now I'm trying to return the items, and I'm jumping through hoops. They will NOT tell you where to send the returns unless they "approve" your returns and send you some sort of "ticket". And to "earn" a ticket, they expect you to measure everything and send THEM the measurements. Shouldn't THEY KNOW the measurements of the garments THEY supposedly make. How would you measure bike shorts with the crotch stuffed with 3 inches of foam. What a joke ! And I'm not about to send MY personal measurements out on the www ! They jerk you around until the 30-day time limit has passed. Consider it this way:

ALL SALES ARE FINAL

Ordered a pair of shoes. Arrived and beautiful but too small. There is nowhere on the site that will give me a returns slip. When I go on to customer services on their site it tells me they cannot refund dresses that have been custom made. I have tried to tell them it is not a dress it is a pair of shoes that were not customer made but are too small. I am even happy to have them replaced with a bigger size. But it then blocks you off

Cannot find an email address or phone number.

Linda Arbury

I'm trying to return a dress I bought that is nothing like the picture on your website. I keep getting messages telling me I've got customer service messages but it won't let me open the message so I can't see what they say.

I've also bought a Bluetooth speaker for the TV, but can't make it work as the instructions are in Chinese and the woman speaking when I switch it on is talking Chinese, I am English and don't read or speak Chinese! So I can't get it to work, how am I supposed to be able to set it up with no instructions that I can understand in my own language?!

This is very bad customer service and I'm not pleased at all. Feed up of wasting my money on this site! Won't be using it again!

I have received my parcel today of 5 items, all of which I am extremely disappointed with. Nothing fits properly or well and the fabric which was advertised as linen, definitely is not, being of very poor, thin quality.

There is no invoice or returns ticket in the parcel and I have found it impossible to raise one on line, having gone round and round in circles for the last hour, even when installing the app.

It is completely unacceptable to sell inferior goods and the to not offer reasonable means for a refund.

I received my dress on 2 May 2023. On 3 May 2023, I tried on the dress and found that the bust area was so small I couldn't even get it to go across my breasts. I notified the company immediately only to receive a request that I take my measurements and pictures to prove it didn't fit! I was outraged that they believe I owe that proof after just requesting to return 1 day after receipt. This is not a custom made dress!

I ordered a blue cotton sleeveless dress from Lightinthebox, I am a standard 18, when it arrived it was just too small all over so I needed to return it.

I was told to get a refund, I would have to take photos showing a tape measure on the dress to prove I had ordered the wrong size. They would decide if I would get a refund if not I could keep the dress that didn’t fit and get a 50% credit note or a 30% cash back which would be put on my account, I don’t have one, and I could transfer it out.

All this took about 10 emails and about a week, surely like every other company I have dealt with my word should be taken that the dress didn’t fit and a full refund made.
This is totally unacceptable.

Jane Bedford
Order number
[protected]
TID [protected].

I ordered something from this site it was told that it was delivered I have not received anything I keep reaching out the customer service no one is reaching back out to me I asked for a tracking number to track my package my event is on Thursday I paid for expedited shipping I have not received a notice to say where's my package nor have anyone contacted me concerning my package I'm very upset and will not use this company ever again

On April 5, 2023 I ordered 5 dresses. I never received a confirmation email about my order. I noticed that PayPal paid $123.00 to Light In a Box for my order. I tried contacting this company many many times. When I would try to sign in the password I saved would not be accepted. So I selected the forgot password option. A message came up that a email would be sent to me to reset my password. No email came so I tried again and again and again. Never did I receive a reset email. Without signing in I could not communicate with them. So I contacted PayPal about my problem and they contacted the company. I have received the dresses. No invoice in the packages and no email from this company. Now I need to return them because the quality is very poor and the fit is off. But I once again cannot connect to their website because I have no password. I MUST have their okay to send them back. What a terrible mistake doing business with this company. If you can please help me. Thank you.

Mary Ann Younk

I've returned six shirts and one pair trainers back to LightInTheBox warehouse at Unit4, Lichfield Road by Royal Mail Special Recorded Delivery and a recorded letter. I've also sent two letters by recorded delivery to LITB office at Tottenham Court Road, London claiming refund due. I've had no reply, correspondence or acknowledgement from them whatsoever.I have all RM post receipts, dates, customer ref number all I should need for a due claim. I want them to sort this before I apply to my bank for fraud claim. I writen to orgs like Pissed customer.com. I await your notice and reply please.

I purchased a dress the end of last month. I was very disappointed because it seemed much more like a house dress/nightgown than something I would wear to some place. Photos can't tell you how the material feels. I don't remember seeing the 7 day return policy but I understand the cost to return it would be very high. No, I will never purchase anything from them again no matter how nice it looks in the photo. Realistically, 7 days is not much time and should be shown prominently in their advertisements.

I ordered 2 swimming costumes of different sizes, as they said I could return one in 7 days no questions. What they didn't say was that I had to return it to CHINA, and pay the postage myself (cheapest cost is £14 for this package. This is after paying £8 for postage of 2 very light items in the first place. So my £23 swim costume will now have cost £45. This is a scam.

I ordered a bikini bathing suit in a size small, which, according to their size chart, should have fit. It was way bigger than a small. I tried to return the item within 7 days as their policy states but I couldn't get the "return or exchange" option to come it so I looked up the return address, and sent the bathing suit along with a letter explaining the issue and a copy of the page on their website that wouldn't bring up the "return or exchange" option to: 4970 Joule St., Reno, NV 89502. I paid the postage of $5.85. This was done on 4/18/23. On 4/26, I got the package back with the following label:

Return to Sender

Unable to Forward

Unable to Forward

Return to Sender

I placed an order with them for daughters prom dress this pass Sunday within 20 minutes of placing the order we canceled the order because it would not come on time…. I had to ask for refund 5 times….. before they agreed to give me my money back…. the cost was $175. These scammers keep $64 dollars of my money… and even try to run my card for another 175. Do not order from them….. Where is my money?

On 12/31/22 I ordered 2 dresses and 2 swinsuits from Light in the Box. They arrived 1/12/23. I was very disappointed in the quality of the merchandise. I did keep 1 dress but returned 1 dress and 2 swimsuits due to not being as described online. The dress had an unfinished hem at the bottom. 1 swimsuit had a seam rolled to the outiside of the bra area and sewn that way, the other was supposed to have a V wire bra but there wasn't any wire anywhere in the suit. All items were very cheaply made with very thin material.

I immeadiately contacted customer service on 1/12/23, the day they arrived and asked for a shipping label as I wanted to return them and get my money back as they weren't as described online. I received an email asking that I reconsider my decision to send them back and they would offer me a small refund and a credit toward other merchandise. They explained it may cost $40 to ship it back. I insisted I wanted my refund which was $127.96. They also sent a mail stating there was only a 7 day window that I had to send this back to them. After multiple emails I found where I could email a supervisor which I did. She responded stating they didn't have a return label but gave me the address where and how to ship it back to them in China. She stated it would take 2-4 weeks for them to process it but assured me I would get the refund due me. It is now 4/17/23, 3 months later and no refund, I did dispute this through my credit card and was informed that Light in the Box states they weren't returnable items. The items were misrepresented online. I supplied several pictures to them showing the differences in the description and the items I received. I have appealed the dispute and supplied my credit card company with all the supporting documentation, including the emails from them and their supervisor. Hopefully this is enough information for them to refund me my money. I would never recommend Light in the box and would never buy from them again.

My order # [protected]. My email is [protected]@yahoo.com.I received the clover mother of the bride dress without the bow. I tried customer service, but couldn’t get through.. After I downloaded light in the box app, I lost my orders, there is no order history. I registered my cellphone and removed the house phone from the record, not sure if this identifies me as a new customer.

How could you fix the missing bow? If it is sent, I can attach it.

Thanks,

Lorraine Wilson

Received today. Plugged in to charge, indicator light showing “red” left on charge for 5 hours, indicator light now show “blue “.

Unplugged it, pushed on/off button, but does not turn on, and light turns red again.

Went to LightInTheBox support page, and was advised that all I can do, is either send it back at my own expense or keep it and get 10% discount off my next order.

Charged me for two different orders, but never shipped to my house. Claimed they had the wrong address which was wrong because the first time they get the address right second third order they shipped to New Jersey. Four states away. Then they claimed it was my fault for having the wrong shipping information. I use PayPal, which had all the correct information populated. If you do a Google search for the bad reviews, you’ll be shocked. ! Also look at the reviews on their Facebook site ! This is a scam company