Menu
Liberty Mutual Insurance company logo
Liberty Mutual Insurance
reviews & complaints

Liberty Mutual Insurance
reviews & complaints

Learn how the rating is calculated

167 complaints
24 resolved 143 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Liberty Mutual Insurance. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
S
4:17 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Auto insurance uim, delayed, lied, and denied payment illegally deny

After being in a serious auto accident, LIBERTY MUTUAL delayed, lied, and denied ALL payments. They denied MY Medical Bills, Denied liability payments after the other driver was guilty of improper lane change making the Other driver 100% liable for causing the accident. After 2 years in court the corrupt Judge and judicial system awarded summary judgement...

Read full review
J
7:19 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Auto insurance

Remember their claim? New car replacement if you're in an accident? If you don't have this then you picked the wrong policy, no they say, you picked the wrong insurance company. This is a total lie and is in fact not the case with liberty. Liberty will replace your car with a newer model only if you select the right policy. OK.. so not a big deal.. their...

Read full review
D
3:38 pm

Liberty Mutual Insurance - Home insurance

Failure provide information about reinstate about reinstated fees of home insurance instead of I'm getting $447 after closing of my house they said I will only get $13 instead because of re instatement which they failed to disclose fees by reinstatement.felt I was deceived, ripped off, II was expecting refund back the first time I talk to them prior reinstatement, but end up No refund at all.I should not decide to reinstate the home insurance if only I was informed about the fees which they failed to do so.It wasn't fair for me, they took advantage of my lack of knowledge about reinstatement policy and fees, Liberty Mutual insurance took advantage of consumers.not providing details and enough informations.

Read full review
Hide full review
ADVERTISIMENT
S
7:31 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Complaint against my claim adjuster amy clark knighton

My claim adjuster made my life a living hell. I've had to go to the hospitalseveral times because of her devious tactics. I asked Me Knighting for help in hiring a roof contractor she told me it was my responsibility. I later found out this is a service liberty provides. In stead I phonedhome advisor. They sent men screaming for the down-payment some...

Read full review
L
10:37 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Home insurance/water heater damage

We had a water heater burst in our kitchen back in June 2018, I contacted Liberty mutual, the adjuster came out the same day, Stanley Steamer was called as well. I took pictures as did my adjuster. Stanley Steamer did an excellent job cleaning up the water damage. I was given a check that same day. Asbestos was found in my kitchen floor a crew was sent out...

Read full review
R
9:11 am

Liberty Mutual Insurance - Car insurance

10/13 I was online searching for new car insurance and came across this company and they set up insurance for me but the price was way too high. I needed insurance right away so I set up policy with them and continued looking for cheaper insurance found cheaper insurance with national general for half the price so I called back 2 hours later canceling the policy with liberty mutual. They said that since I called back and canceled so soon they wouldn't process payment on my account. So monday morning 10/15 I check my account to see a transaction processed by them and it overdrafted my account so I call them right away obviously upset at this point and they tell me they apologize blah blah and said they will issue refund but won't release until 10/29 so now im really pissed because it didn't take them 2 weeks to take my money which was unauthorized at this point so why I gotta wait 2 weeks for a refund. Very unprofeesional and I advise not to do business with this company they are sharks and scam artist just want to hold your money never give them your banking info! Never do business with them or you will regret it!

Read full review
Hide full review
C
11:04 am

Liberty Mutual Insurance - Homeowner’s insurance policy

I sold my townhouse on 9/14 and closed with all financing on same day.
I spoke with customer service 2 days before and they notified me they would send a paper check 2 weeks after I closed on 9/28.
I requested a check be sent to my new address as I had to vacate townhouse after closing. Customer service agreed to send check to new address.
Paper check was mailed (supposedly) on 10/4 to old address.
I called on 10/10 and was told check mailed to old address and liberty mutual admitted error. I was told I would be mailed another check on 10/10.
I followed up on 10/12 and no check had been issued, so billing had me send in blank check so they could direct deposit refund in 1-5 business days.
I followed up on 10/19 and was told no direct deposit was possible and paper check was mailed on 10/17. I was told it would take 5-10 business days to receive check.
I don't know if liberty insurance are liars, crooks or both, but this has been an exercise in avoiding paying me my refund.
I request a response to confirm my check has been mailed.
Not only will I never do business with liberty insurance, I will actively discourage anyone from doing business with them .

Read full review
Hide full review
S
5:29 pm
Verified customer This complaint was posted by a verified customer. Learn more

Liberty Mutual Insurance - (lack of) service

Had sewage back-up on September 8, 2018. Liberty has gone out of their way to denim claims, even though I have documentation, pictures, invoices, etc., and has even hired a "Leak expert" to deny my claim. A LEAK EXPERT! I didn't even know they existed! I paid for sewage back-up insurance, but they said my sewage didn't back up!
This is a scam, and they will deny each and every claim every time, and change their decisions to justify the denials.

Read full review
Hide full review
K
7:03 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Personal auto insurance

I am very disappointed in the service I have received from Liberty Mutual. My husband and I had to make another payment towards our policy or it would cancel for nonpayment. We had spoke to billing and she informed us we had until 5pm to call the payment in or do it online by 12am. It was 5:01om and so we made the payment online. Now we get a notice in the...

Read full review
ADVERTISIMENT
H
10:35 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Auto claim

On Monday October 8th we had an accident with a Liberty Mutual insurance carrier. As of today, October 13, our vehicle remains as is...cannot be driven and we have no vehicle rental to drive. The accident repost clearly places the blame on your carrier and witnesses state the same. Your Ms. Mcdonals (Mutual Agent) claims that nothing can be done until you...

Read full review
D
4:11 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Auto insurance

Sunday Aug. 5 my friend Gaspard was driving to church when a bicyclist failed to stop at a red light and slammed into his wife's car. The bicyclist was taken by Trauma Hawk to a nearby hospital and treated for a traumatic brain injury. Sadly he died. The police quickly cleared Gaspard of any wrong-doing and said the bicyclist was at fault. Being involved in...

Read full review
P
4:09 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - The customer service the way the interviewer conducted his interview very rudely making presumptions

I'm the way the interview inducted the interview was very rude making presumptions and accusations like I'm being dishonest which decided STEEZ never was a question I might have been mistaken on a few things and trying to talk me in circles of about information pertaining to who lives with me telling me that records indicate that the line doesn't belong to...

Read full review
B
11:49 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Claims denial

Policy Number: X5448578 Claim Number: 5666 8808 6039 Underwriting Company: Safeco Insurance Company of America Claim Denial of Obvious fault by their Insured, Ralph Jackson. LAST-resort insurer, Insured was on the last point on his CA Driver's License . . See pics. Parent company of SafeCo Insurance Company Date of Claim : February 6, 2018. Seeking...

View 0 more photos
Read full review
C
2:29 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Disability claim

I had had my short disability claim mishandled through my case manager upon a receipt of a denied claim. I had to hire a lawyer to appeal my claim. I'm very disappointed in the service and feel their needs to be more justification done for such mishandling of my short term disability claim. It has cost me my job almost and lost wages due to mishandling of...

Read full review
ADVERTISIMENT
C
10:14 am

Liberty Mutual Insurance - Auto insurance

I was quoted a price and charged the agreed amount for 3 months, then the price increased, I was told if I participated in their "Right Track" program I could realize a discount of up to 10% if I proved to be safe driver. I was informed that I was indeed a safe driver and would receive a discount of $68 per year, instead on my bill for the 4th month my premium went up $2. When I called to complain I was treated in a very cavalier way, as though I were stupid for expecting the discount they promised me.

Read full review
Hide full review
S
7:33 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Laura ‭ (470) 539-5808‬

Wawa‘s is a client of liberty Mutal who is taking care of my insurance claim. Wawa‘s gas attendant by accident put regular gas into my diesel tank. Me and my three boys drove cross country pumping our own gas along the way... Got to WAWA and a gas attendant to regular into my diesel. I can not get back home now, me and my kids have been stuck in NJ. Liberty...

View 0 more photos
Read full review
T
3:37 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Auto insurance

We told liberty mutual that we had rented a property, then we we moved had them for over a decade when they insisted that that was our property we kept telling them no. They charged us three times the amount of our insurance would not fix our address no matter how many times we told them. We actually had to get other insurance and they sending us to collections... I guess that's their real policy.

Read full review
D
4:08 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Auto claim

We submitted an auto claim back on May 14th we are still trying to get all of this resolved. After many phone calls and messages being left in returned by our claims rep and his supervisor. We have submitted all of our paperwork with the odometer and title being filled out properly. We are just waiting on our check so we can purchase a new car. We have went...

Read full review
S
3:49 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Billing

I was a previous customer of liberty mutual I recently cancelled because I found a cheaper quote and as a single mother every dollar & cent counts. Well the next following month rolled around after checking to see if my paycheck went through to my surprise liberty mutual took out $96.00. So I called and complained and demanded my money back and how they had...

View 0 more photos
Read full review
P
2:52 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Liberty Mutual Insurance - Liberty mutual roadside assistance

March 24, 2018: Had a tire blowout on 495E in NY. No where to go to get off the highway. Called Liberty Mutual Roadside assistance no less than 3 times. Finally, the last time, I was told that Apple Towing would be to my car in 20 minutes and if they had trouble locating me, they would call. They NEVER showed up. The NYPD helped us get off the highway. I...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Liberty Mutual Insurance contacts

Phone numbers

+1 844 669 3663 +1 800 426 9898 More phone numbers
ADVERTISIMENT
ADVERTISIMENT