LG Electronics
reviews and complaints

I am a customer and user of LG products. I believe in the high quality of LG products. On 30th September 2019 I called LG Malaysia Customer Service operated by the above named company. I had an issue with my LG front-load washing Model F2514DTGE Serial No: 604KWXD20922 that I purchased on 15 October 2016. The machine would not operate even the power is on. Earlier, I checked with the LG phone app SmartThinQ and the machine was diagnosed to be working fine. But somehow the machine would not operate. Two LG technicians came to my house on 2 November 2019. After a couple of minutes looking at the machine, an LG technician who is called Roy told me that the water-pump part need to be replaced. I asked him how could he knew that the part need to be replaced by just looking at the machine. He answered that he had been doing the job for years. Surprisingly he already brought a new water-pump part with him. When I asked him how much will it costs me, he told me that the new part costs RM280 and on top of that I have to pay RM100 for labour charge. I told him not to replace the water pump part yet as I wanted to confirm the warranty and whole cost with LG Customer Service first. Roy told me even if I would not have the part replaced, I have to pay RM100 labour charge to him. He told me that RM100 is the minimum labour charge. Of course, I refused to pay without re-confirmation from the LG Customer Service. We argued and eventually they left. I then contacted LG Customer Service through another channel by its listed whatsapp number. It took them a few days to finally told me that I have to pay only RM280 inclusive of labour charge to replace the water-pump part. The same Roy the technician came again alone on 8 October 2019 and replaced the water-pump part. But even after he replaced the part with a new one, the machine still would not operate properly. He then made a thorough checking on the out-going water hose and found out that it was stuffed and clogged with socks. I am writing this complaint to you since I could have been over-charged by the LG technicians and extortion of labour charge. I also think that the water pump part might not need to be replaced in the first place if the real issue of clogged hose had been properly identified. I suspect that many customers had faced or could have faced similar issue. I also would like you to investigate if LG Electronics (M) Sdn Bhd conspires with its technicians to falsely sell more parts and impose over-charging on labour charge to LG's customers.

Gentlemen/Madam
I am a female, age 77, born 7-27-1942 therefore very careful on how I spend my limited funds. As such, I am very careful how I handle items like the failed headset.
On March 6, 2018 I purchased the above listed LG product from Amazon.com, order # [protected].
I totally enjoyed the headset as it allowed my to better hear and understand conversation on the telephone.
In August, 2019 the headset quit working. First one side and then the other shortly there after. This was very distressing as I depended upon the headset when talking on the telephone.
The return policy was only one month from date of purchase so I have no recourse but to appeal to you for a replacement. The failed unit looks new and is in the original box should you request to inspect it. I will be happy to ship it to you.
Please help me.
Sincerely,
Shirley M. Piellusch
6653 W. Broadway Street
Lake City, Michigan 49651
USA

I purchase a LED TV on 25 July. 2019, delivery on 29 July. 2019, and found the LED panel display issue, call for CS to arrange an on site testing, and finally the engineer report the TV had technical issue, and will give me a band new TV replacement.

Service invoice date is 9 Aug 2019, but till now, 2 Oct 2019, CS keep replay me they didn't have any stock can replace, I had watch a broken TV over 2 months, and that is a 2019 model, 49UM7400P, how come a new model will out of stock over 2 months.

I'm very disappointed and angry for LG Hong Kong, I would no longer to wait for the replacement, i need a refund right now, and buy another band, at least i can watch a fully function 4K LED TV.

I purchased Ref. LS344DBGL invoice 758164 dated on 21-10-17 and I was on travel so I sent Cargo company to take it from store of LG and then cargo to EGYPT and I didn't open because of travelling and when I opened I found different Model LS292JDHVL after review Cargo invoice no. 1018 is the same as taken from LG store written on REF. cover, so it is mistake from LG store.
Really I am disappointed and loosing many because I fabricate the kitchen based on LS344 dimension not LS292 .
Kindly correct this mistake from LG store as suppose to be onset and appear in inventory and I need LS344DBGL as I purchased and paid.

I ordered this product on 9/16 and when I recieved this product it was damaged. One of the ear pieces was busted off. I tried to find out how to contact someone through a phone number with no luck. What is the procedure about getting a replacement? Do I send it back to the address that is on the package? I really need someone to contact me and let me know what to do so that I can get replacement

I purchased 4 LG appliances in July, 2018 for our new home after recently retiring to the Hilton Head area in South Carolina. I was very happy with the appliances and how they enhanced the look of our new Kitchen. Unfortunately, on the range stove top the rubber seal began to chip away. Beginning at the end of June, 2019, I contacted LG service and they had a serviceman come out to see the range. He took some pictures and spoke with an LG where it was then determined that it would not be covered under the warranty. Something was mentioned that it may be a result of cleaners, etc. I explained that it is only my husband and I and the service person could certain see that we take exceptional care with our cleaning and appearance of our home. I asked if I could appeal and was then connected to supervisor "Daniel" and sent him pictures where he then approved the replacement of my glass top due to the seal being damaged. The reference # CNN190628498737. Daniel said that a LG service person would be in touch with me. After a few weeks when I did not hear from anyone, I contacted LG service again and now was told that the repair was now being denied. I explained that it was approved by Daniel which apparently this could be seen in the notes. I'm very unhappy that I was told it would be repaired then now being told it will not be. I have a beautiful new home which is what we purchased to retire in. We have many visitors that now see the range with the seal gashes and this does not give a good impression of the LG product. I would ask that this be reviewed again and I would like to know why it was approved by supervisor Daniel than denied by someone else yet I was never told.
Thank you
Diana Hardin
[protected]

The plastic TV legs that comes with 65" LG flat screens are not durable enough to support that size TV. I know from experience. I have a busted 65" LG flat screen that was laying on my floor when I came home from work. I live alone. The entertainment center it was on is a 72" wood entertainment center. My heart was just as broken as the TV.

I bought an LG Refrigerator 7 years ago. Last night, we came home to a flooded kitchen. Our ice melted, all of our freezer contents were melting, our food was bad. Every company I call tells me LG is a bad product. I'm lucky it lasted this long. I was also laughed at for buying it. Or sympathized with. One repairman agreed to come out and told us its the compressor. If it is such common knowledge that LG is picking the pockets of Americans, why are they still allowed to sell refrigerators!?

I bought an LG refrigerator in 2014. In 2018 the unit needed a complete makeover. New compressor, motor etc. now the unit is not working at all and was told it would be very expensive to repair! I bought it from Best Buy in Oswego, Illinois. Geek Squad came out about six times! This year Geek Squad refereed me to an outside repair shop. All American Appliance. 630-901-2415. Lost all my food two years in a row! Very unhappy!

LG Refrigerator LMXC23746S
Purchased at The Home Depot 9/21/2016 $3, 349.00 plus tax.
In less than 3 years, this refrigerator has had THREE Internal Sealed System Failures and required repair. Each year, in the summer months, the refrigerator broke and was non operational for almost a month while waiting for LG to approve repairs and waiting on parts to arrive.

In less than 3 years this refrigerator has had three major internal sealed system failures - which means this unit is a manufacturer defect! For each repair I contacted LG Customer Service and made a report. All records should be on file.

I am requesting either a full refund or a replaced unit.

Marcel Zammer
[protected]

I was given an LG portable DVD writer model #SP80 for Christmas. This was intended to use with my mac, which does not have an internal cdrom.
The exterior packaging AND the interior packaging both state "COMPATIBLE WITH MAC OS". But, it is not. The disc will not load any setup as outlined in the instructions. After much frustration I called LG customer support. The rather rude woman with an accent too thick to understand about 80% of the time kept insisting that what I want is software for my LG Blu-ray player. I explained to her no less than five times that what I need is software to set up my PORTABLE LG DVD WRITER, MODEL SP80.
Still, I was directed after 40 minutes to an email that linked me to free mac os software to run a DVD or Blu-ray. I do not think the tech had a clue what a dvd writer is, much less what to do when the installation cd that comes with it marked "COMPATIBLE WITH MAC OS", isn't.
It's infuriating to buy a product based on lies and deception, especially when you can't return it to the merchant anymore. I need to figure out how I can install software for this model dvd writer on my MAC as advertised, or I need to find out how to receive a full refund despite the open box. Thanks,

I bought Air conditioner dual inverter 1.5 horse, in 1st of july 2019.

I have issues with it since day one, first the voice was very loud, few days later they came and fix it. And mentioned that the voice was from the quill.

Few days later there was a water leakage in the external unit, the guy from the company came again and he said this issue is from the installation and one who install the air conditioner didn't isolate the tubes correctly.

They fix this issue but yet it wasn't the last one, the voice appeared again, they came again and now the internal unit was not installed correctly, and it need to be moved a few centimeter down. And they put some cream ( Literally my wife cream) in some part in the internal unit to fix the sound issue.

The air conditioner should be fine now right, no sir.

Water leakage but now from the internal unit, the guy from the company said that, there's some part we need to change called (the coil) and i will order it and will come to replace it after few days.

But i refused and i told him no i will not fix it again, and i need a new one or i need my money back.

No one from the company called me till now, and am not able to use the air conditioner in this hot weather in egypt.

We purchased an LG French Door Refrigerator (LFNS22520S) 18 months before it started to fail. We have been trying to find a workable solution for the last month. LG support seems to be fully automated with little or no human intervention. I'm not surprised given the details available online by searching 'class action LG refrigerator'.

It appears the only satisfaction we will get from this very irritating purchase is to recommend to others to avoid the payola style review sites and relentless marketing for everything and just look for class actions and other areas that have terrific collections of real complaints from real people. If you don't find any, that is a good sign.

I purchased my new refrigerator from Sears four years ago. First of all I purchased Kenmore, not knowing it was LG! The ice maker did not produce ice. For 2 1/2 years they would come to repair for it to only last approx. 6 months before breaking down again. After the 3rd year a tech comes and explains that the ice maker has been recalled, it's none repairable. Now year 4, the unit stopped cooling! They come and replace the control board because it was on recall too. Really? Now I'm on technician visit number 6 within 2 weeks. Day after installation of new board...warm again! No freezer, no refrigerator. Ma'am it's your compressor. Another week for compressor to arrive, installed, nothing. The thing is warmer with new compressor. Why?! We are now past week 3, no refrigerator. Sears Home Warranty won't replace because Technicians keep playing "Process of Elimination". They are not deeming it dead, therefore, we are at the mercy of diagnoses, which are still not correcting the problem, only asking that we wait more days to get more parts. Unbelievable! I call Sears corporate, their answering service explains that my complaint would only go to a voicemail because Sears no longer have employees. Sears Home Warranty continues to call me with hopeful remedies and not a replacement after 3 weeks. My refrigerator died August 19th, and the tech Sears is dispatching states "Well, it's registering at 45 degrees, you should be OK with this for another week." ARE YOU KIDDING ME!? 45 won't keep meat, or milk and I have 2 diabetics living in my house! I don't want all the money I've spent in insurance to go to waste, but no one capable is able to service LG Appliances. DON'T BUY THEM! BUYERS BEWARE!

I have purchased all LG appliances for my new house 4 years ago HUGE MISTAKE. I purchased the extended warranty for all of them. The fridge I got rid of after 4 service calls. The stove we purchased the knobs are so touchy we had to place knob protectors on each knob. I called the repair tech he said they are touchy but we can't do anything. My dryer wouldn't dry my clothes. I called the repair tech, after 2 visits they sent me a check saying they can't do anything.
My dishwasher constantly stinks it does a crappy job drying the dishes

This tv is less than two years old I have tried calling customer support they don't really care spoke with agent call center in Costa Rica more or less I was advised to bad so sad you don't have extended warranty after paying close to 6k got this crappie tv. I have also purchased a lg washer front loader now pump is going bad ten year motor warranty but only the motor rest of the machine is also going to hell

I am located in Moscow russia. I am interested in buying your smartphone lg g7. However I contacted your company twice at your Moscow nos and your people never called me back! I think your staff or the company is not interested in selling your phones at all in Russia?

If this is the service before selling th product I cannot imagine what will you offer as service support after a customer buys your product? I am afraid to say with such low level of customer service you would never be able to compete against samgung and huwaei in Russia whose customer service is 100 times better than yours?

Also your website says your products are sold in shops in Moscow like - dns, technopark, eldarado, mvideo but when I called these shops all of them said they do not keep lg smartphones?

Then do you have any delaers or shops in Moscow Russia? I am really shocked at such misinformation in such a big electronics market?

Regards
Abhishek Saraf
Saraf. [protected]@gmail.com
Tel : +[protected]

LG= Lousy Garbage! Bought my LG refrigerator 2years and 1 month age, During the first year the compressor went out, took 5 days to replace it. LG was going to send me money for the food loss. NOT! Last month the latch on my door in a door Broke! Called service, told them I know it's out of warranty but I would like to pay to have it repaired, LG service center called back in two days, There is no replacement part for the latch! would need a new door*!@%@#*!. I said OK let's do this. Service guy called back two days later, YOU CANT GET A DOOR FOR MY MODEL! WTF? So now I have a $2899.99 (Costco price) piece of [censored] setting in my kitchen! Model #
LG LFXC24796D. If anyone has a broken down unit I'll buy the doors! NEVER AGAIN WILL I BUY LG!
James Miller 211 Rohman Ave. Bromley KY 41016 USA [protected]

Procedure for resolving disputes page 56 Warranty.
I was using my device sparingly when I noticed smoke coming out the back of the device. The device was in my hand at the time of the out of control worn operation. The device was in hand for the purpose of dialing and receiving phone calls. The device started to crack and became extremely heated. I had to release the device from my hand to keep from being injured. The over heating of the back of the device caused the device to be jarred. This particular device the battery is not removable. The device still works yet the accessory of phone such as the back of the device and screen needs to be replaced. I went to return the device to the store location where I purchased the device the company had relocated with no forwarding address. Boost Mobile is the company location where I purchased my device.
Arlene Nails Chatman
[protected]@yahoo.com contact [protected]

I realize I have had this product for several months, but we just came down to our home in NC where we have a 49" Vizio that is at least 4 years old. The picture is so vivid on the Vizio compared to the LG. I watched golf this weekend and it was as though I was right there. The LG replaced a 42"Magnavox which had the same great picture as the Vizio. I can't make any adjustments other than Vivid or whatever other canned choices you give. Is it just this TV? Did I get a lemon? Is there a factory service tech that can look at it?

Thank you,

John C. Parr
2747 Nazareth Road
Easton, Pa. 18045