LG Electronics

Purchased product from Home Depot. It has not been 3 years and the compressor is gone on the frig.Contacted Home Depot on 5/30/20019. The service was out sourced to A& E Factory Repair 800-905-9505. On 5/31/2019, refrigirator was NOT fixed parts were needed. Contacted about when the parts were to come and the service date as the repair guy was not clear on that upon leaving. After another appointment and several calls, tracking down how may boxes I was waiting for to assure everthing was avaliable for the appoint ment. I had a confirmed service 6/7/2019, this apointment was late; not within the window by far just as the first appointment; however the services guy this time was informative and made me aware of 6/17/2019 servcie dates with parts to arrive within 6/10-6/14 as more parts were needed. Locked in service date 6/17/2019, A&E canceled and moved to 6/24/2019 with unknown time. I called beacause I was contacted on my home phone thinking the young lady miss spoke. NO, service date was switched.

Issues:
A&E does not come when they are scheduled to, does not make calls to estabilish running late etc.
It will be 6 days short of a month given they can repair on 6/24/2019.
I have spoken to several representatives from A&E Repair and have either been hung up on or they have just been down right rude. I requested they locate another service provider nothing.
My contact numbers that I called from so the calls can be pulled and listen to are [protected] and [protected] perdominatly.
NO FRIG for 6 days short a month if they really come on 6/24/2019 when my appointment was 6/7/2019.

Someone can definatly contact me via phone. I am Shelia Grant.

Dear concerned
I am really fed up of services of LG in Pakistan. My washing machine has sensing error and I am complaining LG since May 28, 2019 but they are not even registering my complaint of service request. I even contacted country manager of Pakistan - Mr Wajid Bashir and he assured me that a reporter would visit me on Monday, June 10. But still nobody has even approached me. Can you please help me in this regard? I am from Islamabad, Pakistan. Screenshot is attached. My information is

Muhammad Hassan Ihaz
m.[protected]@hotmail.com
+[protected]

Sir, I had purchased a LCD Projector about 2 years ago.
it was being used sparingly.
Last week the LCD project became faulty, I took it to Coimbatore dealer for repair,
He said I had to call the Customer care, I tired it about 10 times no one picks us
Please send you rep to repair

Defence Academy Coimbatore
A-11, VOC Nagar, Near Police Qtrs Ganapathy
100 m East of VOC Bus stop
Coimbatore- 641006
Tamil nadu
this is Retd Colonel Jayavel
[protected]

Bought new 5/28/2019/ Noticed right away that screen was defective with a blue line down the middle. LG tech came to house and ordered replacement part direct from LG # EAJ64790701 Over 3 weeks now and part is lost in transit. LG has done nothing to help Returning set and buying a Sony otherwise I lose $3800 Bought frm Amazon I would like a new set

This is really embarrassing and harrasing a customer when it comes to poor after sale service. I bought an LG AC on 8th of June and also got an appointment ( RNP190609050040) for installation of AC on 9th of June in Bilaspur Himachal Pradesh but it's been 4 days that no representative bothered to come and install AC inspite of so many calls made to them. I have already called at service centre (Harpal) in Mandi and the person assigned to my task (Sanjeev). Representatives are making nonsense excuses on daily basis. Sanjeev one of your representative is giving a excuse that we also have family and I will come when I will get time. Thank for letting us know that how you treat your customers and you are lest bothered to provide better services. I have already been suggested by my friend not to buy AC from LG due to poor services but it's my hard luck that believed in LG. Now onwards I wouldn't be suggesting anyone to buy products from LG.

Purchased my LG in June 2016, after the Rowlett tornado in December 2015. I purchased it new from Nebraska Furniture Mart in Texas. It Suddenly went out. I have contacted several repairmen in my area and they have All told me that LG compressors have a known issue and many repairmen don't even mess with LG anymore. I researched further and found there are multiple class action lawsuits for the same thing. LG should not be allowed to treat consumers with such disregard. I have now submitted a BBB complaint and a consumer advocate complaint. A compressor should NEVER go out after 3 years. This is a Sub Standard quality product and I want it replace or REPAIRED. I will be posting on every outlet that I can find. IF I have to suffer from no refrigerator because of poor quality, after spending thousands, then I will Hopefully cause LG to lose business because of telling others not to purchase. I want a working refrigerator Timely!

I purchased a lg tv model lg-49ub850t, it broke down on april 2019, your agent top express came to collect the tv for repair on 15/4/2019. We follow up few times with them for the repair status, however, they told me that lg had given them wrong power board for two times. Till now 31/5/2019 (after 1.5 months), they still havent start repair my tv and no feedback or follow up given. I personally call up to lg office on 17/5/2019 to tell the situation, the lg customer service told me she will direct call to top express. However, according to top express, they never receive any call from lg officer. I wonder what is the solution now? How long should I wait again? Lg dont have any after sales service? Who dare to buy lg electronics again when the after sales service is sooooo lousy? Please look into our complaints and resolve the problem asap! Complaint reference given by top express : eay63149401
Untill now no one contact me and the customer service lady is rude,..
I have sent to lg facebook malaysia and said already passed to relavent dept.
In google review many of complaining lg after sale service and bad experience to buy lg product.. Pls look into this very seriouly...

This is a replacement French door LG and it is doing the exact same thing as the previous refrigerator. The interior gasket ices up and my freezer items get a layer of frost and then freezer burn. My produce inside the refrigerator does not stay fresh. I have had a repairman out and he indicated at that they are skimping on the insulation on the exterior walls of the refrigerator and that it's not keeping the outside air out of the interior of the refrigerate causing a condensation build-up. He said there is nothing they can do. I have no small children and my husband and I work all day long so the refrigerator Barely is opened during the day.What an expensive $3000 worth of garbage. I had to fight for nearly a year for LG to replace the refrigerator after numerous repair calls which it was still under a warranty And still doing the same thing. I can't wait until it dies and I can get another fridge

I recently had problems with my oven . I called Premi um Appliance Repair service. The service man installed a new ignition bake. This cost me $298.00.The service man left after setting the oven to 350 degrees. Within 1 hour the oven door sealed and stated on the board high heat. The service wants a additional $300.00 for a new brain. I am very upset . This stove is about 4 to 5 yrs old. There is only my husband and my self . I cannot think we did excessive use or misuse. My husband shut off the gas supply as we were concerned about fire as the got hotter and hotter.I put more trust in LG then a stove that last a few years . We are now forced to take on a new bill for the purchase of a new stove. Sincerely Joanne Nicholson @ [protected]@sbcglobal.net

I bought a brand new LG 49 inch TV a couple years ago. It does not, , , and never has...shown a full picture. I've tried all the settings...16:9...4:9...zoom...cinema zoom 1... none of them fill out the picture as it is shown by the station. It's as if yous put 60 inch screen parts with a 49 inch screen. Is this possible? Sure seems that way. It really gets to be annoying! Would appreciate some info on this problem. Thank you. My email is: [protected]@yahoo.com

i have an 8 year old l g refrigerator that needs a compressor, it would think that after spending $1500.00 dollars it would last at least 10 to 15 years, unfortunately i purchased an lg, a mistake i will no longer make, your products are not very good, Now i am out $300 dollars worth of food and $75.00 for someone to tell me i need to spend another $700.00 dollars to repair it. The compressor number is( lg fc75lbna) If you send me one i would appreciate it, I will install it myself as i am a refrigeration technician, I would be more inclined to praise you than to stir people away from your products
Thank you gene, papaleo
241 armstrong road
rochester ny 14612

Less than 6 yrs old (& just out of extended warranty) after a brief power outage last evening, it would not restart; no power, dead...

And, LG Customer Service (can't really call it Customer Service) was NO HELP. NO English; no comprehende...I was simply TRYING to find an LG Service Technician to HELP! Assuming its an electronic component...

DONE with crap from LG...

Mark W

I have purchased new refrigerator from LG main branch in Dammam Saudi Arabia at the Dammam-Khobar highway

The driver brought the refrigerator and due to the need to remove a door inside the house, the driver left the refrigerator in the street. He did not come back

He was upset and stated he is fasting and has to go for food. I did not even receive or signed any papers for delivery.

The Egyptian receptionist in the main branch fid not help and stated with harsh language to go and complain as LG is not listening to anybody.

Very disappointed with LG.

My phone +966-[protected]

Abdulkarim Al-Ghamdi

I have a Frenchdoor refrigerator. it is 2 years old and completely shut down. It took 3 weeks to get it fixed. Needed a new compressor. I have to wait another week before I can use the frezzer, just incase this one doesn, t work. That did not made me feel good about the product.

The water and ice smell and taste bad. Can this be fixed. I know I am not the only one

I should have better quality for what I paid for this.

I originally called LG customer service on May 3rd at 8:46 am. My fridge was warm and everything in my freezer had thawed. I was told that the repair would be covered by LG and service was scheduled for May 9th. The tech came, spent a short amount of time and told my husband that the compressor was bad. H said he had a part to order but would be back mid-morning May 13th. He never showed up (I waited ALL day) and calls to his company went unanswered. On May 14th, I again waited all day, while also making frequent calls to LG to verify that service would actually take place. Every agent I spoke to informed me that they also couldn't get the tech's on the phone, nobody had a solution (even Sandy, a supervisor), except to keep waiting. The tech finally called me directly at the end of the day on Tuesday to inform me that he would arrive at 8 am on May 15. He and two other techs (who referred to themselves as the three stooges) worked for three hours, plugged in the fridge and left. He told my husband that if there were any issues that I could call him directly. When the fridge was still not cold May 16, I called the tech directly and left a voicemail with no return call. I called LG again on May 17. The rep was able to get me scheduled for May 21 between 8 am and 12 pm. The tech did not show and calls to the business went straight to voicemail. After several calls to LG, they finally found me another repair company. However, the earliest appointment is now June 3rd. In case you lost track, that is ONE MONTH without a refrigerator. Don't even get me started on the number of rude service reps and supervisors I've spoke with! I have missed 2.5 days of work waiting for techs that don't show up. I have cumulatively spent hours on hold and speaking to customer service reps. I have been asked to complete multiple surveys. I've completed two and had nothing positive to say in either of them. It's time for LG to step up and either repair or replace my refrigerator this week!

Bought a lg 8, 000 btu window a/c (for bedroom) from home depot (for about $200.) july 2018 with one year warranty. May, 2019 (less than one year) unit fan motor slowed (barely blows air, at all) and began making awful roaring sound. It was installed in wall so we could still use our window. Contacted l g support about unit and was told to remove a/c from wall put on flat surface and wait 3 days for tech to come and check it out.
Meanwhile, it's may in houston, tx., it's 90 degrees, 100% humidity, heat index over 100 degrees and l g support is in denver! It will cost more than $199.99 to send a tech to my house and cost me over $250. To wait between 8am and 12 noon (lost wages). Instead of trashing this junk and replacing it, l g want to waste time and money on foreign b.S. I will never, ever by l g (less good) again.

I bought a dishwasher for over $800 dollars and have only used it for 14 months. Now the washer is giving me LE reading. Spending over $800 on an appliance of my hard earned money and now the unit is not even working.
ON top of that I keep receiving mail asking me to buy extended warranty! What is this selling crappy roducts and then asking consumers to buy extended warranty to repair your crappy products!
Looks like I did not make the right choice of buying a good product. So you manufacture products that break down in one year and then expect consumers to pay hundreds getting it repaired if they cannot affort your expensive extended Warranty?
I will be submitting more feed back on your face book page so everyone knows to be weary of your products.

Reuben R Gounder
9711 S 212th Street,
Kent 98031

[protected].

I bought an LG bottom-freezer refrigerator almost a month ago. Service came and rearranged the doors to open in other direction. After rearrangindg the doors I have noticed that they are not alligned correctly. Greek customer service refused to fix the problem or replace the refrigerator. They were really rude and quarrelsome. It is a shame for LG to be represented by such companies.

Dear Sir / Madam,

I am based in Ghana, (Kumasi), I am a dealer of LG products and usually purchase from Somotex & Unique. I operate by the company name "The Smart Buyer Company Limited", recently one new company who claims also to be a new Distributor, avalied himself as Mr Mohammed, from Giantech Electronics, a dubai based company and now recent in Ghana, his approach was humble and he sent me his item list and assured that he can compete with good pricing and good customer service.
1. I called him on the 1st of May 2019, booked 3 units of Hometheathres model no 655BK, and pricing was better and his terms were stricly CASH, which I complied, and when the items were delivered, I paid the cash to his Ghanaian representative called "John".

2. On the 7th Of May, I get a order from my client, who requires 2 units of LG 43 Satellite, I called MR Mohammed, and requested him to send me the products, he replyed back by saying, first please deposit the funds, I told him, last order u supplied there was no such condition, however it is not a issue, please send me your company account, so I can then deposit the funds and u can then send me the products, he sent me a personal account details, I wasent comfortable as, I am ordereing from a company and not a seperate indivisual, I told him please send me the company account details, he said, he will send it, as he is with a customer.. I waited for GOOD 45 minutes, I then sent him a message on whatsup, that, this is not professional, and my customer cannot wait for 45 min, I have already commited to my client and assured that she will get the LG 43 tv the next day, and I also told Mr Mohammed that I willl complain to the HEAD of Department in LG and as well in their Dubai based office... when I called him he picked up the phone amd was very rude and said that he himself, and his director here in ghana as well as his overseas head director has told him NOT TO DO ANY BUSINESS WITH ME AND NO ANY MORE TRANSCATIONS. as they were not happy with my message written by me to inform the management of Giantech.

3. He hang up the phone on me and I had to loose the business. Sir, I am a very potential customer and dealer in LG, u can please refer my company to Mr IM, who was the head of operations last year, I had won 2 contracts for VRF system airconditioners, one was at harper road branch at Ghana commercial bank, the project was almost 100, 000$, u can please ask MR Nirdosh and Mr Im as well as Mr Shankar who are at somotex., the second project was at Ghana commercial bank, main office, in accra as they wanted to buy Chillers, but unfortunatelly the contract when to Daiken as Unique Appliances were not able to hanldle the client well.

4. The bottom line is, any dealer can get business and business is for growth, we are all here to grow LG and to promote LG, as that is the TARGET, why should a distributor hire a teenager, who cannot even speak english well, and be abusive as well as rude to we distributors.

I have the audio file of the telephone conversation as well as the whatsup data.. I was never rude, rather was humble and also spoke and told Mr Mohammed we are here to do business not to have EGO and attitude problem.

Apart from that, he involves his boss and does not even give his superiors number and says openly that, the whole compay from Dubai till Ghana shall not deal with me

I feel to me its a very big insult as well as bad business for me an for LG. all conditions were complied so why have such a bad customer service and why such harsh decisions taken on my company profile..

I would be greatful if this matter is addressed and also this who confusion and misunderstanding to be resolved.

U can contact me on +[protected] and "[protected]@gmail.com"

Also u can please enquire about my efforts with LG espically in the projects section with the government.

Thank u and await your reply

Regards

Deeppak Chainaani

After talking with 4 representatives and 2 of the 4 being supervisors, I am extremely upset with how they handle customer support. They guaranteed a time for my dryer to be fixed since it is new and is burning my clothes. After two days of taking off work and several hours of being on the phone, LG still has not resolved the issue. I recommend if you are looking into products, do not buy LG due to the customer service to fix their appliances. My dryer is only a month old.