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1.0 9 Reviews

How responsive is BioLite's customer service?

0 Resolved
3 Unresolved
Absolutely frustrating 🫠
It's quite possible that BioLite is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by BioLite's silence.
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BioLite outdoor enthusiasts reviews and complaints 9

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BioLite I bought their headlite for $99

I bought their headlite for $99. It broke in under 60 days. They never responded to my concerns, and they deleted my review of their product.

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BioLite I got a BioLite Baselantern XL as a present

I got a BioLite Baselantern XL as a present. After using it lightly for around 18 months, the lantern suddenly stopped charging. I checked out some reviews on different websites and it seems like this is a pretty common problem. BioLite didn't want to fix it or give me a new one. Considering how pricey this product is, I expected better from BioLite. Based on my own experience, I wouldn't suggest buying BioLite products.

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BioLite I bought a Biolite Base Lantern but it never worked

I bought a Biolite Base Lantern but it never worked. I needed it for a camping trip, but it's been two weeks and the issue hasn't been resolved. They replied to my initial complaint about the defective light, suggesting that I reset it, change the cable, and charge the unit. I had already tried these steps, but the unit is still defective. It's now the second week, and I still don't have a working light. I suggest buying from Amazon or another store with a return policy, not the Biolite Store. Maybe they'll improve once people start sharing their experiences.

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Is BioLite legit?

Our verdict: Complaints Board's thorough examination reveals BioLite as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, BioLite stands out for its commitment to quality and security. Clients considering BioLite should delve into its customer service record to gauge compatibility with their expectations.

BioLite earns 91% level of Trustworthiness

Perfect Trust Endorsement: BioLite achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for BioLite. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

BioLite has registered the domain name for bioliteenergy.com for more than one year, which may indicate stability and longevity.

Bioliteenergy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bioliteenergy.com you are considering visiting, which is associated with BioLite, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for BioLite have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

BioLite website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Bioliteenergy.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • BioLite protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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BioLite I saved my money for a whole year to get the Biolite Home 620

I saved my money for a whole year to get the Biolite Home 620. When it arrived, it was totally dead. I reached out to customer service and they said I could keep the first one and they would send a replacement. After a few weeks, I contacted them again and they said it was on back order and would take a few more weeks. The person I talked to seemed rude and sarcastic in their email. In the end, I just asked for a refund and they gave it to me quickly. I'm really disappointed because I was really excited about not coming home in the dark. I kept all the conversations with the representative, maybe I'll print them out and send them to the company so they can see how rude they were to me. Now I'm back to square one with no solar light. It's a shame because I really wanted to save up for the fire pit this year :(

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BioLite My experience with BioLite has been terrible so far

My experience with BioLite has been terrible so far. It seems like they only show positive reviews online because my recent review, which they confirmed via email as posted, is nowhere to be found. I ordered the FirePit Bundle, but all I received after waiting for three weeks and paying for shipping were some accessories from ***. I called *** and they claim it was shipped and delivered. So basically, I'm out $400 and all I have to show for it is a fire stick, a bag, and a fancy mat. I've emailed BioLite, but all I got was an automated reply saying I have to wait 3-4 business days for a response. Their phone number doesn't even answer. This is just terrible service. If the product wasn't so expensive, I wouldn't expect much, but considering the high prices they charge, you would think they would provide better customer service.

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BioLite I bought the BioLite FirePit new in Sept

I bought the BioLite FirePit new in Sept. 2018 at the end of our camping season to take with us in our RV. I didn't need to use it until June . I gotta say, it worked great and was easy to set up. We had some damp wood from the campground, but the FirePit managed to keep the wood burning and the smoke was minimal. I didn't need to use the FirePit again until Sept. 2020. The FirePit power pack seemed to be dead. Mind you, I had charged it up before putting it away after the last use. I tried charging it up for a campfire later in the evening, but it wouldn't take a charge. So, we ended up having no campfire that night. When I got home, I opened a service request with Biolite. It took them 14 days to respond. My bad, I sent a bunch of follow-up emails asking for a response. When they finally responded, their solution was to try pushing the hidden reset button and then wait to see if the power pack would charge up. It's been sitting for several days now and it's still dead. I responded back to them with my results after trying the reset button. It's been three days and I haven't gotten a response. According to their website, my unit is out of warranty. Other reviews I've read say they don't have replacement power packs or parts, and they don't do repairs either. So now, I have a FirePit that has only been used once, still looks new, and is completely useless. I would think that something that costs $250 to $300 would last more than one use and, if taken care of, could last for several years. Until Biolite improves their service offerings, I can't recommend this product to anyone.

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BioLite I bought a product from BioLite on 12/* as a Christmas gift, but I never got it

I bought a product from BioLite on 12/as a Christmas gift, but I never got it. When I tried to track the package, it said it was waiting for *** to pick it up. I followed up multiple times and asked for a refund twice. It seems like the product was never even shipped. I just want my order refunded.

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BioLite I ordered a $150 solar home 620 unit in April this year

I ordered a $150 solar home 620 unit in April this year. When I got it, I opened the box and found that the unit doesn't work. I tried charging it for 2 days straight, but it still doesn't work. I contacted BioLite many times. I spoke to Katie and she said she would send the replacement unit when it becomes available in June. However, I never received anything, so I emailed them back. I guess my case got misplaced because she said it's been hectic there. She said she would send a headlamp as a compensation for the wait, along with the tracking number for the replacement solar home unit. I contacted the *** and they said the tracking number was created by BioLite, but the package has not been received by the post office. Now Katie or anyone is not responding.

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BioLite I bought four BioLite 330 headlamps from BioLite for Christmas presents

I bought four BioLite 330 headlamps from BioLite for Christmas presents. I ordered them on Dec. , which was the last day for holiday deliveries. It took a while for them to process my order, charge my card, and make a label. After a few days, it was clear that BioLite wouldn't ship the headlamps on time, so I bought them from a local store instead. I asked to cancel my order, but they said it was too late. The headlamps arrived after the holidays, just like I expected. They said they would send me a shipping label for a return, but I got tired of waiting. I sent the headlamps back, and BioLite received them on Jan. *. The website says returns take 3 days to process, but I'm still waiting for my money. Customer service stopped answering my questions about when I'll get a refund. The website says they take up to 48 hours to respond, but in my experience, they stop responding as soon as you're unhappy with their bad customer service.

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