The complaint has been investigated and
resolved to the customer's satisfactionResolved Les Schwab Tires — unprofessional, rude, rip off
resolved to the customer's satisfaction
First I thought it was a fluke thing when my brand new tire blew on the freeway the day after I had them installed by Les Schwab. I had my car taken back to them and guess what, there goes another $120 for ONE studded snow tire that was blown due to the lack of care put in by their associates (they failed to check the air pressure in the tire is what their manager told me). Yet, I still had to pay for a new tire, I had no other choice. So, being a kind person I let this slide and went back to Les Schawb in the spring to have my studded snow tires taken off and my spring tires put back on. This time they refused to put my tires back on because the "ware bar" was showing on 1 tire. I looked, no ware bar showing. They offered to sell me 4 new tires for a very very high price and of course I said no. I asked them politely to put my tires back on so i could go get some tires and bring them back (i already had new tires that fit my car). I even offered to pay for them to put them back on while i left. The associate was incredibly rude to me and threw my dirty tires in the backseat of my brand new car. However, the associate DID NOT take the time and care to place the tires on the sheet i had placed on half of my backseat but on the uncovered portion. I got upset, left and got my tires put on at another shop (where they did not say my ware bars were showing, no problem there). I later called the manager and explained to him that some of my school books and my seats were basically ruined and he had the nerve to say "everyone is human, we all make mistakes." I said "right careless mistakes by your employees ruined my brand new car" and all he could say was he was sorry. I am currently attmepting to write to the corporate office with this incredibly bad service to see if they will actually do something for my brand new seats that are now ruined and $300 worth of school books. Thanks Les Schwab!!