Leon's Furniture
reviews and complaints

We went to leons to buy a tv and a fire place stand and a sofa . we got it all and 2 mouths later the sofa was craking it takes 6 mouths for the part to come in thay pic up the sofa and 5 day it was back there were cracks on the side thay put black marcker on it to try to hide it i was so p off if this is how thay fixs things i will be going in to complan but i no thay will say thay did not do it or thay will say it will take 6 more mouths to fix it

Never have I been more disgusted. I had purchased a fridge and stove and had it for all of 5 min. Only to realize that the fridge had scuffs all down the front and the glass on the stove's door was loose. So I called and was offered $75 for a $1400 purchase. Then on top of that I am still fighting to get it replaced. Never will I be so dumb as to buy from them again.

I have encountered a 'scam artist' at Leons Furniture, in a London Ontario location.
A newcomer from another country purchased furniture, they told her in 1 week it will be delivered. It took them 6 WEEKS to do so.
They added mattress pads to her bill, which wasn't a part of her purchase but she paid unknowingly for the items.
On top of that they sold her a sofa, with a huge hole at the bottom.
She pleaded for them to give her a new sofa, their answer was no. They will 'fix' it.
I called the manager from the store, he was no where to be found, they put me onto the sales rep.
He of course, with NO CUSTOMER SERVICE AND MANNERS, said 'HE WILL NOT TAKE IT BACK', AND IF I CALL THE HEAD OFFICE, THEY WILL NOT REPLY TO ME, THEY WILL EMAIL HIM.
I think Leons is a huge scam, and buyers, you MUST beware.
It seems as though its 102 years of scamming. Employees at Leons ARE RUDE. Hopefully they can keep their jobs.
I will be taking this above.
They are applying their scam tactics to new comers to the country.
Don't they realize these are the people that are actually GIVING them a pay cheque. This is my first encounter with a salesman trying to be a manager who handles customers problems...how UNPROFESSIONAL.

i bought my couch and love seat from leons. of course there nice to u when u are there and gaurentee u all this great stuff. so my furniture arrives at my place. the movers get mud on my floor and blood on my wall for starter. then i find the couch damaged and arm of sofa broken. so they leave me with it and tell me they will send a new one. so about three weeks later the guys come with the new one and before they get it of the truck they tell me it has a huge rip in the side and they have to take it back. so i call to complain after i have wasted my day waiting for them. the lady on the line trasnfers me to three dif people. when finally the wearhouse mananger tells me there was two small burn holes in the couch and i said i thought it was ripped on the side. so she tells me they will send a new couch and give me a half hour before it comes so i dont have to wait all day. i also asked it be magic sealed before it gets to my house. she said not a prob. so that day comes and they call i waited four hours till they arrived. finally i have my couch... a week later i spill water on it and low and behold there is no magic seal on my couch because the water soaks right into the couch... so once again i have to phone and the lady was like oh that one was missed. we will contact u soon. its now another week and still no contact from them. so sagin i phone and complain. they forget about me on hold and then a rude manager says we will contact u tomorrow. so now we will see.
i will never go through leons again which is to bad cause i loved there stuff, but im sure many other places have nice stuff and no how to treat there customers.

We purchased a fridge from Leons. They were to deliver on Thursday, then Friday - finally they delivered it Monday and the handle was on the wrong side. This handle cannot be switched. The only indication on the receipt to confirm in writing what side the fridge opened was: "18' R/H" - Now what would you think that meant? Right Handle? well that's what we thought too. Apparently it means "Right hinge" - now we had a long discussion with the sales representative about what side we wanted the fridge to open. He now claims we did not - so in short he claims we are liars. When we phoned to have this corrected we were told that we have to pay $100 to get a new correct fridge. How is this possible? they claim their vague description on the invoice is enough proof of the side for the handles. This is poor customer service beyond belief. They are arguing with us over $100 for a mistake they made and trying to claim it is our fault. I signed what I believe is a vague and misleading invoice. How exactly can a salesperson claim we never discussed what side a fridge should open on with a fridge that has handles that can't be moved? At best, if we didn't discuss it (which we did) it's gross incompetence on his part. will NEVER deal with these people again.

Nature of the Complaint
Briefly describe your concerns with the company (nature of complaint, problem encountered)

after buying $6000 orth of furniture; Leons was set to delivery but couldnt commit to a soild date or time. after several attemps to delivery my stuff came however, one piece was damaged and need to be replaced. after several more times to deliever the replacement; when they came and replaced my damaged piece they ending up damaging my hard wood floors. I attempted to resovle it with Leaons but they delicined to do so without reason.

What do you want the company to do to resolve your complaint?

I would like them to repair my floor or discount me on the products that i bought and i'll repair the damaged floor myself

Bought a dining set and bedroom set at Leons
1st dining set table came damaged and 3 out 6 chairs are not even and screws were missing...
2nd bedroom set - opened the bedframe first and assembled but middle frame is si flimsy that the metal where you insert the legs are coming off and the wood is not sturdy at all so we called Leons and told them the problem and the CS was totally unprofessional and rude so I told her to pick up the bedroom set I don't want it. Ok so she said she will send a truck to come pick it up...then we thought let's open the rest probably they are damaged too...and guess what we found? Damaged night table and moldy boxes from the dresser and the furniture is moldy as well. Now we are thinking to sue them for all these and not sure what to do...we definitely don't want any furniture from them!

We have been loyal Leons customers about 20 years. In October 2007, we purchased six new appliances for our new home, and six new appliances for our son. We also purchased Platinum Protection for all.

We have never had a problem with new appliances before. However, four of our six Leons appliances have been defective.

They finally replaced our microwave.

Our dishwasher has to be tipped back at a ridiculous angle so that it will not leak. This was the "leveling" as performed during a service call. The front panel was replaced because it developed a large stain, where the heat vents out. Our water heater is set, one notch above the vacation setting so hot water was not causing the problem. The stain has reappeared on the new panel. We have not pursued this issue.

The front panel of our $749 clothes dryer was replaced because one day the dryer decided that it would produce no heat, and it would not shut off, unless the door were left open.

The real problem is with our $1049 washing machine. I have called Platinum Protection at least nine times (I wasn't keeping track at the start) starting November 17. A repair man has repeatedly "fixed" the door, which will not latch unless you lift it. By the time we get to the basement to check, the repair man has left. I called Platinum Protection today to ask why the manager had not called me back on April 18 as I was promised. I was abruptly told that, when I did not receive the callback, I should have called again. I asked to speak to a manager and was once again informed that the manager is at lunch.
I then called the Richmond Hill store where I had bought the appliances. I was treated very politely, as always at the stores, and was informed, for the first time ever, that back in March, they were considering replacing my washing machine. I was also told that possibly the reason for the confusion was that they had an old cell phone number on record. Although possible, this is highly improbable, as I have contacted the store and Platinum Protection repeatedly and left my number on several occasions. I am waiting for a call backfrom the store this afternoon, as promised.

Is this a typical level of customer service with Leons Platinum Protection? Is it possible that Leons purchases factory seconds and sells them to customers without informing them?

We have become very disillusioned and in future will shop elsewhere.

I have purhased a set of 2 recliner leather sofa's from leons in Brampton, Ontario. Hoping that i will be getting some quality material from such a big and reputed company, to my surprise when my delivery came both the peices that i receicved was defective. one had differnet shade on the arm rest which was obvious and i noticed at the time of delivery and luckily complaied to the delivery guy to be noted on the delivery sheet. It was replaced with the new one later. Another sofa had some stiching missing on the seat which i noticed a week after the sofa was deliverd to my place which was too late for leons to give me replacement sofa in good condition. |when i complained they sent a technicial to fix the seam on my sofa which i agreed as thinking they know what they are doing and hopefully it will be fixed for good. however after few days of use the stitching that was fixed gave up again as its right on the edge of the seat where you sit. We called leons again and they promised to look into this. few days later same technicial showed up onm y door and after he finished his inspection asked him what's the solution and he said its same as before it will stictch this again. when i stated that when we sit on this seat it will fail again and he laughed and said then don't sit on it. I asked them to give me better solution since this came as it is from leons they should be replacing this piece, however i was told by the stores customer service manager that they have to fix this few more times and if it keeps on loosing the stitching only then they will repalce the product. i have asked them to give me some assurance that it will not happen and both technician and service manager advised that they can assure anythingon the repairs. it was delivered to my iin middle of dec and in 2 months i have had all sorts of issues with their sofas. Too date i am still waiting to hear from the store. called last week and was advised they are waiting for report from technician. With this kind of service i will suggest everyone who is reading this to please AVOID LEONS! they will give you all assurances when you are buying the product however when its time to deliver the promise you are out of luck. everytime i look at my family room it reminds me of poor service, poor product.

I have spent many thousands of dollars buying merchandise from Leon's and have never been so disgusted by a company and their policies. I purchased a fridge which ultimately was garbage and could not be fixed so because I had purchased their extended warranty, Leon's credited me back the full amount of this purchase, which was good. But when I went to the store to pick out a new fridge, it was nearly an impossible feat. We wanted one in black, with an icemaker. We found one, an LG and we ended up paying $755 more for this fridge after the credit on the old fridge. Because I am in the process of moving into my boyfriend's house, I asked them to deliver the new fridge there, and they were to pick up my old fridge at a later date. That was all fine when I made the purchase and was charged for the new fridge. I was told they did not have a black one in stock and it would be available in approximately 1 month. After nearly 2 months, I had heard nothing from them and of course, had already paid for this new fridge that I had not taken delivery on. I called them and they explained they were waiting for the manufacturer to ship the fridge and that it would definitely be there in a few more weeks. I did not like their policy of charging for goods that were not available or received. No other company I know of charges the customer before they take delivery of the goods. After a few weeks, Leon's called and told me I would get my fridge delivered on January 19th, however, this did not happen and they told me February 10th. I was less then happy, but not yet angry. Finally it was time for delivery and they told me that they had to pick up my old fridge before they would deliver my new one. I said I could not be in 2 houses at once and again reminded them that we had made a deal where I would get my new fridge first and they would pick up my old one the next day. That was a complete impossibility! No way they could do that, because they "would have to charge twice". When I told them I had already paid, they didn't seem to acknowledge this. I spoke with their rep who completely denied what she had told me three months previously and ended up hanging up on me when I asked to speak to a manager. I waited 45 minutes for them to return my call, but I had to call them back myself and finally spoke with Frank, who said he was a manager. He didn't really seem to care about the promises that were made and that I had not been treated very well by staff members. He only tried to smooth things over because I was telling him how stupid Leon's policies were and that they obviously did not trust me to hand over the old, garbage fridge they had originally sold me. Customer loyalty and good service mean nothing to these people. I was completely frustrated and now I have to go to my old house first to meet the delivery people and then drive out to my boyfriends to meet them again. Very inconvenient. I also have to figure out what to do with all the food from 2 refridgerators! I will never, ever purchase again from Leon's and am telling everyone I know to shop elsewhere. Terrible experience!

I purchased 2 tvs on Feb 1, 2010. I purchased on the plan 12month no down payments. However, when I went to pay I was informed by the bank that I was a month late. I was unsure what they were talking about. I had the computer printed bill from Leon's which the date indicated 01/02/10. The banks bill read 04/01/10. Which means Jan. 4, 2010.

I approached Leon's to questions them and they said that theres was the same as the bank, they just print it out differently.
Then you will never belive this, there was also a small hand writen stub attached. The cashier pointed it out. It was writen the same way as the bank.

So that was too much, first a lie, then two billing DATES. I did purchased the items in Feb, 2010 as it was a valentines gifts.
So I got charged the interest rate of $30.00 becasue they sent the hand writen bill into the bank.

So I was billed with 2 different dates. This is wrong. Bad business. People need to watch the bills. They are giving you 2 bills and sending in a hand writen bill that is a month prior to the date of your actual purchase. Double billing? who knows what is up with that.

The cashier was very shamed faced and did not know what to say. But pay the bill!

Disatisfied customer

Leon's Furniture 1 year + 1 week after buying. I was told this is not covered by Leon's 1 year warranty. Buyer Beware on Warranty Details and defective products.

Beware of those gift certificiates with purchase! I bought a freezer as part of a large purchase in october 2010 and there was supposed to be a gift certificate for a major retailer included in the purchase - kind of a bonus, you know? Well, the cashier didn't know, even when I showed her the ad, and she said to call back in a couple of weeks if it didn't arrive in the mail... Called, then given wrong number (Took me about 35 minutes of calls to find that out) called back. No one knew. Given another number. Called that and wrong number again. Called back. No one knows. Given another number to call - tomorrow - becasue they're closed now, and by the way, you might need this info since you don't have it, and you have to apply on line for the gift, don't know the site, but call and she will probably know. Don't know how long it will take or even if it still can be done so long after the purchase? What? I thought I was going to get free groceries, not jumping through hoop lessons... Didn't it say free gift with purchase - I purchased now give me my gift.

On 10/17/2009 my wife and I bought a living room set which included a sofa, love seat and chair. We have owned the furniture for less than one year and the large sofa began to brake in the center. We called leons and they told us that the frame was under warranty for the life of the furniture. The damage had started to occur at the end of September. After we started to hear the cracking we called leons and they sent out a truck to pick up the sofa for repair. They had informed us that the frame had cracked and would require a new frame, about 4 days later Maria the service manager called and said it was ready for deliver back to my home. We arranged a time for them to come and drop it off on Saturday 10/16/2010. Once the driver got to the house they brought the sofa into my house and immediately i noticed that there was damage to the arm rest and couch cushions and legs to the couch. Once my wife and I saw the damage to the sofa we right away called the store and was informed that the service manager was not in on Saturday so we left a message on the recording for the to call us back on Monday. Monday afternoon the service manager called and said they would be ok with replacing the leg to the sofa but the damage to the rest of the sofa was our problem. Upon inspection of the repair we had also found that they did not do the repair that they had claimed to the sofa, they infect only braced the sofa for a temporary fix. We paid over 800 dollars for this sofa less than a year ago and would like it replace due to the new damage to it. thay laughed at us but jokes on them we filled a complaint with the BBB so hopfully that will help.

I recently purchased a couch from Leon's and was quoted 4-6 weeks delivery or the option to pick up the piece myself from Burlington immediately. They are now telling me, 6 weeks later, that the item is on back order which seems impossible considering it was available for pick at the time of purchase. I have not been contacted once with an update and now if I cancel will have to wait another 4-6 weeks for a new couch plus the added time of finding a new one. I have been sitting on the floor for far too long now and would never, ever shop at Leon's again for anything. The sad part is I was warned about them, but figured it was just a one-off incident. I was wrong and now I warn you too.

We purchased 4 peices of furniture from their store only to have it go on sale a week later. We were told we could get the 15% refund. When we tried to get the refund, they told us sorry, you have to come in while the sale is on (3 Day Sale) and it was over on the Sunday and I called on the Monday, so sorry about my luck. My issue is that no-one told me I had to come in during the 3 day sale or I would have, even though I was working.

My boyfriend and I purchased a pillowtop mattress approx 2.5 years ago. Earlier this year I noticed the middle of the bed was sinking. This went on for months, we would fight each night about "who's sleeping in the hole"...I finally had enough.

I called Leon's, and of course, they had to send out a technician to take pictures of the bed from different angles. The pictures went to the manufacturer, and two weeks later I got a phone call from Leon's saying everything was approved and they are going to honor our warranty - come pick out a new mattress.

We picked out a new mattress the very same day we got the phone call, we could not wait any longer. There was a small balance owing as the original mattress was not made anymore and we had to pick out a new brand. Balance was paid, and the mattress was delivered in the following few days.

We decided to remove the old mattress the morning of the delivery, just so we could do a quick clean before the new mattress was in place. The old mattress was brought down the stairs and placed on the front porch - keep in mind it was a sunny day in June 2010.

The delivery truck arrived shortly after, the box springs and frame were brought inside and put in place in the bedroom. A waiver had to be signed in order for the men to complete the delivery as the mattress had to be folded in half to get it up the stairs. To this day we love our mattress.

Then came yesterday - Aug 20, 2010. Peter from Leon's was instructed to call and inform us that they are no longer honoring our warranty as the returned mattress is dirty and the corners are damaged. It was Peter's job to call us because LIZ, the General Manager, was out of the office until Saturday morning. First of all, why are you calling me on a Friday afternoon, when I can't do anything about it until Saturday morning - just so I can sit and FUME about it all day Friday. Second of all, I returned the mattress only due to the fact it had a huge sinkhole in the middle of it, and it was approved - by LEON's AND THE MANUFACTURER. It was two years old - what happened to the 10 year warranty on mattresses? Peter also stated that the mattress looked to be "left out" - meaning what? Left outside? I slept on the frigin thing the night before the new one arrived!

THIRD, where has the mattress been for the last two months? You're calling me now!?

The delivery men, who were stinky slobs, literally carried the old mattress from my porch - to the back of the truck and tossed it in - NOT WRAPPED, NOT COVERED - nothing! In the back of a delivery truck where appliances and furniture get delivered and carried away daily - where people walk with their dirty shoes and workboots...and where skids full of merchandise get loaded and unloaded everyday. Peter mentioned that the mattress looks as if it had been soaking wet. Please prove that to me - especially since it's been God knows where for the last two months. Prove to me that the corners were damaged and it got philthy dirty from my porch to the back of your delivery truck - YOU CAN'T! I keep a fitted sheet on all of my mattresses all the time, and if it's in the washing machine - I don't go to bed until its back on!

Another thing, we never used the "Health Guard" protector sheet on the old mattress, it was annoying and felt like sand paper, and Leon's knew this before they honored any warranty. That shouldn't matter anyway because not having my "Health Guard" on the mattress, didn't cause it to SINK in the middle!

"LIZ", hasn't called us yet, I'm waiting another few hours for her phone call, but as you can see, I'm already FURIOUS and posting this crap everywhere so other people hear my story and don't fall into the same boobie trap that these CROOKS have sucked us into!

I'm buying a house next year, and guess where I'm buying all my furniture - THE BRICK!

The delivery driver driving 01019 truck driven by A. Gordon delivering something to a someone on my street decided to block the entire street that no traffic could pass. Then had the nerve to tell me I that really have a bad feeling because he is not moving the truck and I would have to wait or find another way to go...mind you that arrogant poor excuse for a human being was also blocking my driveway. Well, I just to let people know that on top of the crap leon's sell they really have terrible customer service and if your employees wearing your uniform are a reflection of your organization I don't even want a plastic bag from your company in my house...Way to go Leon's ...

When you buy something at Leon's Calgary, the delivery date indicated in the invoice is a BIG BIG BIG BIG lie. They are not really really committed with the delivery date. I bought a furniture to be delivered within 6 weeks. Came 6 weeks they called me up, telling I should wait for another 2 weeks. I waited for that 2 weeks but no delivery was made. Thereafter, I had been calling them each week for 3 months. They could not even give even the approximate date of delivery - blaming it all to their supplier. They could not tell me when, even the approximate date of delivery, say, ok Mr. your purchase will be delivered after 3 months and please wait for it. But no, according to them, they didn'nt know when the item will be delivered, that was of course, after the fact that I had already paid for my purchase. Too much for 5 months to wait for the delivery, finally, I cancelled my order. Another thing, the customer service personnel who attended my order cancellation was very rude. With all my tolerance for the delay, she was not even apologetic, she had more guts trying to defend and defend leon's side. Anyway, my experience with Leon's gave me a lesson that I, MY FAMILY, FRIENDS AND FRIENDS OF MY FRIENDS WILL NEVER BUY AGAIN AT LEON's CALGARY.