Leon's Furniture review: fake prices! 10

I purchased a couch and tv from Leons in Edmonton a few months ago. The sales person followed me and my boyfriend around in the store, adding absolutely no information about the products. He kept following us until we got to the counter to pay after my boyfriend gave me more help than the salesperson did.

The man working there rushed to get behind the computer and put his name on what I can only assume was comission. I decided to use their financing plan. Everything seemed fine until a few weeks later when the furniture was supposed to be delivered to my home.

First, they were late in delivering my couch and tv but no one contacted me to let me know. So, I took a day off work to be there when the furniture was delivered and no one at leons even tried contacting me to let me know the furniture wouldnt be coming that day as it was planned. I had to call them and finally after being put on hold for almost an hour and being transferred several times to different departents they told me they would have to get it on the trucks and deliver it all next week.

At that point I wasnt upset. I understood mistakes can be made. A week later, when the couch and tv were delivered the two men carrying the furniture scraped the walls and the furniture on the way into the house. And then, when I had to take the wrap off the couch and tv I noticed that Leons failed to put the stain guard on my couch. It was worth a few hundred dollars and I wanted to get the product that payed for. Leons wasted my time and ripped me off so I called their North Edmonton office to set things right.

Everyone on the phone was extremely rude. They either had no idea what they were talking about or transfered me to someone else before they even took the time to hear what was wrong. Some of the representatives actually told me they couldnt help me because they said that the account was under my boyfriends name! They put my boyfriends name instead of mine making it so that half the representatives were too incompetent to understand that it was my account. So, I asked to speak to one persons supervisor after another until I could speak to someone who could help me fix this problem. Finally I talked to the manager of the north edmonton leons and she was not only unsympathetic but completely rude. She told me it shouldnt matter that there was no stain guard on my couch, that my account was somehow put under my boyfriends name, or that I took another day off work just to get what I paid for and had already been on hold at that point for over 2 hours.

She even started arguing with me that I should have no problem with a couch that wasnt stain guarded (something they charged me about $200 to have on my couch) I explained to her that because it was not stain guarded it was not the couch I ordered and I wanted it to be sent back. The manager refused to help. She didnt seem to understand that not giving a customer what they paid for was wrong. She laughed at me told me I was being unreasonable and completely refused to be accountable or make any steps to correct their mistake. After talking with her for half an hour I suggested that I just keep the couch because I couldnt afford to take another day off work to deal with Leons mistakes and that she refund me the amount I paid for the stain guard. She refused and instead offered to take $10 off of my order.

Purchasing from Leons was a BIG mistake. Every level of staff I dealt with were completely incompetent. No one had any idea how to do their jobs and when they were approached after the mistake they were only rude and impossible to deal with. For anyone out there looking to make a future furniture purchase save yourself the stress and time and purchase your furniture elsewhere.

I agree that the service at Leon's is mediocre at best. I bought a bedroom set from there where a technician was sent to assemble it; 7 months of uncomfortable sleeping later, my husband and I took the mattress off to reveal that they sent us a broken headboard/frame (it was put back together using scrap pieces of wood) and one side of the frame was screwed in 4 inches lower than the other side. When I call and asked why I was sent a broken frame and had a technician who didn't know what he was doing, they said that I should have called and gotten it fixed earlier instead of calling them later. No apology, no nothing. Then they said that the delivery of a new frame and techinician to put it together would take 2-3 days and there was nothing that could be done.

I will never shop there again. Just another example of a big box store not caring about their shoddy merchandise because some other poor gullible person will go on their 100 years of service (just service, not QUALITY service). To Jojo Chinto above, I have NEVER heard of Leon's calling and telling that something went on sale. That is clearly an exception, not the rule.

JJ, we're only human... people make mistakes... I'm sure you have made many...
I bought a 50' panasonic from leon's at 2199.00, later in that day the sales associate that sold it to me called me to say the price has dropped and it's now 1999.00...
Leon's is fabulous, they've been here for over 100 years, how many retailers in Canada can you think of that have been here that long? Do you honestly think they've made it this far by scamming people all these years? It's a good thing you were the first to catch on to this conspiracy, I'm willing to bet you're a proud owner of CSI's DVD set... lol... Build a bridge and get over it already...

I recently purchased a 32" RCA TV/DVD combo from Leons. I am at a very busy work period & didn't have a lot of time to look for a new TV. Mine had been on the blink for at least a week and I was getting desperate. On the web it was listed as $1100 but when I called I was told they had one left at $899. I made a $50 deposit on the phone & dropped by after work to see it before making up my mind. The salesman was very pushy and discouraged me from looking at anything else they had. I quickly regretted going along with him as once I had it home, I found it was probably the highest price I could have paid anywhere. Not only that, but all sales are final with Leon's - where does it say that? On the back of the paperwork you're handed once it's bought, of course. NEVER, NEVER again - even though I realize I am also to blame for not doing my research and allowing myself to be pushed.

Although it is a sad sorry truth that some people are as pathetic as to actually plan a "con" against simple retail stores, i have to agree that if the price said 479 on the actualy t.v itself AND on the website then that was no simple error. Think about it, a huge multi-million dollar chain of stores such as leon's definetly doesn't have the same person that was in that exact store ticketing t.vs and radios, working on their national website. so it only stands to reason that if the website also said 479.00 they either have the only team of people in the world that are all simultaneously lacking a "1" button on ALL of their technology OR more logically they simply, Did. Not. Mark. The. Right. Price. in which case, yes it is a blow to the company to sell a 1500 dollar peice of technology for less then half, but, that is where good managment comes in and schedules a staff meeting to make sure the mistake DOESNT happen again. LEARN from mistakes becuase everyone makes them i seriously doubt that this paticular store will learn until they actually do some constructive critisizing! Honestley people let's try and remember that everyone is not "out to get you"

I just recently quit from Leon's and I havve to agree with you. I'm not sure what store it was from, but if it was clearly marked on the tag as well as the net, our store would have matched it without a doubt!

The anonymous sender must be a salesperson at Leons. I've received many things that were offered at the wrong price. Sorry, but if the price is advertised for all to see, it must be honored until it's corrected for all to see. When gas prices on pumps are set incorrectly (lower) by the employee operating the gas bar, of course customers are going to get gas at a lower price until it's corrected. The mistake no matter how big, is something that the retailer/service provider has to absorb. Too bad, so sad for them.

To the person who posted the concern with the Fake Prices. I must say that when someone makes an Error they should be held responsible or have to provide compensation..

1) Did you take a look at the website later that day. I've come across many lucrative prices most recently being from Future Shop this past Friday. They were advertising a 58" 1080P Plasma TV with a $1000 saving. A quick email to their Web People and Guess what within an Hour the price had been changed to a $200 Savings.

2) No honest reality such as Leon's would want to advertise something as such knowing they wouldn't make any money. They made an Honest mistake. Buddy you honestly thought you had found a way to beat the system.

3) Do your homework. No Retail is prepared to give anything away. follow what the market pricing is... This would give you an Idea on what you should be paying.

4) i'm sure the Manager quickly changed the price the right retail of $1479. Honest mistake Buddy they missed inputing a 1.

Good luck in the Future Trying to scam someone.

The above comment is a perfect example of why Leon's should NOT be (have been) permitted by the City of Toronto Culture Department to occupy the historically and culturally significant Roundhouse in Toronto. Big Box retail has its place - just not in my back yard. I like Leon's but haggling over nationally advertised Plasma TV prices is hardly a way to revitalize an ailing historic railway site in Toronto. I applaud Leon's initiative - it would certainly be a coup - but at too high an opportunity cost to Toronto.

I would like to send a comment about the New Leon's Store that is going to open in the downtown Toronto Store in the area of The Steam Whistle. A good gimmack on this property would be to sell Antique Reproduction Furniture. People love the look of Antique Furniture and I think this would be a success and serve this new venture well?