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Leon's Furniture
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Leon's Furniture
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www.leons.ca
www.leons.ca

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1.6 722 Reviews

Leon's Furniture Complaints Summary

115 Resolved
607 Unresolved
Our verdict: With Leon's Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Leon's Furniture reviews & complaints 722

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6:26 pm EST

Leon's Furniture Service

On Jan 20th I was browsing through Leon website then a chat option came up then a person give an option to call her. During the call lady mention she does not have the items in stock that I ordered but
I can give some other option. So from her option I have selected the items. She emails me stating delivery will be done on 31 Jan. 2 days later she calls me some items are not available. I said that's ok. 1 day later someone else calls me sorry our delivery will be done on feb4th I said sorry please cancel the items I can not receive anything after 2nd. Sales person called me again and stated we are getting a private contractor to do your delivery on 31 Jan on email. On Saturday someone else calls me and saying we can only deliver on 4th if you can arrange your own delivery that will be great and we will pay for that. I asked for her suggestion she said try Kijiji. I have arranged the delivery I called her back she said great please go there I call them to make arrangements. I come to Scarborough location to pick along with a truck hired from Kijiji. Scarborough's location telling me it's all in finance you need to put 15% down because it was supposed to deliver to your house and we weren't told about any pick up. So much drama and hassle making me go crazy and no manager is handling this situation.

Desired outcome: Delivery on time

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10:08 am EST

Leon's Furniture No even getting the invoice which would say what I have ordered - upwards of $500!!

I ordered dishwasher (Jan. 4) and have the order number. Since online payment, I have requested twice to customer care - asking for:

Just an invoice - with product name and number/skew number and name. I have the initial invoice - we have received your payment - and order number (does not have product name/details + does not have delivery date). I have requested twice with e mails to customer service and to one they have responded saying invoice will follow - now get lost kinds.

If two e mails can not help - it is utterly disgraceful and shameful.

Desired outcome: not asking for much - an invoice which says what i ordered and when will it be delivered!! Even this looks like a challenge to Leon's - so forget about how they would make up for this utterly shoddy and callous attitude.

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12:37 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Leon's Furniture Armchair order

Armchair order was placed online on 27/08/20 and FULLY paid for ($2, 217.78). It states it is a special order so cannot be cancelled and will take 8-10 wks with some delays.

I have emailed them on 21/10, 24/10 (and called), Leon's called 3/11 to say chairs expected before Christmas, emailed 19/12, 30/20, called leaving a message 06/01, emailed Leon's in Ontario and received a call by Eddie Jenkins on 06/01 at 10am lasting approximately 20 mins.

Recap of call from 06/01/21 - Told I had not paid for the chairs which I disputed. I confirmed with him the name on my bank statement the amount, date and name of the merchant paid too - Leon's Furniture Web. Then I was told the chairs are here but cannot be delivered without full payment and I had an outstanding balance. I asked what this balance was. I was told that I would not be getting the chairs. He told me I had to go find out where my money is and that they did not have it! I asked to speak to their accounting department to find out where my money has gone as it has left my account and was refused.

I remarked that they have to return my money as this is now illegal and breaching my consumer rights. I was asked why I was upset. I was told again that I had to pay the outstanding balance which I told him I received a confirmation email from Leon's on the 27/08 that it was fully paid. I hung up the call and mentioned I would be taking this further.

I am seeking a full refund now. It sounds suspicious their business practices and although they say special orders cannot be cancelled, they have made no reasonable efforts to keep me informed of this ordered, have not replied to any of my emails. They should not have a policy which only states special orders cannot be cancelled. These means a consumer who has paid for something can wait forever and ever to receive it. It's wrong. Also to not provide a definitive date for delivery even though it states on their website 8-10 weeks with delivery. Again, this means a customer can wait indefinitely after paying for a product.

They have some seriously flawed, immoral and shady ethical practices.

Desired outcome: Full Refund

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Resolved

After visiting Leon's and complaining to the head office of leon's complaints office, the sales/ marketing manager has been in touch. I have explained to them my issue and what they could improve on. She has promised to proactively keep me updated until my chairs arrive. They are expected in the next couple of weeks and she offered a goodwill gesture of a $200 gift card. I am happy with the result. As I mentioned to her, it would not have escalated if someone took the time to respond to the emails or phone calls. I said a customer gets more and more frustrated by a wall of silence especially if they have paid a huge amount of money upfront and had to wait five months or more! It's just not acceptable or professional. Happy to have just spoken to someone to find out what was/ is happening.

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2:52 pm EST
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Leon's Furniture Extended warranty for lg refrigerator

I am writing to you because we bought this refrigerator from you "Leons" and since you own the horrible nonresponsive warranty company"King And State"Legally you are responsible for their actions or for them not acting.

I have been without a fridge since December 30th. First and foremost we made this claim on December 30th and service was scheduled for January 4th which is unacceptable.

Where is the Peace Of Mind that King And State Trade Mark's, And Understanding Family Needs If You Never Respond Back?

We have 4 children and a baby in the house and we've been without a fridge for 4 days. I have nowhere to put my baby formula, milk, eggs, or food in general.

This has caused everyone in my family a lot of stress and hardship. We had to throw out over 400 dollars in groceries and we spent New Years' without a working fridge.

It has been nearly impossible to get in contact with your representatives at King And State. I've waited and waited on the phone without anyone picking up the call and suddenly the call is disconnected, this is completely unacceptable and I will be filing a complaint to Consumers Affairs.

Furthermore, Repair people were at our home yesterday and were not able to repair our Fridge and mentioned that they need to order parts and that would take a couple of weeks.

I was hoping that your customer service people at Leon's location would help but they haven't responded back either, and getting through to them by phone is nearly impossible, I guess this must be part of the Leons training or they're practicing social distance with the phone.

Do you think it's fair that we will be without a working refrigerator with 4 children and a baby for a serval fridge?

We need a fridge immediately and I am requesting a replacement fridge instead of this repair since this repair will not be completed within a reasonable timeframe.

Desired outcome: replacement fridge

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3:07 pm EST
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Leon's Furniture Customer Service

I purchased a new loveseat and it came ripped, loose stitches and a broken spring. Leon's will not exchange it for me. They want to come look at it even thought I live a hour outside of Winnipeg. I already waited 4 weeks for this one to come in. I do not want it "Fixed" I paid for a new loveseat and that is what I want. They have not called me back once in the last 3 days I've been calling them. I next step is to show up there and embarrass their whole store

Desired outcome: EXCHANGE MY LOVESEAT

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12:30 pm EST
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Leon's Furniture Couch

My family ordered a couch from leons in july 2020 we received it about a week later left for vacation and when we came back we noticed the stitching was torn. We contacted the warranty place and it took 3 weeks for someone to come check it out. Two weeks went by and we heard nothing so I called and they have me my options I like the couch and just wanted it replaced they said a week and we would have a new one. 2 or 3 weeks went by and again no call, so I called and they gave me the date november 2nd.. November 2nd came and went no call so a week later I called and they told me the first week of january... I asked if there was something else I could do since I didn't want to wait 6 months for a couch and they said a manager would call me back right away... This happened 4 times before I got ahold of a sales manager a week before christmas.. He after belittling me said the end of jan I stated that the couch was dangerous for my kids because their arms keep getting stuck in the cushions and they were getting hurt... He called me back 2 hours later and said it would be delivered boxing day and he would make sure the couch was checked over to make sure everything was perfect before sending it... They showed up this morning with a couch that is broken... So still no couch and they took the one I had apart and I had to reassemble it... Thanks leon's will I ever get my replacement couch that I paid good money for?

Desired outcome: Couch replaced and an apology

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11:38 am EST

Leon's Furniture Bunk beds

I have bought a set of white bunkbeds in Jan 2020. My grandchildren 7 and 4 have slept on it 1 time. A few ago, in Oct. 2020 my grand daughterwho is 75 pounds went to get into the upper bunk, and it split down one of the side rails. We contacted Leons and someone came out on Oct. 9th to assess, and it took 1 month to get the part in which we picked up on Nov. 13th and replaced ourselves so we wouldnt have to wait for them to deliver it. Finally getting it fixed, my granddaughter was over yesterday Dec 22, 2020, and watching her climb onto the top bunk, being very cautious, the rail split again. Both times she cried thinking she broke the bed. She will no longer go into a bunk bed. I am so dissappointed in this set of bunk beds. I purchased 2 twin mattresses from Leons as well, and all the bedding accessories from another store. I have wasted money on this bed, and I no longer want these bunk beds. I do not trust them for my grandchildren to sleep in. I dont want to have the piece replaced, as I said she will not go into a bunk bed again. My grandson is too small to sleep on top. I would like a refund for these bunk beds. I will keep the mattresses, but now i have to look for a trundle bed or other alternative with 2 twin mattresses. I have dealt with Leons for years, and have never been this disappointed before. I tried calling today Dec. 23, and I let the phone ring over 25 times and no one picked up! I tried many times! Very Frustrated!
Thank you Heidi Vail

Desired outcome: Refund

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9:16 pm EST
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Leon's Furniture Alexis bed ordered - wrong bed received

Order number 11260bukpww. Some of the worst service and arrogant management i've seen. Ordered alexis bed, arrived 5 days late, no bed to sleep on, wrong bed received (cloud headboard, alexis frame) doctored part name info - see box below. Additional bed not available until february. Unaccommodating sales manager - brandon (arrogant), nothing for inconvenience, 2+ weeks before I get this out of my house. All they do is look for quick sale without much focus on customer service. Even the brick who they own was more friendly and willing to do more. I'll stick to stoney creek furniture where i've had better experience.

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4:41 pm EST

Leon's Furniture Dining complaint

The worst experience I had from leon's. I must say this is the most unreliable company ever. I have ordered a dining set on nov 1st as we were really in need of that set at that time and the sales man promised us that if in that dining set if we order black chairs we can get the set in 2-3 weeks only and even after 5 weeks they were saying the truck is not unloaded yet or they will deliver this week.
Even on Thursday an operator called and said we can get the delivery by this monday, dec 14th, and no one phoned or showed up on Monday and when we phoned them, they said they don't do any deliveries on Monday or Tuesdays and now it will be delivered on Wednesday.
What a Company who can't even follow their own statements, who is befooling customers and in return no offers, no compensation but apology. The worst worst worst decision ever made in my life.

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8:31 am EST

Leon's Furniture Amana dryer

I have a dryer under warranty, tried to set up an appointment on line this was impossible, so I called 11/19/20 to try and set up an appointment. I talked to a rep and she asked me for the serial number which I thought I had she told me it started with a Y so I told her I would have to look for it I said you should have all that info since its under warranty but she said she didn't so I said now I have to call back and stay on hold for another 2 hour the rep told me she would call me back ask how long it would take 15 mins or 1/2 hour I told her call back in 15 mins. I waited all day for the return phone call. no one called so I called this morning at 8 id not have to wait which was a surprise. The rep took my info again which should have already been in a queue then put me on hold to a service rep when she came back she said someone would call me on Dec 1/20 between 8 and 10 to set up the appointment. I was really upset with this and I told her what would happen if I had a fridge or freezer that was not working I would have to wait 2 weeks to get the service. This company is utterly ridiculous

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8:24 pm EDT
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Leon's Furniture Dangerous driver almost killed us

Your delivery driver ran a stop sign almost hitting my son and I and blew through Stop sign and proceeded to go up wrong way on a ONE WAY after almost hitting us when blowing stop sign. Then turned left on a No Left Turn. Complaints to local store go nowhere. My names Shawn Sabbe and my number is [protected] and if I don't hear back and have a good outcome I'll have no choice but to contact authorities and go public. Thank you! Email is [protected]@hotmail.com

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3:30 pm EDT
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Leon's Furniture Misleading sales

On Oct 6, 2020 me and my wife went to Leon's store in Abbotsford, BC to look for a mattress set. We met Linda G sales person at the store. We ask about a display model and price on the floor and ask if the price come with everything included. She said it come with mattress, box and standard legs. we ask if the legs shown on the floor. she said no, this is just a display model but advice us it does come with medal frame legs. Oct 9, they delivery us the mattress without the legs. We called the store and advice us it doesn't come with legs so we ask to speak to Linda, she said everything maybe misunderstanding. We went straight to the store the same day, she wouldn't see us to resolve this, and the store manager wouldn't see us. We ask if we can return or refund. They refuse to refund us or return. so we end up buying a medal frame legs for our set. Now the price is much higher than we thought and still no one help us to resolve this. We already left our review on BBB, google, Yelp and yellow pages. Next we will contact Consumer protection.

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10:37 am EDT
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Leon's Furniture Order fulfillment and customer service

Ordered two couches for five thousand CAD on 11 Jul 2020 from Leon's Ottawa West through sales rep Brian V. Receipt clearly states delivery between early and late September (screen shot included).

Emailed customer service on 09 September and received no response. Called 19 September 2020 to find the delivery has been changed to mid October 2020. When I requested an email with this info, was told they can't commit to mid October delivery in writing, and this info is not guaranteed.

Overall impression: once they have your money, they stop caring about service or commitments. Requesting a refund if not update by mid October.

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6:24 am EDT

Leon's Furniture Dining room set

We bought a dining room set from them less than a year ago. The table arrived badly damaged and started to chip/ flake from day one. It took Leon's almost 4.5 months to replace it. We received the new table and it also started chipping / flaking right away.
Chairs padding also weak already. The sub standard quality of these products should never of made it to the show room floor. Nevertheless they send a technician to our house to see for themselves. All their technician does is show up with a marker and color over the spots on the table. now they are washing their hands of it. They even had the nerve to send me a discount flyer for future purchasing.
We are a long standing customer of Leon's. Till now.

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7:13 pm EDT

Leon's Furniture Service

It was a total disgrace. I went into the store looking pretty rough (single father of a child with severe autism) along with my son. There were many associates not with customers and some helping customers. After walking around the store 3 times I started noticing everyone else that came into the store after me was being helped. They avoided us because of my appearance (not looking wealthy) or because of my son which are both despicable. When I lodged a complaint they had the audacity to tell me that it is a turn based system and that wouldn't have happened and continuing the politician talk trying to discredit my experience. I will never return to that store and am extremely disappointed.

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6:53 pm EDT

Leon's Furniture Kitchen appliances / delayed payments

I ordered $11, 000 of appliances on July 3. Product delivery is delayed until September. Okay, I get it. What is irksome is that the delayed 24 month equal payments commence immediately before you get the product. As well my warranty commences on the date of purchase. I lose 2 months of warranty and will make 2 payments before I see my appliances. I hardly think this is fair.

I have complained to Leons, and their answer is..."That is the way it is". When I order a new ford truck and it is delayed 9 months, which it is, I don't commence payments the day I place the order, and I certainly don't expect to have my warranty start the day of purchase.

Nor was I told this either at time of purchase. Nor was I told my products would be delayed two months.

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11:18 pm EDT

Leon's Furniture Product and service

Hi there my name is Courtney and my husband David Tanti. We bought a sectional last year September. We have had nothing but issues with it. We got one piece replaced and now 3 more have gone to crap. We have emailed leons about back in June and we have not got an email back. When we got the first one replaced the delivery guy just walked into our place didnt knock or wear a mask. My husband also asked him to put it together as he had a Brocken wrist. The guy just left it there and didn't put it together. Now today we went back to leons to get a swap done. We had a credit of 1900 something. So we talked to a sales person we said to him we want to get another sectional at this cost tax in. Last year September we spend 11000 in this store. So we asked him the one couch we fell in love with was about a few hundred more but we said can u match the credit I have. He said let me go talk to a manager. He went away and didn't even go to the counter were she was. So he lied saying he will ask the manager. So the couch we were looking at was 2400 and we asked if you can match our credit and he kept saying no and young the price. We walked in and said we want a 6 price sectional for the same amount as our credit. But he kept using the price when we asked. Than he said I'm sorry I can't help you with anything. Attached is the email I sent to them and they ignored us. I want to stay going to leons but the attitude we have been getting and nothing but issues with the product I just want to go somewhere else. I would like to get this resolved and get a couch that doesn't break down everyday. We also had someone in to examine the product and leons said they will do a straight exchange we they havent please resolve this.

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10:46 pm EDT

Leon's Furniture Purchase of furniture

Purchased furniture for 1099 marked on the floor on the save the tax sale (980.29+117.29 tax) The furniture was delivered 2 or 3 days later. The next day they advertiseD the furniture for 300 off plus they add 100 to the price (they say it was mismarked). Their receipt says "price guarantee 60 days". We phoned and they refuse to refund the money. Leon's Richmond BC

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3:21 pm EDT

Leon's Furniture Appliances take too long to deliver

Ordered appliances June 10th, was told special order(which they seem to tell everyone). Told me 4 to 6 weeks delivery. On week 7 call me to tell me another 6 weeks approximately. I replied then why did you charge me the whole purchase price on day of sale and not a deposit.
No reply was given. They replied did u know you ordered a special order? I replied yes they said that when i purchased that's why 4 to 6 weeks but 12 weeks to 15 weeks is totally ridiculous.
First time buy from Leons and definitely the last and wont go to the Brick because belongs to them too. Guess will return to their main competitor again.

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10:07 am EDT

Leon's Furniture Peyton couch

I purchased Peyton couch not knowing you are not able to lay down to get comfy and relaxed
I called Leon's immediately They said no returns I explained I wanted to exchange for a couch I could lay down on the middle section is higher and hard and does not recline
Also to recline with button on sides of couch ok but I cannot close after it has been reclined
They sent out technician he wrote customer has difficulty and cannot close recliner also Peyton chair is the same
Delivered June 13 2020
I waited 2 weeks for call back
I called yesterday July 14 Leon's said not a technical problem refusing to exchange
I don't understand if u buy a couch it is to lay down on
The Peyton collection is expensive

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Phone number

+1 (416) 243-7880

Website

www.leons.ca

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