Leon's — danielle 2 piece sectional sofa
Hi I have been using Leon's for years but in another city Brampton and Toronto. My parents, family and friends all because of me stating that if there is any issues they always try and resolve it or make it fair so that you don't feel ripped off.
Anyway we are now in St. Catharines. On Nov. 5th I had my Danielle 2 Piece Sectional Sofa delivered. We waiting two weeks and then the spray guy came. My son and I purchased this with one year payment so there was another charge for that as it was his first real big purchase of furniture with Leon's. Total cost 1693.76. We purchased from your store NL43 Niagara On. We asked what if the price drops would we get the discount. The sales person stated yes Leon's honours price drop. We purchased it but did not pay yet as we did the one year do not pay and had to pay the service fee for that as well. Anyway now we receive a flyer in the mail that has a 300.00 different on same product after 3 1/2 months after purchase. So we went to the store and asked for the credit to be placed on our purchase. The manager was not pleasant at all and just said NO we don't do that. When I informed him of what we were told about the price dropping and receiving a credit later, he stated no we have a 60 day policy and your delivery was Nov 5/2016. I stated that we were not told this when we asked. He was very rude and when I informed him that I have had lots of experience in other Leon's stores that have compensated in some way, his reply was I don't care what they do I am following policy. I asked if there was anything he could do as the difference in price was 300.00 plus the taxes that would of been paid on that as well and that we were miss informed at time of purchase. His reply was NO. I asked for his name and stated I was going to contact head office to explain our upset on this purchase he said Tom. Tom the manager. I asked for his last name he said that all I am giving you they know who I am. I believe it to be Tom Dunn the Store Manager. I am asking for your help in this matter. Since we were miss informed on the money back price change this 300.00 should be credited as its only fair and if not some type of compensation should be given here. Its unfair that they were not clear and that we had to be treated in this manner. Leon's is a store I have shopped at for years even having issues I continued because they would always compensate in some shape or form for their errors. Please contact me, the purchase went under Anthony Shaw and thats not my son's legal name it is Franky Shaw so really they made an error on that as well. Thank you
Bina Shaw and Franky Shaw