The complaint has been investigated and
resolved to the customer's satisfactionResolved LensCrafters — lens pricing - transitions
resolved to the customer's satisfaction
Called around for pricing for my 9 year old's glasses. One place that took my insurance was Lenscrafters, where we already were customers for contacts. They quoted about $150 on a phone call and I was specific about what I wanted: 1.75 lenses with anti reflective, UV and Transitions. When I went in I was told that the quote was an error. Was I sure what I was quoted? I had my notes. They had a sale: buy frames, get lenses free. Of course, the lenses that were free didn't have anti-glare/anti reflective, and that would be an extra $45. We ran through both scenarios: using insurance (EyeMed) or using the special. All was pretty much OK, if a little high, until we got to the transitions option. These guys wanted $345 for Transitions!!! That is absolutely ridiculous. I had gotten my son a pair of glasses 2 years ago and I paid an $86 upcharge for Transitions. Bottom line was I'd have to pay $290 after the "special", which wasn't, and $256 with insurance. I then ran across a special in fine print where it stated they offer 50% off a total eyeglass package for kids glasses every day. I asked about it, she calculated it and said it would make it $274. The real price without discounts/specials or insurance would have been $522 according to them. Now, I have very, very bad eyesight, about 10.5 - 12.5 depending on how bright the optometrist is. Mine are very expensive, but never quite that high. I just wanted basic glasses w/Transitions. $345 for Transitions.
I looked around and found an article saying that Walmart's upcharge for Transitions is around $65, which makes more sense.
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