Lennar’s earns a 1.6-star rating from 1 reviews and 204 complaints, showing that the majority of homebuyers are dissatisfied with their new homes.
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Garbage Homes
We purchased this brand new home 2 years ago (2010) and paid cash for it. Then we started finding all that was wrong with it. All of the electrical was bad, along with all of the smoke & co2 alarms. Just changing out a light bulb in the ceiling and the whole fixture fell apart. Fifteen (15) doors had to be re-hung & or installed. We went thru 7 customer care rep's, so you didn't know anyone. Guess this is Lennar's way of doing business with even their employees. During the winter (40 deg) the water coming out of the cold side was colder than what you get from the refrigerator. During the summer, the cold water was as hot as the hot water side. The two (2) hot water heaters in the attic was a joke, along with the city inspector giving it the o.k. Lennar works real good with the inspection team, if you know what I mean. I had both ripped out and a tankless installed. I have replaced all the "Susie Homemaker Appliances" with real working ones.
Anyway, DO NOT BUY LENNAR HOMES IN ANY STATE! THEY ARE ALL GARBAGE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor Construction, Defects, Defects, and more Defects
I was a Lennar employee until I was let go after buying what we call “My Lennar Lemon”. In March 2006 we closed escrow on our new Lennar Home. 5 years of litigation later we are left with $100k in documented construction defects. Lennar’s realtor, Jody Evans did nothing to help. She was just gone, leaving us hanging. Customer Care didn’t help us much either. Often the repairs that they made were even worse than the original defect…
We brought these issues and defects all the way up the Lennar management ladder. From Dale Billy (President) to Stewart Miller (CEO) and all that Lennar gave us was a whole lot of unresolved defects, lip service, huge legal costs, and “Zero” positive results.
But please, don’t take my word for it…
Anyone is welcome to come by our home and see how Lennar has treated us. Before you buy, please come by and see exactly why.
You will not believe your eyes…
Bill Kearney
Mare Island, CA 94592
[protected]@gmail.com
JUST AN UPDATE TO MY COMPLAINT... PLEASE STOP BY MY HOUSE AND SEE THE LEMON THAT LENNAR DELIVERED TO US.
Bill Kearney
Mare Island, CA 94592
MyLennarLemon@gmail.com
MyLennarLemon.blogspot.com
MyLennarLemon.org
I purchased a home from Lennar almost 6 years ago and we still have a boarded up front door. We are stuck with $100k in construction defects. To make my story even worse is the fact that I worked for Lennar. Contact me with your story and I will post it on my website that I am currently putting together. Be careful with "their help". We spent 5 years in litigation and all that happened was more expert costs, and lawyer costs, to the point that we received nothing for our construction defects.
I want to hear your stories. We all need to hear your stories in hope to make it right.
Contact me at: MyLennarLemon@gmail.com
MyLennarLemon.com (under construction)
“Never doubt that a small group of thoughtful committed citizens can change the world. Indeed it is the only thing that ever has."
- Margaret Mead
As of 2013, Lennar Homes (www.lennar.com) is secretly repairing failing roofing and/or landscaping mistakes which create flooding/pooling of water which they left behind in the aftermath of completing new development at POTOMAC MARK PLACE and ROANOKE SPRINGS DRIVE in Ruskin Florida 33570.
The only way to have them repair the roofing tiles and/or correct landscaping to properly flow/channel rain water AWAY from one's home is to have a LAWYER send them a letter requesting it.
Homeowner's in this neighborhood were required to sign a NON-DISCLOSURE AGREEMENT with Lennar Homes, in return to having the rework completed at no charge, despite the fact that Lennar Homes screwed up in the first place.
What's truly sad is that the window of opportunity (warranty) on the majority of these homes is nearing expiration. Homeowners have a right to know and have the shoddy work by Lennar Homes repaired asap.
POOR QUALITY/VALUE
I know people who bought homes in a gated community LENNAR developed. Lennar was approved by the city to build 80 homes, but wanted to squeeze 20 more. And sure enough, the city council voted in favor of Lennar - I wonder how? As a result, the parking is atorcious! In the begining, the residents were jockeying for open spaces to park. The HOA put a stop to that by marking it 'Guest Only'. Now they have to park outside the gated community. In PHASE 1 during construction, LENNAR were charging $135 as an option to install a re-enforced ceiling light. And if you wanted a light switch to turn on the ceiling light, that too was an option. LENNAR was nickel and diming the Phase 1 owners. The bathroom with 2 sinks only had 1 medicine cabinet. They used pex for plumbing instead of copper. One house I know of had a toilet plumbed from the hot water line. The wood they used to build the homes were the highest quality! In fact, Lennar used the minimum requirements approved by code! The doors are not plumb/square. The brand new windows are HARD to open. They left a 4x12 sheath in the attic! And the light in the attic was on long after I closed escrow.I didn't move in for over a year! How many people actually check their attics? I can go on and on..just ask the residents.
The complaint has been investigated and resolved to the customer’s satisfaction.
I understand what you are going through. I purchased a home from Lennar almost 6 years ago and we still have a boarded up front door. We are stuck with $100k in construction defects. To make my story even worse is the fact that I worked for Lennar. Contact me with your story and I will post it on my website that I am currently putting together. Be careful with "their help". We spent 5 years in litigation and all that happened was more expert costs, and lawyer costs, to the point that we received nothing for our construction defects.
I want to hear your stories. We all need to hear your stories in hope to make it right.
Contact me at: MyLennarLemon@gmail.com
MyLennarLemon.com (under construction)
“Never doubt that a small group of thoughtful committed citizens can change the world. Indeed it is the only thing that ever has."
- Margaret Mead
poor quaility
DO NOT BUY A HOME FROM LENNAR!
They have poor quaility work and poor warrenties to back them up. i had pipes that cracked, or have busted. i have yard is so screwed up from all the "extras" in it like pieces of siding, rocks beyond rocks. u cant even plant anything without spending $ on top soil. Then they screw u by saying well nothing is covered under warrenty. its there way of saying we arent paying for our poor quaility home they "threw up" in less then 4 weeks. TRUST ME they will give you more headaches then what it is worth. there homes arent worth anything at all!uy from ryan's homes i heard they r ten times better then lennar anyday!
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality! We have been in our home since Sept 2021. So far, we have cracked walls, a million nail pops, and a yard that can't even grow grass with a very dangerous back slope into a wild creek. We are constantly digging up huge rocks and trash right under our sod. The grass won't grow because of all the debris. The lawn is uneven and causes you to trip due to uneveness. At the end of our grass we have a severely sloping hill that is ungraded with shoulder height weeds and brush - bringing in mice and snakes. Lennar told us not to clear the brush because the hill will erode and cause us to lose our back yard, but the HOA requires the land to be trimmed and maintained! Lennar will warranty none of our issues! They should be putting a retaining wall behind this whole street and clearing the brush properly to eliminate environmental hazards.
I understand what you are going through. I purchased a home from Lennar almost 6 years ago and we still have a boarded up front door. We are stuck with $100k in construction defects. To make my story even worse is the fact that I worked for Lennar. Contact me with your story and I will post it on my website that I am currently putting together. Be careful with "their help". We spent 5 years in litigation and all that happened was more expert costs, and lawyer costs, to the point that we received nothing for our construction defects.
I want to hear your stories. We all need to hear your stories in hope to make it right.
Contact me at: MyLennarLemon@gmail.com
MyLennarLemon.com (under construction)
“Never doubt that a small group of thoughtful committed citizens can change the world. Indeed it is the only thing that ever has."
- Margaret Mead
Trash Build-Up & Trespassing
We have had trash thrown in our yard almost everyday since the construction workers started building the houses on our street. Not only us, but the rest of the people who live on the same street are experiencing the same problems. I understand there's wind that may blow trash around, but if it's going to get this bad, get a dumpster with a LID so it keeps everything inside! How hard is it? And this trash is not only construction trash. We've found tortilla bags, chip bags, napkins, foil, grocery bags, empty ice bags, etc. ALL in our front yard AND fenced backyard! We've even found huge ROCKS in our backyard and they can be a hazard to our dogs! We've called and complained 3 times already and per the "supervisor", they would send someone out everyday to pick up the leftover trash. Has it been done? Not once! I've seen no change! Their customer service is terrible and I will advise anyone who is trying to buy a home, NOT TO BUY A LENNAR HOME! I've also seen how cheap of items they use to build their homes. I'm not a home expert, but you can tell when things are cheap. My neighbor makes a living repairing homes, apartments, etc. and he knows a lot of good quality items to use, and he says Lennar is ripping people off. Now, not only did I have the problem with their trash, but I've actually seen with my own 2 eyes, the construction builders trespassing onto residential homes on the same street, and getting water from the side of their house! How ridiculous is that! First of all, if you're thirsty, you come prepared. If you run out of water, the water is working on the house you just built, so get water from there, NOT from other people's homes! We have not seen them get water from our house, BUT we did a test and put a hose adapter where water can come out 2 ways. We made sure the switches were to where water could not pass if you turned the water spout on. We checked when we came home from work, and noticed one of the switches was turned. And these switches are not easy to turn. We also noticed some of our driveway was wet. And it hadn't rained here in Texas for a good 2 months! And there was sure no rain in the forecast! We called and complained and they only apologized, but did not seem like they were going to do anything about it. I am furious about these situations and if we have to make another phone call, I am taking this to the corporate office. Lennar has very poor, unsatisfying customer service, and their homes are poor quality homes. STAY AWAY FROM THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad Business & Horrible Experience As A Homeowner
Homeowners Counseling has brought me to the point of crying. Mark Mairone refuses to give me a money back and will not return any of my calls. Not only am I about to loose my house because this company did NOTHING but now this Mark Mairone will not give me back any of my money that I paid to him for a Mortgage Modification. He told me he worked for Bank of America and worked with many other lenders. They took my payments for the Modification without ever helping me keep my home. His company promised me that I wouldn't loose my house and my house would be saved. He has yelled, scream and also hung up on me over this. Its been a complete nightmare for me. I asked for the sales guy that made me all the promises and took my money and he isnt even there anymore. How does this company sleep at night knowing that they are doing this to people. I have tried to call this Lennard Mucci lawyer guy but he hasn't returned my calls. If you ever do business with anyone do not use this Legal Services Homeowners Counseling office in Feasterville Pa. I want my money & will stop at nothing to get what is mine.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dragonplay is a fraud... they make u win a lot then lose all.
I had 2.4 billion chips and in just one day lost all my chips. Not playing only at high rollers tables. Even at small tables to see if this game is a SCAM. And yes it is.
How can someone lose every hand?
When i only had 500millions left I called every single hand and couldnt win one fkn hand until i had no more chips.
This kind of things should not happen. Because there are people that buys chips and Dragonplay is stealing from them.
The same thing happened to a friend who was at my buddy list that had more than 3billion chips and in just one day like me... Lost every fkn chips.
I was referred to Mark Mairone in a time of need. I am an unemployed, single mom with twins that have special needs/disabilities. Mr. Mairone told me he could get me a loan modification with my bank, Wells Fargo. When I first met with him in Nov 2011, I was currently in my 2nd special forbearance plan with Wells Fargo. He said he would charge me $2500 to get me a loan mod. I gave him a 1st installment in early December 2011 of $1000. I continued to make payments up to $2100 thru March 2012. Then I received a letter via US mail from Wells Fargo Attorneys that my property was to go up for foreclosure sale in 30 Days. Naturally, I flipped out! Calling HO Counseling frantically, only to be told not to wory about it, everything was fine and they were waiting for the loan specialists to get back to them. I had finally gotten thru to my Loan Specialist myself only to find out that Mr. Mairone had placed a Cease & Desist order on my account with Wells Fargo so they were not allowed to contact me! I knew nothing about this..On the Tues after Memorial Day Weekend, the sherriff from Bucks County came to my door @ 7:30 Am waking my family & serving me with foreclosure paperwork. To make a very long horrific story short, I ran around for 4 days collecting documentation that the bank needed to suspend the foreclosure and to place me in yet another forbaerance agreement until I hopefully become gainfully employed so that I can get a permananet Loan mod. I did venture into another plan with Wells Fargo..I have never been in foreclosure & was very upset! I asked for a refund from Mark Mairone 5 weeks ago. He agreed to give me my cash back less time & hours spent on my file and that he would pay me back in installments justl ike I paid him. I said ok..only to hear from him yesterday morning on 6/26/2012 that he was not going to give me a refund! This dude is a fraud and a total joke..I agree with both the other ripoff file reports pertaining to how this person conducts business. I did NOT need to spend $2100 to get another forbearance plan that I had already achieved twice before on my own! I was promised a Loan Modification and that was what I thought I was paying for!
FIRST OF ALL MR MUCCI QUIT ON MARK ABOUT THREE MONTHS AGO ROBERT YOUNG IS THE LAWYER THERE SECOND THERE IS ONLY ONE PERSON LEGALLY ALLOWED TO SELL A LOAN MODIFICATION IN THE OFFICE THE LAWYER IS NOT BARRED IN MD, VA, OH, AND JUST RECENTLY GOT BARRED IN NEWJERSEY.THIRD OF ALL THERE IS A GENTLEMAN THAT WILL TAKE ALL YOUR INFO AND THENASK YOU FOR A CREDIT CARD FOR PAYMENT BEFORE THEY EVEN DO ANYTHING FOR YOU THEY ARE A SCAM AND THEY HAVE THEIR OWN FRIENDS RIGHT TESTIMONIALS DONT BELIEVE THE HIPE! MARK MARONE WILL BE IN JAIL IN LESS THEN A YEAR !
I'm a homeowner from Philadelphia.I was so upset when i read about Mark on 05/05/11.because i did the modification with him and i'm so happy rigth now.I didn't sleep for 2 years and nobody could't do it.He saved my house and mt family in 2 weeks.I't was amaizing.My mom's modification still in process and will end very soon and i'm 100% sure that i will have positive results.He does impossible cases.he does his job properly and he is very responsible person.When i called him he was so polite and when he was busy he called me back so fast.I recommended him to me friends and recommend only him to everybody so don't listen bad comments-it's NOT true.
I was referred to homeowners counseling by a friend. It seems that some people have a positive experience while others have a very negative experience with the services. We too had a terrible time with Mark Maroine. His issues are beyond lack of customer service skills. He yells, insults and never addresses the issues involving the process of applying for a loan modification. We decided not continue with this company after we found out that they have high staff turn around and lack of timely follow up with the bank. They took our money and waited for more than two months to collect all the paper work to make the application. In the end they did not even have it together and blamed it on someone they "fired." I never met Mr. Mucci but in my personal opinion his post here seems to imply a threat to anyone who wants to share their experience with this agency. I would not recommend this agency to others... just the fact that there are such different opinions says a lot about it.
Wow, After reading what was send about mark mairone and homeowners counseling it made me mad. First let me tell you that whenever i needed to call mark i got a hold of him from 9 am to 9 pm... He even gave me his personal cell phone number. the mark mairone that i know was not described in that post at all. he saved my house from foreclosure and got me a 1% interest rate. i even referred him to a few people and will do it again in the future.
- Elizabeth G.
I'm sure everyone is susceptible to having a complaint about them, but my dealing with Mr. Mairone couldn't have been any better. I actually was scammed prior to talking with Mr. Mairone's office but I needed help so I drove in to meet with him and one of his employees- Rhanda - both great people. I would recommend them to anyone who needs help. I can't imagine this is a legit complaint - they were professional and were able to help me so much.
I can fully attest to the highest quality of ethics and competance with Homeowners Counseling & Leonard Mucci.If you have any doubts about their negotiating skills and customer relations feel free to ask for their list of most recent modifications .They will confirm the A+ rating and show their commitment to customer satisfaction.Some people just like to complain and I feel sorry for them.They must have a sad sad life.It's more about them then the company.It will all come out in the wash.
lawers are known liars. if you stanuchly refute his allegations then give him back his money, instead of trying to convice us that u are honorable, btw Baltimore homeowner cough (lawyer) you arent fooling any1.
Anonymous Homeowner who posted comments on 5/5/11 is lying through her teeth. Mr. Mairone has shown numerous homeowners the road to recovery with an overwhelming amount of goodwill and integrity. He refinanced my home in 2007 and I couldn't believe the extra time he put in to my refinancing by researching and counteracting all the lender's excuses. I suppose he put about 70 hours or more into refinancing my home, and he asked for almost nothing in return. I then realized this is no ordinary person. He has a long list of satisfied customers and the list is growing everyday. Ask him and call the satisfied customers and find out for yourself.
Baltimore Homeowner
Liars
Recently we brought complaints about business practices and construction defects to Lennar. At a court-appointed mediation session, after spending the day in negotiations, Lennar offered a settlement that we accepted. However Lennar rescinded and retracted the offer, reneging on that agreement, forcing the decision to go back into the court system. This is just one example of Lennar's untrustworthiness and lack of integrity.
However, the most dramatic example of their trends of abusing consumer trust occurred when we were first purchasing the home. The land behind our home was undeveloped. We asked the sales representatives what was going to be developed there and the answer was that it was zoned for residential or light retail. This understanding was a strong point in our decision to purchase the home. Soon after we moved into the home, though, a gas drilling company erected a derrick close behind our house. If we had known there would be drilling rigs so close, we would never have agreed to purchase the home. Our follow-up investigations showed that Lennar, beyond simply being aware of the drilling, were the owners of the land being drilled---they were the ones profiting from the drilling they hid from us. As a defense against consumers, Lennar dropped two small paragraphs into the reams of paper they made us sign at closing. One "clarified" that gas drilling was taking place in Tarrant County, and that our subdivision was in the affected "area" of the county. The other paragraph asserted that Lennar company would not be held responsible for anything their sales people had said. Lennar's unwillingness to even stand with integrity alongside their own employees should have been a warning signal.
Going even farther back in our interactions with the company, the first deceptive practices that Lennar inflicted on our family occurred even before the home was completed. They built a structure with dozens of flaws and problems. For example, the shingles on the roof were immediately out-of-warranty b/c they were secured incorrectly. Lennar then slapped a coat of paint on the building and charged us full prices for it. After we first walked through the home---the first home we've ever purchased---Lennar offered a mild discount if we would close on the home immediately, effectively closing the window for us to locate, hire, and get results from an inspector. Such cut-throat practices are the norm for Lennar.
From start to finish, the Lennar company has shown an untrustworthy and callous attitude. The claims in their advertising about "caring" or "quality" are nauseating lies. Hopefully other consumers will not fall victim to their deceptions. If you hear of someone thinking about doing business with Lennar, please warn them.
leaking shower
We bought a new Lennar home back in Sept 2004, the house looked nice when we arrived in the USA after a 9hr flight from the UK but within a few months of owning the house things started to go badly wrong..both upstairs showers had very bad water leaks which ruined the ceilings downstairs and within a few months we discovered other homeowners in the same street had the same problem. We now have 4 neighbors who have the same problems. Lennar will take your money but will not fix the problems and will not stand behind its so called" good name"...we are very disappointed and will stay away from the Lennar products and advice other friends not to purchase. Photos are available when Lennar show interest!
The complaint has been investigated and resolved to the customer’s satisfaction.
Phil, Can you please let us know your last name and location and we would be happy to follow up with you. It appears you are in Davenport, FL - but I just want to confirm. If you could send me an email at kay.howard@lennar.com that would be greatly appreciated.
Kay Howard
Director of Communications
Lennar Corporation
Stay away
Buyer Be Aware: Valley Brook Subdivision Fort Worth Texas. Lennar and KB Homes are building in same subdivision driving our home prices down. KB Homes are not the quality of Lennar. They are prefab Homes because they deliver the walls and trusses(2 X 4) constructed. Behind the bathroom/shower/tub tiles they use green drywall board should use concrete board like most quality builders. This is my second Lennar Home I have purchased. First was in the Houston area. We moved here expecting the same quality and customer care which we receive but they shouild be building with the same quality builders.
Chinese Drywall killed my dogs
In March of 2008, my sister and I moved into a 4 bedroom townhome that she purchased. It was just us and our 2 dogs and one cat. By the summer of 2009 we decided to have our home tested for Chinese drywall, just to be sure. It took for over 4weeks before we even got a letter, but letter stated that we were negative and had nothing to worry about. I had a few nose bleeds and wondered, but then again I had an official letter stating we were negative...right?! So fastforward a year later...my dog Toby was taken to the vet and he had sarcoma. He had to be put down because it was so bad. Then only 24 days later, my sisters dog was acting strange so we took he to the vet after multiple visits and she too had sarcoma. It was so bad we had to put her down. Now these 2 dogs were perfectly fine when we moved in and they had regular trips to the vet. They were 2 different ages, 2 different breeds and they dies 24 days apart from each other and they both had the same cancer...coincidence? I don't think so. We had our home tested again and sure enough we had Chinese drywall. This is what killed our dogs. If they had done the proper testing the first time around, things would probably be a lot different. It was their neglegance and their mistake that we were in danger for a whole other year. Lennar is willing to fix our house, but our hearts will always be broken. How can we ever trust them again? No one from Lennar has said sorry or had any kind of compassion. All they care about is their paycheck! Mike Southward, especially has been the biggest jerk! Please I urge you to not buy from Lennar. My story isn't the only horror story...
The complaint has been investigated and resolved to the customer’s satisfaction.
Has complete disregard for well being of neighbors
While in the process of removing the landscape and sidewalk in the front yard, Lennar crew tore up part of my front yard and damaged my Christmas decorations. After arriving home late the day in which I assumed the damage occured since I hadn't noticed the hole before, I inadvertantly stepped into the hole and twisted my ankle pretty badly. I contacted Lennar after 10 days because my anle was not feeling any better, Mr James Perry, the Corporate Customer Care Manager in General Counsels's office, told me I was an incompetant fool for not seeing the hole and I needed to handle the issue myself. When I also advised him of the damage to my Christmas decorations in which I had firm evidence that the construction crew caused the damage, he stated that I should call 911 immdeiatley.
WE ALL NEED TO HEAR ABOUT YOUR LENNAR STORY.
I have created a website to help spread the word regarding Lennar Homeowners experiences.
Please send me your story:
MyLennarLemon@gmail.com
MyLennarLemon.org
"Good people do not need laws to tell them to act responsibly, while bad people will find a way around the laws" - Plato 427-347 BD
I understand what you are going through. I purchased a home from Lennar almost 6 years ago and we still have a boarded up front door. We are stuck with $100k in construction defects. To make my story even worse is the fact that I worked for Lennar. Contact me with your story and I will post it on my website that I am currently putting together. Be careful with "their help". We spent 5 years in litigation and all that happened was more expert costs, and lawyer costs, to the point that we received nothing for our construction defects.
I want to hear your stories. We all need to hear your stories in hope to make it right.
Contact me at: MyLennarLemon@gmail.com
MyLennarLemon.com (under construction)
“Never doubt that a small group of thoughtful committed citizens can change the world. Indeed it is the only thing that ever has."
- Margaret Mead
This has been the most terribly finished house of the five we have owned across the country. If you want to live in a Nazi like environment, join the Lennar HOA. You get violation notices for parking your registered car on the street, if your grass is over four inches tall (a joke since everything they plant dies in a month), if you have a sports sign near your house. Take my word for it, these Nazi a###les will make your life miserable. The next sign on my house will be For Sale, although that is also a finable offense.
Save your money, buy from a reputable builder!
Lennar Customer Service is a joke
While in the process of removing the landscape and sidewalk in the front yard, Lennar crew tore up part of my front yard and damaged my Christmas decorations. After arriving home late the day in which I assumed the damage occured since I hadn't noticed the hole before, I inadvertantly stepped into the hole and twisted my ankle pretty badly. I contacted Lennar after 10 days because my anle was not feeling any better, Mr James Perry, the Corporate Customer Care Manager in General Counsels's office, told me I was an incompetant fool for not seeing the hole and I needed to handle the issue myself. When I also advised him of the damage to my Christmas decorations in which I had firm evidence that the construction crew caused the damage, he stated that I should call 911 immdeiatley. Really? Call 911? Why on earth would someone call 911 over some vandalism? Really makes me wonder what goes on over there.
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe they are a bunch of Communists that don't celebrate Christmas.
I can not believe that Lennar would damage your Christmas decorations and not do anything about it. Sounds like they are a bunch of Communists.
Horrible customer service
I do not own a Lennar home, but I have lived next to a model home for over one year. I have had major drainage problems with their property draining into mine. It wouldn't be as bad if they wouldn't operate their sprinklers three - four times per day. They run the sprinklers so hard and frequently, there will be 3-4 inches of running water in the street and between the houses. The standing surface water that is caused by this then causes problems of mosquitos and frogs among many other pests. I've made numerous contact attempts with absolutely zero assistance. During a conversation with one of their executive service representatives by the name of James Perry, that had called me back regarding a certified letter that I had sent, stated that my case is not actionable and that I should go ahead and pursue further action. The BBB scored Lennar a big fat "F" in their ability to handle customer complaints. No wonder. They make zero effort to fix anything. I may just camp out side their model home discouraging their potential customers.
I've read all over the web and found hundreds of complaints just like this one. Actually, most of them are worse. Lennar is a joke of a company. I too noticed that Lennar had a rating of "F" by the BBB a few weeks ago, they must have been working on cleaning up their act because all of a sudden it's a "B." Go figure.
Scam
I purchased a Lennar home three years ago and have "no" heat in the back bedroom over the garage. I have had the Lennar Rep. and Falcon Heating Rep. come in to determine the problem. Lennar says that the Chase has a flaw in the venting system for that room.
The two representatives told me that they were aware of this and would correct the problem. They told me that Falcon Heating would be contacting me in the next two weeks to schedule a time. Well, Falcon never called. So I called Falcon in July to arrange a time for them to come out. Falcon's rep., told me that they were not scheduling my problem until October when the heat could be turned on and checked. No call from Falcon. I called them again and was given the 19th as the date.
Today, Falcon's Rep. called me to say that he had a team in my subdivision right then and wanted to come over. The team comes in and says there was "nothing" wrong and leaves. I call Falcon's rep and tell him that his rep had said that there was a flaw and they were going to correct it. He told me that my house was fine and they were not going to do anything. So, I have a room that gets "no" heat in the winter and Lennar doesn't care or stand up to their word. I cannot reach anyone at Lennar! Beware of a Lennar Home!
Major issues
I live in a Ryland condominium building. It was built in 2005 and has had major water issues since it was built. Several sprinkler pipes have burst causing major damage to several units. Many residents have had to move out multiple times for extensive repiar work just to have the same thing happen again.
In addition to the sprinkler piping, the roof has had many problems with leaking. It has always leaked leading to the development of major mold problems on the upper floors.
The entire building has been ridden with water issues since it was built. Ryland Homes has yet to fix these problems adequately and it has been 5 years.
Home built in 2013 by Ryland. within 2 yrs had pipe burst between sub floor and garage causing damage to electronical sockets. Now its 2021 had to do another claim, go into the garage and then its raining (literally, water is pouring from ceiling into my garage. appears to be another pipe burst. My master bathroom is directly over my garage. water is pouring out of my garage ceiling sockets, garage door motor is ruined.
what is with the poor pipes with the bathrooms or sub floors. This is absolutely horrible.
what type of recourse do you have as a homeowner?
My house was built in 1999 in Dayton, OH. I purchased it in 2004 - my first home purchase
Driveway slabs cracked and sinking
Basement floor cracked
Basement wall cracked - caused flooding in finished part of basement
Window pane seals were bad - looked foggy outside all the time
Roof leaked
Ceiling area above bay Window leaked causing extensive damage
Front door is off 1/2-inch from one side compared to the other
Windows leaked letting water get into the wall - led to carpenter ants and mold
Particle board was used outdoors which is now crumbling
Ryland is pathetic. My home was built in 2000 and everything is a mess. After the excitement of having a new home wears off, you start to see all of the imperfections. Ryland, you should be ashamed of the way you do business.
Had many problems with a new home built by Ryland. The day you close is the last day you hear from them.Water leaks and mold problems seem to be their middle name, but what is really sad and non professional is the way the treat you after you close. I feel sorry for future customers.
Major issues with my Ryland Built home [protected] Call me if you have any ideas for legal recourse.
i have a different model but same leaking issues through a fixed door even had ryland contractor tell me its a faulty design yet ryland will not warranty ins says builder defect and will not cover it not to mention the fact that i have a tub that was damaged before purchase but conveniently hidden with a temporary style repair that was like a thin coat of white fingernail polish this was also done to a shower base and my neighbor has had tile issues 3 times and a leaking wall with severe mold issues
After hearing what others have to say, I guess we should be happy that we cancelled our deal with Ryland before actually building with them. Now we're just waiting...and waiting for the return of our Earnest money. Our build out was contingent upon the sale of another home; since it hasn't sold yet we decided not to build with Ryland at this time. However, after reading the comments above, we will choose another builder!
Well...where should I start...Ryland Sucks...my doors were not hung correctly...not a single shim and the doors aren't square...the roof...stapled by laborers who didn't know crap about roofing...light weight felt and staples...adjuster pointed out that the staple job was not done properly...I can't imagine that cause it took them a whole two hours to do it...whew! I was such an idiot for buying from Ryland...there homes are crap...Phase 1 Windmill Farms in Forney, Texas
We live in a Ryland home. The Windsor, we also have several friends that own the same model their is leaking at the back door, the entry way at the back door and into the back bathroom. This seems to be a common issue. Ryland will not cover it and makes you feel like you are the only person who has this problem. When in fact several other homes in the same model have it.It doesnt seem fair that we have to pay the repairs when Ryland knows of the issue. Why cant there be a law that home owners have to fix homes when a problem comes us like auto makers.
Misrepresented Energy Star and Comfort Wise
When any company represents by documents and statements that the home you are purchasing is "Energy Star" Certified and "Comfort Wise, " you believe it to be a fact. Lennar also stated Everything's Included. It's not and it's not! We have spent five miserable summers in our Las Vegas home with no response from Lennar, other than another appointment to conduct another air-flow test. Lennar is aware that our plan, the "3677" has
HVAC issues, as per a letter from them in 2006 but Lennar continues to build this "Sapphire" plan causing heartache and nightmares for purchasers.
No response
We closed on our Lennar "Comfort Wise" and "Energy Star Certified" home in May of 2006. Lennar should not use these terms when offering their product for sale. There are approximately 120 homes in Las Vegas with my same floor plan. There are complaints in every state where Lennar builds regarding their shoddy workmanship...from the foundation to the roof. Buyers Beware. We used our retirement savings for this final home and now we can't sell it, refinance it or modify the mortgage because of the construction defects. No one at Lennar responds. They think I'll go away.
Hi, I know you dont know me but you're in possibly the same place I live and I'd love to talk with you and discuss the situation here. Cristina Cuellar is my "customer service" person too. Please send me an email carolynjpender@gmail.com I really need someone else to talk to about this because I have no family here or anyone to talk to, I moved from Chicago. PLEASE email me
My husband and I just closed a month ago on our home in N. Las Vegas. Our walk-through was less than exciting finding paint splatter on the shower walls in all 3 bathrooms, the cut lines looked as though a child had done them (all crooked and wavy in every room), lock plates crooked on multiple doors, door sweep missing from back door, blinds crooked, paint and/or tape on almost every hinge in the house, cracks in the granite counter top, granite slab for island sitting on spacers because it wasn't level, yet no one thought to put a trim around it so that you couldn't see the spacers, carpet not tacked well so that is was coming up in areas, parts of some walls that hadn't been painted, etc. We were contacted by a customer care rep, Cristina Cuellar about coming to see the issues were having. she met with my husband and he said she belittled everything and when he asked about getting someone to come install the door sweep, she told him to "just put a towel in the gap until we get to it." She would schedule things and not inform us of changes, we submitted a list of the things we'd found wrong (mind you, a Lennar rep made a list as we did our walk-through) and yet anytime we asked about something, she'd act as though she was hearing about it for the first time. When my husband tried to point something out to her, she told him to "check his attitude." When I met with her, she tried to correct me on something that was on the list I, myself had written for her. We have had other people from Lennar tell us that she is saying one thing to us and something totally different to her bosses.
The construction crews walk all up, in and through our yard instead of using the sidewalk. I mean they are right up on our house so much so that our security camera had a close up of their faces. They would park often partially blocking our driveway and the trash was horrendous!
Everytime I go look around the house at things, I find something new. Its maddening.
Fraud
Just seeking thoughts...During the Housing Boom in order for Ryland to increase the base price of their housing, they worked with outside brokers/realtors and appraisers to over inflate the true value of the home. They would use faux (straw buyers) who appear to be legitimate buyers and then allowed these initial buyers to list the properties 7 to 8 weeks out from construction completion to unsuspecting families and resell the same home at over inflated values from $52K to $150K in back to back closings. This under the table cash was most families cash down payment which was taken from the conspirators in these instances as payoffs while allowing Ryland Homes the justification to increase base pricing of of the homes and homesites still available. This practice was widespread. In essence, the day you walked away from your closing, you were underwater. These actions by industry professionals is what highly contributed to the turmoil in the housing market crash we are experiencing today. Everyone bought into integrity and trust but instead got raped. This business practice has placed families with a double hit to the housing crash. If you were $100K under last year - families who purchased under this tactic were at least twice that under water at the time time period. The sad thing is no one realizes that this was happening or that this did in fact occur. Are you someone who is affected by this practice?
Yes we agree and see what Ryland homes did and are doing with pricing games. Lie, Cheat and steal to make a lousy buck so low so sad but glad for the internet keep people informed on the truth about Ryland home cons. If they would be honest they could make great money why not win win?
Quality and other issues
My wife and I bought a home we believed was a Village Builders House. This company, once owned by Exxon and now by Lennar, had a good reputation for quality. When we started looking for a house any resemblance that Lennar owened VB had to the Exxon owned company was in name only.
During the framing stage of our house I had to bring my own wood to the jobsite and repair and redo what the illegal aliens--the only kind of people that seemed to be working on it--had done. I put in a lot of wood; two by eights for the most part. The illegals made a lot of mistakes and mistakes by ommission were common. The Great Room did not have a stiff back or any blocking. In fact, blocking was absent throughout the house. The roof bracing on the main beam in the Great Room was a joke and I fixed it.
Later, the trim job, particularly the base work, was one of the worst I had ever seen. The carpet was not the carpet we picked out at the so-called 'Design Studio.' I believe they did a switchero on us here. There were all kinds of shoddy installations and the like, enough to give me a lot of work. I had to do it myself because Lennar never lived up to any of its promises to fix things after we moved in.
Overall the house is loaded with flaws and I would never recommend Lennar to anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
I understand what you are going through. I purchased a home from Lennar almost 6 years ago and we still have a boarded up front door. We are stuck with $100k in construction defects. To make my story even worse is the fact that I worked for Lennar. Contact me with your story and I will post it on my website that I am currently putting together. Be careful with "their help". We spent 5 years in litigation and all that happened was more expert costs, and lawyer costs, to the point that we received nothing for our construction defects.
I want to hear your stories. We all need to hear your stories in hope to make it right.
Contact me at: MyLennarLemon@gmail.com
MyLennarLemon.com (under construction)
“Never doubt that a small group of thoughtful committed citizens can change the world. Indeed it is the only thing that ever has."
- Margaret Mead
Cheap construction
Lennar hires the worst contractors and doesn't stand behind their sales pitch or offer any kind of a decent warranty. We bought a brand new Lennar home and the air conditioner and dishwasher have already gone out. The plumbing's sub-par, there are cracks in the ceiling and the paint on the cabinets chips off easily.
Hello All, I had signed a contract about 4 months ago with Lennar in Fate, TX. The Phase 2 Springwood addition. During the recent construction phase, I have stop by often to check on it. What I have found out about Lennar is that they are greedy people and they do cheap labor with cheap quality. They do not honor their included features and false advertise many things just for a sale. They increase the home prices to trick people into buy and taking advantage to the hot market because of the fear from rate hikes. During drywall phase, I have seen may crappy cutting and missing/broken pieces everywhere. The solution that came to fixing this is to take over the broken pieces and put lots of caulking and paint over it. What bother me the most is that the sales representatives/construction managers a liars and don't keep promises. Beware of buying into this area. Also, the advertised property tax there is little higher than they advertise.
As of 2013, Lennar Homes (www.lennar.com) is secretly repairing failing roofing and/or landscaping mistakes which create flooding/pooling of water which they left behind in the aftermath of completing new development at POTOMAC MARK PLACE and ROANOKE SPRINGS DRIVE in Ruskin Florida 33570.
The only way to have them repair the roofing tiles and/or correct landscaping to properly flow/channel rain water AWAY from one's home is to have a LAWYER send them a letter requesting it.
Homeowner's in this neighborhood were required to sign a NON-DISCLOSURE AGREEMENT with Lennar Homes, in return to having the rework completed at no charge, despite the fact that Lennar Homes screwed up in the first place.
What's truly sad is that the window of opportunity (warranty) on the majority of these homes is nearing expiration. Homeowners have a right to know and have the shoddy work by Lennar Homes repaired asap.
I understand what you are going through. I purchased a home from Lennar almost 6 years ago and we still have a boarded up front door. We are stuck with $100k in construction defects. To make my story even worse is the fact that I worked for Lennar. Contact me with your story and I will post it on my website that I am currently putting together. Be careful with "their help". We spent 5 years in litigation and all that happened was more expert costs, and lawyer costs, to the point that we received nothing for our construction defects.
I want to hear your stories. We all need to hear your stories in hope to make it right.
Contact me at: MyLennarLemon@gmail.com
MyLennarLemon.com (under construction)
“Never doubt that a small group of thoughtful committed citizens can change the world. Indeed it is the only thing that ever has."
- Margaret Mead
We purchased a new Lennar home in August, 2007. The first week we moved in there was a serious problem with the AC. Fortunately, we were there or the house would have been flooded. That was just the beginning of our ordeal. We have a stack of invoices for repairs for the AC until we had to replace the whole unit ~ repairs and replacement have cost us $5600.00. More recently, the water heater and dishwasher went out. Lennar's main headquarters in Miami, Fla. are ignoring us in spite of our phone calls and letters (with invoices). We now suspect that we may have Chinese drywall because of the smell we have in the garage. We need to warn people that Lennar Homes will ignore any claims, hoping that we will fade away. We need to keep up the pressure, such as, letters to the Attorney General of your State, the Contractor's Board of your State, and the Better Business Bureau in the area where the house was built.
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As of 2013, Lennar Homes (www.lennar.com) is secretly repairing failing roofing and/or landscaping mistakes which create flooding/pooling of water which they left behind in the aftermath of completing new development at POTOMAC MARK PLACE and ROANOKE SPRINGS DRIVE in Ruskin Florida 33570.
The only way to have them repair the roofing tiles and/or correct landscaping to properly flow/channel rain water AWAY from one's home is to have a LAWYER send them a letter requesting it.
Homeowner's in this neighborhood were required to sign a NON-DISCLOSURE AGREEMENT with Lennar Homes, in return to having the rework completed at no charge, despite the fact that Lennar Homes screwed up in the first place.
What's truly sad is that the window of opportunity (warranty) on the majority of these homes is nearing expiration. Homeowners have a right to know and have the shoddy work by Lennar Homes repaired asap.
WE ALL NEED TO HEAR ABOUT YOUR LENNAR STORY.
I have created a website to help spread the word regarding Lennar Homeowners experiences.
Please send me your story:
MyLennarLemon@gmail.com
MyLennarLemon.org
“Good people do not need laws to tell them to act responsibly, while bad people will find a way around the laws” - Plato 427-347 BD