LBC Express — services

Some issues I have experienced with regards to LBC's service:
1. They charged me SGD2 delivery fee of the empty box. When I called customer service, they told me that I should not have been charged.
2. They told me they will send an SMS within the day I have booked it, but did not receive any. When I called customer service, they do not any record of delivery of an empty box.
3. I sent them a PM on FB, but they have never replied. Maybe putting my concerns on this section will force them to address these issues.
Feel free to respond.