LBC Express review: Sending a letter

I had sent a letter today ( February 25, 2020) at LBC, TAYUG BRANCH, TAYUG, PANGASINAN.

The sales associates named Jelo Malong was very rude when I asked him if I can see the LBC policy that stated that they can personally check the letter that I will send. He insist that it is their company policy, and I told them before they are going to open the letter which is already sealed, may I see the company policy that the employee of the said branch are AUTHORIZED to check or open the sealed envelope. ( The letter was an invitation letter to someone)

And then he told me, "if you don't want just get the letter and go to J & T express"

What a rude and lame employee! Is that the way you TREAT YOUR CUSTOMER, LBC?

I hope this incident will reprimand and do necessary actions on this complain.

Thank you!