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LBC Express Customer Service Phone, Email, Contacts

LBC Express
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LBC Express Complaints 2817

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A
5:54 am EDT

LBC Express delivery

parang nang gagago na lang tong mga to eh, sasabihin darating na pero wala pa naman, not once, not twice, not thrice, pero apat na beses na! hindi ko alam kung tinatamad lang ba tong mga hayop na to dito sa LBC! nakailang tawag na ako sa customer service wala naman nangyayari!

September 08, 2018 12:05:33 PM
Ready for delivery. Please expect delivery within the day.

September 08, 2018 11:44:05 AM
Arrived at SCS CARGO STATION - SKYFREIGHT.

September 07, 2018 01:00:00 PM
We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels.

September 07, 2018 09:59:39 AM
Ready for delivery. Please expect delivery within the day.

September 07, 2018 09:56:43 AM
Arrived at BULACAN DELIVERY TEAM.

September 06, 2018 04:06:00 PM
Shipment issue. Please get in touch with us through our official customer care channels.

September 06, 2018 11:52:13 AM
Ready for delivery. Please expect delivery within the day.

September 06, 2018 11:35:05 AM
Arrived at BULACAN DELIVERY TEAM.

September 05, 2018 03:45:00 PM
Shipment issue. Please get in touch with us through our official customer care channels.

September 05, 2018 01:58:40 PM
Ready for delivery. Please expect delivery within the day.

September 05, 2018 01:42:50 PM
Arrived at BULACAN DELIVERY TEAM.

September 04, 2018 11:47:35 PM
Forwarded to BULACAN DELIVERY HUB.

September 04, 2018 09:54:52 PM
Arrived at NORTH LUZON AREA.

September 04, 2018 03:02:47 PM
Forwarded to LBC CENTRAL EXCHANGE.

September 03, 2018 05:01:51 PM
Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).

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Thea Sulit
US
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Aug 09, 2021 4:47 pm EDT

LBC ANO NA!? YUNG BOOKS N PINADALA KO SA PAMANGKIN KO KAILANGAN NA PANG ONLINE CLASS! NG BOOK AKO JULY 27 PA TILL NOW WALA PA DIN DUN SAMANTALA NUEVA ECIJA TO QUEZON CITY LNG NAMAN YAN!

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GraceBae
US
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Aug 04, 2021 2:40 am EDT
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Ano ba yan lbc metro manila lang bakit tagal naman deliver nung parcel ko buti pa probinsiya ang bilis ng delivery.ang lapit lapit lang bulacan to valenzuela delay pa.

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Anna Del
US
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Sep 16, 2019 3:19 am EDT

Also went to local branch and was told by C/S Lack of Manpower and will be delivered today, now the following message. Just keep it REAL LBC verses the inappropriate tracking comments.

Date of Last Status Transaction Status
September 16, 2019 Arrived at SCS CARGO STATION - SKYFREIGHT.
September 14, 2019 Shipment issue. Please get in touch with us through our official customer care channels.
September 14, 2019 Ready for delivery. Please expect delivery within the day.
September 14, 2019 Arrived at CAVITE SOUTH DELIVERY TEAM.
September 13, 2019 Forwarded to CAVITE SOUTH DELIVERY TEAM.
September 13, 2019 Arrived at SOUTH LUZON AREA.
September 13, 2019 Accepted at ACCEPTED AT : MAYSILO.

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Liezhel Santos
US
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Oct 11, 2019 1:51 am EDT
Replying to comment of Anna Del

Sus... Panget ng serbisyo nyo

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C
10:21 pm EDT

LBC Express service

may hinihintay ako na order from lazada.. 1st order na LbC ang nagdeliver nagtext sakin delivery ninyo.. tapos hindi naman nya hinatid sa akin amg order.. umabot pa 2 days.. ngayon LBC ulit magdedeliver, , wala naman nag confirm sakin or nagtext na otw na or what. then nakita ko sa app ko sa lazada na binalik sa sender yung inorder ko dahil nakailang attemp daw na dineliver then nagfailed... inattached ko dito yung convo namin ng delivery ninyo dun sa isang order ko kung saan di nya hinatid nung nagmessage sya, , at screenshot ng convo na idedeliver na nya ulit ang order ko..

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7:18 pm EDT

LBC Express I am complaining about the stall agent that you have in san mateo, rizal, gen luna ave. near kambal road.

I am complaining about the stall agent that you have in San mateo, rizal, Gen Luna Ave. Near Kambal Road. . The guy is above 5'10 hight Skinny looks [censored]ing not normal.. And infact for a car headers he charge me 960 pesos.. They keep dropping price there. i told them to weight it the product.. and this guy kept asking how much the price of this headers this must be expensive i wanna know. He ask me that for 5x. And i said mind your own business. That guy is [censored]ing disrespectful.. first time using ur service and i am dissapointed

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9:34 pm EDT
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LBC Express delivery of my package

Just want to complain the delivery of my package since september 1, 2018, Saturday for the reason of "house is closed and no one was there, LBC will deliver the next business day" under tracking number [protected] but until now there's no re-delivery of my package has been done. I already called "thrice" to your customer service for the follow up of my package. If i didn't receive my package today, September 7, 2018 until 5pm. I will no longer accept the package and you will pay the damage because of your poor service.

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8:05 pm EDT
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LBC Express noreen maria diane budanio passport

Dear LBC Team,

Good day!
I'm a concern citizen, saw of the post of a girl in my newsfeed in Facebook, asking for the directions how to go in Don Honofre Village. She was looking for her passport, supposed to be delivered last August, but sad to say, the said date no passport arrive.

Let me ask about your protocol in delivery the item? Since were both a logistic company then. I'm a Metropac employee, and I'm a Customer Service, what we doing once the place is flooded area? First attempt is to call the receiver, right? To inform what is the situation. No 1st or even 2nd attempt. She's expecting her passport for the said date, she paid of your service but what happened?

As a provider, we never tell/advise the client to go in our warehouse just to pick her/his item there, since she/he paid our services.

I called your customer service hotline and she was telling me, Noreen haven't give any contact number. I saw her receipt and it was stated her contact number.

She was asking my help to file final complain about your services and what happened. What would be happened for the payment she was paid to your company?

Please take note on this.
And take this a high priority to take immediate action.

Attached file for your reference. Thanks

Regards, Eya

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3:58 am EDT

LBC Express door to door shipping

First, i am so disappointed with your staff in lbc shoppesville branch in greenhills san juan, i admit it was my fault because i told them to just put my items in a pouch then i went back home, i then realized that maybe i can change the packaging coz it might get damaged using that pouch only so i went back and ask if its okay to change the packaging from pouch to a box, , im willing to add if theres any additional charge i said but your staff named Virgie Gualberto doesnt want to change the packaging and told me that they wont change it. What if my items arrived in a bad condition? What if my items get damages?

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12:39 am EDT

LBC Express undelivered package

Good day, my tracking number is [protected] the Recipients are Evangeline Samson and Bill Samson, the recipient address is located at 179 MOOG Compound Lower Pias Road (Lower East) Camp 7 Baguio City . The nearest landmark I know is the Satellite Market in Camp 7. Attached below is the direction to the recipient's address. Please let me know if the delivery or package can be picked-up in one of your branches in Baguio City. Contact me in this number [protected]. According on your website the package status was "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." dated September 3, 2018.

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7:22 am EDT

LBC Express balikbayan box has not arrived

My name is Ramir c.Ladao. I am speaking in behalf of my father. Zosimo c.Ladao who live in the US. with the following address 838 Melrose street. National city, California, USA
The problem started when he sent the balikbayan thru your company on Sept 22, 2017. The consigned was Antonietta ladao(my mother)care of to Angelina Redondo with following address upper poplacion, sagay, camigiuin. Province.
3 months after there was no sign of the package had arrived in sagay, camiguin. My father had kept on calling me and asked me regarding the said box. I live in zone 11, tejero village. Patag. Cagayan de Oro city. I called Angelina cedinio and asked whether she had receive the package. She said no! She had not receive.
My father had arrived on February 2018. We went to mambajao, camiguin, the main office of the island. They said that they have idea because the balikbayan boxes is separated office and they have special men who were assigned for the delivery. Instead they gave us numbers of celfone of.the employees. They gave us the address.
We went back to cagayan de Oro and proceeded to N&G industrial park, baloy, cagayan de Oro. We were met and entertained with operation manager ramon who was candid and accommodating.He had prior knowledge of our complaint because we were able to talk to his men before we came. He showed us the timeline and tracking no. It was delivered to my address. At 181 zone 11 tejero village patag 6th, CDO. I SAID no! I have not received the package. Why it should be there in the first place when the consigned live in sagay camiguin and its address there? Ramon strongly insisted that I receive the package. I SAID no. If you insist then you have to show me my signature.
He gave me his number and he will ask manila to further documents. He promised to call me or i will call 2 weeks after. I did called but it was a different story. He declined my calls and text messages. I believe that there is fraud here. This maybe a problem which had been going on. They were hiding something. I will not stop until I found answers.I have some documents attached. Please refer to these

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Mercidita N.Domoloan
Malaysia, MY
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Mar 07, 2023 5:07 pm EST

My problem now was I almost going back to Malaysia but still my box is in Cagayan balikbayan box delivery team I wonder why still not forwarding here in mambajao camiguin while my box arrive in cdo last Feb 21.cdo and camiguin island was so near,I hope I can have within this week.

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Mercidita N.Domoloan
Malaysia, MY
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Mar 07, 2023 5:01 pm EST

Have a good day ! I just want to know regarding my balikbayan box ,it's already in Cagayan balikbayan box delivery team on Feb 21 this year,till now still there because I keep on tracking and it seems like it's not moving to forward here in mambajao camiguin.i almost goback to my job site,can you please do an action this matter.thanks and I hope before I leave nxt mo.i can have my box

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Omairah Mardan
Cagayan de Oro City, PH
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Sep 18, 2021 7:29 am EDT

I am Omairah Ampa Mardan. The CDO BALIKBAYAN BOX TEAM attempted to deliver our package (box) without notifying us, they didn't even texted us before they deliver it to our house. The problem now is we're out of town and they tried to deliver it lately to our house but no one is at home. Still we didn't receive any updates for our package (box). How can we solve this problem?

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J
9:12 am EDT

LBC Express delivery parcel express

I've been waiting for my item to arrive but it didn't, sadly because the location of the address I give is incomplete. To clarify my complete address is F. Calderon Extension Sitio Bato Cebu City, specifically in Elizondo Residence. Now I want to have my item by tomorrow cause I badly need to use it on the next day. Please do consider my issue, thank you!

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8:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LBC Express delivery

I sent a cargo last Tuesday Aug 28, 2018. When i check the cargo today it says it went to Cainta Cargo Hub when in fact the delivery adddress should be in Valencia Bohol how come it went to Cainta? Please check my cargo its a medicine, my client expected the delivery within the week how come it went to other destination. Please check tracking nubmer [protected]

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Resolved

Recieved by recepient, i still dont know why in ur tracking it says cainta But anyway client received my cargo

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3:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express delivery person violated my right to privacy

I sent two boxes to different locations in Iiligan city, within same province. One box to my future wife and another to a High School Student of my former co worker. The delivery person delivered the first box and began to ask my future wife probing questions.
She told me this in an email:
"they ask me who is Robert brown in my life because he wonder why u send two box different name i am shocking also too mahal."
I stated: "It's not his business to know that nor ask that."

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7:06 pm EDT

LBC Express parcel was eaten by rat

I sent my parcel aug 23 in the morning to blumentritt branch and it was declared as cookies despite that it was under perishable goods, lbc still have an improper handling with the parcel.

Aug 24, 2018 the parcel is already at albay branch but the consignee only got her item the next day aug.25, 2018 and it was in not condition.

The plastic is ripped of by rat and the cookies was already a disaster.

Consignee dont want to recieve it because of the condition of the parcel but the delivery man insisted, he said that consignee must make a repost about it.

The item is worth 310 plus 175 shipping fee.

I am demanding a full refund if shipping fee 175 plus the cost of goods 310.

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1:20 am EDT

LBC Express undelivered items due to unknown recipient

Hi LBC! I checked my transaction status every day and I even contacted your hotline about it. Maghapon po aking nasa store pero wala pong dumating na tagaLBC kaya i wonder bakit sinasabing unknown ung recipient? I even indicate the name of the store para mabilis makita. And when i called your hotline and sabi ung napagtanungan na reynaldo chua wala daw ganung name na recipient . As far as i know yan ung may ari ng building . hndi namn sya pumpunta dto dahil may tauhan po yan para mangollection ng payment. What's the used of the contact you asked from us? Pwede nyo naman kami tawagan para ma inform kami. And now nasa HAngar na sya? And again 24-48 hrs. waiting daw ulit.?Yung totoo LBC?Ilang 24-48 hrs. na naman po kaya yan? Hopefully dumating na next week. Sana maging maayos na po ung service nyo. Thank you.
transaction#: [protected]

25-Aug-18 Arrived at PENDING-HANGAR EXCHANGE.
25-Aug-18 Arrived at INTERNAL DISPATCH.
24-Aug-18 Shipment is with a concern. Please get in touch with us through our official customer care channels.
24-Aug-18 Ready for delivery. Please expect delivery within the day.
23-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
23-Aug-18 Ready for delivery. Please expect delivery within the day.
22-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
22-Aug-18 Ready for delivery. Please expect delivery within the day.
21-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
21-Aug-18 Ready for delivery. Please expect delivery within the day.
20-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
20-Aug-18 Ready for delivery. Please expect delivery within the day.
18-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
18-Aug-18 Ready for delivery. Please expect delivery within the day.
17-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
17-Aug-18 Ready for delivery. Please expect delivery within the day.
16-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
16-Aug-18 Ready for delivery. Please expect delivery within the day.
15-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
15-Aug-18 Ready for delivery. Please expect delivery within the day.
14-Aug-18 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
14-Aug-18 Ready for delivery. Please expect delivery within the day.
14-Aug-18 Arrived at QUEZON CITY COURIER DELIVERY TEAM.
14-Aug-18 Forwarded to QC COURIER DELIVERY TEAM.
14-Aug-18 Arrived at METRO MANILA AREA.
13-Aug-18 Forwarded to LBC CENTRAL EXCHANGE.
13-Aug-18 Arrived at ZAMBOANGA DISTRIBUTION.
13-Aug-18 Accepted at ACCEPTED AT : LILOY.

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Gragasin Marifel
US
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Feb 02, 2021 11:31 pm EST

Hi lbc. Almost 1 month na ang item ko until now di nyo pa rin dinidiliver.. Sa 22o lang hindi maganda ang service nyo swear.. una sa lahat kaya nga po may naka indicate na contact number ng costumer nyo para yung rider contakin kami mga costumer.. if ever na idiliver nila... di ko alam kung diniliver ba ang item ko o sadyang tamad lang kayo kumilos para gampanan ang trabh0 nyo.. nag bayad namn kami ahh.. anu na ngyon plano nyo sa item ko.. f.y.i documents yun .. anu na balak nyo? Ilan beses na kami nag email sa inyo pero wala kayo responce .. ayusin nyo serbisyo nyo ..

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Rizza De Lara
US
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Jan 07, 2021 12:58 am EST

Ilang beses na ko nagpabalik balik sa Origin Branch sabi iresend na lang daw, hanggang ngayon wala pa din. Anong petsa na wala pa din yung documents.

Mon, 04 January 2021

Shipment has been received at INTERNAL MAIL - PENDING.

Wed, 30 December 2020

Shipment has been received at INTERNAL MAIL DISPATCH.

Tue, 29 December 2020

Shipment issue. Please get in touch with us through our official customer care channels.

Mon, 28 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Thu, 24 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Wed, 23 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Tue, 22 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Mon, 21 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Sat, 19 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Thu, 17 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Tue, 15 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Mon, 14 December 2020

Shipment is with a concern. Please get in touch with our official customer channels.

Mon, 14 December 2020

Please expect delivery within the day.

Sun, 13 December 2020

Shipment has been received at MUNTINLUPA-LAS PINAS DELIVERY TEAM.

Sat, 12 December 2020

Shipment is en route to MUNTINLUPA-LAS PINAS DELIVERY TEAM. Next update for this shipment will come within 2 day/s.

Sat, 12 December 2020

Shipment has been received at COURIER EXCHANGE.

Fri, 11 December 2020

Shipment has been accepted at BALIUAG PROPER.

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Karr Axl Jefferson Camalig
US
Send a message
Oct 19, 2020 2:46 am EDT

Lbc nung unang deliver dito sa batangas nareceive ko tas nung nagpadeliver ulit ako wala nang dumating? 2weeks na mahigit wala pa din. binabayadan kayo ng tama tas ganto. location : batangas pier, santa clara besta shipping lines

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Thess Borromeo
US
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Sep 23, 2020 10:29 am EDT

Hi lbc, mag 3 months na parcel ko till now walang update? Reason nyo na misrouted ang parcel sa HINIGARAN BRANCH, may details naman ng consignee ko sa packaging ng lbc, Bakit d nyo tinawagan? At nakarecord naman sa system nyo? Para ano pa at humingi pa kayo ng details ng consignee ko?D nyo ba alam ang karatig bayan nyo lbc hinigaran? Ang lapit lang ng isabela sa inyo! Ngayun Saan na ang parcel ko? Masyadong delayed na ang process ng documents ng kapatid kong ofw na namatay dito sa Singapore, at ang mga anak ko nahihirapan na sa pag aaral nila dahil hanggang ngayun wla pa ang phones na dapat gamitin sa online class nila! Hoy gising LBC! Anong nangyayari? Pakiupdate naman ako sa status ng parcel ko! Im very upset and disappointed talaga sa inyo!

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Gee Montenegro Dumlao
US
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Mar 25, 2019 12:47 am EDT

Nakadalawa na saken tong Lnc Cabanatuan nato sobrang tamad ng dlivery msn dto ever lagi nlng return ang parcel ko tuwing mgppship ako dto lagi nklagay kesyo close ang bahay ng recipient kesyo wlang tao, samantalang namumuti na mga mata mg recipient kakaantay na idliver nila ung parcel sobrang nkkainis na..dpo nmin pinupulot ung pinbbyad s sjipping fee ung imbes na kikita k ng konti abonado pko dahil s kapabayaan at katamaran kakupadan nyo mga wla kayong konsensya may karma lahat ng ginagawa nyo maliit man o malaking bagay mga yan basta nkaabala at nkpurwisuo kayo s customer nyo may karma lahat..very poor service
#LbcCABANATUAN delivery team and also
#LBcIriga delivery team same problem same reason palpak tlga kau

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Dvoy
US
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Feb 26, 2019 5:02 am EST

Iba naman sakin. kinuha yung G-Shock na pinadala sakin. Hindi nila dinilever yung package sabi lang dun sa tracking info nag attempt sila ng ilang beses pero hindi daw malocate yung address. Kahit isang text o tawag wala akong natanggap sa kanila. Mas mabuti pa yung ibang courier jan kahit 50 pesos lang yung value ng package tatawagan ka talaga nila. Kaya nag request ako na e forward sa malapit na LBC branch. Pero nung pag pick-up ko sa item at pag dating ko sa bahay hindi ko namalayan na binuksan na pala yun at kinuha yung laman ng package ko. Makikita nyo sa attached pics na easy open na yung package nya. Sabi daw nung nag palada hindi daw dapat easy open yung sa package. Actually, pinupunit ko sya lagi everytime may package akong dadating galing LBC kasi hirap buksan. Ngayun under investagation daw. Kaduda duda yung nag deliver ng package kaya pala hindi ma locate kasi kinuha na nila.

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Rizalyn Datan
US
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Feb 14, 2019 8:31 pm EST

same situation. 1 month na kong paulit ulit tumatawag at nag eemail sa lbc but until now wala pa rin yun passport ko. nakailang send na ko ng contact no. at complete address ko pero until now wLa pa ring sagot..

J
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jedandan
US
Send a message
Feb 02, 2019 1:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

bakit po pag sinearch po yung nakalagay sa status ng lbc tracking niyo madami lumalabas na branch hindi na po tuloy saang branch ng lbc ang punta

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Agent Orange Milabz
US
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Jan 17, 2019 10:58 pm EST

September 26, 2018 Forwarded to HANGAR-DISPOSED FROM PENDING-HANGAR EXCHANGE.
August 16, 2018 Arrived at PENDING-HANGAR EXCHANGE.
August 15, 2018 Shipment is with a concern. Please get in touch with us through our official customer care channels.
August 15, 2018 Ready for delivery. Please expect delivery within the day.
August 14, 2018 Your shipment is ready for claiming at CALOOCAN - VALENZUELA DELIVERY TEAM. Please inform your recipient.
August 14, 2018 Ready for delivery. Please expect delivery within the day.
August 13, 2018 Your shipment is ready for claiming at CALOOCAN - VALENZUELA DELIVERY TEAM. Please inform your recipient.
August 13, 2018 Ready for delivery. Please expect delivery within the day.
August 11, 2018 Your shipment is ready for claiming at CALOOCAN - VALENZUELA DELIVERY TEAM. Please inform your recipient.
August 11, 2018 Ready for delivery. Please expect delivery within the day.
August 10, 2018 Your shipment is ready for claiming at CALOOCAN - VALENZUELA DELIVERY TEAM. Please inform your recipient.
August 10, 2018 Ready for delivery. Please expect delivery within the day.
August 09, 2018 Your shipment is ready for claiming at CALOOCAN - VALENZUELA DELIVERY TEAM. Please inform your recipient.
August 09, 2018 Ready for delivery. Please expect delivery within the day.
August 08, 2018 Your shipment is ready for claiming at CALOOCAN - VALENZUELA DELIVERY TEAM. Please inform your recipient.
August 08, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Your shipment is ready for claiming at CALOOCAN - VALENZUELA DELIVERY TEAM. Please inform your recipient.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 06, 2018 Your shipment is ready for claiming at CALOOCAN - VALENZUELA DELIVERY TEAM. Please inform your recipient.
August 06, 2018 Ready for delivery. Please expect delivery within the day.
August 04, 2018 We tried to deliver your shipment but house was closed and no one was there. LBC will deliver the next business day.
August 04, 2018 Ready for delivery. Please expect delivery within the day.
August 03, 2018 We tried to deliver your shipment but house was closed and no one was there. LBC will deliver the next business day.
August 03, 2018 Ready for delivery. Please expect delivery within the day.
August 03, 2018 Arrived at CALOOCAN - VALENZUELA DELIVERY TEAM.
August 03, 2018 Forwarded to CALOOCAN - VALENZUELA DELIVERY TEAM.
August 03, 2018 Arrived at METRO MANILA AREA.
August 02, 2018 Accepted at ACCEPTED AT : BANAWE.

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Agent Orange Milabz
US
Send a message
Jan 17, 2019 10:56 pm EST

Same situation .. sabi nung recipient ko nasa bahay lang naman sya pero wala man lang taga LBC na dumating o tumawag sa kanya .. tsk tsk .. nasa exchange hangar na din yung item .. sana pwede pa maretrieve at ibalik nalang saken yung item ..

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10:38 pm EDT
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LBC Express item didn't receive due to cant find my location

I checked my track day by day. Now, its said that i need to contact customer care channel to handle this issue. Cant deliver my item due to cant find my address. Then what shoul i do next? It is possible that i may get it with any lbc branch here in cagayan de oro. Or you may still deliver it to my address? Hope for your response immediately. Thank you

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P
7:19 pm EDT

LBC Express marikina-cainta team

Paid for the re-shipping of the item last Aug 3, 2018 from the Hangar. The said team received the item Aug 15 and as per site they deliver the item on the same day. But unfortunately they can't find the house. How can they not? LBC can't find a house? DHL found our house just fine, Lazada delivered my orders just in time and we are talking about the same address here and LBC CAN NOT! Meralco and Manila water can deliver bills on time and damn your team can not! Called the CS hotline for the 2nd and requested if they can contact me if they can't find the area so I'll just meet them outside. Called again for the 3rd time to tell team to deliver item to the nearest branch which is Sta Lucia East Grand Mall and still no action.. What does this team do? Your ad promise convenience but calling again and again to follow up the status of my parcel is every inconvenience.. Do they want me to pick it up to their warehouse? Where is the convenience to that? Pls expedite delivery for this has taken for too long! And pls fire all people in Marikina-Cainta Team there had been a lot of complain about that team!

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J
2:20 am EDT

LBC Express casio watch damage received

Good day i would like to ask kasi nag pa ship ako nang relo going to cebu then dumating yung parcel August 20, 2018 but then its a holiday man so na move sya into August 22, 2018 soo nakuha nmn yung item peru pag ka bukas bakit sira ang relo? ehh to think bagu sya napadala bagu sya napa ship ok nmn ang items ko na napada peru pag ka dating sa cebu sira na ang relo, sana ma aksyonan nyo po Thank you and Have a Good day,

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R
11:12 pm EDT

LBC Express lbc delivery

Did they not deliver the documents sent to me by my mother at home, instead they let me pick it up instead of delivery. It's so unfair because my mother paid for the service charge for delivery, we've waited for several days just to received a text that we should claim it at their branch.When we arrived there to claim the documents the staffs are not accommodating and quite arrogant.Very bad service

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F
5:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express penshoppe item

Hi! I have ordered an item from Penshoppe which uses LBC Express Inc as the courier. They provided me a tracking for it so I can monitor it. The recipient of the item is my friend. It happened to be that everytime your team tried to deliver the item the Cafè, where the item should be delivered is closed for some reasons. The thing is, your delivery team don't even attempt to contact the recipient to confirm if they can deliver the item at a certain time. Now the item is already at your SCS Returns Office.

In addition to, we always check and trace the shipment from time to time online but the updates are not real time! What I am asking now is that you please contact the recipient so that he can make arrangements with you about the item.

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C
12:04 pm EDT

LBC Express parcel

Ano nanaman po yang shipment issue na yan? Nung 21 sabi niyo nakaclose yung bahay! Tapos kahapon shipment isaue nanaman!? Bat kasi hindi kayo tumawag or magtext? Kaya nga may contact no. Na nakalagay jan sa parcel na yan! Cod pa naman yan! Nakakahiya dun sa shipper kung babalik sa kanila yung inorder ko. Nakakasira ng tiwala! Sa tagal tagal ko ng nagrereceive at nagpapadala sa lbc ngayon lang to nangyari!

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J
8:21 am EDT

LBC Express service issue

Hi maam sir. I was receive an sms from lbc express that my order is going to deliver today but when i check the status of my order it says that "Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our customer care channels? What does it mean?

This is my tracking number
[protected]
If you can't locate my address. You can email me at [protected]@yahoo.com or call me [protected] or else delivered it in our office located at San Ramon National Highway Dinalupihan, Bataan or I am willing to pick up my order in our Lbc branch here in dinalupihan located at San Ramon National Highway Dinalupihan, Bataan..
My order is from Lazada

Please My baby needs that..
Again this is my tracking number
[protected]

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About LBC Express

Screenshot LBC Express
LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.

Overview of LBC Express complaint handling

LBC Express reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Arrogant delivery man was posted on Jun 23, 2025. The latest complaint Parcel not receive was resolved on Sep 10, 2021. LBC Express has an average consumer rating of 1 stars from 2824 reviews. LBC Express has resolved 25 complaints.
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  1. LBC Express Contacts

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    8%
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    13%
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    3%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 01, 2025
  7. View all LBC Express contacts
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category

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