LBC Express
Reviews and Complaints

parang nang gagago na lang tong mga to eh, sasabihin darating na pero wala pa naman, not once, not twice, not thrice, pero apat na beses na! hindi ko alam kung tinatamad lang ba tong mga hayop na to dito sa LBC! nakailang tawag na ako sa customer service wala naman nangyayari!

September 08, 2018 12:05:33 PM
Ready for delivery. Please expect delivery within the day.

September 08, 2018 11:44:05 AM
Arrived at SCS CARGO STATION - SKYFREIGHT.

September 07, 2018 01:00:00 PM
We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels.

September 07, 2018 09:59:39 AM
Ready for delivery. Please expect delivery within the day.

September 07, 2018 09:56:43 AM
Arrived at BULACAN DELIVERY TEAM.

September 06, 2018 04:06:00 PM
Shipment issue. Please get in touch with us through our official customer care channels.

September 06, 2018 11:52:13 AM
Ready for delivery. Please expect delivery within the day.

September 06, 2018 11:35:05 AM
Arrived at BULACAN DELIVERY TEAM.

September 05, 2018 03:45:00 PM
Shipment issue. Please get in touch with us through our official customer care channels.

September 05, 2018 01:58:40 PM
Ready for delivery. Please expect delivery within the day.

September 05, 2018 01:42:50 PM
Arrived at BULACAN DELIVERY TEAM.

September 04, 2018 11:47:35 PM
Forwarded to BULACAN DELIVERY HUB.

September 04, 2018 09:54:52 PM
Arrived at NORTH LUZON AREA.

September 04, 2018 03:02:47 PM
Forwarded to LBC CENTRAL EXCHANGE.

September 03, 2018 05:01:51 PM
Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).

may hinihintay ako na order from lazada.. 1st order na LbC ang nagdeliver nagtext sakin delivery ninyo.. tapos hindi naman nya hinatid sa akin amg order.. umabot pa 2 days.. ngayon LBC ulit magdedeliver, , wala naman nag confirm sakin or nagtext na otw na or what. then nakita ko sa app ko sa lazada na binalik sa sender yung inorder ko dahil nakailang attemp daw na dineliver then nagfailed... inattached ko dito yung convo namin ng delivery ninyo dun sa isang order ko kung saan di nya hinatid nung nagmessage sya, , at screenshot ng convo na idedeliver na nya ulit ang order ko..

I am complaining about the stall agent that you have in San mateo, rizal, Gen Luna Ave. Near Kambal Road. . The guy is above 5'10 hight Skinny looks [censored]ing not normal.. And infact for a car headers he charge me 960 pesos.. They keep dropping price there. i told them to weight it the product.. and this guy kept asking how much the price of this headers this must be expensive i wanna know. He ask me that for 5x. And i said mind your own business. That guy is [censored]ing disrespectful.. first time using ur service and i am dissapointed

Just want to complain the delivery of my package since september 1, 2018, Saturday for the reason of "house is closed and no one was there, LBC will deliver the next business day" under tracking number [protected] but until now there's no re-delivery of my package has been done. I already called "thrice" to your customer service for the follow up of my package. If i didn't receive my package today, September 7, 2018 until 5pm. I will no longer accept the package and you will pay the damage because of your poor service.

Dear LBC Team,

Good day!
I'm a concern citizen, saw of the post of a girl in my newsfeed in Facebook, asking for the directions how to go in Don Honofre Village. She was looking for her passport, supposed to be delivered last August, but sad to say, the said date no passport arrive.

Let me ask about your protocol in delivery the item? Since were both a logistic company then. I'm a Metropac employee, and I'm a Customer Service, what we doing once the place is flooded area? First attempt is to call the receiver, right? To inform what is the situation. No 1st or even 2nd attempt. She's expecting her passport for the said date, she paid of your service but what happened?

As a provider, we never tell/advise the client to go in our warehouse just to pick her/his item there, since she/he paid our services.

I called your customer service hotline and she was telling me, Noreen haven't give any contact number. I saw her receipt and it was stated her contact number.

She was asking my help to file final complain about your services and what happened. What would be happened for the payment she was paid to your company?

Please take note on this.
And take this a high priority to take immediate action.

Attached file for your reference. Thanks

Regards, Eya

First, i am so disappointed with your staff in lbc shoppesville branch in greenhills san juan, i admit it was my fault because i told them to just put my items in a pouch then i went back home, i then realized that maybe i can change the packaging coz it might get damaged using that pouch only so i went back and ask if its okay to change the packaging from pouch to a box, , im willing to add if theres any additional charge i said but your staff named Virgie Gualberto doesnt want to change the packaging and told me that they wont change it. What if my items arrived in a bad condition? What if my items get damages?

Good day, my tracking number is [protected] the Recipients are Evangeline Samson and Bill Samson, the recipient address is located at 179 MOOG Compound Lower Pias Road (Lower East) Camp 7 Baguio City . The nearest landmark I know is the Satellite Market in Camp 7. Attached below is the direction to the recipient's address. Please let me know if the delivery or package can be picked-up in one of your branches in Baguio City. Contact me in this number [protected]. According on your website the package status was "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." dated September 3, 2018.

My name is Ramir c.Ladao. I am speaking in behalf of my father. Zosimo c.Ladao who live in the US. with the following address 838 Melrose street. National city, California, USA
The problem started when he sent the balikbayan thru your company on Sept 22, 2017. The consigned was Antonietta ladao(my mother)care of to Angelina Redondo with following address upper poplacion, sagay, camigiuin. Province.
3 months after there was no sign of the package had arrived in sagay, camiguin. My father had kept on calling me and asked me regarding the said box. I live in zone 11, tejero village. Patag. Cagayan de Oro city. I called Angelina cedinio and asked whether she had receive the package. She said no! She had not receive.
My father had arrived on February 2018. We went to mambajao, camiguin, the main office of the island. They said that they have idea because the balikbayan boxes is separated office and they have special men who were assigned for the delivery. Instead they gave us numbers of celfone of.the employees. They gave us the address.
We went back to cagayan de Oro and proceeded to N&G industrial park, baloy, cagayan de Oro. We were met and entertained with operation manager ramon who was candid and accommodating.He had prior knowledge of our complaint because we were able to talk to his men before we came. He showed us the timeline and tracking no. It was delivered to my address. At 181 zone 11 tejero village patag 6th, CDO. I SAID no! I have not received the package. Why it should be there in the first place when the consigned live in sagay camiguin and its address there? Ramon strongly insisted that I receive the package. I SAID no. If you insist then you have to show me my signature.
He gave me his number and he will ask manila to further documents. He promised to call me or i will call 2 weeks after. I did called but it was a different story. He declined my calls and text messages. I believe that there is fraud here. This maybe a problem which had been going on. They were hiding something. I will not stop until I found answers.I have some documents attached. Please refer to these

I've been waiting for my item to arrive but it didn't, sadly because the location of the address I give is incomplete. To clarify my complete address is F. Calderon Extension Sitio Bato Cebu City, specifically in Elizondo Residence. Now I want to have my item by tomorrow cause I badly need to use it on the next day. Please do consider my issue, thank you!

I sent a cargo last Tuesday Aug 28, 2018. When i check the cargo today it says it went to Cainta Cargo Hub when in fact the delivery adddress should be in Valencia Bohol how come it went to Cainta? Please check my cargo its a medicine, my client expected the delivery within the week how come it went to other destination. Please check tracking nubmer [protected]

I sent two boxes to different locations in Iiligan city, within same province. One box to my future wife and another to a High School Student of my former co worker. The delivery person delivered the first box and began to ask my future wife probing questions.
She told me this in an email:
"they ask me who is Robert brown in my life because he wonder why u send two box different name i am shocking also too mahal."
I stated: "It's not his business to know that nor ask that."

I sent my parcel aug 23 in the morning to blumentritt branch and it was declared as cookies despite that it was under perishable goods, lbc still have an improper handling with the parcel.

Aug 24, 2018 the parcel is already at albay branch but the consignee only got her item the next day aug.25, 2018 and it was in not condition.

The plastic is ripped of by rat and the cookies was already a disaster.

Consignee dont want to recieve it because of the condition of the parcel but the delivery man insisted, he said that consignee must make a repost about it.

The item is worth 310 plus 175 shipping fee.

I am demanding a full refund if shipping fee 175 plus the cost of goods 310.

Hi LBC! I checked my transaction status every day and I even contacted your hotline about it. Maghapon po aking nasa store pero wala pong dumating na tagaLBC kaya i wonder bakit sinasabing unknown ung recipient? I even indicate the name of the store para mabilis makita. And when i called your hotline and sabi ung napagtanungan na reynaldo chua wala daw ganung name na recipient . As far as i know yan ung may ari ng building . hndi namn sya pumpunta dto dahil may tauhan po yan para mangollection ng payment. What's the used of the contact you asked from us? Pwede nyo naman kami tawagan para ma inform kami. And now nasa HAngar na sya? And again 24-48 hrs. waiting daw ulit.?Yung totoo LBC?Ilang 24-48 hrs. na naman po kaya yan? Hopefully dumating na next week. Sana maging maayos na po ung service nyo. Thank you.
transaction#: [protected]

25-Aug-18 Arrived at PENDING-HANGAR EXCHANGE.
25-Aug-18 Arrived at INTERNAL DISPATCH.
24-Aug-18 Shipment is with a concern. Please get in touch with us through our official customer care channels.
24-Aug-18 Ready for delivery. Please expect delivery within the day.
23-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
23-Aug-18 Ready for delivery. Please expect delivery within the day.
22-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
22-Aug-18 Ready for delivery. Please expect delivery within the day.
21-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
21-Aug-18 Ready for delivery. Please expect delivery within the day.
20-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
20-Aug-18 Ready for delivery. Please expect delivery within the day.
18-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
18-Aug-18 Ready for delivery. Please expect delivery within the day.
17-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
17-Aug-18 Ready for delivery. Please expect delivery within the day.
16-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
16-Aug-18 Ready for delivery. Please expect delivery within the day.
15-Aug-18 Your shipment is ready for claiming at QUEZON CITY COURIER DELIVERY TEAM. Please inform your recipient.
15-Aug-18 Ready for delivery. Please expect delivery within the day.
14-Aug-18 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
14-Aug-18 Ready for delivery. Please expect delivery within the day.
14-Aug-18 Arrived at QUEZON CITY COURIER DELIVERY TEAM.
14-Aug-18 Forwarded to QC COURIER DELIVERY TEAM.
14-Aug-18 Arrived at METRO MANILA AREA.
13-Aug-18 Forwarded to LBC CENTRAL EXCHANGE.
13-Aug-18 Arrived at ZAMBOANGA DISTRIBUTION.
13-Aug-18 Accepted at ACCEPTED AT : LILOY.

I checked my track day by day. Now, its said that i need to contact customer care channel to handle this issue. Cant deliver my item due to cant find my address. Then what shoul i do next? It is possible that i may get it with any lbc branch here in cagayan de oro. Or you may still deliver it to my address? Hope for your response immediately. Thank you

Paid for the re-shipping of the item last Aug 3, 2018 from the Hangar. The said team received the item Aug 15 and as per site they deliver the item on the same day. But unfortunately they can't find the house. How can they not? LBC can't find a house? DHL found our house just fine, Lazada delivered my orders just in time and we are talking about the same address here and LBC CAN NOT! Meralco and Manila water can deliver bills on time and damn your team can not! Called the CS hotline for the 2nd and requested if they can contact me if they can't find the area so I'll just meet them outside. Called again for the 3rd time to tell team to deliver item to the nearest branch which is Sta Lucia East Grand Mall and still no action.. What does this team do? Your ad promise convenience but calling again and again to follow up the status of my parcel is every inconvenience.. Do they want me to pick it up to their warehouse? Where is the convenience to that? Pls expedite delivery for this has taken for too long! And pls fire all people in Marikina-Cainta Team there had been a lot of complain about that team!

Good day i would like to ask kasi nag pa ship ako nang relo going to cebu then dumating yung parcel August 20, 2018 but then its a holiday man so na move sya into August 22, 2018 soo nakuha nmn yung item peru pag ka bukas bakit sira ang relo? ehh to think bagu sya napadala bagu sya napa ship ok nmn ang items ko na napada peru pag ka dating sa cebu sira na ang relo, sana ma aksyonan nyo po Thank you and Have a Good day,

Did they not deliver the documents sent to me by my mother at home, instead they let me pick it up instead of delivery. It's so unfair because my mother paid for the service charge for delivery, we've waited for several days just to received a text that we should claim it at their branch.When we arrived there to claim the documents the staffs are not accommodating and quite arrogant.Very bad service

Hi! I have ordered an item from Penshoppe which uses LBC Express Inc as the courier. They provided me a tracking for it so I can monitor it. The recipient of the item is my friend. It happened to be that everytime your team tried to deliver the item the Cafè, where the item should be delivered is closed for some reasons. The thing is, your delivery team don't even attempt to contact the recipient to confirm if they can deliver the item at a certain time. Now the item is already at your SCS Returns Office.

In addition to, we always check and trace the shipment from time to time online but the updates are not real time! What I am asking now is that you please contact the recipient so that he can make arrangements with you about the item.

Ano nanaman po yang shipment issue na yan? Nung 21 sabi niyo nakaclose yung bahay! Tapos kahapon shipment isaue nanaman!? Bat kasi hindi kayo tumawag or magtext? Kaya nga may contact no. Na nakalagay jan sa parcel na yan! Cod pa naman yan! Nakakahiya dun sa shipper kung babalik sa kanila yung inorder ko. Nakakasira ng tiwala! Sa tagal tagal ko ng nagrereceive at nagpapadala sa lbc ngayon lang to nangyari!

Hi maam sir. I was receive an sms from lbc express that my order is going to deliver today but when i check the status of my order it says that "Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our customer care channels? What does it mean?

This is my tracking number
[protected]
If you can't locate my address. You can email me at [protected]@yahoo.com or call me [protected] or else delivered it in our office located at San Ramon National Highway Dinalupihan, Bataan or I am willing to pick up my order in our Lbc branch here in dinalupihan located at San Ramon National Highway Dinalupihan, Bataan..
My order is from Lazada

Please My baby needs that..
Again this is my tracking number
[protected]