CB Fast Food Chains Subway Complaints #2-21

Subway review: Got totally ignored by Jasmine in Elkhart, IN

Cindy Darling of US

Aug 30, 2026 3:51 pm UTC

Verified customer

Featured review

I was treating my adult son to lunch on Aug. 23, 2026 at the Subway inside Walmart on CR 6 in Elkhart. We stepped up to the counter to order and I was ribbing him about trying to order before me and that I know his mother taught him better, etc. Anyway, the employee JASMINE asked the sandwich and bread I wanted (meatball marinara), then asked my son the same. Just like they always do. She laid both out on the counter with mine in front of his, just like the always do. Then she skipped mine and proceeded to toast his sandwich, then mine. She then took his sandwich down the line with all the ingredients he wanted, wrapped it up, asked him about his drink, offered him cookies, chatted a minute, all the while ignoring my sandwich getting cold. Meanwhile, there was also another employee that appeared to be available that she could have called to see if he could finish my sand as I stood there getting more confused. Mind you, I didn't say anything. I was watching to see what she did and handled the situation. Finally, the other employee noticed what was happening and came over to do my food. Jasmine rang us up (with me paying) without saying a word to me except for the price. Mind you, this was after she had just heard me reminding my son that ladies should order first. Then she totally acted as if I wasn't there.
To make things even more insulting to me, a few minutes later as he and I were eating, she came out for her break, asked him if he needed napkins and handed him one. Once again she totally disregarded me.

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