I purchased a La-Z-y Boy Spa from Costco Canada. What a nightmare. Costco has been great though they are standing behind the warranty that came with the hot tub to pick up the lack of customer service lazy boy and tatum provide. Meantime La-Z-y boy and Tatum Manufacturing who both manufactured the tubs are leaving there customers high and dry. La-Z-y Boy who claims to have high standards of quality and customer satisfaction could care less if our tubs can be fixed or can even get parts. They told me they are wiping there hands clean of the situation and pay for my own parts. Tatum has gone into bankruptcy I wonder why (they build crap), Lazy Boy is headed there too wonder why (poor quality and poor customers service) . I also had nothing but problems with this tub. Many things wrong to many to list Stay away from anything built by lazy boy because they are lazy on customer service and quality.
The complaint has been investigated and resolved to the customer’s satisfaction.