La Quinta Inns & Suites

Booked a room for my elderly parents and then cancelled within the allotted policy time frame. I was still charged for 1 night. I called the hotel and spoke with the front desk and explained that we had cancelled online. The front desk told person told us that we did not and that they have a record of each time we accessed the website. We asked for the manager and was told that she was on vacation and to call back at the end of the week after 9. Called back at the end of the week and left a message for manager Christina. On the same day I called Christina, I received a phone all from a Laquinta in Spokane Washington stating they were expecting our arrival that evening. Again we knew we had cancelled the reservation and were able to provide a screen shot of the reservation screen stating there was know reservation under the confirmation number provided. The hotel in Spokane immediately took our names off there books once informed of this screen shot and information. After speaking with the Laquinta in Spokane, I Immediately called the Laquinta in Salem Oregon to speak with Christine to inform her what had occurred with the Laquinta in Salem Oregon and there is definateley something going on with the on-line cancellation. Christina has never returned my phone call and each time I call I am put through to a different person's voice mail that is not Christina. Upon review of my email correspondence, I noted that in both cancellations I never received an cancellation confirmation email; if I had not taken a screen shot of the cancellation for the Laquinta in Spokane I would have likely been charged. Traveler beware; Laquinta respect your patrons and in good faith return phone calls. S. BROWN

I stayed almost five days I left on the fifth day the air in the room barely worked every time I made a complaint about it I was told to change or adjust the temperature room was so hot at night me and my kids could barely sleep the elevator was out of use the whole five days I was there so I had to take a pet friendly room because I can't climb stairs which messed up my allergies not one time in almost five days did house keeping come to the room to clean and offer towels and when I went to the desk to ask for towels the gentlemen that works in the morning had an attitude and I was told not to come back to the desk and ask for towels because that looked bad and didn't look good but that wasn't my fault someone should have been doing their job which wasn't done the whole time I stayed besides being miserable in a hot room and the gym wasn't available and working for us the most miserable stay I've ever had.

The staff was not polite nor courteous to resolve my problems. When I requested Clean towels and washcloths, I was told that I had to come and get them and they would not bring them. Did not have room cleaned for two days. I am requesting a refund for those days. Thank you for your attention to this grievance

Doyle Bursey Email. [protected]@gmail.com

I am so disappointed in this hotel and staff that I can honestly say that I will NEVER stay at this hotel again. LaQuinta Aliquippa, PA needs serious updates, more parking, and more people friendly management. We checked in Saturday, May 6 with no problem. Sunday morning, May 7 we went down for coffee at 6:00 am. Nothing. I went back down at approximately 8:00 am for breakfast and coffee. DISGUSTING! Coffee grinds in the coffee, about 5 fried egg pattys in the warmer that were hard as a rock, no fruit, not yogurt, no silverware. I asked the front desk shift supervisor (short and just plain mean man) if there forks available. He looked at me like I was stupid. Said, of course we have forks. I replied may I have one please? He threw down his magazine and went to stock the forks. Another customer asked if more eggs and other items would be made available. He was told no. It was first come first serve. If there was a problem, that Bob Evans was next door. Well... this all may sound like petty. BUT when you are paying $250 a night, yes, I would like a decent breakfast.

I also tried to cancel my room the same day. There was a change in plans, and my email stated as long as I canceled before 6:00 pm the same day, that I would not be charged. I was then told no, that I had to give 24 hours. Why then, did my confirmation email state differently?

Very angry, frustrating, and will NOT stay again or recommend this hotel!

This is one of the worst stays I ever had of my life at a hotel. If I was not checking out tomorrow I would leave now. Everything that has happened since I have stayed here has been been dangerous and unacceptable. The first night of my stay they gave my room key to another person and I had to run out of the shower and stop the man from entering. I went downstairs and they said oh they forgot and its their fault. Which was obvious. It terrified me knowing that this happened and their response was sorry. I was given new keys but from that point became weary. The next day I found two roaches in my room, the location outside my door was filthy and at this point I just chalked it up. Today however was the last straw, my room number was given to an ex-business partner of mine. I have told him I no longer wanted to work with him and have been ignoring his calls. So he shows up to the hotel, the front desk not only did not call me and allow me to say I did not want him here. They sent him up with house keeping and let the housekeeper lie and say she was there to clean when it was him. He promptly entered my room and housekeeping left and begun to argue. I was able to calm this man down and just tell him im not interested but it was scary and he could have hurt me and I was in a vulnerable situation I had to lie and say okay lets meet tomorrow, so he would not come back. I ask the front desk person again why did they not call me or just give my room number to a stranger and they stated on your room phone doesn't work and if im scared of people coming I could just call the police. I will never in my life stay at this establish or hotel again and I will be reaching out to the better business bureau, my lawyer and whoever I can. Two times I could've been hurt and or worst. This is dangerous and my life that they allowed people access to. I am not only made but terrified staying here.

Your advertising endorses states that crack down on American liberty
I would not use anythang that advertises for the following states
Florida, Texas, Missouri, Kentucky, tennisee, North Carolina, Mississippi, Alabama, Utah, Idaho, Montana
These places are actively working to crush American liberty and so I will not support any brands that endorse these states

Made reservation 3/25/2023 for 4 nights at La Quinta by Wyndham at Manassas Battlefield, direct with actual hotel location. Was informed of $50 pet fee for stay. OK with that. Arrived at 5:45 pm on April 25, was told fee had been increased. Due to lateness, agreed to fee increase, as it would have been difficult to get other similar accommodations. Stayed the entire four days, as we were visiting relatives nearby, and didn't want to lose time. Our indoor kitty acquired fleas while there (room did not appear to have been deep cleaned after the last pet occupant), and when we arrived home, we kept her in the garage until we could treat with FRONTLINE PLUS for cats, a topical flea killer. Since the application, she is no longer scratching, and has been admitted to our house.

I am really upset with the hotel. Not only did we get a pet fee increase without adequate notice before our arrival, but apparently the pet fee merely is used for income enhancement rather than paying for cleaning of rooms set aside for pet. The carpet was not clean, and smelled faintly of urine (room 106). I was out $70.90 for the flea killer (a 3-pack, of which I used 1 tube), so I am requesting a refund of $47; $25 for the fee, and $27 for the killer. There were other issues, but I would not consider them anything that I could quantify as a cost to be reimbursed.

My stay was ok not like my previous stay In Roswell Georgia. I stayed in canton ga from the the 18th to the 22nd of April 2023& they kept my deposit of $100.00 which was crazy to begin with and they said linen was soiled with food stain which I even offered to wash myself in order to get my deposit back but they didn’t like my offer so I proceeded to say I’m going to pursue a case and honestly they going to pay 500* times what I was owed upon my check out

I stayed at Laquinta Inn, 790 Avenida De Mesilla, Las Cruces, NM on April 10 and April 11, 2023. I was notified by my credit card company that a charge of over $450 was billed to my credit card. I was traveling and only used this card to pay for my room at the Laquinta Inn. After contacting my credit card company, they gave me the name of the company the card was used for and the amount. Like I said, I only used this credit card at Laquinta in Las Cruces.

I went to the front desk and the clerk told me there is no way they can commit fraud because they do not have my complete credit card number, only the last 4 digits. When I checked in the clerk at that time did take my credit card and driver's license, so she would be able to get the information off the card. I asked to speak to the manager. I learned later her name is Roxanne. When I spoke with her,

The next day I went to the desk around 5 PM or so and the woman that checked me in was working. I asked to speak with the manager. When Roxanne spoke with me she said once again, she would go thru the video and let me know what she finds. I never got a call from Roxanne, the manager, that night. I should have asked the other woman what her name was, but did not. The next morning I went to the desk and Rick was working. I asked when the manager would be on duty. I explained the situation and he gave me Roxanne's name as the manager but he did not know the name of the woman who originally checked me in. He thought she must be a new employee. He said he would give Roxanne the message to call me. I never heard back from her.

I don't know what kind of people Wyndham and Laquinta hire, but I do know I will not stay at another Laquinta. I will be filing a report with the Las Cruces PD regarding this issue. I want the complete names of the clerk that checked me in on April 10th and also Roxanne, the manager, her last name.

If you need more information from me, I can be contacted via email or by phone at [protected]. I am thankful my credit card company contacted me and is protecting me from businesses like yours who hire non trustworthy people. I needed to stay a 3rd night in Las Cruces but left your hotel and checked into another one instead. I would appreciate hearing back as soon as possible with the information I requested. Thank you.

We spent the night of Saturday, April 1, 2023 in room 126 on our way home from FL. After about an hour or so I felt itchy and switched beds; about 5:30 the following morning I had bug bites and my husband found the shells of bed bugs in the first bed.

About 24 hours later I began itching and welts were appearing, just like the first time I spent in a LaQuinta. I called the hotel to report but no return call from manager. We will NEVER stay at a La Quinta again, even if it were free!

My name is Lazaro Alvarez and I have been a member of La Quinta Inns by Wyndham for several years. My member number is 1750036452G. I have accumulated free nights and decided to take advantage and travel using those nights. I made a reservation for Thursday, March 23, 2023 at La Quinta in San Antonio, Texas. Reservation #89348EE005757. My wife and I are 68 years old and checked in about 7:30 PM. When we got to the front desk there were 2 young girls behind the counter flirting with a young man and took their time acknowledging us. They were both dressed in t-shirts and torn jeans and were very unprofessional. I say this because all other La Quinta employees at other locations we have stayed are dressed with name tags and La Quinta attire. Once we checked in, we were told the elevator was not working. I was told the elevator had been out since Tuesday March 21, 2023 and they could not give us a room on the 1st floor. I asked the young lady why they had not sent a notice so we could change to another hotel. She replied that they did not have a system in place. Our room was in the 2nd floor and we walk up stairs with our luggage. When we got to the 2nd floor we could smell a very strong odor of marijuana coming from one of the rooms (Note I am retired law enforcement). I went downstairs to complain about the smell and could not find anyone. I saw one of the girls come out of room 121 and then go back inside. I went back to my room but I then noticed that the stairwell door leading to the parking lot was broken and did not close. Anyone could access the stairwell and enter any of the rooms. My wife and I slept there and woke up early and left very disappointed.

Information - I think you need to be aware of.

BED BUGS! MANAGEMENT IS INHUMANE! WORST HOTEL STAY I stayed at this hotel from 03/20/2023 - 03/24/2023. After the first night I stayed there I took a bath, and I noticed a black dot on my stomach. i kept it and wanted to show my son, day 2 , my youngest said he has red spots on his body that he hasn't had before. I made a dr appt. day 3, my oldest son screamed and jumped up and he and my youngest captured and recorded a bed bug. I immediately brought it to the staff attention and the front desk went up to the room and verified and recorded the bed bugs. They moved us to a different room, being that it was 11pm and I had no means to leave the hotel (no car) the front desk said that I could talk to the manager in the morning. I found another bug and showed them the bed bugs (they were not small) . Me and my sons were too scared to sleep in the beds, so I laid on the floor and slept about an hr. I wanted to talk to the manager in the morning, we have been staying at hotels until the apartment is ready. Next day general manager started arguing with me that it might not be bed bugs, I adv him that whatever it was, bed bugs or not, i did not pay for a room with any insects in them that crawl on and bite me and my children, i advised him his own employee even recorded on his phone the bugs that were in our beds in the room he still proceeded to argue with me, I had another reservation for 3 days and he said that he cancelled my reservation, did not offer a refund on the days that I already paid for that I got bit and my children horrified also i paid for a hotel room and service that i got to sleep on the floor for an hr. I didn't even tell him I wanted a refund, I didn't ask for free nights, I just wanted him to make it right. he didn't even apologize. At checkout he kept calling saying check out was at 11, when i was on the phone with WYNDHAM (company that owns la quinta) I have never felt so terrible in my life. He acted like he was the victim, he acted like he paid for the room with his own money , he acted like it was his children that were bit by bed bugs, he acted like he had to see his son crying outside from the terror. He acted like he had to sleep on the floor. I can't believe how I was treated. How this was handled, I didn't even get an apology. I paid over 300.00 for a traumatizing 4 days and the worst hotel stay in my life. Wyndham has got to have a contract with this private owner that uses their name. I plan on suing.

I have video and pictures with a phone that timestamps the time and location of pictures and videos. plus the dr appt from my sons (son is autistic)

Mark Charpentier - MANAGER SHE SPOKE WITH

Manager - La quinta Bloomington West

[protected]

mark.[protected]@highgate.com

545 john carpenter freeway suite 1400 irving tx 75062

highgate.com

Guest :

Melissa Landon

[protected]

WYNDHAM MEMBER NUMBER : 222372071J

[protected]@gmail.com

Confirmation # [protected]

I booked with the hotel through booking.com for March 3 check-in with checkout on March 4. I needed the room for an eyelash appointment, so I didn't need overnight, just a few hours in the morning. I drove all the way from Baltimore. Knowing that I would not be able to check in until 8 am the morning of March 3, I called the property to make sure there would not be a problem. The front desk person I spoke with said that if I didn't check in until the morning, the hotel audit records would not match. He said that the best thing to do would be for him to switch my appointment to early check-in on March 4 for an additional $25 fee. I said that would be fine. When I arrived at the property, I was told (very rudely) by the Assistant General Manager, Brooke Frame, that all rooms were dirty, and early check-in was not available. I explained to her that I had already spoken to someone at the property the night before, and was assured that I could check in at 8 am. Brooke rolled her eyes, sucked her teeth, sighed loudly and threatened to cancel my reservation. She also hinted that I was lying about speaking to someone at the property the previous evening and said "I'm not a mind reader. How am I supposed to know you wanted early check-in"?

It was the worst customer service I have ever experienced at any hotel in my life. Since I could not occupy the room when I needed it, I asked for a reservation cancellation. I have contacted the La Quinta corporate offices, and was told that the property said they reached out to me and issued a refund to booking.com. I contacted booking.com, and they said no refund was issued. Also, the property never contacted me, so they are being dishonest about their service recovery steps. I want a refund for the booking, and I want someone from the property to contact me and apologize for such a terrible experience.

Room 135 staying 0316/23-03/25/23

Customer: G.W. email: [protected]@verizon.net

The check in was fine, the personnel were great however the facilities leave a great deal to desire.

Everything is either outdated or broken, carpeting ripped and gouged in various places as well as filthy dirty.

Exhaust fan in bathroom inoperative, sink faucet was broken/loose to the point of coming out its opening, several electrical outlets inoperative, two of the three lamps were broken and the lamp shades unattached.

The most annoying item was the security pads at the rear entrances were mainly inoperative requiring multiple insertion of the room key to try and get access.

I made the front desk aware of these problems the first couple of days with a written note, but to no avail nothing was done or acknowledged.

There are other nuisances that were petty but should I be contacted I will go over those with an agent

This was a nine day booking !

Never again I will make this know through my reviews on Google and Yelp.

I was asked to provide my drivers license and credit card to be copied on a copy machine for filing due to pass issues with fraud. I was told, they require the locals have their credit cards and ID’s copied. I was insulted, especially since the patron ahead of me was not required to submit a copy and was told that only the locals….I am a long time Wyndham member for over 5 years and never experienced this before.

Karen Jordan

[protected]