La Quinta Inns & Suites
reviews and complaints

We spent the night of Saturday, April 1, 2023 in room 126 on our way home from FL. After about an hour or so I felt itchy and switched beds; about 5:30 the following morning I had bug bites and my husband found the shells of bed bugs in the first bed.

About 24 hours later I began itching and welts were appearing, just like the first time I spent in a LaQuinta. I called the hotel to report but no return call from manager. We will NEVER stay at a La Quinta again, even if it were free!

My name is Lazaro Alvarez and I have been a member of La Quinta Inns by Wyndham for several years. My member number is 1750036452G. I have accumulated free nights and decided to take advantage and travel using those nights. I made a reservation for Thursday, March 23, 2023 at La Quinta in San Antonio, Texas. Reservation #89348EE005757. My wife and I are 68 years old and checked in about 7:30 PM. When we got to the front desk there were 2 young girls behind the counter flirting with a young man and took their time acknowledging us. They were both dressed in t-shirts and torn jeans and were very unprofessional. I say this because all other La Quinta employees at other locations we have stayed are dressed with name tags and La Quinta attire. Once we checked in, we were told the elevator was not working. I was told the elevator had been out since Tuesday March 21, 2023 and they could not give us a room on the 1st floor. I asked the young lady why they had not sent a notice so we could change to another hotel. She replied that they did not have a system in place. Our room was in the 2nd floor and we walk up stairs with our luggage. When we got to the 2nd floor we could smell a very strong odor of marijuana coming from one of the rooms (Note I am retired law enforcement). I went downstairs to complain about the smell and could not find anyone. I saw one of the girls come out of room 121 and then go back inside. I went back to my room but I then noticed that the stairwell door leading to the parking lot was broken and did not close. Anyone could access the stairwell and enter any of the rooms. My wife and I slept there and woke up early and left very disappointed.

Information - I think you need to be aware of.

BED BUGS! MANAGEMENT IS INHUMANE! WORST HOTEL STAY I stayed at this hotel from 03/20/2023 - 03/24/2023. After the first night I stayed there I took a bath, and I noticed a black dot on my stomach. i kept it and wanted to show my son, day 2 , my youngest said he has red spots on his body that he hasn't had before. I made a dr appt. day 3, my oldest son screamed and jumped up and he and my youngest captured and recorded a bed bug. I immediately brought it to the staff attention and the front desk went up to the room and verified and recorded the bed bugs. They moved us to a different room, being that it was 11pm and I had no means to leave the hotel (no car) the front desk said that I could talk to the manager in the morning. I found another bug and showed them the bed bugs (they were not small) . Me and my sons were too scared to sleep in the beds, so I laid on the floor and slept about an hr. I wanted to talk to the manager in the morning, we have been staying at hotels until the apartment is ready. Next day general manager started arguing with me that it might not be bed bugs, I adv him that whatever it was, bed bugs or not, i did not pay for a room with any insects in them that crawl on and bite me and my children, i advised him his own employee even recorded on his phone the bugs that were in our beds in the room he still proceeded to argue with me, I had another reservation for 3 days and he said that he cancelled my reservation, did not offer a refund on the days that I already paid for that I got bit and my children horrified also i paid for a hotel room and service that i got to sleep on the floor for an hr. I didn't even tell him I wanted a refund, I didn't ask for free nights, I just wanted him to make it right. he didn't even apologize. At checkout he kept calling saying check out was at 11, when i was on the phone with WYNDHAM (company that owns la quinta) I have never felt so terrible in my life. He acted like he was the victim, he acted like he paid for the room with his own money , he acted like it was his children that were bit by bed bugs, he acted like he had to see his son crying outside from the terror. He acted like he had to sleep on the floor. I can't believe how I was treated. How this was handled, I didn't even get an apology. I paid over 300.00 for a traumatizing 4 days and the worst hotel stay in my life. Wyndham has got to have a contract with this private owner that uses their name. I plan on suing.

I have video and pictures with a phone that timestamps the time and location of pictures and videos. plus the dr appt from my sons (son is autistic)

Mark Charpentier - MANAGER SHE SPOKE WITH

Manager - La quinta Bloomington West

[protected]

mark.[protected]@highgate.com

545 john carpenter freeway suite 1400 irving tx 75062

highgate.com

Guest :

Melissa Landon

[protected]

WYNDHAM MEMBER NUMBER : 222372071J

[protected]@gmail.com

Confirmation # [protected]

I booked with the hotel through booking.com for March 3 check-in with checkout on March 4. I needed the room for an eyelash appointment, so I didn't need overnight, just a few hours in the morning. I drove all the way from Baltimore. Knowing that I would not be able to check in until 8 am the morning of March 3, I called the property to make sure there would not be a problem. The front desk person I spoke with said that if I didn't check in until the morning, the hotel audit records would not match. He said that the best thing to do would be for him to switch my appointment to early check-in on March 4 for an additional $25 fee. I said that would be fine. When I arrived at the property, I was told (very rudely) by the Assistant General Manager, Brooke Frame, that all rooms were dirty, and early check-in was not available. I explained to her that I had already spoken to someone at the property the night before, and was assured that I could check in at 8 am. Brooke rolled her eyes, sucked her teeth, sighed loudly and threatened to cancel my reservation. She also hinted that I was lying about speaking to someone at the property the previous evening and said "I'm not a mind reader. How am I supposed to know you wanted early check-in"?

It was the worst customer service I have ever experienced at any hotel in my life. Since I could not occupy the room when I needed it, I asked for a reservation cancellation. I have contacted the La Quinta corporate offices, and was told that the property said they reached out to me and issued a refund to booking.com. I contacted booking.com, and they said no refund was issued. Also, the property never contacted me, so they are being dishonest about their service recovery steps. I want a refund for the booking, and I want someone from the property to contact me and apologize for such a terrible experience.

Room 135 staying 0316/23-03/25/23

Customer: G.W. email: [protected]@verizon.net

The check in was fine, the personnel were great however the facilities leave a great deal to desire.

Everything is either outdated or broken, carpeting ripped and gouged in various places as well as filthy dirty.

Exhaust fan in bathroom inoperative, sink faucet was broken/loose to the point of coming out its opening, several electrical outlets inoperative, two of the three lamps were broken and the lamp shades unattached.

The most annoying item was the security pads at the rear entrances were mainly inoperative requiring multiple insertion of the room key to try and get access.

I made the front desk aware of these problems the first couple of days with a written note, but to no avail nothing was done or acknowledged.

There are other nuisances that were petty but should I be contacted I will go over those with an agent

This was a nine day booking !

Never again I will make this know through my reviews on Google and Yelp.

I was asked to provide my drivers license and credit card to be copied on a copy machine for filing due to pass issues with fraud. I was told, they require the locals have their credit cards and ID’s copied. I was insulted, especially since the patron ahead of me was not required to submit a copy and was told that only the locals….I am a long time Wyndham member for over 5 years and never experienced this before.

Karen Jordan

[protected]

I recently stayed at the La Quinta in Carlsbad, NM. I requested the AARP discounted and the desk clerk acknowledged my request. I checked the next morning to make sure it was applied and again at checkout. I was told that the manager said the would not get the discount, even though the AARP program is a corporate participation program.
Dates of stay: 2/1 and 2/2/2023
Rate: $149.00 per night plus $18.66 tax
This was a very disappointing experience-I have notified AARP and Experian. I will tell as many people possible about the experience and not stay in another La Quinta.

On Wednesday,January 18 my sister had made a reservation to stay two nights. This hotel was La Quinta” near the Tampa airport.I arrived first. At first I was not allowed to check in because I didn’t make the reservation. This I understood. I was allowed to call my sister and the desk clerk let me check in. She gave me the keys. When I opened to room I was hit by a powerful smell of smoke. I went back to the desk. Then I explained I wanted and had made the reservation for a no smoking room.The clerk nicely changed my room.When I walked into this room there were two bugs on my bed.

I gathered the bugs in a Kleenex and returned to the desk with them to ask for another room. She went to speak to the assistant manager . His name was Richard. The woman at the desk was pleasant but wasn’t sure of what to do. I explained to the assistant manager how I was upset about the two rooms. I’ve traveled to several countries and have never encountered these issues. He then went to both rooms and returned and said he saw nothing. I restated my issues. He proceeded to say to me that “ I allegedly saw the bugs and allegedly smelled smoke. He never smelled smoke and where are the “ bugs” I told him I’d given them to the desk clerk. Again he said to me another rude comment.I asked “ are you accusing me of lying. He said said “ I allegedly said there was smoke and bugs. I am not saying you are lying. I see a pattern here with you.though. First I complain about.smell of smoke and then bugs”I told him he was being very rude. The complete response and conversation was said with a great deal of arrogance towards me. I was not asking for anything except a new room . This was with no pre planned agenda.

I asked to speak to the manager.now I wanted to cancel my reservations due to his rude ,arrogant behavior.

I waited 5 minutes . Before speaking to the manager he returned. Then I wanted to cancel my reservation due to his his rude , arrogant behavior. He returned to say to me in a very angry, arrogant voice. “,We will cancel your reservation but you are to exit this hotel immediately.” ( when he said this I felt like a criminal.). The manager Chelsey arrived. She listened to my summary of the encounter. She said she would return my money and cancel my reservations. She did do what she said. I asked for her first and last name and also Richard. assistant manager)She said she did not know it. This is I found very odd for a co worker and she did not give me herlast name .I continued to state his behavior was DEFINITELY not anyone should have as an assistant manager or manager.. This was not a very positive experience that any customer should have had, definitely not a behavior that should be present in anyone in this position. It has left a very, very negative feeling for me towards this hotel. I also would not recommend this, hotel to anyone . I am thinking of putting this on social media. This man should definitely be spoken to and watched to be sure it never happens again.

What happened to the saying” the customer is always right”

Mary Beth Crosbie

[protected]

[protected]@sbcglobal.net

Mbr Number 190731126J
I have been using LA Quinta since about the last 10 years and never had a problem, until this time.
I've always had a nice room, clean, treated good by the staff and enjoyed every time I used them.
But this time when I made the reservation, they made it Pay in Advance, Non-refundable and No Cancelation and no Refund no matter what.
I have always paid upon arrival and the few time I did have to make changes, it was no problem, EXCEPT THIS TIME!
This time I was going down to help my son move and I made the reservation 03FEB23 to check out on 06FEB23.
Price: $585.83

My son's wife was put in the Hospital in Jacksonville, Fl., so I called to try to cancel our change the Dates, and I was told that it wasn't possible. If I Canceled, I would lose my $585.83. I was tempted to have my son find a couple Homeless People and offer it to them, but I decided to spend another $300.00 to go down and visit her in the Hospital. I'm not about to lose my money and have to Hotel rent my room to someone else for the same amount, which should be illegal.
I am going to go down later, but losing this $585.83 put a chunk out of my Budget.
I am a Diabled, Retired Enlisted man. It is too dangerous for me to work.
When I go back down in to move them, I'm going to have to stay in a cheaper, not as nice, Hotel.

My two grandchildren ages 17 and 15 years old, the 15-year-old has a disability cerebral palsy, stayed at your hotel on 12-26-2022. The plane was unable to land due to fog at Idaho Falls International Airport, Allegiant airlines landed in Bozeman Montana. The airline was waiting for the fog to lift so they could return to Idaho Falls Idaho Airport. After a while they said they were going to fly back to California. After my grandchildren had been on the plane for over five hours, Allegiant had all the passengers deplane. When the children called and told me that we called La Quinta Hotel by the airport, 6445 Jackrabbit [protected], and reserved a room, and called for a uber to take them there. We asked for a late check out because we didn't know what time they could get another flight. The next morning Allegiant ended up cancelling the flight and we had no way to get them back to Idaho Falls. There was a bad storm the night before, so we waited until 9 or 10 o'clock the next morning to drive to La Quinta hotel in Bozeman Montana to get the children. It is about a 3- or 4-hour drive. I called the hotel to let them know what was going on the person at the front desk said they didn't offer late check out and I would have to pay for another day, or they could wait in the lobby until we arrived to pick the children up. I told her that my granddaughter had cerebral palsy and needed to stay in the room. So, they didn't care and charged me for another night.

I am asked for a refund for one night. Please return my message

I was due to check into the Salem NH on 12/16/22 (today) so I could attend a company Christmas Party. The host of the party has canceled due to a family member getting Covid. I've made at least 4 phone calls trying to get a refund and all I'm told is about the 24-hour cancelation policy. I understand the policy, but this is out of my control and it's very disappointing that LaQuinta believes that charging and alienating a client is more important than customer satisfaction.

I've used Wyndham hotels both in and out of the United States and can't believe I have to go through all this trouble for a refund. The corporate website states that Wyndham is a responsible corporation as far as Covid goes. Your policy doesn't seem responsible to me at all. Would you rather the host of my party not cancel so I can bring Covid back to your hotel?

I really hope that Wyndham Hotels sees the value in refunding a my $120.00 over alienating a client and subjecting the company to negative publicity.

Thank you,

John Silva

PO Box 414

West Dennis, MA 02670

[protected]

silva. [protected]@gmail.com

Confirmation #8945IEE005759

From 12/9/22 to 12/11/22, me and my family stayed at La Quinta Inn & Suites by Wyndham Raleigh Crabtree, NC. My first impression of the Lobby and outside area was that it was very dirty and not well-maintained. The front elevator was not working, and the other elevator did not have the inspection certificate. Walking to our room, we kept noticing the carpet in the hallways was very dirty and tear up on some areas and stained walls. We got to our door and there was a used Qtip on the floor that stayed there the whole 4 days we were there. The door handle and key card did not work, until we tried 5 or 6 times. At the end of the hallway there was a family on the floor, unable to enter their room even though they called the front desk. The room smelled musty, the phone did not work, electrical outlet on the lamps did not work, shower clogged, carpet smelled, felt sticky and was very stained. Next day we saw a used sanitary napkin on the elevator, and it stayed there for a couple of hours. My room was never cleaned, never got clean towels or bed sheets for the whole stay. We asked but they said they had limited staff. The vending machines did not work, which many guests complain about too. The breakfast offered was very disappointing, it did not offer a hot breakfast nor hot water for tea. Many other guests were complaining to the front desk about the key and door and the conditions of the hotel. Overall, we are very disappointed since I have been a member of Wyndham hotel and have stayed in many La Quinta hotels in various states and this is by far the worst experience. My son and I have asthma and respiratory issues that were aggravated because of the mold smell and dust in the room and around the hotel areas. We asked to talk with the manager to get a resolution but was given the excuse that he was a new employee and was not at the premises.

On December 13,2022 my granddaughter Samantha Coley rented 2 separate rooms at your motel in Bend Oregon. 1 for her and one for myself and my dog. My room is 119, we checked in by 6:30pm it is 11:35 now. I have been trying to sleep since I checked in and have been unable to due to the bad smell in the room and the person in the room next to me continuously doing something to the wall between the rooms. It's also keeping my dog awake. I feel sick to my stomach and have gotten a headache. So I just decided to file this complaint then get myself dressed and just leave, sleep in my car if I have to. It's better than the room. She deserves her money back for this room.

La Quinta Inn &n Suites By Wyndham Minneapolis Northwest 7011 North Circle Brooklyn Park Minnesota - Confirmation # 89515ED054338 Aug 22 - Aug 24, 2022. Rate was 114.95 per night US. In the early hours of Aug 23/22 at 1:30 am we called down to the front desk as we could not sleep due to the noise level from another room. Called back down to the desk at 2:00 am as the noise had not subsided, no answer. Called the front desk again at 2:30am, no one answered. Noice level finally subsided at 5:00 am. Aug 23 - Received a text from Expedia asking how my check in when - replied there were extra charges for a pet and that we had not sleep all night due to noise levels even thought we had reported the problem to the front desk, and attempted to report it two additional times, front desk was not answering. Aug 23 - Received a text from TD Visa indicating a there was an attempt to charge $307.85 at La Quinta Inn on my TD Visa. I blocked this charge as it was for two stays, and we had no intention of staying another night. Shortly after 8:00 am we went down to the front desk advised we had not slept all night and asked to speak to the manager, Bran Gauniya. The front desk person indicated he was not in but would be in shortly. We went for coffee and came back an hour later again requesting to speak with the manager we were advised he was in a meeting and could not be reached. I requested a revised invoice based on a one night stay $114.95 US. I have stayed in other Wyndham hotels and have never had a problem. If there was an issue the manager was available and could be reached.

I had a reservation for the La Quinta Inn by Wyndham Queens for November 18th-20th. I checked into the hotel on the 18th between 4-5pm with my girlfriend and the room was horribly dirty, rats running around the room, bathrooms looked like they were just used, hair on the towels, exposed wiring near the beds, and a broken AC/heater unit that left the room freezing to the point my girlfriend got sick. They aren’t allowing me to issue a refund on this hazardous room and when leaving around 1am that night about 5-10 other rooms were checking out for the same reasons.

I had surgery and i found a La Quinta windhem hotel on 3826 W .Waters.mile from hospital. I usually after my surgery find a hotel near so i can rest before as a disabled former cancer too person rest up and return to my 90 year old mothers house. she cant help me so i rest at hotel and i cant be gone long because she has heart failure. I need that day and sometimes two to rest up and get strength.

I left hospital early evening on oct 31.2022. Handicapped van dropped me off no wheelchair accessible did i see, so i hobbled out.

the hotel was pretty empty. i got room312. decided surgery tuggered me out I would stay 31st and the 1st. i took elevator to room. walkling upstairs three flights would make me legs swell. i took bags one at a time for swollen legs and the stitches. i went immediatley too phone-duhhhhhhhhhhhhhhhh.broken nooooooooo. i have my cell but it broke at hospital . i thought just use phone in room. but no usable phone no what?i exhaustedly went back to desk and asked the desk manager what to do my room no phone and my 90 year old mother waiting on call and i had many doctors to call tomorow.OMG OMG the manager looked at me. are you freaking kiding me ?are you homeless. everyone in lobbby staring.what no i have broken cell. need phone people here i asked haad no reservations. so can i get another room i hadnt laid down or unpacked. nooooooooooo are you homeless , homeless people have cells. what is wrong with you. patrons were all aghast. saying they thot he was horrible. unprofessional. in the room the top light above bed also was broken wouold flick on and off the entire time. i hated to mention it. he flipped on that do you want a babysitter. i said id put towel on face and light get fixed tomorow.he said here use my cell call your mom. i did. i wont let you use it again go to your room semd someone tomorrow. what ligght and no phone to check on me by mom or vice versa. he again yelled at me. i am disabled and had surgery they knew ADA ignored.i had a fitful sleep and next afternoon i tired and weak went down the phone they changed that morning waking me up was a pay tolll phone. light ignored. I went down to ask if i could change room and have another nighjt exhausted. i went to get my medical soap and bandages. dying of thirst i grabbed 3 bottles of coke. noooooooooooooooo thr desk said sign sorry were out be back later. whatttttttt i bobbled the cokes i dropped one and as i reached to pick it up my stitches ripped. i quicikly grapped a nearby papertowel and wiped up the small drips from stitches on floor.no harm just embaressing and pain ful.the felmale mgr came to desk and i handed coke money and tip for my stitches to be nice. i went back to room and fixed my stitches.got up early at ten the 2nd before check out called desk about new room. manager said goo get out of my hotel or i escort yu out what?im 65 year old disabled school teacher.not the drunks next dfoor partying all night. all i did was lay down. i was so humiliated and dismayed i left at ten am check out 12. i got to moms saw they had charged me for day i wasnt there. and 477 $for 31st and 1st days of hell and humiliation. i now ended up in emg room have papers. due to lobby fall. now i am on a tubal drain my life is hell. i feel i dont want to go to fla. bar assoociation ,tho a lawyer suggested/.i want restitution. this is suppose to be a reputable hotel

confirmation141-023241...room type SNK2arrival 10/31/2022-$277.76(added 100 for 2nd)!name Karen Waters-Landgraffnights-2cell fixed-[protected]!

While staying at the Inn, on the weekend of the Saturday, November 19th thru Sunday, November 20th there was an employee in the complimentary breakfast area that presented a problem. The waffle machine was not working properly. I tried three times on Saturday to make a waffle and it kept sticking destroying the waffle. My husband tried one time with the same results. We let the day Manager know it was a problem and he immediately came with another machine. He told the employee to which the machine several times, holding the machine in his hands. He got tired of holding the machine and he told him I am putting it in the back. He never switched the machine while we were still there. We came down the next morning Sunday, the 20th and the same problem was still there. There beside us who had used the machine and her waffle was in a pile where she scraped it off the waffle machine. I told her she did not have to eat it like that. I told her to show the manager. The employee, whose name is Orlando, when I informed him that I was going to file a complaint, he immediately switched the machine.

Checked in to a non smoking double bed room on 11/20/22 at LaQuinta in Huntsville, Al. We were not the only people with complaints at this property. The lobby was full and everyone was having issues. The room was not as shown on booking.com. The furniture was broken and faded. The odor was awful in the room., it smelled old and the walls were stained yellow as if someone smoked in there for years. There was mildew/mold on the shower walls. The coffee pot was sitting on the back of the toilet and was filled with opened packages of coffee. The room was not clean. We immediately checked out. I could not stay in such filth.