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Kroger

Kroger review: The people doing your shopping

V
Author of the review
6:20 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

I already filed a complaint and have not heard anything it was done on the 8 TH of this month. Your home shoppers screwed up my order both times they shopped for me. You had steaks on sale $5.98 a pound my shopper bought 3 pounds of the same steak porter house for $12.00 this was in the fall plus in a Natures Bounty Cranberry pills buy 1 get 1 for free only 1 was bought.
2 order it was buy 4 cases of pop for $11.00 she bought the 3 cases then you didn't have Canada dry in the case so she bought 6 or 8 pack of 7 oz cans so I did't get the sale price of about $ 11.00 I ended up paying 4.99 for 3 cases then 3.50 for the 7 OZ cans so I ended up paying $18.46 for the pop.
These shoppers don't care what you pay it's not there money. So last week I did go in the store for a refund and you would not do it. The manager behind the desk was a complete [censored] telling me I could returned it. I told him you you would have took $ 36.00 of steak and garbage canned it. I am in a wheelchair I have been shopping at the miller road Kroger's for the past 15 years. I fill a lot of prescriptions every month for all those years and prior to that the Farmington hills Krogers and the W. Bloomfield Krogers prior to that one. Over 40 years of shopping and a Idiot of a manager says bring it here to return right after a home delivery. ALL of Kroger's items and you tell me your not responsible the delivery people are but it is your service on your web site. I didn't shop because of the virus IF I did return the stuff you would loose more money then what you owe me. The first complaint you did nothing I heard nothing if I hear nothing I will pull my scripts and go some where else. Krogers is responsible for home delivery it's in your web site as a service. Miller road is great Ann Arbor Ypsilanti on Carpenter road bad first impression return desk Manger didn't say he was sorry nothing just kept talking after I said Thanks for nothing I was 10 feet away he was still talking.

Desired outcome: a refund for the money I was over charged on.

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