The complaint has been investigated and
resolved to the customer's satisfactionResolved Kroger — employee complaint
resolved to the customer's satisfaction
I am an employee at Kroger branch 675. I feel as though the courtesy clerks are taken advantage of and paid hardly any respect. I realize the courtesy clerks' job includes more than bagging on the front end. The baggers are the stores custodial staff, the ones who run errands for the managers, the ones who push the buggies in throughout the entire day, and the ones who clear the parking lot of carts each night (this is assigned to one person). I realize this is part of the job and that's why this isn't my complaint. The managers at Kroger branch 675 don't respect the courtesy clerks in the slightest. Many times I've seen the managers take advantage if the baggers by asking them to go outside to push in buggies when they've just came in. Note that it has been extraordinarily hot this summer. 30 minutes on the lot sure does take it out of you. The managers ignore this and complain when we take our rests after pushing in a long line. They're fortunate no one has dropped from dehydration yet. The baggers have gotten sick in the parking lot, and are told to go sit down for 5 minutes and then get back to work. My outstanding complaint is not exactly about the parking kit but instead a matter if respect where it's due. The baggers contribute a kit to the store and I believe they deserve respect to a much higher degree than the managers are giving them.
As a footnote, the new manager up front has prompted me to finalize this complaint because she's just crossed the line in disrespect. I appreciate your consideration.