Kroger review: Pharmacy ( 1 comment)

I have previously worked for Kroger in the Cincinnati area, 15 years collectively. After leaving their employ and moving to the DFW area four years ago, I have seen a drastic decline in customer service. I understand that the most recent pandemic has caused supply and hiring issues. What really puzzles me is why are so many employees unfriendly, sloppily dressed, and the store’s overall appearance looks dirty and unkempt?

Additionally, the technology of que vision was added to the stores. This interprets customer volume and the need for a particular amount of cashiers. This seems to be a procedure that is ignored. My most recent visit had a queue line of 8-10 people and only 5 u scan registers were open and not any cashier operated registers open. This makes for a difficult checkout process when you have a cart full of groceries.

Realistically, I expect occasional incidents. Not an issue on every visit. Whether it’s a filthy walk-in dairy cooler or a cashier rifling through my bagged groceries ( which I had to bag) to see if I had purchased a particular item so I can use my 50 cents off coupon. It has gotten to the point where I take pictures of my coupon items to show the cashier.

One might ask “ Why do you continue to shop there?” There are several other dirty stores with unfriendly employees to chose from! I enjoy using the coupons that are mailed to me and the product selection is generally available. I find most meat and produce better than other stores.