Kroger review: pick up order

I sent my order in and upon pick up there was a problem with the order. Every thing that was on the order I either got 2 or 3 of the same thing, Nothing has ever happened like this ?Half of my order was not received and what was was 2-3 thing the same. I call the store as soon as I got home, talked to someone over this department said they had a lot of new people training and they didn't know what happened because the lady said what I had ordered was on receipt. There was things I didn't ordered. I love Kroger but they kept telling me they would talk to corporate managers but never did. So not sure about ever doing pick up or Kroger again. I went on January 3 today to take back things I got that I didn't order so then I had to go inside Kroger and get my groceries I didn't get.