Kroger
reviews and complaints

i always get a 25 day supply of my prescription and today the pharmacist was so rude to me and told me he was i n charge and i wasnt getting then until 30 days. And i asked why i was given 2 90 day supplies 2 months ago of paxil and he hung up on me... There are alot of issues and mistakes going on at 1600 leestoiwn road in lexington ky that need to be addressed

I have been getting estradiol patches for over 2 years now and have always used a certain brand manufactured by "Sandoz". In January of 2022 I received a brand manufactured by "Mylan". I noticed a horrible rash with itching after the first 48 hours and I noticed they only stay on for 2 days and they are suppose to stay on for 7 days which means I run out of patches before the month is out which means insurance won't cover a new rx before the 28th day which means I am not getting the full amount of estrogen. I asked the pharmacy after getting the same patch in February why did the switch and was told Sandoz is expensive and they probably won't be getting them again and they only get what corporate sends. My doctor sent a new RX with brand name only "Sandoz". When I went to pick up the new RX, it was the "Mylan" brand. I refused it and asked if they could read the notes my doctor out in for brand only. I was told they can't specifically order "Sandoz" brand they order the patch and get what corporate sends. You mean to tell me a patients allergic reaction and not getting the accurate amount of medication is not priority? I need this fixed.

For the past eight years I have shopped regularly at the Kroger store in Mt. Zion, Illinois. It is inevitable that whatever day of the week, whatever time of day, the number of people running cash registers is absurdly insufficient to manage the long lines of customers trying to check out. Yesterday I waited for 40 minutes just to check out because in spite of lines 10 or more people long there was only one person running a cash register. I'm sure the immediate excuse for this is that these are difficult times for maintaining needed staffing, but the fact is that there were (as always) many Kroger employees at work in the store. Is it really possible that there is no plan for cross-training employees to be able to run registers during periods of particularly high traffic?

This is so irritating that I am now resolved to avoid shopping at Kroger in the future. I would rather drive 50 miles to the next town to shop at a competitor than put up with this consistent lack of planning and basic service.

I received a notice that my groceries had been delivered but the delivery is nowhere to be found. I have been home all day so if it was delivered I would have noticed . Order Number: [protected]

March 2, 2022 I ordered a few items for delivery. I received a notice that a couple of items, 24 pack of ice mountain water and Lays wavy bbq potato chips

were not available. But other items were delivered to me even an item from the Deli I had never asked for. However this must be some sadistic joke as I never received anything.

i purchase this product a lot. In order to get the full 400 ct. use of the package, i have to spend almost a half hour pulling apart the plates. If i did not do this I would only get half the use of the package, my family would not bother to seperate them. I am hopeing the maker of the plates can adjust their machinery to seperate the plates better. i also wrip a couple trying to seperate them. it sure would make life better if they could solve this matter. [protected]@yahoo.com [protected]@yahoo.com

I shop at georgetown krogers an I just bought some pizza an both of them have frost bite on them. theyre have been many times ive bought something out of the frozen section for it to have freezerburnt on it. i do not wanna keep wasting my money buy frozen products that have clearly dethawd an was just put back in a freezer

I am a loyal customer at Kroger stores. I moved to Saint Albans 6 months ago and have had the worst experience at the Saint Albans store. The employees are rude and there are never any shopping buggies. I was there last week and there was 5 of us women looking for buggies. I ask 3 employees to help find some for us. One guy told me to go look on the lot. I did but couldn't find one, one employee just gave me a dirty look and walked away, the other employee said " Sorry everyone steals them". I had to go to the South Charleston Kroger. I don't think they care if you shop there or not. If the buggies are being stolen, then they should be brought in more often and locked up at night. If they don't have enough, the manager should order some. It is also the dirtiest Kroger I've ever been in. I don't like to complain, but I shouldn't have to drive further to shop and I'm sure you want your customers in Saint Albans to be able to have a good experience in all your stores. Thank You

Last night I was checking my weekend expenses on my bank

account. I noticed $125.50 charge for Kroger fuel and another charge of $20.52 also for fuel, all on same day, information etc.

Needless to say I was upset because I assumed that my card had been compromised.

I do not take long trips; I know that I have not charged/nor do I spend $125.50 for fuel for a very small car. However, I did spend $20.52 for a weekend trip; the amount of $20.52 purchase filled my car for a round trip fill up using my bank card.

Anyway I spoke to the bank this morning regarding the charges.

I was informed that they have been receiving calls from other bank customers noticing an extra set of “pending charges” after purchasing fuel at Kroger.

They spoke to a Kroger employee and were informed that Kroger in Portsmouth, Ohio has implemented a “pending charge plus the actual amount purchased” of fuel. Therefore the customer has 2 “Kroger fuel charges”, mine was $20.52 (correct purchase amount) plus a “$125.50 pending charge” to my bank account.

The bank said the “pending charge is then removed from the customer’s bank account within 24 hours.

As I write this, the $125.50 pending charge has not been removed, the fuel I purchased was Friday, 02/12/2022!.

My bank said that they’ve had a number of calls like mine with the same complaint pattern.

Their suggestion is contact Kroger and have them explain “WHY”?, and also throughly check your bank account statement for anything unusual, call the bank.

As a Kroger customer I dislike this process of the “extra pending charges” for fuel as in my situation. I think it’s dishonest and frankly to others unaware as a Kroger customer of this change without informing the public. A “pending charge of $1 to $125.50 may be insignificant to Kroger but to me and others NOT.

The policy of “pending charges” is used by the hotel industry and customers with reservations are informed as reservations are made by a customer until their “hotel checkout date”.

I may be one customer but I will certainly voice my complaint to others and take my fuel/grocery business elsewhere!

My other complaint is the purchase of “gift cards” from Kroger and receiving fuel points. I purchased gift cards as Christmas presents for family totalling about $100. I was told that Kroger does not automatically add the fuel points as advertised by your company. Apparently the customer had to make a request to the “gift card company”. So far it’s been useless attempts.

I have Boost for 30 day. Charged almost $20 for groceries not ordered. (Dried strawberries, snickers, Sprite). They fixed issue, but i dont think online ordering should be this hard. I asked for boost membership refund, they refused. Ive only used boost 2x. The first order also not correct, with items not available, and unordered items recd. I will go back to Amazon. Will also try and get word out about Boost. I ordered from Flowery Branch Ga store. It took me an hour to get this resolved. I love Kroger, but if your service doesnt work, refund your unhappy customers

Dawn Anderson

I have loved shopping at Kroger for years now. I live almost an hour away and still do my major grocery shopping at Kroger. However, a recent issue has changed my feelings. My daughter is expecting my first grandchild later this year, and we also love and use Amazon's coupon site. There was a promotion for Huggies diapers, if you purchase 3 packages (I believe it was 3 anyway). We tried several different locations and each time we were told they only had one pack of the diapers, so the promotion was void. I spent an entire afternoon trying to get some of these diapers, even driving an hour to one location to pick up an online order, only to be told they had one package! I am extremely calm and patient, but this was ridiculous! Why did they not tell me BEFORE I drove an hour to get there that they only had one package. Why run a promotion if you aren't going to honor it?...because I have a VERY hard time believing that EVERY Kroger we checked only had one package. I don't believe it for one minute...just too convenient and too much of a coincidence.

But I did find out that it wasn't just me and my daughter who had an issue. Many people were complaining that they were told the exact same thing...that all the locations they checked only had one package...they didn't believe it either!

This is NOT the way to do good business!

~Lynn Ward~

Saturday the 5th While making a purchase at Krogers in Dayton ,ohio on Siebenthaler Ave. Couple was at self pay wallet was left. When realized Mark went back and was told no one,found wallet. Meanwhile friend called service desk and was told that his wallet was at service desk, when questioned about the wallet worker stated the wallet was dropped as Mark exited the store.. So Mark returned and was given wallet minus bank card and 390 dollars. On,the 6th the police was called and met Mark and his wife at store where a report was made and the police viewed camera shots and seem employee picking the wallet up from self pay counter. But the Police said they could not tell what happen after that. Mark also received his bank card on the 6th that just happen to be in lost and found drawer but no money. It is crystal clear that one or more of employees stole money. Since one of your employees clearly stole money hopefully he can be get his money back seeing that he and his wife lives on monthly income. Please investigate ...Its sad when the employees are stealing from handicap customers.l

Bought 5 cartons of this ice cream on Friday 2/4/2022 at Kroger on East Washington St in Indianapolis, IN. These were very different than they normally are. There was no chocolate pieces, the color was extremely different, and the taste was off as well. I normally buy this exact brand and flavor, and I have spent a lot of money on this product, I expect consistently in a product this expensive.

There must be a better way to access the coupons at your stores. My father is disabled and does not have a smart phone and he just recently told me that he can’t get the best prices at Kroger because he doesn’t have a smart phone.

This is heartbreaking and discriminatory.

Please advise.

I have been a Kroger customer since 1961 and have generally been pleased. However, on December 8, 2021 I purchased a box of "Kroger Flavored Stuffing Mix" and was dismayed when I recently went to use it. The front of the box said "JUST ADD BUTTER". Sounds quick & easy.
The back of the box was a recipe for Mexican Chicken Bake with various ingredients and directions. I thought, "great -- an easy dinner". It wasn't and I couldn't use it for dinner because nothing was in the box but the Stuffing mix,
and small packages of cheese and corn chips. Very disappointed and upset.
I might have been in a hurry to shop and get out of the store quickly as Kroger doesn't have a mandated mask policy which I deplore, but I truly believe it should have been clear that the box did not include the recipe ingredients.

I have been trying to use my Kroger's app it's not working for two months I've reset the password it worked for a day I've called Customer Service now twice nobody knows how to do anything there you guys are the number one grocery store in America and have the worst grocery app of all the apps I don't even get the food I want when I go for pick up your switch my orders around I'm like Whole Foods to let you know we're gonna switch to this in advance like you you don't it's not even done right like Walmart waiting to swallow you guys up most incompetent company I've ever seen that's $1 billion company you guys are really despicable at this point this app sucks I'm so pissed off I don't even wanna waste anymore time with you