Kiwi.com

My hubby booked us a trip to the Big Apple for our tenth wedding anniversary, which was a dream come true for me. However, the company he chose, Kiwi.com, turned out to be a total disaster. Right from the start, their staff was clueless and made a ton of mistakes with our outward journey. I had to spend a whopping 6 hours on the phone with them trying to fix their errors. It was a nightmare! Eventually, I had to bypass them and go directly to the airline to make sure we were on the right flights at the right time. But even after that, Kiwi.com sent us an itinerary with the wrong date, flight, airport, and time. It was so frustrating that we had to bypass them again to secure our flights. Because of this, we couldn't book hotels or apply for a visa, which was super stressful since our departure date was fast approaching.

Finally, we made it to NYC, but only after ignoring Kiwi.com and booking ourselves a new flight. It was cheaper than what the company was trying to charge us to amend our booking, even though all the mistakes were theirs. We ended up with 12 itineraries for the outward trip, all of them wrong, with different routes, connection flights, and airports.

Now, we're trying to make our way back home, but Kiwi.com's extreme incompetence and their employees' lack of skills are costing us even more money. On the way out, we had priority boarding, which allowed us to take a cabin bag of 10kgs and a piece of hand luggage. But after reading four more wrong itineraries, we found out that the company didn't facilitate priority boarding on the way home. This left us with two options: pay for the bags to be checked in or be fined 50 pounds per person at the gate. If we checked them in, we couldn't connect normally and had to collect our baggage, go through customs again, and risk missing our flight home. Ironically, the email we received from Kiwi.com told us that we would have plenty of time to make our connecting flight. However, the most recent itinerary they sent us had us flying out of Shannon airport to Manchester (home), even though we were flying into Dublin. We had to contact the airlines again to find out that, due to Kiwi.com's interference, we were now sitting nowhere near each other for the 6 1/2 hour flight from NYC to Dublin or the following Dublin to Manchester flight.

This company is the worst I have EVER dealt with. You never speak to the same person, and each employee brings a new level of incompetence and even more catastrophic mistakes. They even charge you for the mistakes they make! We couldn't get any sense out of the people in the customer service center, so we started contacting them via email to have traceable and evidential conversations. But even then, they couldn't get it right, even when we wrote the correct itinerary for them. Our dream trip turned into an arduous, stressful, and upsetting experience.

I strongly advise against using this company.

KIWI.COM is a complete disaster! I recently booked a flight from London to Baku through Skyscanner and was directed to KIWI.COM to complete the booking. At first, everything seemed fine, but then I realized that the first leg of the flight was with Ryanair and I needed to check in. The Kiwi website stated that they would do the check-in for me, so I didn't worry about it.

However, a few weeks later, I received an email stating that we had been checked in on the Ryanair flight and that we needed to print off the boarding passes. When I checked the boarding passes, I realized that we had no luggage booked, we were seated all over the plane, and we needed to print off the boarding passes. I usually save the passes into my Apple Wallet and never print them off.

I tried to add the extras to my Ryanair account, but as the check-in was done by Kiwi, I needed to know what email they had used. I called Kiwi multiple times, but they were not helpful at all. They said that they couldn't do anything if there were less than 48 hours before the flight remaining. They had only made me aware of their pathetic check-in service with 30 hours remaining, so there was nothing that they could do. They played the Data Protection card when I asked for the email address that they had used.

Kiwi completely messed up and then expected me to fly without any luggage. I had to pay for two more flights directly with Ryanair and add luggage, priority boarding, seating together, and download the boarding passes to my wallet. We now have two extra tickets for the same flight purchased through Kiwi, and we are out of pocket and completely stressed out.

Kiwi has ridiculous policies. Why on earth would they insist on checking people in, giving them no options, and causing all this grief? I assume most people are capable of doing the check-in themselves and selecting whatever option they want to pay for. In fact, the second leg of the flight is from Kiev to Baku with Ukrainian air, and on this flight, they didn't check us in, and we did it ourselves.

I would never use Kiwi again, and I urge everyone to stay away from them. Their policies are ridiculous, and they don't care about their customers. I'm still waiting for someone from management to call back, but I doubt that they will be able to do anything about their less than 48-hour policy. Keep well away from Kiwi!

I recently had a terrible experience with Kiwi.com and I wish I had read all the negative reviews before buying my ticket. I would give them zero stars if that were possible. I made the mistake of assuming that a name like "kiwi.com" meant they were a trustworthy New-Zealand-based company, but they turned out to be a clever scam or just totally incompetent operation based in Czech Republic.

In December 2020, I booked flights from Sao Paulo, Brazil to Sydney, Australia with Kiwi.com. The actual routing was Sao Paulo-London-Malaysia-Sydney, which was their choice, not mine. My original return-to-Australia flights for 5 Jan 2021 had been cancelled by another airline, so I had to take what I could get in Covid times.

Last week, I received an email from Kiwi.com advising me that the BA flight from London-Malaysia had been cancelled by the airline. That means one segment out of three was cancelled. The Kiwi.com website offered me "alternatives" - buy completely new flights from different airlines (at twice the price of the original trip, by the way), or ask for a refund from the airlines (which would basically be zero because it was a slightly discounted fare).

I contacted customer service with very specific emails asking for contact information and indicating that I just needed segment #2 of my 3 flights replaced. However, I received standard cut-and-paste answers about cancellations and selecting alternatives via their website. I then wrote back indicating exactly which flights on BA I needed as the replacement (got this information from the BA website) and again they sent me a cut-and-paste answer telling me to select one of their "alternatives".

When an airline cancels a flight, legally they have to offer you alternatives. It is not the same as a customer cancelling, but the "support" staff at Kiwi.com would not do anything to help me, or offer to get in touch with the airline (BA). Today, I managed to get in touch with the airline (BA) here in Brazil and there is just a chance that I will get out of this mess - they at least are happy with the idea of helping me find alternative flights if possible. However, Kiwi.com cancelled the actual ticket without my authorization so now as far as BA is concerned they have refunded the booking and there is nothing further they can do to help.

Kiwi.com deliberately will not help, because their whole "schtick" is based on you purchasing their "we will actually help you" "guarantee". The problem is that they will not even release information that enables you to do your own work to try and solve any problems with the airlines. In other words, the normal service you expect from any travel agency is "extra" (and then based on reviews here you don't even get it then).

I suspect that they simply hope that many people will naively accept that they must buy new (completely different) flights, when obviously this is b/s. Based on what I have read here, I would expect that they are probably teetering on the brink financially at the moment (due to Covid-19) and that no one will ever see an actual refund. Actually, I would expect them to close-up operations soon, with millions of dollars in unpaid refunds.

Whatever you do, do not book with these people unless you literally don't care if you lose your money and get nothing for it. I am not saying that will happen every time, but obviously it happens a lot!

Kiwi.com is a flight booking service that has been receiving excellent reviews on other websites, but my experience with them has been AWFUL. My husband and I booked flights six months in advance from RDU to JFK to AMS in August. Unfortunately, my husband had to cancel his trip last minute due to an unexpected deployment. We were hoping for some understanding from Kiwi, but they showed zero concern towards his circumstances and suggested he apply for a refund. Unfortunately, the refund was only a few dollars, which was a big disappointment considering we had paid over $600 for his flight. We had to deal with extra costs at the time of having to buy deployment gear last minute, which put us in a financial pinch. Kiwi doesn't seem to care if you don't get a full refund, which is very frustrating.

When it was my turn to fly out by myself, the first flight was delayed. I immediately called Kiwi to ask for an alternative flight from RDU to JFK that would get me to my connection in time. However, they said their system didn't have any flights that would get me to JFK in time. They did offer to cover my connecting flight if I missed it, but I didn't want to miss my connection because it was the only direct flight out for days. The only other option was to choose other flights with airlines that had 16-26 hour travel times with weird layovers, which would further complicate the already complicated process of getting my now delayed checked baggage over to my destination with me. I also didn't want to cut into my vacation days that were already planned and paid for. So, I took matters into my own hands and ran to the nearest flight monitor. To my surprise, there WERE flights from RDU to JFK, and I booked the soonest one so I would still have enough layover time in JFK to deal with the madness that lives there. I kept receipts, tickets, and invoices of everything so I could get reimbursed after my trip.

When I got back and went to file for a refund, Kiwi first said that after contacting airlines, I was not eligible for a refund. I tried again and asked if, considering my circumstances, I could submit my invoice for the flight I had to rebook and get reimbursed for the $300 I had to pay unexpectedly. The Kiwi rep responded (with spelling and grammatical errors - always a bad sign) saying that in the beginning, I didn't contact Kiwi asking for an alternative flight when I found out my original flight was delayed. However, I did talk to a Stella twice. Once to tell her what was going on and ask what flights were available out of RDU in time (none), and the second time to let her know I had actually found another flight out to which she said was okay and that I would be reimbursed for the cost of rebooking my flight. The Kiwi rep I was emailing said no such correspondence took place. Unfortunately, I have no way of fighting or proving this because I didn't record my phone conversations with Stella, and I shouldn't have to if they're providing the "excellent customer service" they're supposed to be.

Overall, I am sorely disappointed in Kiwi and their lacking ability to deliver on anything relating to a resolution. Their policies are scammy, and the way they make their money is on situations like mine when they screw me over and fail to deliver a refund. Lesson learned on my part to never book with a third party. It is ALWAYS best to pay the extra money and book directly with the airline. I'm recommending to all of my friends, family, and public forums here online to avoid Kiwi at all costs. The low prices are enticing, but it is not worth the stress.

My experience with Kiwi.com was a complete disaster. I booked a flight from Munich to Denver, but due to the Corona crisis, the flight was canceled. I contacted Kiwi.com for a refund, but they offered me only three options, none of which were reasonable. I could either cancel the flight and receive only 10% of the ticket price as a refund, rebook the flight and pay for both the old and new tickets, or apply for a refund, which the support team advised against.

After doing some research, I found out that I was entitled to a full refund under Austrian law. However, Kiwi.com refused to refund me and instead offered me a voucher. When I accepted the voucher, they didn't even know how to issue it, and it took them over a week to get back to me.

I have sent over 40 messages to the support team, but they have not reimbursed me for the outstanding amount of 105 euros. Kiwi.com has marked my refund request as 'closed' and has not commented on it. They even tried to make more profit from the Corona crisis by adding a 'service fee' to the tickets, which corresponds to almost the actual ticket price.

In my opinion, Kiwi.com is an inept, miserable, and incompetent provider. They do not care about their customers and are only interested in making a profit. I would advise everyone against booking through this provider. If you have any problems, you can expect to be left with all your costs.

I recently had a trip planned through kiwi.com and unfortunately, when I arrived at the airport, I was informed that my flight had been cancelled. I contacted kiwi.com and was told that they had sent an email a month prior to the cancellation, offering an alternative flight. However, I had not received this email and was shocked to hear that it had been sent. I searched through my inbox, spam, and deleted emails, but there was no trace of it. Despite my explanation, the customer service representative informed me that since the email had been sent, they could not do anything to help me.

I was frustrated and disappointed, but I continued to communicate with kiwi.com and eventually spoke with a manager. However, even after confirming my email, the manager refused to help me with my flight. I decided to contact the airline directly and was informed that the flight had actually been cancelled a week after kiwi.com claimed to have sent the email. This left me wondering if someone was lying or if kiwi.com had some sort of magical powers to predict the future.

Kiwi.com responded to my review and apologized for any inconvenience I experienced. They claimed that the airline had informed them of the cancellation via email on January 16th and that they had sent me an email on January 29th offering an alternative itinerary for free. However, since I did not reply within the required deadline, the protection of the Guarantee expired, as per their Terms & Conditions.

I was not satisfied with their response and reiterated that I had not received any email from them. Kiwi.com then asked for an alternative email address, but I was confused as to why they needed one now when they had been sending me emails before. I felt like they were trying to shift the blame onto me and avoid taking responsibility for their mistake.

Overall, my experience with kiwi.com was disappointing and frustrating. I had to spend an additional $3,000 on a new ticket because they refused to live up to their end of the deal. I hope that they can improve their communication and customer service in the future so that others do not have to go through what I did.

We are a family of four consisting of two young children purchasing as flight from London to Singapore using Etihad by using kiwi.com. On the day of our flight the most horrified moment for traveling with children happens, our name is not in the flight we booked! The depressing moment is best explain in time capsule below:

Flight detail: 3.6.2023, EY20 2.50pm departing London to Singapore via Abu Dhabi

on 3.6.2023

11am - Start to Queue up at Etihad Check in Countrr LHR Terminal 4

11.30am - We were informed our booking is not in the system.

11.30am-2pm - Horrified 2.5hours calling Kiwi.com numerous times (4 times and incurring roaming charges) but we’re asked to wait as our case is thrown to another department within their office.

2.20pm-Etihad Check In Counter closed. ALL 4 OF US STANDING IN FRONT OF THE COUNTER LIKE A POOR KID BEGGING FOR HELP! Etihad doesn’t care of us and neither took the effort to call kiwi.com

2.28pm-Received message in kiwi app asking us to move to terminal 2 as they changed us to Turkish Airlines departing 6.30pm same day. Our hotel booking in Abu Dhabi for a night transit is burnt (amounting USD70)

2.55pm - Arrive Turkish Airline Check In Counter and they move us to earlier flight departing 4.40pm as connection is too near for 6.30pm flight for IST-SIN Sector.

4pm - Waiting at gate and our names were announced on the PA system. Turkish Airlines inform all 4 of us that no food is allocated for us for LHR-IST as we came in late!

kiwi.com, you are inhuman organisation with no responsibility in the welfare of your customer. You create a depressing and bad stigma in my 2 children mind causing anxiety, fear and unforgettable bad thoughts in LHR airport. May God has mercy on your sin!

My booking number [protected]. I booked a flight for a family to travel from Haiti to the dominican republic Monday from May 15, 2023 to Friday May 19, 2023. She gave the E-ticket from Kiwi to the airline, but they told her she had to show the actual visa card of the person who paid the ticket. I have never heard of such thing with AA, Delta, United, Jetblue and other airlines. By the time the family reached out to us to send a picture of the visa, the airlines sold her place to another person. When we called Kiwi to reach to the airline and give us another ticket, they want us to pay 200+ euro for another ticket. I told then we were not at fault, give us another flight or refund our money. They refused to give me a supervisor, it’s always that a supervisor is not available to talk every time you call and refuse to have a supervisor call you back, and said they will not do anything about it. I think the authority should shut this scam business Kiwi down because people are working too hard to make a living.

On the 18th of May I decide for the first time in my life (I'm iny late 40s) to book a flight through a booking company which happens to be kiwi.com since lately I've been struggling financially even a mere £25 saving compared to buying directly with Ryanair is already a lot in my current situation. So, I place my order on the 18th of May evening and on the 19th morning I go back on their website to add my son and mine passport details. At first it shows the details of the passengers incorrect (wrong names and nationality) which before proceeding with correcting them I decide to contact one of their agents asking them why the details entered were incorrect, explaining that it's impossible that I've entered them incorrectly, entering my son's name twice and selecting a different nationality is something impossible I can have done myself. A different agent replies directly to me saying "your request to change your details has been received" when I've never requested anything I've only pointed out that the details entered were incorrect. From this moment on I've been passed on each time to 10 different customer service operatives, 10! During this stressful and highly frustrating period I even called them explaining that I've never entered the passengers details incorrectly and that I've never requested to change any details and that I won't be paying the £60 (!?) extra they were asking me to pay. Please note the flight costed £120. The manager basically called me a liar and said she went to view the recording of when I was entering my details during the initial booking. I kept saying that it's impossible and that I'm not paying anything. Then she said that she'll be willing to accept £30 as a gesture of good will but that I had to pay the £60 first and they would have refunded me £30. Yeah right. Can a company get more scamier than this? Very disappointed. I also requested to raise a formal complaint and dispute of these charges and I have yet to receive acknowledgement of it (over 24hrs have gone past...).

I booked flights with Kiwi as travelling can be complicated in the Caribbean and the journey was with multiple airlines. I am travelling from Providenciales in the Turks and Caicos Islands (PLS) to Martinique (FDF). I am scheduled to change in Santo Domingo, Dominican Republic (SDQ). The first flight is with Intercaribbean Airways and the second flight was booked with Air Antilles.

Yesterday I received notice that the Air Antilles flight was cancelled and the only other flight to FDF would not be possible due to a 30 minute connection time. As such, I need to fly to Santo Domingo the day before, spend the night there and then travel on to FDF the following day with a different airline (Sky High). This itinerary is absolutely fine for me. I often fly with Intercaribbean Airways and I know that there is a small change fee for flights. I also assume that since Air Antilles cancelled the flight, a refund of that flight would be automatically issued as they are no longer flying SDQ to FDF during that time. Changing the Intercaribbean flight to a day earlier and receiving a refund on the Air Antilles flight would mean I would hardly lose any money based on the changes - just the change fee for IC.

However, the options provided to me by Kiwi are:

1. Request a refund on the entire reservation which will mean requesting a refund on the PLS-SDQ part of the trip with Intercaribbean which I do NOT want to cancel or refund as I will lose the $300+ spent on this flight. There is no issue with their flight so they will not refund the booking. They also state that the refund will take 3 months if approved by the carrier which is an extremely long time when Air Antilles will have undoubtedly refunded their cancelled flight automatically.

or

2. Rebook the entire journey with a $10 discount - they are quoting more than $500 for a new booking and losing the whole original flight.

Kiwi are stating that I only have the option to either request a full refund, so I'll lose $300+ on a flight that could be changed with a small fee, or rebook completely and lose everything. I am now in a situation where I have to contact all the airlines individually to fight to get the bookings disconnected from Kiwi, firstly to try and change the flight independently so they are unable to cancel it, and then to find out if they received the refund on the ticket from Air Antilles and are holding it without returning it.

DO NOT EVER BOOK WITH KIWI!

A party of us booked to go to ljubljana on saturday 14th jan - tuesday 17 jan.

My friend booked me on the flight direct with wizzair reference wfdmkm, and i booked ( unaware that my frined had already booked me ) under reference [protected].

My friend asked for a refund of my flight that was booked with wizair direct , and this was sent to kiwi on 31/12/2022 for £90.98. I have been chasing this up and keep being told to be parient

due to no snow, our trip was cancelled so i already lost the money for the flight that i booked with you. I should not be also losing the money that wiz air have refunded you , that you have never received in the first instance.

I have called today and told to be patient, it could take 90 days to sort out. I have waited 108 days already so how is this fair

They take my 1865#$ refund 14$ in 15 minutes cancel . They take money with card but show in cash this is fraud. Never buy tickets online they Auto fill my all information . My bank card i surprise how they know . they confirm and cancel without my permission and after refund 14$ vey quick doing . The company in India but number is UK buy newzeland. I nothing doing confrim payment they doing . I have no idea after all done I know they steal my money. I call so maney time they did not answer.

Wrong email address

Kindly do correcrtion for my email address

hi sir

Please be informed that I have just for few minets ago booked through your system a ticket for trip flying from Amman to Copenhagen via Ryan Air , due to I was so tired I could not note that the email address was gave WRONG

Wrong Address : [protected]@outlook.com

Correct Address : [protected]@outlook.com

For your information my mobile

‪45-[protected]‬ is out of service at current time , therefore ask you to contact me

on correct email ( [protected]@outlook.com)

I am already your customer , so I need your urgent help to save my trip by your correction for the aforementioned mistake

Departure date is 21/ April /2023

Best regards

Wafa Yihya Jarjis

On February 15th, 2023, I received news that my mother passed away in Vietnam. I booked an emergency flight via Kiwi.com departing from the USA to Vietnam within hours.

On February 25th, 2023,, I arrived at SGN airport to check in for my return flight to the USA. I was denied boarding from SGN to TPE because I did not have a transit visa to enter Korea. It was during this time that I discover that the flight schedules booked via Kiwi included multiple airline carriers. Due to the urgency of my travel, I was not aware of the Self-Transfer and Visa-free zone responsibilities, or was the E-ticket provided by Kiwi clearly detail these responsibilities.

I missed the return flight from SGN to ICN and subsequently missed the flight from ICN-LAX, altogether. I contacted Kiwi for help with the matter and was informed that it was my responsibility regarding the Visa and Self Transfer.

The cheapest available flight departing SGN-LAX was for Monday, February 25th, 2023. The only available booking options were via Kiwi or via Eva Airlines. I called Eva Airlines to book the ticket to no avail. I was without an option and once again have to contact Kiwi for help. Kiwi again stated that I have to pay in full for the new one-way ticket; Kiwi also refused to apply the credit refund toward the new ticket.

On February 27th, 2023, I arrived at SGN airport 5 hours earlier than the scheduled flight from SGN-HAN. Upon check-in, Vietnam Airlines informed me the ticket issued by Kiwi provided for a 1-hour layover in HAN is not enough time for me, a 67 years old woman to Self Transfer; therefore, I will definitely miss the next flight from HAN to TPE. The only option is to purchase a new ticket departing SGN to HAN immediately to allow enough time for Self Transfer. I was afraid of missing another flight and purchased a new ticket departing SGN to HAN at 12:20 pm. Even so, at the time of purchasing the new ticket, I have only 20 minutes to run to the boarding gate. Upon arriving in HAN, I had to again run to Self Transfer into the international airport to board the Eva Airlines from HAN to TPE. I am 67 years old!

The E-ticket provided by Kiwi departing from SGN-ICN on February 25th, 2023, indicates a 3 hours and 45 minutes layover for me to Self Transfer. Even if I had a Visa to enter Korea, the hours provided were still not enough for me to Self Transfer. Again, the updated E-ticket provided by Kiwi departing from SGN-HAN on February 27th, 2023, indicates a 1 hour and 5-minute layover. This is seriously not enough time for a Self Transfer.

Kiwi is well aware of the international airline check-in time. Kiwi even indicates this on the E-ticket, “All times are local. We strongly recommend arriving at the airport at least 2 hours before your departure for domestic flights and at least 3 hours before international flights, especially if traveling with checked baggage.” Nevertheless, Kiwi intentionally sold me tickets, deprived me of reasonable times to Self Transfer, and missed my flights.

The reason I need urgent travel to Vietnam is due to the death of my mother. I booked with Kiwi with the confidence that I will have the peace of mind to attend my mother's funeral. In contrast, the itinerary issued by Kiwi added more suffering to my loss, including physical pains from running throughout the airport at 67 years old. Upon arrival in LAX, I had to request a wheelchair assistant due to the pain incurred from running.

Hello kiwi,

I close a fly ticked by your site,

It’s was included:

Bagback (10kg)

Trolley (10kg)

And a 23 kg suitcase ,

The girl in the reception told me that

The fly was included everything , but the

Plane need to pay for trolley (that was

There problems.).

She told me herself, and then I need to talk to you.

So I want my money back, for the extra suitcase.

At least this part.

Thanks ,

Linor

My first flight from Wizz air was delayed 12 hours on 20th Feb 2023 (booking code: LIKRUD), due to which I missed all my connecting and return flights.

Kiwi.com is not compensating me for this loss.

To whom it may concern

My name is Sarah Oladunni Ogiamien, a passenger with record locator - WANRBM and eTicket - [protected] - through Ethiopian Airlines. I was supposed to travel on Saturday, 21, 2023, to Eygpt, but I was not allowed to board because of not have adequate verification for yellow fever. My flight was ET 645 from Hong Kong, ET 452 to Cairo. I purchased the ticket through KIWI.COM. KIWI.COM is giving me a run-around treatment. I am writing to you to request a refund for my trip because I could not travel because your manager said the proof provided needed to be was not sufficient.

I look forward to hearing from someone in this regard. My phone is +853 [protected].

Regards,

Booking ID [protected] Issue date 2022-12-25 Inv. No. [protected]
Flight for two people from Atlanta to Seattle, last 2 legs cancelled due to problems with plane. The cost of those two legs was $714.28. We have only received a refund of $199.76. When will the balance be refunded. Your website is impossible. Cannot get thru to anyone who can answer this question. We are very upset that you have not refunded the entire amount of the cancelled ticket price. We have also made a complaint to the Washington state attorney general, as your business practices leave a great deal to be desired!

Horrible service!

I was searching flights in momondo website from Helsinki to Portugal and wayback to Helsinki. When I found a good price, I selected and it redirected me to kiwi webpage to do the payment. What I didnt notice is that when they sent me to the kiwi website, it was not anymore two ways flight but only one way.

I only saw this after I did the payment when I received the confirmation in my email. I called to the kiwi support and they said I could cancel the flight but my refund would be only of 10 euros, when I paid 1.700 euros for those tickets.

I feel like this website is cheating the costumers once they changed the configuration of my flight (selecting only one way) without letting me know.

Will never recommend this website to anyone for buying flight tickets.

Forget about it, they are all [censored].

hello

in october 2022 we booked a return flight larnaca to london ltn dep nov 3 2022 ret nov 6 2022 under the name theodora malligiannis ref no : [protected]

payment was done with visa card ********7918 amount 464.55 bank of cyprus and the money was sent to you

unfortunately the booking was cancelled by you and we subsequently received an email by kiwi offering us a new booking or refund

unfortunately neither was done

we would therefore be grateful to receive a full refund for the cancelled booking

we look forward to your action

sincerely

theodora malligiannis

[protected]@gmail.com