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Kiwi.com

www.kiwi.com

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1.1

Overall reputation rating based on reviews and complaints

Kiwi.com earns a 1.1-star rating from 22 reviews and 367 complaints, indicating that most travelers are dissatisfied with booking and travel experience.

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Kiwi.com Complaints Page 19 of 19

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Y
10:18 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Kiwi.com incredibly disappointed refunded amount for no flight ticket number provided

Very unhappy quote amount for my cancellation ticket at kiwi.com which I asked for cancellation right away that I noticed the booking confirmation in first 12 hours of the ticket purchased. Why I only get the refunded amount of eur62.29 which I paid for eur6+? This is absolutely unacceptable, I spoke to them and they said wasn't beyond their control at all, it's sounds helpless, so I sent an email to airlines and surprisingly they could not trace my booking number and asked me to get it from the agent where I purchased. Unfortunately the operator mentioned they could not give me the ticket number after verified my personal details due to the ticket number is confidential, it sounds super ridiculous because I don't see the point for verification with the customer details at first, I was asking my right for my ticket number which the airlines asked me to do so at second. At third, what was the operator just said? Confidential of the ticket number? Is it insane? I paid the fuxxxxx eur600 and they refused to tell my ticket number? Unbelievable exceptional explanation discomfort me, the operator even asked me why I contacting the airlines as the agency is available? (Ya, they are available is just that unavailable for assistance), why I called? Because they keep telling me that they can't do anything, because they charged me over price for the cancellation, because even the airlines they could not find my booking is freaking me out. I suspect they actually charge me the price without providing ticket number confirmation yet and leave all the responsibility to the airlines in illegal process that not allow even asking at all, I regularly travelling around and this is a very first time being informed by someone that I have no right to ask for my flight ticket number in my life, could you believe it? I mentioned clearly enough if they could not give me the information I believe they took an illegal process of my bill then I will turn to econsumer government for reporting case and he just said will respect my decision which I definitely will do so if my booking issue still didn't come out the satisfy solution. Furthermore, how can you refunded a very small amount which is like nothing to me? Everyone please concern about my case to avoid unusual incident happen again and again, here to share my bad experience with you who read my story in flight ticket agency among all the complaint boards and internet, wish you are not the next coming victim with loss, I will keep update this profile in travel webs and forums if there's any news.

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J Dadfh
Montreal, CA
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Dec 10, 2017 10:52 am UTC

I agree fully with your comment

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6:58 am UTC
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I have bought an e-ticket from kiwi.com flying from Dallas to Seoul. This e-ticket has three stops and requires me to pick up all my checked in luggage only at the San Francisco airport. However, when I asked the check in airline officers, they said that I would have to recheck in all the three bags every time I have entered a new airport. All three stops I...

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D
4:36 am UTC

Kiwi.com never use them

Never use them for booking flights. I spent some time on searching for tickets, booked them and after this got an email from them saying there had been an error. Tried again and again, but the result was always the same. I phoned them and was offered another non-stop flight same as the previous one but cheaper. Going through needed procedures I noticed that they were trying to send me a connecting flight with a 7 hour stop! Awful.
I declined everything and went to another website.

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W
5:04 am UTC

Kiwi.com be aware

They don't stand behind their offers. They may be nice when talking to them but your problem will never be resolved. I think that my problem was serious because I got an email from them saying that my flight wasn't available. And I have already booked it! After this, I tried to find something acceptable for my family and their support was useless af. I'm very disappointed with them.

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Kisha121
KR
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Jan 22, 2019 8:00 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My booking ticket is [protected]... I want to have a refund on the ticket tht i bought.the price suddenly change and now I want to just refund it..help pls

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Veronica Sookhoo
Brampton, CA
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Nov 04, 2018 10:55 am UTC

No check in baggage was visible until after I confirmed booking. I immediately tried to cancel flights, but within minutes the flight confirmation came through and money deducted. I tried resolving issue via phone and email immediately. I was told that I will hear within 30 days. I heard back that I was refunded $7.00 when I spent $1, 473.34.

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Bruno Pinheiro
IE
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Sep 19, 2018 8:49 pm UTC

It's a shame this company, I bought tickets from Brasil to Madri, they took my money and sent me an e-mail saying that the price now is double. I asked for a refound and it will take 3-5 days. It is a bad company! Take care! Now I will have to find another ticket and wait for my money.

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Daniel George
GB
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Sep 18, 2018 8:03 am UTC

I've lost 2 flight thanks to Kiwi and had to book a hotel waiting for another flight that I paid by myself, of course. Altogether I've lost more than 500$.
Kiwi refunded me almost a quarter of this money.

DO NOT BOOK WITH THEM!

They didn't seem to care to much about the bills I've sent them for refund.

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Lindsay stilleno
Richlands, US
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Sep 05, 2018 4:50 pm UTC

Booked a flight with kiwi, they never ticketed our flight. They will not give us a refund, and dodge a refund when we bring it up. Kiwi.com will not allow us to speak with a supervisor or manager.

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Aslı Çelik Yaşın
Kissimmee, US
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Aug 21, 2018 5:15 am UTC

WARNING!DON'T LOOSE YOUR MONEY
I bought airplane tickets from Kıwı.com.But they didn't explain ticket is refundable or nonrefundable.So ı paid $ 1612 but when ı was cancelled my flight, returned $134 .a long time later(45 days)They say sorry often.But I lost my money .Nobody uses KIWI.com.

ComplaintsBoard
M
12:35 pm UTC

Kiwi.com flight tickets not received

I had made a booking on airindia flight 569 on 25th may departing at 6.20 am from chennai to reach bombay at 8.20am through skypickers.com
I have not received my e-ticket yet. Could you please check why I have not received it so far.
My details
Name: madhavi kumar
Age: 48 sex: f
Amount paid by citibank credit card on 10th april 2017 -$ 61
Please revert to me immediately on this matter at [protected]@hotmail.com or send an sms at [protected].
Thank you
Thank you

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11:35 pm UTC
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I booked my flight in skypicker online from kuala lumpur to dubai! Once the booking was made, they wrote me back to add additional payment cause the price online is higher and the flight is not available! They ask me for additional 86€, so that they will find another flight for me. I refused cause that's not actually my fault because that's is the price...

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