Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Travel and Vacations Kiwi.com Refund dispute with kiwi.com
Kiwi.com

Kiwi.com review: Refund dispute with kiwi.com ( 1 comment)

S
Author of the review
4:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir/Madam,

I am writing to bring to your attention an issue I am facing with Kiwi.com regarding a refund for a flight booked with Air Montenegro. Despite the airline agreeing to issue a refund, Kiwi.com has been complicating the process and sending inconsistent, unclear responses, making it extremely difficult to resolve the matter.

Here is a brief overview of the situation:
-I booked a flight via Kiwi.com with Air Montenegro.
-Air Montenegro changed the departure airport to another city, which significantly impacted our travel plans, as I am traveling with my disabled brother.
-Due to this major change, I requested a full refund. Air Montenegro agreed to issue the refund, and I provided this confirmation to Kiwi.com.
-The airline has approved the refund and requested Kiwi.com to initiate the process, but Kiwi.com continues to delay the process, requesting additional details, sending automated and inconsistent messages, and avoiding clear responses.

I am concerned that Kiwi.com is violating my consumer rights under EU Consumer Rights Directive (Directive 2011/83/EU) and the Unfair Commercial Practices Directive (Directive 2005/29/EC) by failing to provide clear, transparent, and consistent information regarding the refund. Before pursuing legal action, I would like to know if there is any possibility of resolving this issue through mediation or an alternative dispute resolution process.

Could you kindly guide me on how to proceed with mediation, or provide any relevant recommendations for a solution?

Thank you in advance for your assistance.

Kind regards,

Selin Özocak
selin.[protected]@deepdeets.com

Claimed loss: 478 GBP.

Desired outcome: Full refund

Confidential Information Hidden: This section contains confidential information visible to verified Kiwi.com representatives only. If you are affiliated with Kiwi.com, please claim your business to access these details.

Kiwi.com - Refund dispute with kiwi.com - Photo 1
View 0 more photos
More
Send message
Copy link
Report
1 comments
Add a comment
A
A
A. Borer
1 complaint
1 comments
Send a message
Sep 10, 2024 2:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Looks like Kiwi.com has mastered the art of dragging things out! With the airline on board for the refund, it’s puzzling why Kiwi.com keeps dancing around the issue. Hopefully, they stop with the runaround and sort things out before you have to bring in the big legal guns.

More
Copy link
Report

More Kiwi.com reviews & complaints

Kiwi.com - unprofessional airline service. 11
Kiwi.com - changing seats, adding baggage and priority boarding
Kiwi.com - ticket/refund problem 26
Kiwi.com - refund
Kiwi.com - incredibly disappointed refunded amount for no flight ticket number provided 1
Kiwi.com - refund for baggage double payment
Kiwi.com - cancelled flight and kiwi guarantee not approved, abandoned in colombia
Kiwi.com - failed to let customer know of time change
Kiwi.com - kiwi.com rejected to refund
Kiwi.com - travel agency
View all Kiwi.com reviews and complaints

  1. Kiwi.com Contacts

  2. Kiwi.com phone numbers
    +44 20 3885 2186
    Click up if you have successfully reached Kiwi.com by calling +44 20 3885 2186 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +44 20 3885 2186 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +44 20 3885 2186 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +44 20 3885 2186 phone number
    United Kingdom
    +54 11 6842 1785
    Click up if you have successfully reached Kiwi.com by calling +54 11 6842 1785 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +54 11 6842 1785 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +54 11 6842 1785 phone number 2 2 users reported that they have UNsuccessfully reached Kiwi.com by calling +54 11 6842 1785 phone number
    Argentina
    +61 7 4574 8583
    Click up if you have successfully reached Kiwi.com by calling +61 7 4574 8583 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +61 7 4574 8583 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +61 7 4574 8583 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +61 7 4574 8583 phone number
    Australia
    +55 61 3550 0437
    Click up if you have successfully reached Kiwi.com by calling +55 61 3550 0437 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +55 61 3550 0437 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +55 61 3550 0437 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +55 61 3550 0437 phone number
    Brazil
    +359 29 051 073
    Click up if you have successfully reached Kiwi.com by calling +359 29 051 073 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +359 29 051 073 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +359 29 051 073 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +359 29 051 073 phone number
    Bulgaria
    +1 (226) 778-8890
    Click up if you have successfully reached Kiwi.com by calling +1 (226) 778-8890 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +1 (226) 778-8890 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +1 (226) 778-8890 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +1 (226) 778-8890 phone number
    Canada (English)
    +1 (418) 478-2679
    Click up if you have successfully reached Kiwi.com by calling +1 (418) 478-2679 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +1 (418) 478-2679 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +1 (418) 478-2679 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +1 (418) 478-2679 phone number
    Canada (French)
    +56 2 2760 4298
    Click up if you have successfully reached Kiwi.com by calling +56 2 2760 4298 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +56 2 2760 4298 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +56 2 2760 4298 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +56 2 2760 4298 phone number
    Chile
    +57 601 432 0378
    Click up if you have successfully reached Kiwi.com by calling +57 601 432 0378 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +57 601 432 0378 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +57 601 432 0378 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +57 601 432 0378 phone number
    Colombia
    +420 228 880 071
    Click up if you have successfully reached Kiwi.com by calling +420 228 880 071 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +420 228 880 071 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +420 228 880 071 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +420 228 880 071 phone number
    Czech Republic
    +45 43 32 63 99
    Click up if you have successfully reached Kiwi.com by calling +45 43 32 63 99 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +45 43 32 63 99 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +45 43 32 63 99 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +45 43 32 63 99 phone number
    Denmark
    +593 4 605 2295
    Click up if you have successfully reached Kiwi.com by calling +593 4 605 2295 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +593 4 605 2295 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +593 4 605 2295 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +593 4 605 2295 phone number
    Ecuador
    +358 753 252 125
    Click up if you have successfully reached Kiwi.com by calling +358 753 252 125 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +358 753 252 125 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +358 753 252 125 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +358 753 252 125 phone number
    Finland
    +33 801 84 15 31
    Click up if you have successfully reached Kiwi.com by calling +33 801 84 15 31 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +33 801 84 15 31 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +33 801 84 15 31 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +33 801 84 15 31 phone number
    France
    +49 800 000 2636
    Click up if you have successfully reached Kiwi.com by calling +49 800 000 2636 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +49 800 000 2636 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +49 800 000 2636 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +49 800 000 2636 phone number
    Germany
    +30 211 199 4799
    Click up if you have successfully reached Kiwi.com by calling +30 211 199 4799 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +30 211 199 4799 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +30 211 199 4799 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +30 211 199 4799 phone number
    Greece
    +36 1701 3328
    Click up if you have successfully reached Kiwi.com by calling +36 1701 3328 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +36 1701 3328 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +36 1701 3328 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +36 1701 3328 phone number
    Hungary
    +62 21 5091 8489
    Click up if you have successfully reached Kiwi.com by calling +62 21 5091 8489 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +62 21 5091 8489 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +62 21 5091 8489 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +62 21 5091 8489 phone number
    Indonesia
    +353 1800 807 035
    Click up if you have successfully reached Kiwi.com by calling +353 1800 807 035 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +353 1800 807 035 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +353 1800 807 035 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +353 1800 807 035 phone number
    Ireland
    +972 2376 4531
    Click up if you have successfully reached Kiwi.com by calling +972 2376 4531 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +972 2376 4531 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +972 2376 4531 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +972 2376 4531 phone number
    Israel
    +39 800 961 509
    Click up if you have successfully reached Kiwi.com by calling +39 800 961 509 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +39 800 961 509 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +39 800 961 509 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +39 800 961 509 phone number
    Italy
    +81 120 693 188
    Click up if you have successfully reached Kiwi.com by calling +81 120 693 188 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +81 120 693 188 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +81 120 693 188 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +81 120 693 188 phone number
    Japan
    +60 3 9212 1660
    Click up if you have successfully reached Kiwi.com by calling +60 3 9212 1660 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +60 3 9212 1660 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +60 3 9212 1660 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +60 3 9212 1660 phone number
    Malaysia
    +52 55 4440 4762
    Click up if you have successfully reached Kiwi.com by calling +52 55 4440 4762 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +52 55 4440 4762 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +52 55 4440 4762 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +52 55 4440 4762 phone number
    Mexico
    +31 85 208 9325
    Click up if you have successfully reached Kiwi.com by calling +31 85 208 9325 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +31 85 208 9325 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +31 85 208 9325 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +31 85 208 9325 phone number
    Netherlands
    +64 3288 9420
    Click up if you have successfully reached Kiwi.com by calling +64 3288 9420 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +64 3288 9420 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +64 3288 9420 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +64 3288 9420 phone number
    New Zealand
    +51 1643 3580
    Click up if you have successfully reached Kiwi.com by calling +51 1643 3580 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +51 1643 3580 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +51 1643 3580 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +51 1643 3580 phone number
    Peru
    +63 2 8271 2128
    Click up if you have successfully reached Kiwi.com by calling +63 2 8271 2128 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +63 2 8271 2128 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +63 2 8271 2128 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +63 2 8271 2128 phone number
    Philippines
    +48 22 104 25 37
    Click up if you have successfully reached Kiwi.com by calling +48 22 104 25 37 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +48 22 104 25 37 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +48 22 104 25 37 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +48 22 104 25 37 phone number
    Poland
    +351 21 027 0279
    Click up if you have successfully reached Kiwi.com by calling +351 21 027 0279 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +351 21 027 0279 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +351 21 027 0279 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +351 21 027 0279 phone number
    Portugal
    +40 376 300 180
    Click up if you have successfully reached Kiwi.com by calling +40 376 300 180 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +40 376 300 180 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +40 376 300 180 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +40 376 300 180 phone number
    Romania
    +44 1977 788 282
    Click up if you have successfully reached Kiwi.com by calling +44 1977 788 282 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +44 1977 788 282 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +44 1977 788 282 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +44 1977 788 282 phone number
    Russia
    +966 800 891 2144
    Click up if you have successfully reached Kiwi.com by calling +966 800 891 2144 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +966 800 891 2144 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +966 800 891 2144 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +966 800 891 2144 phone number
    Saudi Arabia
    +381 114 250 138
    Click up if you have successfully reached Kiwi.com by calling +381 114 250 138 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +381 114 250 138 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +381 114 250 138 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +381 114 250 138 phone number
    Serbia
    +65 800 321 1550
    Click up if you have successfully reached Kiwi.com by calling +65 800 321 1550 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +65 800 321 1550 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +65 800 321 1550 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +65 800 321 1550 phone number
    Singapore
    +82 234 986 919
    Click up if you have successfully reached Kiwi.com by calling +82 234 986 919 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +82 234 986 919 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +82 234 986 919 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +82 234 986 919 phone number
    South Korea
    +34 930 466 201
    Click up if you have successfully reached Kiwi.com by calling +34 930 466 201 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +34 930 466 201 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +34 930 466 201 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +34 930 466 201 phone number
    Spain
    +46 108 989 708
    Click up if you have successfully reached Kiwi.com by calling +46 108 989 708 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +46 108 989 708 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +46 108 989 708 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +46 108 989 708 phone number
    Sweden
    +41 912 310 017
    Click up if you have successfully reached Kiwi.com by calling +41 912 310 017 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +41 912 310 017 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +41 912 310 017 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +41 912 310 017 phone number
    Switzerland
    +66 2328 4141
    Click up if you have successfully reached Kiwi.com by calling +66 2328 4141 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +66 2328 4141 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +66 2328 4141 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +66 2328 4141 phone number
    Thailand
    +90 312 900 1523
    Click up if you have successfully reached Kiwi.com by calling +90 312 900 1523 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +90 312 900 1523 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +90 312 900 1523 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +90 312 900 1523 phone number
    Turkey
    +380 94 711 3191
    Click up if you have successfully reached Kiwi.com by calling +380 94 711 3191 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +380 94 711 3191 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +380 94 711 3191 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +380 94 711 3191 phone number
    Ukraine
    +971 8000 320 665
    Click up if you have successfully reached Kiwi.com by calling +971 8000 320 665 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +971 8000 320 665 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +971 8000 320 665 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +971 8000 320 665 phone number
    United Arab Emirates
    +1 (208) 689-1712
    Click up if you have successfully reached Kiwi.com by calling +1 (208) 689-1712 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +1 (208) 689-1712 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +1 (208) 689-1712 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +1 (208) 689-1712 phone number
    United States
    +84 2844 582 447
    Click up if you have successfully reached Kiwi.com by calling +84 2844 582 447 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +84 2844 582 447 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +84 2844 582 447 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +84 2844 582 447 phone number
    Vietnam
    More phone numbers
  3. Kiwi.com emails
  4. Kiwi.com address
    Palachovo náměstí 797/4, Starý Lískovec, Brno, 62500, Czech Republic
  5. Kiwi.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2025
  7. View all Kiwi.com contacts
Kiwi.com Category
Kiwi.com is ranked 16 among 488 companies in the Travel and Vacations category
#14 Ctrip International Ctrip International #15 Travelocity Travelocity #16 Kiwi.com Kiwi.com #17 GoIbibo GoIbibo #18 Indian Railway Catering and Tourism Corporation [IRCTC] Indian Railway Catering and Tourism Corporation [IRCTC]

Most discussed Kiwi.com complaints

ticket/refund problem
1
(opinions to this review)
Kiwi.com Alternatives
Educational Opportunities Tours 11 reviews Manny's Air 4 reviews Fairfield Inn and Suites 132 reviews Travelzoo 76 reviews Grand European Travel 9 reviews