CB Appliances KitchenAid

KitchenAid review: Kitchen aid double oven model #KODE900HSS20

Jessica M26 of US

Nov 24, 2025 9:11 am EST

Verified customer

Featured review

We moved into our house on 10/21/25 and the house is only 1 year old. We used the oven 2 times and then on 11/6/25 we received an error code that said the cooling fans were not working and to not use the oven. I called customer service and after waiting almost 2 hours to speak with someone, I was told that the oven had previous issues and even though we were slightly outside of the 1 year warranty, they would send someone out to fix it. The soonest someone could come fix it was 11/17/25, and when the tech looked at the oven, he said he needed to order parts. He came back on 11/21/25 and spent 2 hours "fixing" the oven. I tried to turn the oven on shortly after he left to cook dinner, and I received two error codes- one about the cooling fans and a new one that I had not seen before. So with it being Friday night, I had to wait until Monday 11/24/25 to call customer service again. I was told that they could send out another repair person on 12/1/25 to look at the oven again. At this point, I feel like they should replace the oven since it's had so many issues, but the lady on the phone said they don't do that. Thanksgiving is ruined, and I'm not sure what I'll be serving the 20 people coming to my house on Thursday. The KitchenAid and the Whirlpool websites make it impossible to find a person to escalate any issues to.

Desired outcome: I would like a new oven. This one has clearly had many issues and is conveniently right outside the warranty. A one-year-old oven should not be having these problems.

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