The complaint has been investigated and
resolved to the customer's satisfactionResolved KitchenAid — dishwasher kdtm354dss3
resolved to the customer's satisfaction
I bought this dishwasher 9/15 for $900. It is no longer working at all. I had a local repair company come out and they ascertained it was a faulty touch pad control panel. I checked it should be under warranty. I called customer service and it would be 1-2 weeks to have company based out of Miami to come to Osprey florida to do a diagnostic for $98, no labor included and from what the customer service rep said they would then have to order the part and come back yet again to install it with added labor fees. To make the situation even worse that would be 2 days I would have to take off of work because they don't have any weekend or after hours appointments available. I can get a local company to repair the part tomorrow!!! The funniest thing of all is that the local repair man warned me of the hassle and runaround it would take to fix it. I would like if they could use a local company so a consumer could have their appliance fixed within a reasonable time frame. We are a family of 4 living without a dishwasher for 1-2 weeks is not possible.