King & State
reviews and complaints

I called on Jun 5th to advise my washing machine was not working. They couldnt have anyone come out until the 8th. Fine. They called me on the 12th saying the part was in but could not come to repair the machine until the 19th, trying to tell me there is flooding in my city they need to contend with. I think this is a poor excuse as there is no flooding. I cannot wait until the 20th now bc the 19th no one is home. There is no where to wash laundry that is safe here. When I called I asked for a manager which I was refused.

I got a new Fridge, Stove, Dishwasher, Hood Microwave and Washer and dryer from Leon's on Oct 2020 and a 4 year extended warranty from King and State. Today, In the fridge stopped working. I contacted King and State, ust got off the phone, the earliest appointment is June 13th... my incident has been escalated and someone should call me back within 3 business days...

What a F$#%ING joke. 🤬😡

I have a Samsung refrigerator and I contacted king & state 4 months ago about a problem with my ice maker I also contacted the brick where I purchased it they finally sent someone out to look a it 3 and a half weeks ago and he said he had to research about Samsung ice makers and he would get back to me. I haven’t heard anything back from him . So I contacted the brick again a week ago and haven’t heard anything back from them also. This is the worst warranty company I’ve ever dealt with they want your money but they don’t want to do any repairs very discussed with them my fridge is only 3 years old

My name is Bashar, my reference request number with kingandstate is [protected].

Purchase was made out from kingandstate for lots of appliances for my home, however due to some problem with the Washer, I submitted a request to kingandstate to send some one to fix it, the technician came and he told me it’s fixed, however when I checked it out he did nothing as nothing was fixed, means his statement is untrue.

Then I submitted few claim on kingandstate website followed by several emails and phone calls, however no one responded at all, completely ignored.

Yesterday, May 6, 2023 was the first time some one pick up my call, I explained the representative that after all my claims requests and emails no one solve the issue, therefore I asked her either to repairs it or replace it but she said No for both options, then she said will give you a very small credit almost nothing compare to any washer value and this credit is not a cheque or cash it’s not kind of refund, it’s a very small amount available if I purchase a appliance from a company they decide which company is, means it’s not a credit where I can go and purchase from any where I want to purchase, I immediately told this representative that I want the supervisor to talk to me, then the supervisor called me (her name jessi) , I thought I am going to have a solution however she simply repeated all what the representative said, then while I am talking she said bye and hang up the phone while I even did not finish what I am saying and without fixing the issue.

April 19, 2023

TWICE in 1 month, my Samsung oven door is locked. The first time, on March 17th, a technician was sent. He looked at it, called his office, talked to someone for 10 minutes, then said he wiggled something and it unlocked. He said that all that mattered was that it worked, so he left without diagnosing or replacing any parts.

On April 1st, the door locked again, and STILL NO TECHNICIAN. After dozens of calls to King and State, messages and emails to The Brick, it's been 16 DAYS TODAY WITH NO COMMUNICATION FROM KING AND STATE. And NO WORKING OVEN for 19 days.

This was paid for extended warranty at the time of purchase!

Worst company I've ever dealt with in my entire life

I purchased KitchenAid fridge along with all other appliances from Brick 4 years ago, they sold me extended warranty for all of them. Fridge started leaking few months after they delivered it, i called Brick and they told me call King and State and its been diaster ever since. Few technicians visited my house over the course of last few years even during COVID but no one was able to resolve it. I spent hours and hours on the phone, tons of emails , escalated it through Brick and now they are offering me less than 50% of the amount of new fridge cost and calling it buy out! I am not looking to sell anything , all I want is fridge which doesn't leak

When I asked to speak to someone higher up I was told there is no escalation path . I'm starting to wonder if they're even in business.

We got a new washer and dryer from Leon's on Aug 2020 and a 4 year extended warranty from King and State. In January 2023 our washer stopped working. We contacted King and State who then directed us to a local appliance repair shop. The technician came to our home and inspected the washer and said the company will submit the estimate to King and State for the repair.

Finally after the parts had arrived, the tech came back and turns out that he had not ordered a small piece (lid lock). The repair place then submitted a claim for the missing part and King and State then said they will not authorize any more repairs and they were cancelling the file. Then the told us that they will give us a credit at Leon's for $600 to replace the washer. I have a 2 year old washer that we paid $1100 for plus the cost of the extended warranty, and they are now telling me I have to get another $600+ out of pocket to replace it?

Do not buy extended warranty from King and State.

King and State worst extended warranty. I purchased a 4 yr extended warranty through the Brick on 5 major appliances, August 2020. Within 7 months the refrigerator needed a new thermostat. February 6, 2023, it stopped working altogether. A technician came twice to try to repair refrigerator. On second call it was deemed unrepairable by Tech Office Office at Whirlpool. Trade Care Team Customer Service informed me refrigerator would be replaced/exchanged due to manufacture system break down. The Brick has been working very hard to get a replacement. It has been 38 days without a refrigerator. I reached out to King and State 4 times. When I purchased the warranty I never received a certificate number nor the contract. They finally acknowledged they should have sent a contract. Upon reading it they are offering a 1% prorated credit. King and State are issuing the credit to the store NOT ME. This is not stated in their contract. I have tried calling, sending emails, nothing. No way of speaking to a manager. The people answering the phone definitely read from a script, they repeat the same thing and ignore any question you ask. the. They are open to take your money and then no service is given. Ridiculous. I will not stop here.

Our Fridge stopped working Christmas Eve.

We submitted our claim Dec 28th, 2022 for this issue.

Got a repairman the second week of January, he said, we can't repair your Fridge, you need a new Fridge. We been trying for weeks via phone and email to get a answer on when they will replace our Fridge. We had one email asking a few questions about the persons info for the Claim and then nothing back for weeks since. No one is stepping up to address this and Leons says it's not their problem.

Something should be done to shutdown this scam company.

Our LG fridge water filter, every time we change it, the whole unit needs replacing. We have to get in contact with King and State, book an appt, take a day off work, have someone come in to tell us, it is the same issue as previously. EVERY 6 MONTHS, when changing the water filter, this happens). Then we have to take a day off for the repair man to come in and change the whole water filter unit. Then another 6 months pass and repeat again. If this was not bad enough, this time 16.5 hours on hold, going through the phone loop, 5 online request, 7 emails, and Leons have contacted them in several emails and calls. Very frustated

Purchased 6 appliances and a 5 year extended warranty from Leon's in Coldbrook NS. . When we tried to submit a claim for 2 failing appliances, we were told that Leon's warranty company (King & State) has NO service techs contracted for our area. We were given 2 choices, find a tech and pay out-of-pocket and then submit for either denial or approval of claim (That's how they word it) to King & State, OR take a low-ball pro-rated buy out of the appliances and purchase replacements at the same Leon's. No thanks. Leon's refused to be billed for the service work directly ... immediate red flag letting us know that if we paid out-of-pocket, the Leon's owned warranty company would be denying the claim for reimbursement. We were told either accept refund of warranty purchase price, or leave with nothing. We still have 2 failing appliances and a really really bad experience with Leon's. They are still selling King & State extended appliance warranties that they can not/WILL NOT honor. The WORST customer experience we have ever had.

We purchased extended warrantee through Leon's for our Kitchen Aid fridge. The fridge stopped working so we contacted Leons who put us in touch with King and State who was contracted for their extended warrantee. They sent someone out a week later who advised he had to get approval to order parts but would be in touch. We attempted to contact the technician multiple times over the next month with no response. We then went to emailing and attempting to contact King and State with very limited response. After over 2 months I got a call from a representative stating that our claim was escalated and someone would be in touch within 3 business days. That was on December 20th. this has been going on for nearly three months now with no resolution.

It is 2 years old, stopped draining which caused it to leak water out the front door and affect 2 levels of the house. The machine comes with a ONE YEAR warranty (that speaks volumes on how they view their quality).

Anyways, submitted a claim. Heard nothing in 2 weeks. Called, and finally got to speak to someone after 2 hours waiting. Told me a tech from company X will be in touch. It's been a week and still haven't heard from anyone. Called just now, was waiting 30 min and click... silence. Got hung up on.

Makes me sick how poorly things are made now and can't even be backed up with warranty.

Never again am I buying an appliance that's smarter than me.

My 2 year old dishwasher broke down, the Brick won't fix it, so I am depending on my extended warranty.

It has now been over 3 weeks, and I haven't heard anything back from them.

I feel like if I had not bought the extended warranty, and just called the service company myself, it would be resolved by now.

Extended warranty is not worth it!

Submitted warranty on October 21. Today is November 8.

From the Brick in Castlegar BC.

I purchased an LG fridge from Leons 3 years ago with a 4 year diamond extended warranty. 3 weeks ago it stopped working. King and State was contacted and 5 days later they sent a tech over and he said the compressor needed changing and they would get it in a few days and he would be back in 2 weeks to repair it. Why so long. Now 3.5 weeks later and calling them by phone, email and chat no eta still. Like wtf :( then they called me and offered to credit me$655.59 towards a new fridge. the insane a replacement is minimum $2,300 minimum. i told em repairing would cost me nothing. so now still waiting on eta and they are not answering LG's calls to resolve this :(

I purchased the dishwasher from The Brick, with extended warranty , and it is now having difficulties with its programming.

I have contacted the service department at The Brick countless times now and they continue to inform me that I need to reach out to warranty company King and state to deal with the problem at hand. I have tried to contact the company numerous times, to no avail. I have not received one phone call back, and there is never any answer when I attempt a call. This issue has now been going on for over 3 weeks and still no contact with The King and State.

I am now at a loss. My dishwasher does not function as it should, and The King and State company is of no assistance in the matter.

This company is the absolute worse their employees need to be coached. My senior parents bought a refrigerator from Leon’s in less than a year it broke down. After contacting king and state they had a technician come out to their home 4 days after the claim was submitted. He came to the home and said the compressor is gone and that he will have to order the parts and will be in touch within the next 3-5 business days. After the 5 business days passed no one contacted my parents we then had to reach out to king and state by telephone. The hold times to speak with someone ranged from 30 mins if you are lucky upwards to an hour. They said that the technician was waiting for parts to come in and will update us. The time frame given for the parts kept on changing on every phone calll interaction. The reps on the phone kept on telling me that I needed to understand that their technicians are busy when I asked who will understand that my parents live alone and my father is 87 years old and my mother is in her 70s they disconnected the call. On their website there’s no mention of their location or an alternate number to contact. We are going into 3 weeks now . I am planning to report them to the media channels and the BBB.

I purchased the 5 year extended warranty from Leon's when I purchased 4 appliances for a new house. 4 years into the warranty the control panel on the range broke, I filed a claim and a repair man came to fix the appliance. He couldn't repair it because the parts for the appliance were no longer available.

- First part of the scam: instead of replacing the appliance they offered a depreciated store credit of what they thought the appliance was worth. I was annoyed but accepted the store credit, they didn't explain anything about the credit so I thought it was basically like a gift card for Leon's (that was a wrong assumption).

- Second part of the scam: it's not real store credit that you can use at your discretion. It's time limited to 3 months (illegal for gift cards / store credit in Canada) but this wasn't disclosed to me. I was also told it could only be used at the Leon's store where I had purchased the appliance

- I moved before I was able to purchase a new appliance thinking I had store credit I could use at any Leon's and gave the equivalent cash value of the store credit to the buyers of my house, thinking that I could use it to buy other appliances that I would need like a real store credit, only to be informed that it expired and could only be used at the location where I purchased the appliance which was across the country

Needless to say this is a terrible warranty, never buy an extended warranty from Leon's it's not worth it.