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King & State Customer Service Phone, Email, Contacts

King & State
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2.1 3 Reviews 47 Complaints
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King & State Reviews 50

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King & State Bogus warranty

Nothing but a scam... I purchased warranty for an arcade it broke 1. Week into bringing it home 2 years later the gave me a store credit for $615 with purchase of extended warranty and arcade was around $1000 only to find out now I can only use store credit for another arcade.. These arcades r junk and i'm not paying for another warranty that won't cover it anyhow

Recommendation: Do not purchase anything from the brick and especially don't purchase the warranty with king and state

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J. Witting
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You need to confront King and State head-on. Contact them and demand a full cash refund, not just store credit. Make it clear that their warranty and products are subpar and that you won’t be tricked into buying another faulty arcade machine.

Tell them you expect them to honor the warranty properly and provide a satisfactory resolution. If they refuse, warn them that you’ll take your complaint to social media and other public platforms to expose their scam. Make it clear that you won't back down until they make things right. Don’t let them take advantage of you. Stand your ground and fight for what you deserve.

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King & State Do NOT waste your money on a King and State warranty

They will not repair appliance if the cost is too high for them. They will simply lie to you and tell you it is not repairable as it is no longer in production. They will give you an instore credit which you will be an insufficient amount to purchase the exact same appliance (still in production). The credit offered does not amount to the replacement value of the exact same appliance.

Recommendation: Save your money and don't buy the warranty with King and State - useless wast of money

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King & State Fraud king and estate

Though this seems to be a legit company per complaints board with 87% trust worthiness, this is a fraud scam run with warranty claims denial along with hand in glove partners like The Brick and Leons taking their services. The company does not even have a physical address in whole Canada and have only one overseas headquarters managing bunch of contractors and call agents in Canada to serve warranty claims of appliances been sold in Canada by The Brick and Leons under one parent umbrella company.

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Ikechukwu N
, US
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I think there should be a Class Action against this company or whatever they call themselves. They just deny every claim without even looking or having a Technician look at it. People should stop buying items from Bricks because why would Bricks see all these unresolved warranty issues that their customers complain and still do nothing about it.

same issue i have with my less than 1 year old tv and they just denied my claim and even refused to have me speak with the supervisor, The Agent was so rude and even hung up the phone on me

King & State Complaints 47

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Make :Samsung Model: NE58R9430SG S/N: 0G337DCM400053J Issue: while cooking top stove crack, no physical impact of any kind Name: Charles Email: [protected]@gmail.com ====================================== Reply from King and State: Good Day, I would have reviewed the image sent to us as well as my team lead and we can confirm that this i...

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Today is December 19, 2023. In March, 2019, I purchased (from Leon's) a 4 year extended warranty (on top of 1 year manufacturer warranty) on my LG black stainless french door refrigerator. When I found my fridge & freezer warm (all of my food had to be thrown out), I contacted LG directly (per Leon's instructions). In doing so I was transferred from an LG...

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King & State 75 inch Tv

My TV has lines across it and I reported to the warranty company by the name of king and State. They asked me to send a picture of the tv which i did after a few hours, i got a call from their staff, who first of all was so very rude and wouldnt allow me to ask any questions as she will talk over me and continue to talk. At some point when she said she will not be sending out any technician to come look at my tv, i decided to ask to speak with her supervisor but unfortunately, she denied me the right saying that at this time she would not be providing such an opportunity to speak with her supervisor.

This is really sad how these service companies will collect money from you to apply warranty on your product and when there is an issue they will deny you that

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Update by Ikechukwu N
Dec 27, 2023 10:43 pm EST

I realize they will just comment here asking you to email your name and they will see how to resolve it but they will not doing anything other than this comment here. I responded since Dec 18th but till now, I have not heard anything...BIG SCAM!

Update by Ikechukwu N
Dec 18, 2023 3:28 pm EST

As long as I never have to speak that rude customer care by name Aliyah.

I do not understand the reason I will have to pay for warranty and a staff of your company will speak to people as she likes and still hungs up on a customer telling me that due to the Crack she will not let me speak with her supervisor nor send out a technician to fix or replace my tv.

Why do i have Warranty for the item in the first place?

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Is King & State Legit?

King & State earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds King & State to be a trustworthy company. Although there's a 27% resolution rate for customer complaints, which deserves attention, King & State is known for their high standards and safety. If you're thinking about dealing with King & State, it's wise to check how they handle complaints.

A long registered date for kingandstate.com can be seen as a positive aspect for King & State as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of King & State's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Kingandstate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with King & State's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 3 complaints were resolved.
  • Kingandstate.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The kingandstate.com may offer a niche product or service that is only of interest to a smaller audience.
  • King & State protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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I cannot believe the customer service scamming of this King and State company. Just hung up from a supervisor who accused me of being inept at reading their warranty and she gave me their one sided version of how it should be interpreted in their favour. -she claims that the Lemon guarantee has pro ration applicable even though it states very plainly that...

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TO whom it may concern: I have sent pictures to Michael on Oct 10 2023 as he ask me. Told me a tech would come to look at it . The tech only came a week later open the oven and said it could be fix. I told the tech that there was a serge that came from the back and he ignore me and said he'll file his report to your company. I waited and nothing , finally...

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Trying get a working fridge that I paid over 3k for has been a horrendous experience. Imagine a family of 5 trying to go day to day without a functioning fridge. My fridge stopped working back Oct 25. I called for service on Oct 31. Technician came by my place and after looking into it, mentioned that he needed to order parts. When called back few day...

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King & State Fridge RD23J90G

It has been exactly 3 weeks since we had a service - October 19, 2023 to be exact. They had to order parts and it took two weeks to receive it and they came today - November 9, 2023 to fix it but couldn't because the wrong parts were ordered. I have called them multiple times and no one can seem to help me. They offered a credit of $1300 to buy a new one but my fridge cost $3100. I have three kids and we have not had a freezer in 3 weeks. What kind of fridge will I be buying for $1300?

I usually am not a customer who complains but I think I did everything I can do as a consumer.

I am waiting for a manager to call me on Saturday. I hope they will actually do this.

Claimed loss: Samsung fridge- freezer not working

Desired outcome: Just fix it!!!!!!

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King & State WDT750SAKZ whirlpool dishwasher

I purchased Whirlpool Appliances Nov.2020. Delivered March 2021. About 4 weeks ago, noticed discoloration, looks like corrosion, at the bottom of the dishwasher door. I completed an online request for service at King and State. Oct 10/2023, a rep called and left a message, informing that corrosion is not covered under the extended warranty. How can they be sure its corrosion?

Desired outcome: Please, I would like the dishwasher door to be repaired or replaced. My Invoice #11240TTVTBP.

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Pam Redden
, US
Nov 09, 2023 11:37 pm EST
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I would contact whirlpool directly…Kings and state are terrible to deal with..they couldn’t careless about their customers….

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King & State Warranty

We were advised that our fridge would be 💯 covered if something went wrong. Not even two years later our freezer drawer has a significant crack (fridge is used by two elderly people who are out of the country 6 months of the year). King & state advised that it’s not covered, even though this is clearly a manufacturing defect. We’re beyond disappointed and frustrated with the lack of transparency and professionalism of this company.

Desired outcome: Replace freezer door.

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In July 2023 my dryer stopped drying. I contacted The Brick who referred me to King and State. I contacted them and they sent a technician out to [censored] my dryer. A week later they made a repair. This did not fix the issue and I placed my second call. They came out again and made a second attempt, this also did not fix the issue. I contacted them a third...

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I first contacted Leon's Crossiron Mills, Calgary location when I noticed a line appearing while the TV is turned on. There is no external damage to the TV. Since the TV was purchased just over an year ago, Leon's asked me to contact King & State. I contacted them and they sent a technician after a few weeks. I have been waiting for this to get fixed, but a...

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King & State Gas Range

It's been 1 year and 6 months that my gas range has a problem, they replacing the item the gas valve and its still a problem. The technician in my area is only. I don't understand your company you must hired more than one technician. I live in Stittsville Ontario and I'm not the only who lives her. I hope you guys replace my gas range.

My gas range is Samsung Gas Oven Range. Model number is M/C NX58M6650WS/AC.

S/N: 0F8R7DDM100314H

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King & State Samsung cooktop

I bought a Samsung Cook top through Bricks and purchased extended warranty through King and State. After one year the knob got issue and system over heated multiped times and within the manufactures warranty period they fixed the issues instead of changing the faulty machine. The issue was not resolved and exactly after a year this issue came up again and when i contacted King and State as advised by Bricks staff, they informed me that won't be covered under the warranty as it caused due to impacted damage. I would like to proceed with complaint on cheating customers and declining the services without any valid reasons.

Desired outcome: I would like to fix the cook top

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King and Estate seems being the extended warranty provider for The Brick is looting people. Denying claims has gotten to their habit at random running with incapable and non-qualified technicians. We purchased Samsun TV 65 inch from The Brick Store in Hamilton and purchased signature warranty for CAD 210 having a total cost of CAD 1200 approximately. When...

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King & State Réfrigérateur LG

Nous avons acheté un réfrigérateur LG chez Leon en avril 2021 ! Le compresseur ne fonctionne plus et kingandstate est la pire compagnie pour le service. Depuis 1 semaine qu’on se bat avec eux afin qu’ils respectent la garantie que Leon nous a vendu. Leon et king and state se renvoi la balle sans arrêt et nous n’avons toujours pas reçu la visite d’un Technicien

VOUS N’ÊTES QUE DES VOLEURS !

Desired outcome: D’avoir un technicien immédiatement

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King & State Samsung dishwasher

Me and my fiancé bought a Samsung dishwasher about 3 years ago and recently it broke and warranty no where to be found! It’s been 2 weeks since my first initial call was told service would call with an appointment within 48 hours so 4 days go by no call I called again last Monday a week later and was told that they put my service in priority and that someone would definitely be in touch within 72 hours and still no one now I just want them to replace mine with a new one

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King & State Sharp tv

it bought a TV 2 yrs ago from Leon's, now is shutting off on me as soon as i turn it on, I called on Monday and Michelle wasn't in but I was to send her an email with my issue. called back Tues and she said she would send me an email with the email address phone number and my invoice number, Thurs I called again and she said she sent it I didn't receive anything from her, she asked Daniel(the manager) to email it to me and I received his.I sent 2 claims in and no reply, I tried to call the number he provided for me and it was the wrong number. I emailed Daniel telling him I have had no help with my TV issue asking him if he could pls help me with this issue and he emailed me back giving me the right phone number. Over a week later king and state has givin me the run around as well after emailing 3 claims to the email address provided and hrs on hold I still haven't got my TV fixed.they said they can't find my invoice number in the system

I would not recommend Leon's, they don't care about their customers nor would I ever get a king and state warranty(that I paid 65$)they don't care. So now I have to go buy another TV because I am not getting anything from anyone for help and I have my grandchildren here for a week and no TV to watch before bed

Desired outcome: TV repaired

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King & State LG fridge & warranty

I am really disappointed with King & State Warranty Insurance. I have major concerns & complaints regarding their warranty process. I purchased a LG Fridge and the 4 year extended warranty package from Leons in 2018. On June 28th, 2023, my fridge stopped working. I immediately called King & State to initiate the warranty process. A technician came to my house the following day. They informed me that the compressor had broken down and he would order the parts asap. They stated they would be back on June 6th with the parts to fix it. I called the technician and he has yet to receive the parts. I then called King & State to inquire how long the process would take. The rep was quite stern and informed me not to call back with a complaint until 2 weeks have passed (July 14th). The first repair finally occurred on July 12. The technician had informed us to wait 24 hours for the compressor to reach its full capacity. However the following day, I noticed the fridge was running non-stop and was making a noise 24/7. A King & State representative called on July 13 to see if I still had any concerns with the repair. I had informed him about the problem. He said he will note this problem on our file, and to wait 1 week to see if the problem persists. If the problem persisted, he said to call and continue the claim process. Within the week, the following problems occurred:

- Fridge was working non-stop

- Food in the fridge was freezing

- Strange noise coming from the fridge continuously

- Moisture build-up

I called King & State on July 19th to submit another warranty request. The request was submitted as a goodwill as the warranty was over. The second repair service was booked for July 27th. An hour after the technician repaired the fridge, it completely stopped working again. Everything in the freezer melted and the fridge was no longer holding the temperature (the stand alone thermometer was increasing in temperature). It is safe to assume both technicians were not able to repair the fridge. I immediately called the customer service number to report the issue. The representative repeatedly stated a problem can only be submitted after the technician had submitted their report. Until then, no corrective action can be taken. She told me to continue calling back the following day to see if the report is submitted and then report the problem.

The next day after getting in touch with King & State to report the non-cooling fridge for the 2nd time, they called back to be offered a prorated refund that can only be used to purchase an item at Leons and within 30 days of issue.

I find this entire situation ridiculous. First of all, King & State took more than a month to try and fix the fridge. It was only made possible due to my consistent calling and emailing. It seemed like they wanted to prolong the process as long as possible so that we would give up. They tried to get out of the warranty by claiming that they were doing this service out of 'good will'. It should not even be described as a 'goodwill' as the initial warranty request was made prior to the warranty expiring. It is not my responsibility that the technicians could not fix the fridge and the parts took a long to arrive. As the initial issue was never resolved, the full warranty should have covered it.

Secondly, the warranty itself is a cheat. They did not offer the full purchase cost. The Leon's agent who sold me the warranty should have clearly stated that it is a prorated warranty, and the money given is only credit that could only be redeemed at Leon's. By not stating these conditions at the time of warranty purchase, I was scammed into buying something I would have never purchased. These warranty conditions would have caused me to reconsider whether to purchase items at Leon's in the first place. I find the offer extremely laughable. With the way King & State treated us as customers, why would I want to purchase another appliance from Leon's? Why would I ever want to go through this entire situation again? I am not interested in paying for an extended warranty that does not provide any service.

Neither Leon's or King & State warranty provided any meaningful help throughout this process. This process took an entire month. Living without a refrigerator for a month is extremely ridiculous and mind-blowing in this decade. Not to mention the amount of food discarded due to spoilage; an amount of $500.00. Including the days off I had to take off to accommodate the technicians, another $500.00.

I highly advise individuals: DO NOT PURCHASE EXTENDED WARRANTY WITH KING & STATE FROM LEONS! Please read others' reviews on consumer boards as I am not the only one who shares this experience.

Ideally I would want the entire cost of the fridge back and not as a credit to be used at Leons. I have absolutely no interest in purchasing anything from Leons again.

Desired outcome: I want King & State and/or Leon's to reimburse the full cost purchased for this fridge (no store credit or exchanges).

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King & State Fridge

Hello, I called the Brick on the 30th of June as we were away and came home to a rotten food smell, Our fridge was dead. after hours of clean up and tossing all of our food, hundreds of dollars of food. They informed me that I was about 4 weeks past the 1 year manufacture warranty but that we did purchase the extended warranty so they will help us and to call King and State. What a joke! Trying to get through to them was like pulling teeth! 3 days and countless hours later several times they dropped the calls. I finally got through they scheduled a service call for the following Thursday. (almost a week now) the service technician came and complained he couldn't pull out the fridge, Then said yeah, Sounds like a compressor, left the fridge plugged in, and running, the compressor all the while still trying to click on, Making noises.

He just left and said someone would be contacting us whenever the part is in.

I have been reaching out to the warranty company and whirlpool and the brick, the only ones answering the calls and or emails is whirlpool. They mentioned they have escalated this, And the service man would be coming back the following Monday, Which was yesterday. YAY we are so excited, so I took the day off work yesterday, calling someone all day long to see where and when they would arrive, With no answers, Here we are on day 16 and I have AGAIN been on hold for over an hour with them trying to get answers. We are a foster home and we have 5 kids. this is so unacceptable, Not to mention how much money we had to just throw away!

Desired outcome: new fridge, compensation for food loss, etc.

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King & State Fridge repair

I had warranty on my fridge from this company my fridge stopped working and I had to call the company to send a service guy to take a look after 3 weeks then a service guy came and he said I needed a new compressor again I had to wait for the part to be ordered another month of waiting finally came and replace the compressor after 4 months I had the same problem and the fridge is not cooling I called the company again they said my warranty is over and they can’t do anything worse place worse customer service don’t even waste your money and buy warranty from them worse technicians don’t know what to do and if you want to call them you have to wait at least an hour for someone to answer or they say put your phone number to call you back they will never do it’s better for them to close and do this business

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Frequently asked questions (FAQ) about King & State customer service
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Is King & State a legitimate company?

Yes, King & State is a legitimate company, but it's essential to clarify which King & State you are referring to as there might be multiple companies with this name in different industries.

What products or services does King & State offer?

The products or services offered by King & State will depend on the specific company you are referring to. It's crucial to research the particular company to understand their offerings.

How long has King & State been in operation?

The operating history of King & State will vary depending on the specific company you are referring to. Research the particular company to learn more about their history.

Are there any customer reviews or testimonials available for King & State?

Customer reviews and testimonials for King & State can be found on various review websites and forums, providing insights into the experiences of customers who have used their products or services.

Does King & State work with reputable partners or manufacturers?

A legitimate King & State company should work with reputable partners or manufacturers to ensure the quality of their products or services.

Is King & State's website secure for online transactions?

A legitimate King & State company should have a secure website that uses SSL encryption to protect customer information during online transactions.

Are there any hidden fees or charges when purchasing from King & State?

A reputable King & State company should be transparent about any fees or charges associated with their products or services.

How does King & State compare to other companies in its industry?

Comparing King & State to other companies in its industry will depend on the specific company you are referring to. It's essential to research and compare different options to find the best fit for your needs.

Are there any customer complaints about King & State?

As with any company, some customers may have complaints about King & State. It is crucial to read and consider these complaints alongside positive reviews to form a balanced opinion.

What kind of customer support does King & State offer?

A legitimate King & State company should provide customer support through various channels, such as phone, email, or live chat, to address any concerns or questions.

Are the products or services offered by King & State genuine and of high quality?

A reputable King & State company should offer genuine, high-quality products or services sourced from reputable partners or manufacturers.

Does King & State offer any promotions or discounts?

A legitimate King & State company may occasionally offer promotions or discounts on their products or services, which can be found on their website or through third-party websites.

Is King & State a registered business?

Yes, a legitimate King & State company should be a registered business that operates in compliance with relevant laws and regulations.

Can I trust the information provided on King & State's website?

A reputable King & State company should provide accurate information on its website about its products or services, although it's essential to cross-reference this information with independent sources.

How can I verify the legitimacy of King & State?

You can verify the legitimacy of King & State by checking its registration with the appropriate regulatory bodies, researching its history, and reading customer reviews.

Does King & State have any partnerships or affiliations with other companies?

A legitimate King & State company may have partnerships or affiliations with other companies to enhance their service offerings or expand their product range.

What is King & State's policy on privacy and data security?

A reputable King & State company should have a privacy policy that outlines its commitment to protecting customer data and adhering to relevant data protection regulations.

Can I modify or cancel my order through King & State?

A legitimate King & State company should allow customers to modify or cancel orders, although you should review the terms and conditions of your order to ensure a smooth process.

Are there any additional services offered by King & State, such as customizations or bulk orders?

A legitimate King & State company may offer additional services such as customizations, bulk orders, or other unique offerings, depending on their current service portfolio.

How can I stay informed about new products and updates from King & State?

You can stay informed about new products and updates from King & State by following them on social media, subscribing to their newsletter, or regularly visiting their website. By staying engaged with the company through these channels, you can stay updated on any new developments, product releases, or industry insights that may be relevant to your needs.

Overview of King & State complaint handling

King & State reviews first appeared on Complaints Board on Dec 14, 2018. The latest review Bogus warranty was posted on May 26, 2024. The latest complaint Do NOT waste your money on a King and State warranty was resolved on Mar 07, 2024. King & State has an average consumer rating of 2 stars from 50 reviews. King & State has resolved 13 complaints.
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  1. King & State Contacts

  2. King & State phone numbers
    +1 (866) 273-0927
    +1 (866) 273-0927
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  3. King & State social media
  4. Laura
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    Jun 13, 2024
King & State Category
King & State is ranked 346 among 548 companies in the Attorneys and Lawyers category

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