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National Family Solutions
reviews & complaints
National Family Solutions
reviews & complaints

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16 complaints
5 resolved 11 unresolved

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National Family Solutions reviews & complaints

National Family Solutions complaints 16

C

National Family Solutions - I paid my $100 havent heard nothing since

I'm just a mother trying to get help for my daughter visitation agreement I spoke with troy 2/7/2017 I was told how the program worked, I agreed to do the program, I paid my $100, 2/8/2017, I was told I would get a email to start the next step, no email. I have been calling and now no one picks up my call. I was able to speak with someone until after I paid my money. I'm highly upset and I want a refund for my $100.

T

National Family Solutions - Divorce and my $800 plus the $100

I am not satisfied with the services I paid for. I send questions in an email to tara nixion and get no answers back half of the time she skips over the important ones and only answers what she...

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P

National Family Solutions - Refund of money

This company is a rip off. They call you and email you constantly and then you talk to them and they act like they will help you . They feed you full of crap and then you pay them 100.00 . After they...

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R
Nov 11, 2015

National Family Solutions - Should i hire them

I seriously JUST spoke with the company and I noticed that the man kept interrupting me and not even allowing me to explain anything.. but he sure was very pushy about the $100.00 fee. When I told him I dont get paid till Friday he immediately cut me off and said what time can I call you on Friday. This made me very worried and decided to google issues with the company, . great! right back to square one. ughhhhh! ONE STRESSED OUT SINGLE MOMMY

National Family Solutions - I used National Family Solutions

I used National Family Solutions to lift my hold to be able to move out of the current county I was in to another not touching mine... That being said I was nervous knowing I was not going to have...

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National Family Solutions - I cant believe its over

I spent the last 5 months going through a custody case and am happy to say its over. It really did take a lot of work for everyone involved but it was worth it. I got the visitation with my kids that...

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National Family Solutions - not what they said they were

I called National Family Solutions for help getting my daughter back I spoke with a man I don't remember his name right now but he referred me to Tara Mason, after I had given them the $100 for their...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Family Solutions - Fraud (Legal Services)

A couple years ago I finally decided to take care of some issues with my legal guardianship of my son since I had moved back to Texas from Virginia and his mother had given me sole custody in a...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Family Solutions - wont give me my 100.00 back

I called this company to ask for some help about a custody case .I spoke with a lady
Tara Nixion she send a questionaire via email so that they could get started on my case
but, then they told me that they will charge my debit card after a week 59.99 for the web site [protected]@nationalfamilysolutions after i had just payed them 100.00 three days before.I don't think its fair my case hasn't even gotten to court yet now their charging me more money? I am a single mom I don't money to be giving away.

Jen Roberts why are you responding to every one's posts defending this company? Is it because you work for them and are trying to save them from having nothing but negative reviews? Stealing money from desperate people is the lowest thing you can do. I hope you never get caught in a bad situation and then get ripped off when you were expecting help.

When I spoke to Walter he was VERY CLEAR about the 100.oo deposit and the 59.99 seven days later and then every month after. I do not know if this is a good company but they are very polite and seem very knowledgeable and are very up front about them NOT being a law firm. I am only sticking up for them because they said they voided my 100.00 and am on low income which is a huge amount of money for me. I would be interested to hear from somebody who has used this company and followed through and what the results were.

I gave them my hundred bucks via debit card then 15 minutes later panicked and called them back leaving 3 voice mails that they need to void my transaction as it would overdraw my pitiful account..and Walter said they had voided it. My bank said check account on line every day and see if they really did so I will let you know..only if they DID NOT. Also if it is a debit or credit card you can dispute the charge as soon as they go through ! Hope this helps at least one person.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Family Solutions - never got paperwork, lied to

i was completelylied to from the bat and tricked into by their smooth talking, told them i wanted my money back right away after they told me they would not be able to show up to court for me or set up telephone conference. then i talked to eric he wrote a letter to the court for me, i had to send though. then they told me the day before i went to court to file for emergency custody which i told the judge like they said. the judge told me i needed new paperwork, i told nfs and they never got the paperwork to me before court so now I've lied to a judge. thanks ifs. you guys screwed me. this is the worst company and is a total scam. i could of paid an attorney what i paid them and already been done. screw job, never use these guys.

Jen Roberts why are you responding to every one's posts defending this company? Is it because you work for them and are trying to save them from having nothing but negative reviews? Stealing money from desperate people is the lowest thing you can do. I hope you never get caught in a bad situation and then get ripped off when you were expecting help.

When I spoke to WALTER the very first time he told me that it was vital that we, the clients, be very pro active..meaning getting paperwork back to them, supplying evidence, etc. WE, the clients are expected to do alot of work. I know from working with Bender and Bender that to be successful in anything legal it is US that ultimately makes or breaks a case. I worked my butt off for 2 years with Bender and Bender, it was like a full time job faxing and calling and filling out paperwork..but we won and they, like this company are NOT a law firm. These type of companies are better than lawyers. You just have to do the work. Sorry, but I disagree with you all. Enough said

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Family Solutions - National Family Solutions

I am planning on filing a child support case against my ex-spouse for continued support and found a link to National Family Solutions while doing some research. I spoke to Steve Tanner during my...

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National Family Solutions - Services not rendered

I went to National Family Solutions to get help with a custody battle. They assured me when I hired them that there would be no problems and that they would make sure that my documents would be sent to the court. After I paid them in full, they sent me the documents that needed to be sent in and filled and told me that I would have to be the one to pay for the filing fee and the serving costs. When I try to contact them to find out what is going on, they either don't answer my phone calls or avoid me all together. The only communication I have with them is through email and my "case worker" only answers half of those.

N

National Family Solutions - Untrustworthy

My daughter went to this company for help for a child custody issue. One of their employees, named STEVE, called me on a Saturday morning. I agreed with him to assist my daughter with the down payment of 100.00 to get her case started. I stayed on the phone with him for quite some time stressing I was only paying the down payment and nothing else. Low and behold...they used my credit card information to bill my credit card several months of charges...THe signature they used for this was my daughters and not mine...I never signed any agreement with them...Unfortunately, I have not been able to recap my losses due to their fradualent use of my credit card. Warning...it is only their word against yours and never trust anyone with your credit card information.Despite my knowing what I agreed to...I have not yet to date recouped any of my losses...I consider what they done credit card theft...I would advise anyone to steer clear of this company...

Jen Roberts why are you responding to every one's posts defending this company? Is it because you work for them and are trying to save them from having nothing but negative reviews? Stealing money from desperate people is the lowest thing you can do. I hope you never get caught in a bad situation and then get ripped off when you were expecting help.

I totally disagree. They are VERY upfront about the charges. My guy WALTER asked me several times if I understood the billing and was 900 to 1, 300 something I could afford. He also explained, very clearly, about the 100.00 down payment and the 7 day later 59.99 charges each month. He was patient and understanding and knowledgeable. Had my father not forbidden me to go forward I would have used this company to get joint custody of my child. P.S. They refunded my 100.00 when I called back 15 minutes later and told them I changed my mind.

These @$$hole's did the same to me but only I found out before it could go as far as it did with all the other's they messed over ... I am a single mother of five & let me tell you I work my ### off and for them to think it's fine to do this to anyone is just really messed up & shows how sick in the head a person can really be ... I'm just glad that I'm taking action against them now rather than latter ...
( Think GOD I'm smarter than those lil sh*t heads )
Anyone one on here who got messed over by them PLEASE take action NOW call your bank or the number on your credit card or EBT what ever you used to pay them & let them know what happen now so they may dispute it for you before it's to late ...
How could they ? BTW Sorry for the bad language

If anyone needs help as to how to get them in bigggg @$$ trouble you may feel free to contact me at [email protected]

My brother paid them $1600 for a retainer and got screwed. The lawyer we were assigned filled out our petition wrong, didn't file it, and didn't show up on the court date! My brother nearly lost all legal rights to his son. They are a total rip-off. And frankly they are men without morals who take advantage of stressed parents desperate to have access to their children.

N
Dec 23, 2010

I believe this company is the worst company I have ever dealt with. They are not reliable nor trustworthy. I have had charges made to my credit card that I had to pay...and did not agree to..I dealt with a person named Steve and I would not trust him at all..I have been taken for several hundred dollars by this company. I would not reccommend anyone to use their services based upon the experience I have had with them..To note...they used the signature of my daughter to gain access to my credit card account...even though I told Steve...over and over that I agreed to only one charge...Be very careful and leery of what they tell you...I have learned from expereince.

National Family Solutions - did not follow through with agreement

This company did not give me the correct information for my case, it had to be resubmitted twice, they did not give me complete information about going to court, simple basic information that they stated I should know. My questions were not specific enough for them to be able to help. However I did tell them I had no idea what I was doing and to give me the basic info and they did not do that. And then told me I was wrong, that they did tell me in the instructions I was given over a year ago.

National Family Solutions - mis-directed info

My husband went looking for a way to help get his fathers rights adjusted legally, he had been trying for the last few months. We came across national family solutions and for just 100.00 down and...

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I
Mar 12, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Family Solutions - Rudest people

National family solutions are the rudest people I have ever dealt with. They do not listen to what you tell them, they do not know the laws of the states. I what to get guardianship of my step...

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