The complaint has been investigated and
resolved to the customer's satisfactionResolved KIA West — service & fraud
resolved to the customer's satisfaction
I never received the complete set of keys for my new Kia Rhondo. I had to complain for 8 months, during which time I actually got into a verbal dispute with my sales rep Eddie Bae. He is the only Korean Sales Rep, in a large Korean community. This is why I went to him, due to my lack of english. But now, the thought of how he handles clients who are unable to defend themselves due to a language barrier frightens me. I too felt discriminated against, but thanks to my step daughter, we fought for my extra set of keys. It was not an easy battle to fight, even with her assistance.
Furthermore, I later found out that the vehicle I had purchased, which I believed to be a new vehicle, was in fact a courtesy vehicle. When questioned Eddie, he ignored me, did not acknowledge my concerns, and failed to return my calls. I felt helpless and hopeless so I left the situation.
The final straw was when I went in to get my car serviced. Not only did it take 2 weeks, they failed to return my calls and I went into the dealership 3 times as I was informed that the car was ready only to find out that my car was NOT ready and they just wanted my courtesy car back. When my car was returned to me, there was an additional 300 and odd kilometers added to my milage.
My step daughter was furious and felt I was being discriminated against so she called the dealership. No one returned her call, not Eddie my Sales Rep, not the service manager Steve, GM Robert Cohen, owner Mark Ahnert, no one. Good to know these people take pride in their work.
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