My lease kia has ended and I called to see how to return. I leased the car in Oct, 2024. In
Feb 2025 my partner also on lease had 3 strokes and is still recovering. I am her caretaker and cannot leave alone. I called Kia explained the situation and asked to have someone'
pick up the car at my house due to my circumstances. I was told no because they were short staffed. I feel like being told you are part of the Hanlee family is only talk. We have been getting Hanlees lease cars for years, started with the Nisson Then Chevy Trailblazer and now Kia Seltos. I feel we have been loyal customers and expect the same thing in return. Loyalty! Customer Service! Just so you know this is all true our Brand new car with less than 100 miles on it when we picked it up now has LESS than 800 miles on it. So we are returning a like new car.
Anita
Desired outcome: Want car picked up and papers signed her at my house. Would appreciate more than you know.
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