KIA Motors
reviews and complaints

I have already filed a complaint. Due to no fault of mine. I am having to have my 2014 KIA Soul engine replaced for the 2nd time. in 4 years since buying the vehicle new and having it service regularly. The safety and reliability of this vehicle is my main concern I do not want to be put back in this vehicle again. I am not going to stop fighting this issue . I am tired of no one wanting to take responsiblity for the safety and performance of a car that i have been told is not my fault . I am tired of getting the run around i have filed a complain with the consumer affair dept of KIA and have been told they are going to replace the engine and give me a 12, 000 mile warranty which is not what i was told when i had to have it towed 2 hours away from home I was told by the service dept handling it that it would be guaranteed for 2 years or 24, 000 miles. either way i travel 2 times a month by myself and am extremely concerned for the reliability of this car. Thank God my husband was with me this time as I wasn't in a safe area and not able to contact anyone for help as to what i needed to do it took 2 days to get back to service dept. I am in process of filing a consumer complaint with the Indiana Attorney Generals Office and am taking it to NBC and ABC news channel and The Times newspaper. I will whenever I do get the vehicle back ? take it and park it in front of dealership on a well traveled highway and put signs on it not to buy any KIA vehicle

I bought one Kia Carnival in UAE in 2014 under my name in United Arab Emirates. I was quite satisfied with it despite having some minor issues. On the basis of my previous experience and the promise of new technology adoption I have bought another new carnival in Pakistan this month. I am very disappointed with the quality of the vehicle delivered in Pakistan. It has low quality in every possible place be it seats, door handles, door locks, door weight, steering wheel movements, dashboard accessories ... in fact, it is a fraction of even my old Carnival that I drive in UAE.

This message may not be relevant to your area but being a family of Kia ... it is requested that the message may be passed on to the original Kia company that is responsible for manufacture and delivery of Grand Carnival to Pakistan.

It will be in the fitness of things that the Kia company in order to maintain and promote its products in Pakistan may address my complaint. I made the decision to go for Kia in Pakistan despite the counter advise of all my friends and relatives ...

Hello, I'm an owner of a Kia 2009 Sportage. I took it to my dealer for a recall and to also give me a quote on fixing a gas leak from the return line. The recall was done but the service group said it would cost between $2000 to $5000 to fix my gas leak and that my car is old and that I may just want to get a new one. They made the price of repair so high that I had to reject it. I took the car to a garage near my home and they fixed the return gas line for $58 and it is New York State inspection compliant. Even after leaving the sales group has called me twice wanting to 'help' me out(get me into a new car) due to a high quote of service. I have to say this has me saying NO to a KIA ever again. Dealer obviously doesn't read that KIA boasts 10 years for their vehicles. Total lack of customer service.

I bought my new KIA Rio Si from Newspot Motors, Salisbury, Adelaide South Australia on 13th September 2017. Since buying my car I have noticed that my Navigation maps are out of date by at least 5 years. I say this because there is a tram line that crosses "South Road" at "Black Forrest" this tram line now is on an overpass above "South Road", and has been for the last 3 years but my map still warns me of a rail crossing at that point on "South Road".
There is also a bridge that is on "South Road" at "Glandore" which crosses over the "Cross Roads" intersection, and this bridge has been there for at least 5 years if not more, but my map tells me there is a road junction there with traffic lights.
That is only two of the many discrepancies there are in the maps around Adelaide. I took my KIA into Newspot Motors for it's 3 month service just before Christmas 2018, and explained the problem I was having with my navigation maps IE: that they were way out of date and asked if they could update them please. When my wife picked up the car after the service she was told that the maps had been updated to the latest ones they had and that was '2016' and that the maps were only updated every two years or so. If that had been the case I would not still be getting warnings about rail crossings that do not exist and school zones for schools that have been closed for at least 3 years.
If what Newspot Motors is telling me is true, I find it hard to believe that a car
company as large as KIA Motors could not have the navigation maps updated
every 3 months as with GPS units, let alone two years. The reason I say they should be updated every Three months is that Adelaide is undergoing major road works and has been for the major part of 2016, 2017 and now 2018, but my navigation maps have no mention of any of the road works around the city center or surrounding suburbs, let alone the fact that you can and do get stuck in a traffic jam for the better part of half an hour because of these road works, because the maps have not given you an alternative route to get from North to South of Adelaide, which for me is a 80Km journey Which I did 4 times over the
Christmas holidays, and for a 70 year old pensioner who is relying on the
accuracy of his maps to get him around is not a very good advert for KIA.
I would be most grateful if you Could you Please remedy this situation at your
earliest convenience as this is the 3rd complaint I have made with no reply to any as yet.
Regards.
Stewart McManus. (Mr)
KIA RIO (SI)
Vin Number: KNADC514MH6038141

I called on a Monday for service on my 2016 Soul, I was scheduled for service on Sunday. We drove the 45 mins to the dealership for the bimbo at the desk to change her story about 6 times. First, we were told the master mechanic had 6 cars before us, then told they don't do this type of service on Sundays, to I don't know why you were scheduled for a Sunday (which I didn't request to begin with, it was first available) then to we need to change your appointment. She pulled up our appt in the computer (which I saw), I walked out to get my husband who had walked away since he was fuming at this point, and when I came back she said I had no appt. I will NEVER own another Kia and not due to the fact that I don't like my car. I will NEVER DEAL with such incompetence again. I'm getting ready to trade in my car just to get rid of this ridiculous company. No wonder why Kia's don't hold they're value. Between the run around and ignorance of the staff to the idiots you have to deal with ... NO ONE WANTS THAT KIND OF AGGREVATION. KIA IS WORTHLESS AND WILL DEFINITELY LOSE MY BUSINESS IN THE LONG RUN WITH ALL THE CARS WE BUY BETWEEN MY HUSBAND AND 5 KIDS. I'll take my hard earned money and valuable time to a place that appreciates their customers.

ABSOLUTELY THE WORSE EXPERIENCE EVER! I have been trying to obtain a copy of my title for over 5 weeks now. ( I moved and need to register in the new state) I was told a variety of different stories, given a variety of different fax numbers (none of which worked) And spoke to at least 7 different customer service representatives. Today I spoke with Sandra, who advised me that all the prior information I was given was wrong and that I would never receive my title that way! This is after I faxed, or attempted to fax 7 different times, called four different times, and sent a request in writing. If I failed to make a payment during this time frame, you can rest assured they would immediately contact me about repossession. But I HAVE NEVER MISSED A PAYMENT! Yet, they continue to hold my title hostage! Today they blamed it all on the State I moved from, and that may be a possibility, but then I should have been told that from the beginning so I could address it with that state. If I could give the customer service department for the finance department negative stars I would!

On aug 15 on the way to my office I got a flat tire. According the dealer operator I should call for assistance and I should get the possibility to rent a car free of charge. Later on a sales representative called and informed that I didnot have any rights and I should pay the full reparations cost, no rental would be provided and furthermore I have to wait 5 or more working days in order to get my car. My office is situated 52 km from my home . There is no public transportation available. I have claimed to KIA Sweden ( KMSW0030784 ) but I received the same indiferent reply.
Until this minute I haven't received my car !

Dear Kia you are the worst car service i've ever dealt with this was the worst how come i change the dynamo belt and it breaks after i get out of the service care with 13 km and the car starts to do some noises this was the worst experice i've ever dealt with and your slogan is you sales to service -service to customer well my car yesterday was going to be a trash because of your horrible and bad quailty of the exchange parts

I purchased a 2017 kia Optima, Brand new. This car is not even a year old. I been into the dealership more then a dozen times for the same issue. The car is jerking and it shakes heavily and turns off when it runs in the rain sometimes. They have not fixed my issue and cooperate is not friendly and not helpful my issue to date is still not resolved

Hi ( To Whom it may concern),

I am very upset with the service I have received from KIA in Calgary, Alberta at the Eastside location.
So I was in need of a windshield repair, I phoned locally ( by my town) which is about an hour away from Kia in Calgary. I was getting quotes and when I phoned Kia on Aug 8 at around 11:30 am, I was given a quote of 250.00 plus GST, I believe her name was Chantelle, I was impressed with the price and booked an appointment for Aug.13 for 900 am. I than called back within the hour and I spoke with a gentleman named Kirk or Kirt. I had told him that I would be travelling quite the distance and he was sure that the window would be replaced and that the price was 250.00 plus GST, he confirmed and he would try to get Glass Masters in early the Monday so I could get out as soon as possible. I said that would be fantastic.
Fast forward to Aug 13, I showed up at 900 am and Nic took the car and I affirmed with him all the conversations that I had on Aug 8. He was going to let me know about the time frame. Shortly after said Glass Masters could not come until the afternoon ( sure that was not ideal), however I said no issues I will take the shuttle and come back around 300.
I arrived back to the shop at 315 and no phone call to let me know that they ordered the wrong window, which I bought my car at that dealership. Next they said that they were not sure when it would be replaced and that the window was now 360..I took my keys and left.

First off, I wasted gas money, a day's work, my time and not one apology..I hope that there can be something done because this was a waste of my time, energy and no service to show for it. I would appreciate if someone will look into this and any feedback you have would be fantastic. I would at least hope for my next oil change and service that this will be compensated.

Thanks. Monica Nassichuk

Dear on duty,

I am in very bad situation about my Kia Cee'd in Istanbul/Turkey and ı would like to send an-email to explain my situation Kia Customer Services and Aftersales dept.s Managers because i could not get enough service/respond from related people in Turkey. Could you send their e-mail adresses please?

My e-mail adresses are [protected]@thy.com and [protected]@gmail.com.

Thank you in advance for your help.

Have a nice day & best regards.

Volkan Bilgin

February of 2017, I bought my 2016 KIA Soul with the promise that after 12 months I could upgrade and lower my payments. 18 months later, after getting my hopes up twice while getting an oil change, I am still driving this car. I bought this car to build my credit. These car payments are killing me, yet I have not missed one. I have been lied to since day one. Empty promises. Nothing was done about the winning 2500.00 gift card and winding up with a 5.00 gift card so is anything going to be done about this? I will not recommend KIA to no one because I do not want my friends and family lied to like I have been since I had the car. I do not see how KIA of Savannah stays in business because obviously a lot of people have fell for this con. Please do something. If not I am going to the BBB and writing the mayor. You cannot keep treating your customers this way. I have not missed a car payment and it is more than half my house payment. Something has got to give or I will start writing people until something is done. Thank you!Santander or KIA keeps selling my information and bringing my credit score down. That is against the law because I have not authorized anyone to run my credit.
Sheila Kennedy
[protected]

I had 3 paint issues 1st one on the windshield pilers on both side driver and passenger side... the another issues on front of the hood driver and passenger side... now rear passenger side panel just above the tire where all 3 times there started to peel off... the 1st two issues got fix but the 3rd time had to call Kia Consumers Affairs spoke to a Jetta Ortiz saying how it was my fault that I scratch it who in there right me accuse any one of doing such a thing... after seeing all these complaints there should be a class action law suite to do faulty manufacture paint... now I see 2018 Kia Stingers being recall due to paint issues only prove Kia Sucks at painting there products.

I called in yesterday to speak to someone about the warranty on my 2015 kia optima. I spoke with someone named susan she gave me a case number [protected]. I just want to say to me this was the rudest customer service person I have ever spoke to about anything! I understand that I was not at my best either, but when you have a question about the warranty on a car that you have purchased you expect that person to have answer for you, not tell you that you have the basic warranty and won't give you any information except that "there are too many things covered to explain what's covered" then when you ask if a specific product would be covered by the warranty you are told "I am not going to answer that because I don't want you going back and saying well susan told me that would be covered" really? This is the kind of customer service I would expect from my cable company but not with my car company! I totally expect to trade this car in within the next couple of years and to be honest based on my experience with susan I won't buy a kia... Ever again!

To whom it may concern. I purchased a Kia Sportage due to the fact I have always respected the company and quality of vehicles. My Kia has a tad over 130, 000 miles and is in great physically looking condition. I was driving down the highway and it started clunking horribly and died completely. Always have been serviced on a regular basis I was shocked. I was able to roll into a nearby driveway thank heavens safely. After being towed to a shop, I was told I need a completely new engine at a cost of over 3400 dollars and that was a used Motor with 90, 000 miles on it! Didn't seem practical in any way. Therefore I have a vehicle out of warranty obviously sitting in our driveway that must be sent to a junkyard or such for a measly 300 plus dollars after we pay to tow it their. I am utterly disappointed as this vehicle should not be dead when it looks like a worthy vehicle. I am saddened by the quality and have multiple people ask me what happened. Being from a small community you may think it doesn't matter in the big scope of your business. But I beg to differ. I value companies who have vehicles on the road much longer than 130, 000 miles. This is a disgrace to your company on quality of product. Having a long warranty of 100, 000 miles shouldn't be defined as it will be dead soon thereafter. Please take this letter to heart and not shuffle it under some paperwork to be shredded. We miss driving what we thought was a quality vehicle we used to brag about. Devastated and can't return to another Kia vehicle that will end with the same results. Devastated in Nauvoo, Illinois. I would appreciate some type of explanation on why . We simply don't understand.

Dear Kia Support Team

I am Tinku Chhetri from Bhutan, I have brought Kia Sorento in 2011 and I was happy driving when it was new. After few years I started facing problem with my clutch plate so i replaced in a local service centre because there is no service centre in Bhutan and even all required spare parts are not available in the showroom. I am managing to get spare parts from the other dealers but their price is too high almost more than double.
From last 1 year i am facing a problem in my car, after running for few kilometers engine stops and then i have to take out the key and put again and restart, even my car's pulling is down i cannot go beyond 100 km/ hr speed and it is worst when i drive on hilly roads, i have to apply 1st gear because in 2nd gear it doesnt pull.
I have visited one of the service center which Kia Bhutan has authorised but i want to say that there is no trained person in their service centre, they only replace parts with no results.
I this regard I want to seek help from your side to kindly help me.

My Contact No. is : +975-[protected]

I have e-mailed both the service dept and the General mgr. of Omaha H&H Kia.
The side mirrors DO NOT work properly (fold then don't fold).
I do not care if they work, but I do not want to be held responsible when I turn in the Sedona when my lease is up. The service dept said they could do nothing to fix the problem, and the Gen Mgr. did not respond to my e-mail.
I want to be told that I will not be held accountable for fixing the problem.
I want an answer from somebody!

Yours Truly,
Dale Byrd

Hi Just wanted to leave you a run-down on an issue that I am dealing with at the moment regarding a tire that I had replaced on my Kia Optima vehicle and what happened after the fact: On July 13th I was driving on the highway from Calgary to Edmonton and had a blowout on one of the tires. I contacted Kia in Calgary (Eastside Kia) and I got my vehicle towed to Kia Eastside to get the tire repaired. They finally got it done that next day at around 5 pm. They called me to say it was repaired so I got a Uber down the the dealership and picked up my vehicle. I then left to do the drive from Calgary to Edmonton again (which is only 2 and half hour drive). Part ways there I felt a shimmy inside the vehicle and thought it must be the tire again. When I got out of the vehicle to check it looked like to me the tire was coming loose around the rim again. I thought no way I just gotten it repaired so I kept driving. By the time I got to Edmonton I checked the tire again and it was pretty much of the rim so I knew it was undrivable. I did not hit anything to cause damage myself, as Kia was trying to say. I contacted the dealer in Kia Calgary and told them my ordeal and initially they said we subcontracted the tire job to Kal tire without letting me know this ( I assumed Kia did they tire). They said I would have to contact Kal tire and find out what happened and they also tried to take the responsibility of themselves by saying maybe someone tampered with my tire after leaving the Kia dealership. That is actually hilarious knowing that I left the dealer and went straight to Edmonton from the shop. What's the chances of someone doing damage to the same tire that 2 and half house earlier I got repaired. They weren't willing to help me at all. I always had good service with Kia in the pass having bought 3 vehicles from them in Edmonton so I was perplexed how they would try and shift the blame on me regarding the incident and not help me out at all. They said I would have to pay for another towing to get my vehicle to a Kia dealership in Edmonton and then pay to get the tire repaired again after just spending the money to buy the tire and towing and get it replaced. Obviously the tire either was not sealed propertly around the rim and caused it to leak air while driving. They told me I had to take the tire off myself (as if I am experienced at this kind of thing) and figure it out. A neighbour did take of the tire for me and immediately I noticed two cracks on the inside of the rim. I know Kia should have obviously inspected the rim on the initial blowout and would have advised me of any cracks. Also it looked like there was a tool imprint on the inside of the rim (makes you wonder). I called Kia to advise them of the cracks and they still said there is no way Kal tire would have caused that damage and it was something that I did after leaving the dealership to cause the tire to lose air again. I also found out during my conversation with them that after towing the vehicle to Kia for repairs, Kia attempted to put the new tire on, but after some effort, could not do it because they did not have the proper equipment to do so (I am now leaning towards them having damaged my tire while trying to get it on). They said they then took it across the street to Kal tire (without notifying me of this) and got three or four guys working to change the one tire (makes me wonder if the guys were experienced enough to change the tire since it was a low-profile tire on a special rim); I don't think it would normally take four guys to change one tire? Anyhow I am not putting the blame on anyone--that's not the point! The point is Kia obviously was not trying to believe the customer and made it look like it was something that I did. They refused to take any responsibility for what happened. There is a very low percentage that it would be something that I did to cause this after just getting this exact same tire fixed 2 and half hours earlier. My vehicle is still setting in a driveway in Edmonton undriveable waiting to get this issue resolved. I always thought Kia's slogan was the customer comes first! That certainly wasn't the case in this incident. I am very disappointed in the fact that Kia is a large corporation, and they would shun responsibility of getting a tire repaired over losing business for potential customers in the future. The bottom line is something was not repaired propertly in the first place and they refuse to take the responsibility. If that tire was cracked initially they should have seen that when they inspected the rim and called to let me know. They won't even contact Kal tire to ask them what happened. You don't put a new tire on a cracked rim so I am leaning towards they did something in the process and cracked that tire during repairing it. It also would created a hugh safety issue if I had been driving along and the tire came off again on the highway. I could have been in the ditch somewhere, possible killed. These issue need to be taken more seriously! I am trying to contact headoffice in Mississauga Ontario to let them aware of this ordeal, but there is no answer. Hoping to get a phone call from someone regarding this issue so I can get it resolved.

Thanks for reading
Customer

Hi,

my car kia rio 2016 trunk unable to open, upon checking the latch is the problem and kia dealer don't have spare part instead they trying to push me to pay the diagnose fee for Php 1, 500 without a remedy a car and they are not considering to cover the warranty of my car. I come to complain this dealer with no considerable part of the client.

Complainant

Marlon Mariano