KFC
Reviews and Complaints

Bought a Zinger box meal from KFC Albany Road, Port Elizabetbh and shocked at the quality of the item i received for the amount i paid..This is not the 1st time but probably more like 6th time of poor quality.. So i am really starting to think i should stop supporting KFC and advise my friends and family to do the same if this continues. KFC staff in general at most branches i noticed displays very poor customer service

I have been complaining i'm even tired but I want my money back..
Fix is the worst when it comes to customer service.. I ordered street wise box the r30 meal via drivethru... When I got to the last window they told me there are no wings. I asked them to get me street wise two instead... They have me the meal without a receipt... I requested a free meal as stated on the window that if I dont get a receipt... My meal is free.. The manager called the supervisor... Who started shouting without even greeting me... I have never felt so victimised as I speak I didn't get any meal or my money back.

The supervisor by the name of zulu literally walked away.. Funny thing is I wasn't even ffighting with him... He started explaining the story to other customers making me a laughing stock..
I hate kfc with my whole life.

Please pay back my hard earned money.

There is a female minor working at the pomeroy ohio kfc that is working more hours than state laws allowed. When she submits requests for time off, she is told "i'll see" and never gets it. She is 16 years old and a full time student and usually works 36 or more hours a week. Her manager, deb, has her closing sometime with an adult male which should not be allowed. Thank you

I ordered online via kfc egypt crispy strips 5 pcs meal "2pc spicy + 3pcs original" with a remark that i want to change the colslo with french fries, also i ordered zinger supreme with a remark "without turkey" .. Actually i received the meal with 5pc strips spicy and a colslo ! And the sandwich with turkey ! And when i contacted the branch manager ; he was extremely rude and told me that i might had forget to write the remarks and the receipt doesnt show any remarks! I told him that all of my remarks are written in the order confirmation email that i had received from the website ! He told me literally : this is non of my business! Really kfc egypt are extremely rude and unprofessional at all and this is not the first or even the second time to experience this with them ! They know nothing about professionality or customer handling !

I ordered 2 fill up boxes for $10 and a 2pc meal for 3.99, I asked if I could have two biscuits instead of the sodas and the girl anallelim said ok, when I got home their was only 1 biscuit that was already included with the meal and the girl said they had no napkins available, the chicken was greasy and tasted old, and the two pot pies were mushy. My sister ordered the 3pc cod fish meal, and 4 biscuits, the fries were old and she was only given 2 pieces of fish that seemed as though they had been sitting for awhile, yet it took nearly 10-15 minutes to give us her order. None of the workers had gloves or hairnets on and the place was dirty, also the employees had sodas laying around behind the counter. I will not ever patronize your establishment and will also let my friends, family, and anyone I run into about this establishment. What a waste of money . I'm very disappointed because kfc use to be a household name back in the day. Thank you for your time.

My ticket # is 4470, My name is Linda Benavidez-Abeyta, [protected], the date was today 2019-02-04

I have been to this store many times I arrived at the store at 6.15 to night and was told that they had no chicken to fill my12 piece just chicken they told me that it would be a wait I asked how long it took him 6 min to come back to tell me 30 min wait I am sorry I would like to know at dinner time you run out of chicken. I have been in the restaurant business for 35 years and never had this happened to me and it should not happen to anyone

I recently visited for the Senior Buffet at this place of business. The spoon for the green peas was down inside the container and was not easily reachable from the front of the salad bar. I had to go around to reach it and was read the riot act from one of the employees for being on the "wrong side of the bar". I told him the spoon could not be reached from the other side but was ignored. The bar is not marked as such either.

I don't know what happened to the "Famous recipe " but it has not been the same as it was 5 years ago. The chicken is smaller, the recipe has either no flavor or too much. You need to go back to the "Famous recipe " you are known for. It's really sad you have lost so many customers who grew up with you.
My kids loved the chicken and gravy. But they won't eat it anymore and neither will my grandkids. You made changes and they are not for the good.
My name is Kelly House and I live in Reno. Grew up in Illinois.
Something needs to change back to the original taste.

Portions of the chicken are shrunk in size .. such a rip off for the expensive price we pay .. and the gravy taste like water and flour no flavour at all !

Very very disappointed .. pretty sad when you order a bucket and there's only half of it full due to the chicken pieces getting smaller .. can't barely feed a family on a bucket of chicken like we use to !

i have been to the santa maria restaurant located at 2205 south broadway twice and have been very disappointed. on the first visit i asked for the $5 pot pie fill up. they didn't offer it. i purchased a pot pie and using the receipt i submitted the survey for the free offer. i returned to the same (and only kfc in santa maria) and asked for the free crispy colonel sandwich with the purchase of any drink as offered on the receipt. they didn't sell any crispy colonel sandwiches at all. i purchased a pot pie and on the receipt it states if i submit a survey i can get...ready?...a free crispy colonel sandwich with the purchase of any drink. WHAT KIND OF BAIT AND SWITCH IS BEING OFFERED HERE? i'm glad there is a popeye's chicken nearby. i really enjoy the pot pies and chicken at kfc's but this experience has really soured my experience with kfc.

I use to buy KFC regularly, then all of a sudden the chicken is not KFC s recipe.I can make better chicken myself. I am not sure if its just the location or if it is whomever makes and sends the coating. It is tasteless and last time I ordered it wasn't even fully breaded and was dripping with grease. The cost for a bucket of chicken is not cheap and I am very dissapointed in the quality and taste of the chicken.

We just went to the KFC on Teasley Ln in Denton, Tx. The Original recipe chicken I ordered was not that. No herbs and spices at all. No flavor . Chicken was very greasy and looked nothing like original recipe but also wasn't extra crispy. Won't go back for seconds there. Now know why the place was empty at barely 1pm. They closed the KFC that was close to us so we drove over to the next closest. We think you should close this one and build one near Corinth, Tx as we miss the KFC we enjoyed going to.
I also alerted staff that the restroom toilet was full of hand towels and my husband said the men's room urinal was the same way. Sad!

One of the girls took our order at the window while the other girl took an order at the counter. We ordered two biscuits and they told us they were out of them. Then the girl from the front register went and grabbed a biscuit with her bare hand, no gloves or nothing and put it in the box for the man up front. Then they tried to tell us that we did not pay and we showed our receipt. Worst customer service ever!

I bought a 9 peice at Bishop Lavis KFC Cape Town and what i got was 4 nice pieces and 5 pieces of coated bones .This is not the first time it happened and im thinking of never buying KFC again cause that kind of service is unprofessional and i work hard for my money to blow it on KFC COATED BONES😒. Fish and Chips would have been cheaper and better

On January 18th, my husband and I placed an order -i ordered the barbque 2pieces leg/thigh, potato wedges, and Cole slaw. Hubby ordered the original chicken legs, 1 Cole slaw and 1mac and cheese. My dinner was leaking on the other boxes. We did not get the wedges, but we had 2 extra Cole slaws, 2 extra Mac and cheese. I do not like Mac and cheese at all. My chicken was horrible! I've never had a meal so awful. We also attempted to use a coupon we got from GrubHub for $12.00 off. Well that didn't work. It was good till 1/31/19.. used the chat to get help with the incorrect charge. I was told it would be taken care of. Not confident in that answer. I'd like a 100% refund . I don't hold grudges so I'd come back at some point. Just need this matter fixed

So i bought two box masters at KFC last night and I decided to open my order before I got home. The finger-like tiny chicken nugget was apparently the correct chicken used and the supervisor insisted that everything was done correctly. I waited for them to correct the order but what is more frustrating is that it came back the same. I had no choice but to request a refund. I will never ever set my foot at KFC and I will make sure my family doesn't too. Customer service is very poor and I never thought false advertising existed at KFC. I have never seen a box master with the ingredients so tiny and lined in the middle of the wrap. I could literally wrap everything that was inside with a quarter of the wrap

On Jan 16, 2019, I went to KFC in Albany Oregon to order the $29 special. The server advised me that it was all dark meat. My wife does not like dark meat. I then asked about the $20 special. She again stated that it was all dark meat. I then decided that I would order the $20 meal and supplement it with two chicken breasts. When I got the order home I realized that something was wrong. There were two extra thighs and no chicken breasts. Also there was no individual container of gravy. The gravy was already poured over one of the mashed potatoes. Furthermore, as your chicken is considerably more expensive than others, we have always viewed KFC as a special treat. I noted that the chicken (all of it) was much smaller pieces than we had ever gotten before. I hope you will respond to my complaint. Like I said before, KFC was always a special treat for my family. Now, I don't know if I will ever return or not. Thank you for your time.

Sincerely

Richard Hooton