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KFC review: Cold food, rude customer service 464

C
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12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

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464 comments
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Robbie Cee
, US
Aug 16, 2018 1:14 am EDT

The back where they where preparing food was disgustingly dirty the sit down area hadn't been cleaned. Unacceptable for a large franchise

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Holly Lapiinte
, US
Aug 15, 2018 5:57 am EDT

I have had problems at KFC several times with cold food and wrong orders. This evening again not only was my 3piece cold the famous bowl had no chicken. We have had problems to many times to count. They have offered to replace our food before. However I do not feel we should have such bad quality of food so often.

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Theunis A
, US
Aug 15, 2018 9:18 am EDT

I went to satisfy a 3 to 4 month pang for a 3 piece KFC meal and I normally do get a satisfying meal albeit not the healthiest fix.

But I can truly say tonight was a cure for any future pang's I might get it brought me back to the time I spent in Jamaica jerk greasy chicken

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Kendie
, US
Aug 15, 2018 7:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Literally took over 30 minutes to get food. Staff cussing at each other throwing out the F BOMB! Trash behind the counter ON FLOOR AND COUNTERS. YOU NEED TO SHUT DOWN THIS STORE! CLEAN IT START OVER WITH PEOPLE THAT WILL REPRESENT YOUR COMPANY!

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janet01otto@gmail.com
, ZA
Aug 14, 2018 7:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a Oreo crusher yesterday on the 14 of July 2018 at KFC Grobler street Polokwane 0699. When I received it there was a huge chunck out of it like it was half eaten. Was not happy to pay R24 for a half crucher.

Why do we receive bad service.
My contact number is [protected]

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Debbie Rohalla Jaeger
, US
Aug 15, 2018 5:25 am EDT

Geneseo NY KFC / Taco Bell. I was recently in this store on Saturday evening and I was appauld how the young girl working there was being treated my supervisors and other team workers. I watched sarcasm in her direction. This young girl had dark hair and glasses and handled herself very well. I would not recommend employment at store.

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Lawrence Blamo
, US
Aug 14, 2018 12:41 pm EDT

I bought some popcorn chicken yesterday a d almost broke my tooth. The chicken was to hard and tough. I really didn't want KFC but I was rushing to work and wanted something to eat. The worst thing I did.

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Dale Bagley
, US
Aug 15, 2018 1:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

2nd time went to KFC 10185 SE Sunnyside Rd Clackamas Or Odered bucket of original. Get to drive in window and no breasts available. JUST TOLD THEM TO FORGET IT. Not offered anything to compensate and the only reason I go to Kfc is for the breasts. From now on will go to Popeyes. Now I am being told my complaint is too short are you kidding me.

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Nathaniel.s
, US
Aug 14, 2018 6:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I work at KFC in Middletown New York on route 211..They said there is no pay check there for me..Friday you get paid..I went in on Saturday and no pay check..So if I don't get it buy today I will go though with a law suite

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JoeCooper911
, US
Aug 15, 2018 4:03 am EDT

All employees need to be trained properly on clean food handling and hand washing practices ( putting glives on dirty hands defeats the purpose of wearing gloves in the first place) also putting hands in pockets then loading bags of food.

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Suzanne Cheetham
, US
Aug 14, 2018 7:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered two piece dark meat grilled chicken meal! When I looked at it there were 2 drum sticks the size of my thumb in the box. I haven't eaten there in years and I will not go there again. I was looking forward to the meal. Huge rip off and disappointment.

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956tx
, US
Aug 15, 2018 2:20 am EDT

Everytime I go to KFC in Harlingen, Texas, which has been 4 times in the last 2 weeks, theh don't have any chicken ready. I don't understand what it is that your employees do all day but you are a fast food business that specifically sells chicken but yet never has chicken.

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Kitscott
, US
Aug 13, 2018 9:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I stopped to get my usual Sunday dinner and was told there wouldn't be any for 15-20 minites

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Debbie Rohalla Jaeger
, US
Jul 17, 2018 8:32 am EDT

Rude to other coworkers

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Craig Gee
, US
Jul 04, 2018 1:54 pm EDT

no resolution

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Lafayette
, US
Apr 08, 2018 7:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This was the KFC in Pensacola Fl on airport manager was very unprofessional and had a very nasty attitude

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Olive vigno
, US
Apr 02, 2018 4:26 pm EDT

Don't waste your money! Go anywhere but there!

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Foxdiab
, KW
Mar 16, 2018 3:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Im complaining about delivery service since everytime I order the order is not complete and its not well done. Yesterday also I was ordering from KFC Sharq Mall - Kuwait and the food came cold and not good also. Please I need a feedback since Im a regular customer to KFC and I dont want to stop eating fron KFC

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omydel
, US
Aug 20, 2017 10:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Refuse to serve a paying customer because I'm gay.

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Dakodah
, US
Jun 22, 2017 9:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My complaint is I waited longer then expected and paid for food they didn't have and didn't have any toilet paper or soap in there restroom

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what the hell
,
Oct 18, 2008 9:05 pm EDT

You lucky they had air condition at all. I wouldn't have changed the temp neither. I think it's funny how it's one sided. They should set the Temp. so you're comfortable but when they set it so their comfortable its a different story.

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Tracy Bruce
,
Mar 13, 2008 12:37 pm EDT

I know she was chilly but come on 55. It is impossible to get it to that temp. with an a/c unit. The unit will ice up and then the temp will hit 90.

Take the meal to go, that is an option.

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Annoyed one.
st. marys, US
Oct 11, 2007 5:43 pm EDT

I too work at a kfc/a&w. I fully agree with Anastasia. It's HOT in the kitchen, that and having people running around generates a lot of heat. We have to move fast, so theres more heat. Our customers don't seem to mind if we have the AC going. There are much better people out there that know the meaning of, "worker comfort".
What, you want the people serving you to not only bend over backwards to please you, but die of heat? Thats okay, go to McDonald's.

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Anastasia
,
Sep 24, 2007 11:59 am EDT

I do happen to work at a kfc/a&w store, no where near where you are, i'm in california, but you have no idea how hot it gets back there. there's 5 firers going all day, there's 2 warmers constantly being opened, and the heated display, then the running around trying to serve people and make them happy while you're trying not to drip sweat in their food. would you rather eat and be a little cold, or eat someone's sweat? yes, it's gross. our temperatures get to 120 though, so maybe you'd understand a little better in that case.