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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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M
5:51 pm EDT

KFC kfc of egypt have a very very bad service

Today at 5:09 I have made delivery order from KFC Egypt by online website
The order not arrived till now and no apology has been made or any thing seem as the order already arrive. Really I am very upset from KFC Egypt now more than 6 hours ago without any reaction from KFC Egypt my wife and little children wait more than 2 hours hungry angry waiting a meal.
Really I'm sorry but I'm very annoyed angry.
And I want compensation for this inappropriate tampering with the famous big companies.
My mail : [protected]@hotmail.com
My mobile :[protected]
[protected]

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T
4:19 pm EDT

KFC service and product

I went to kfc/ long John silvers I Glen Allen va on broad st I waited 30 minutes in drive thru I don't know what was going on inside but one of the employees was outside on the phone I guess talking to one of his coworkers on the phone because he fussing about how management sent employees home early and he ain't like how his manager was talking to him then they finally take my order I get to the window the window was open and the female I guess was a manager she said I don't give a [censored] ! [censored] him and turned around looked me dead in my face and said it again didn't care I was at the window this was the most awful service I have ever received any where I will not be coming back there kfc would be lucky if I come back to any of their restaurants my food was wrong she didn't give me my receipt which I told her I needed one she said it was in the bag food was cold stale there was a guy inside with her that was the only one whom seemed to have some since and was polite when he brought me my drink but to look at me and still continue to curse tells me like she said she doesn't care she didn't even try to close the window to hide some of curse words she did not care a very awful experience I couldn't eat my food when I got back from my lunch break this happened around 330
p.m. Saturday

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J
11:22 pm EDT

KFC having food ready for the customer!!!

Most nights I stop by the hueytown kfc after i get off to get one of your chicken pot pies. I usually stop at least four times a week. 75% of the time they say they don't have any ready. I stop by at the same time every night. This has been the case for over a month. Something needs to be done about this. If I dont want to sell chicken pot pies take them off the damn menu.

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A
10:57 pm EDT

KFC kentucky fried chicken south salt lake city

This is ftom the 3900 South and State Street location inn Salt Lake City, Utah. I called and called and called and no one would answer to take my order. Finally someone did pick up and I asked for an additional side or something for the long wait. I was told "NO" they couldn't do that so I asked for the manager and was told that she was the manager "Joanne" then she passed off the phone to a gentlemen named "Alderman" or something like that. He said he could do something but then hung up on me. I called once again and a lady named "Liss" answered and she said no one by the Name Joanne nor Alderman were managers or went by that name. I was then expressing my concerns that they were not being forthright and honest and she did not validate my concerns or try to resolve my request to take my order with an extra side. I was also told on the very first call they had a special $20 Fill Up with 8 pieces of chicken 3 Lg Sides and 6 biscuits then was told it was only 8 pieces of chicken 3 lg sides and 4 biscuits but the sides must be mashed potatoes and one gravy and a Cole slaw. Do you don't get to choose your sides. The lady And the other staff that said they were managers all said that they could not do anything and were very rude. I expressed my outrage and told them I was recording the call and they didn't care. Do not support KFC nor the store on 3900 south State Street in Utah. Very rude staff and dishonest. I believe in exchange in abundance to take care of your customer to always ensure a positive experience and review. I hope KFC corporate responds to my upset and makes this right. And please train your 3 managers to be more on the ball and honest and polite. You know a gift card at this point would not hurt either.

https://drive.google.com/file/d/1M3XFevG_pkA9-ZNm6LAaRslQGzVP2ti1/view?usp=drivesdk

Sincerely,
Anthony Padilla
Aka disgruntled customer

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R
9:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC cost of goods

So I got charged $13.77 for a 5 piece Nashville hot tenders. The 5-piece Nashville hot tenders was $8.50 but since I did not get a combo I was charged $9.60 for the tenders and $3 extra for the Nashville hot sauce. When I brought this to the attention of the manager she was extremely rude and told me that it was cheaper to get a combo and since I got the tenders I would be charged more. This does not make any sense

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T
8:55 pm EDT

KFC service

I went to the Marianna, FL KFC and had the worst service of my life. I waited over 30 minutes for a 3 piece strip meal. Then when I was waiting for my food, the girl working there said, "idk where her food is, just make it and get it the f*** out of here." Worst customer service, worst food. This place is a hole. I won't be back and I will warn everyone that even thinks about going there.

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L
8:53 pm EDT

KFC customer service and manager

I purchased two tenders plain and two tenders with honey mountain bbq sauce on them. I ordered mashed potatoes and green beans and soda. I received my order. The sauce was on the side. Not on the tenders. So the girl huffed and took it back and threw the sauce on ALL OF THEM not just two. And I didn't get my mashed potatoes. She got them for me. Now I tasted the sauce. The sugar was still granulated and not melted in the sauce. I asked for the manager. I told him all my problems. He took it back and made new sauce. He said. When he brought it back to me. The sauce again was on all the tenders? Are u kidding ? No! I ate one and the sugar content was so hi I asked the girl at the counter to let the manager know and to throw it out. At that time I ordered the original chicken meal. So I spent $7. Then I spent another $10. The manager was just as incompetent as the counter help. Manager did not offer to refund my money for the first meal I threw out. Very disappointed in kfc.
Linda Miller

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S
7:01 pm EDT

KFC chicken

WHY are you no longer using the Colonel's recipe? Not good! Are you going to change the name too? The chicken is like everyone elses, and is not as good as the original recipe! Havw you had other complaints? Was wondering! The colonel would not like this recipe either! This is the Dickson, Tn store I have purchased my last order! CHANGE IT BACK...

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Y
4:59 pm EDT

KFC not honoring sale advertised in the window

Sign in window, advertised the chicken sandwich as part of the $5 fill up. When I placed my order, I was told they no longer had the sale. So I brought it to the attention of the Cashier(Melisa) and the Manager(Lazhet) that the sign posted says $5 fill up and the chicken sandwich with side and drink were an option and that's what I wanted to pay. The manager went and took the sign down before I could take a picture of it. I know sales have end dates. (I did not take notice of an end date on sign if there was one) However, by 1pm in the afternoon the manager should have been aware of any signage that needed to be updated. i was told there is no button on the cash register to give me the order for that price. Highly disappointed in the customer service. Plus the manager and cashier conversed in Spanish while I stood there. Very rude.
Store #G1355242 in Cicero, IL
5/4/19 @1:25pm
Would have attached picture if Manage had not removed it while I was at the cash register.

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T
2:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC service

On the 5 of April 2019 I went to KFC to buy fries and Two deductions were made from my account whilst using my debit card for payment and it is taking KFC ghana for ever to refund my cash. I reported the case the spintex KFC where I got the food and they confirm yes I was wrongly deducted twice. However they cannot do anything about it. They claim even though the money is sitting in their account. My bank should write a letter to their bank(how will i even know their bank) to request for the refund.

It's not good service. If you confirm my funds of GHs37 is in your account, what prevents you from refunding it. What has my bank got to do with it. I have my receipt to prove I was only served one meal and charged twice.

It's over a month.

My email is [protected]@gmail.com

Kindly get in touch.

Thank you

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A
6:28 pm EDT

KFC cleanliness

I was at kfc when they opened the door at 10:30am. There was dirt and toilet paper on the floor in the bathroom, and crumbs all over they place, they clearly did not sweep or wipe the tables the night before and there is mold on the drink machine grates. And on top of that they used the coleslaw scoop for my cheese on my famous bowl fill up. I had coleslaw in it and fed the entire bowl to my dog.

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S
1:29 am EDT

KFC the unprofessionalism of the staff and the uncleanliness of the fountain drink dispensary

this afternoon I witnessed 3 things that have when on in the diner of one of the KFC's here in Austin Texas. One, the unprofessionalism of the shift manager towards another employee who subsequently quit because of her 2 the soda dispensary had mold inside of the filters as well as around the Soda dispensary had water and ice everywhere and 3 the cashier was unable to provide the correct amount of change towards a customer addition the dining room was dirty and unswept.

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J
9:32 pm EDT

KFC customer service response

Have realized that my complaint with service at a KFC locations was handled effectively by a Robo-response. Effectively..."Your complaint was duly noted". Disappointing, I thought this company stood for more in that area. Sent email to them to just get insight into corrective action taken. I don't think that is too much to ask as a loyal customer. We will see what happens...

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K
1:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC $5 fill ups

I ordered two $5 fill ups one being the thigh and leg meal which I changed to two legs and the other being the two chicken little sandwiches that I had in the smokey mountain bbq. From KFC in Pomeroy ohio. The chicken legs we overcooked and severely dried out. I couldnt even eat the breading because it was to overcooked and unchewable and the meat itself was tasteless and super dry. The mashed potatoes were very watered down and nasty. The chicken littles one sandwich was ok and the other was all crispy breading had absolutely no meat in the tender whatsoever! As well as the wedges being burnt. Never had an issue before and severally disappointed with my hometown kfc/long john silvers. My email is kelzi.[protected]@gmail.com if you have any questions

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W
10:08 pm EDT
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KFC plastic in famous bowl

I ordered two famous bowls In Florence, SC. The KFC on Irby Street and the service was fine and everything was right but as i was eating both of the bowls there were big pieces of plastic in both of the bowls. These pieces of plastic were so big my girlfriend that was eating it choked and I had to do the heimlich maneuver to get the plastic stuck from her throat.

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P
7:14 pm EDT

KFC food, service! the whole business.

Kendallville Indianas store has got to be the worst in the country. If there is a special and they dont want to make it, they tell you that they are out. I have been twice in the last month and they get nothing right. The service sucks! The place is filthy. Thick cut fish promo, I tried two times to get this but they never seem to have it. I mean literally the first day the promo started and I couldn't get it. Our order is never right, but they are certainly quick to take the money. I am thoroughly disgusted with this place.

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M
3:44 am EDT
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KFC product that was off

Good day my name is Amanda Curtis I purchased your family meal 8 piece at R187.90 at KFC Bridgeway, Crawford, Athlone, Cape Town yesturday evening. While standing in the que there was a lady composing that she had a piece of chicken that was sour and the manager and cashier when I asked had confirmed that the piece was sour and that it was just that one piece and the first customer to complain. I asked the manager of their chicken was sour and he said no it was just that lady one piece. This morning when I woke up for work my tummy was working/running and it is now cramping and when I break wind its smelly. That's food poising I now after spending almost R200 got to get medication for having eaten KFC and that's not cool at all. I'm so disappointed please look into this matter as we love eating KFC and that branch it just up my road. Awaiting your response. My Email address is [protected]@gmail.com

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D
10:42 pm EDT

KFC service

I went to the restaurant and originally went to the drive through, but couldn't understand the person working due to the poor sound quality of the speaker and traffic noise. I went inside to order and no one came to the counter for about three minutes. I placed my order: two pick 2 for $6 specials with a side of fries. When I got home I got one meal, a whole order of fries, mashed potatoes which I did not order along with biscuits and a cookie. I was charged twenty some dollars for what I ordered... The receipt was correct This is the second time I have complained about this particular store. I tried to give it another chance, but no more. By the way, the floor was sticky and the store was filthy... There is no excuse for this

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C
6:57 pm EDT

KFC tuesday special

295 Fourth Avenue S, Unit F1
L2S 0E7 St. Catharines
Ontario

Im sure that KFC would want to have orders that are consistent every time a customer orders a selection. The past four months i am not getting this from this site. Today i purchased two Tuesday specials. The thigh in one order was smaller that the leg and the fries were not as i have received before. I have come to the point of going to the Harzel road site as the number of years I order from that site orders were always consistent. as well as order problems every time I go to this site I have a difficult time talking to staff as there English is not very clear. I think KFC needs to make sure that Franchises hire staff that can communicate clearly with customers.

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L
2:11 pm EDT

KFC super mega deal

29-april-2019 we ordered super mega deal online it was 4:32pm when I place the order but I got my delivery after 2 hours. when we eat the chicken it is not crispy and it is tasteless I think someone forgot to put salt and spices im very disappointed so I write an email but I got no response. the next day 30-april-2019 I try calling to 44410410 to formally file my complaint but I was told to call 44415541 but no one is answering on that number. I hope kfc have something to do for unhappy and dissatisfied customer from their service

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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