KFC review: poor service/poor food

On 02/01/2016 my husband went to store #4563 in Sevierville, TN at 5:45 p.m. to get a 20 piece meal with extra large coleslaw and a large chicken livers to bring home. Upon arriving home we noticed they left out the slaw. I tried calling 4 times and each time it sounded like someone picked up the phone and hung up. Finally on the 5th try I spoke with someone who informed me who the manager was and he was not available. So I just told them I would come in, as I had my receipt. I went back in within 2 hours of original purchase to speak with the manager "Rick". I state to him that not only was our coleslaw left off the order but our chicken livers were so hard we couldn't eat them. He informed me that we weren't charged for the chicken livers, which I wasn't aware of, but made no effort to correct the issue. He was rude and acted as if he could care less if we were dissatisfied. We spent $54.50 on this meal and eat at this location at least once a month. We will not be back.