The complaint has been investigated and
resolved to the customer's satisfactionResolved Kenmore Elite Gas Grill — faulty burners
resolved to the customer's satisfaction
I purchased a Kenmore Elite Gas Grill from Sears department store approximately 5 years ago. The grill was purchased for $2000.00. I purchased the grill as apposed to a competitors model because I was lead to believe that this grill would last longer and service would be better, had I run into any functional difficulties. The unit has 6 burners on it, all of which have corroded and function poorly. I was told the cost to replace the burners was $28 a piece, totaling a price of nearly $170. Most recently my brother contacted the service department regarding his Weber Gas grill which is approximately 9 years old. He had a bad burner on his grill and Weber replaced it, free of charge, including shipping and handling. My complaint is that I spent nearly 4 times as much for my grill that was to be superior in quality from a reliable and trusted department store. How can Kenmore, or Sears, compete with brands like Weber with other retail stores? I anxiously await a response to this matter as I am very disappointed in Sears and the $2000 grill I purchased from them. My next grill purchase will be a Weber...and not from Sears! Never again will I purchase a Kenmore product.
Dr. Mark J Anderson