JustAnswer
reviews and complaints

This is a SCAM site that tried to defraud a senior citizen in our care by high jacking her search for IRS help and pretended to be and IRS person even taking her credit card info for 'help' only to find out it was justanswer.com who set her up with a monthly 'membership' charging her $82 a month!

All she wanted to do was get the IRS to send her a tax return and suddenly these SCUMBAGS are charging a senior citizen a monthy charge for $82 for nothing...they obviously couldnt assist with her tax return they just stole the money and tried to scam her every month!

How is this CRIMINAL organization still in business?

How did this CRIMINAL organization hijack her internet search results for IRS help?

Why are these crimnial scumbags not in prison for defrauding senior citizens?

This company is such a scam. Went on site August 1 2021 about getting information on a illegal foreclosure and removal. Paid the 5.00 and got emails saying my question had been answered..
Nothing was there. Then they wanted me to pay more $? No way... don't trust law his it is... from personal experience and left the site. Figured lost 5.00 but learned a lesson.

Boy was I wrong! That was only the beginning of their scam. Unfortunately I had mental issues to deal with and was not checking my card.

Beginning of October.. I am going through everything and these ripoffs had hit my card for 60.00? Never ever authorized this. Went to legal aid.

They did it again in September and just as I was looking into getting these BOGUS charges refunded.. and wow October they hit it again.! I have never gone back on the site since the first time!

DO NOT make my mistake! I have contacted my AG in PA since if ever there was a reason for a class action lawsuit... this company is at the top of the pile. How are they allowed to keep doing this.? Read the reviews.. Its their MO!

Disabled Widow and homeless... They need to be STOPPED!

Please please take this warning to heart... DO NOT USE!

I paid £5 for a few online questions. However, Just Answer took from my bank account £51 in August and £51 in September without my authorisation.

I contacted Just Answer via their chatline and was told I entered a membership! At no point was I told this because I would not have proceeded.

They told me as a one time courtesy they would refund £51. I said no you took £102 without my authority. They terminated the chatline.

Be aware of these scammers!

Unauthorized charges on my bank card.
come on, man. No way to cancel.
I have refused the subscription at the time of my question. Fraudulent account access is a serious offense.

I am in several crises and all kinds of emergencies. I wrote out a very long, detailed complaint but due to the oppression, abuse, trauma, persecution I face I cannot post that complaint right now, hopefully later. But I just wanted to say quickly for anyone wondering, this service really sucks. The experts most of the time are clueless and dont know whats going with you or whats going on in general or even in their field. No matter how many symptoms you tell them they dont know and dont care most of the time. Customer service is severely rude and really bad and unhelpful. Its a grift. Beware. Also beware of their phony replies to reviews and complaints all over the internet. Fake! They have turned off Facebook reviews and google reviews to keep the truth from coming out. This is all I can say for now as I'm in a very bad and dangerous situation.

STOP!These are such scam artistes. They make it appear that they charge $2 for asking a question and try to take your credit card information and subsequently you're informed about a$66 dollar fee for a membership. Why would anyone have questions which is worth $66 every month? These are scam artists who should be punished severely for their fraudulent nature of business.

I only wanted to get back on my email and they said it would cost $2.00 when $52.00 U>S> was mentioned I said NO I was only interested in paying the $2.00. When I checked my bank account this morning I discovered a $66.00 charge taken out by the above Tech Geek. I am 83 years old and live on 17, 000 dollars a year and this money was for my groceries for the rest of the month. May I "PLEASE" have a refund. P>S> they also took out the $2.00.

Service using PAYPAL to scam people: I was asked to pay a $5 fee for using the service. I agreed to the $5 but a week later, was charged $46. I thought it was an annual fee, but the next month, I was charged $46. It's a scam. I will let you know if they refund the $92 to me within the next 3-5 business days. This is literally a way to take people's money and they know it. I'm sad it's not an actual service and people are making money off of the disabled. The goal of this business organization is to take money from real, honest people without earning a penny of it. I pray for their souls to choose Jesus and get out of the scamming business. Thou shalt not steal.

Made a phone call to an internet search result, looking for an online veterinarian. My dog was very sick on the weekend. Found https://dogshealthinfo.com/online-veterinarian and called. I was told there would be a $28 charge to chat with a vet. I agreed and talked with a vet and got my problem resolved. BUT since then the above VETERINARIAN*JUSTANSWR800-240-1371CA has charged my credit card three additional times, each month for $31 for a total of $93. I did NOT agree to any further payments past the initial $28. To me this constitutes fraud and has been reported to my credit card company, who is contacting them and blocking any future charges to my account. Apparently this particular phone number has numerous complaints for fraudulent charges.

I have sent them photos of 3 framed painting/artwork to appraise. It has been more 30 hours since I have asked the service and I have yet to receive an answer. JustAnswer has charged me USD 61.00 for the membership. I want my money back because they have not delivered on their promises. I feel that they do not have the expertise to appraise the artwork.

I was charged $ 46.00 on the 23rd of July by this company. Called them and was told I had ok'ed a subscription . I did not. Then was told they do not give refunds. Then in spite of this they took $46.00 again Aug.26th. Again was told I had a subscription and they don't give refunds. Can they do this and refuse to return my money? I am just not understanding a company being able to take money out of my account. They will not say anything to me except "we don't give refunds" . That is not justification for charging me . Can they go on "raiding" my account ? I hope to stop them and get both charges refunded.

Earlier this evening, at 9:34pm on 10/7/2021, I typed a legal question into my search engine when an ad for justanswer.com popped up offering legal advice for a fee of $1. I typed in my question and I clicked on the link and entered my credit card information, only to have my credit card company send me an alert that I had been charged $60. I went back to look at the registration page and while the $60 membership is mentioned, it is written in a very misleading way, making it seem as if I'd be charged $60 after a free trial period had ended. It is clearly designed to dupe people into entering their credit card info assuming they'll be charged $1. They do not clearly explain the difference between a $1 'joining fee' and a membership. I canceled my membership at 9:37pm and I immediately contacted the company asking for a $59 refund. They responded at 9:59pm explaining that this is not possible since I already used the service. I was subscribed for exactly 6 minutes. I clearly did not intend to purchase a monthly membership, and would not have spent that much money if I was fully aware of the situation.

About two years ago I required advise as to how I could remedy a fault on my Forklift engine.
It was answered satisfactorily once and my credit card was debited.
But the same charge has continuing to be debited to my credit card monthly.
I need to have this debit from Mechanic*Justanswr [protected] CA stopped

I am Warren Mark Dance from 3E Smales Road, East Tamaki, Auckland New Zealand. My phone cell phone contact is +[protected] or land line
+[protected].

Kind Regards
Warren

I see that I my credit card is being charge $70 a month. I did ask a question a few months ago but I do not recall signing up to anything that authorised this and would like to know how to go about cancelling this monthly payment. I should like this monthly charge to be cancelled immediately or I would like advice on how to get this done.

I read that there was a 7 day trial period so I signed up answered my question gave my credit card info but after receiving a response that was exactly what I read on Google I decided to cancel (about 20 min after I enrolled) so I cancel snd still get charged the $47.00 ($46 membership and $1.00 to lure you in). When I questioned the charge they said well sorry you did enroll and knew the fees. That's great! This place is not worth it don't join go online on Google to get your answers for free because they lied about 7 day trial period because to me that means I have 7 days to cancel and not get charged. Well I was wrong!

I called and asked 1 question that was not answered or even helped for that matter. I told the rep the day of the call to cancel, this service will not be needed. I also emailed. I was still charged for 2 months. Spoke to 3 different reps with broken English with 1 rep having a loud dog in the back ground. I was also over talked and requested a supervisor each time with no help.

I took a 'trial' question for which I was charged £5 via my credit card. Two weeks later £30 was charged to my credit card, I let this go as I thought it was a genuine mistake, then a month later another £30 was taken.

I am really upset to the bad experience with the way of doing business of JustAnswer Mechanics. It seems to be that this is their Modus Operandi, just misleading people hiding or placing in the least visible place of their website, their warning that the caller has been trial connected and has 7 days to cancel. It just happened to me. I do not remember having seen such warning and After my initial contact on August 2, I was charged $50.00 twice on my credit card account, the first one on Aug 12 and the second on Sept.13. I talked to their Customer service and explained my case I requested a refund but the best solution I got was the cancellation of the unsolicited membership starting on October 7, 2021. Justanswer must change this misleading approach to survive as a honest business. Best Regards, Carlos Montalvan

I used just answer me, did not get the answer i needed, (automotive repair question regarding bearings) tried to cancel the trial and could not as the site says i don't exist. i now have a charge on my account, no one is answering the phone, it says i don't even have an account anywhere yet money was removed from my account. I would like my money back, i thought this would be a helpful site but apparently they are just thieves. I am a poor person taking care of a handicap child and this really hurts, especially since i did not get help and it cost me 34.00 for nothing. please contact me to return my 34.00 and to cancel the whatever is going on since i can't find anything or don't seem to exist. Tina Burke [protected]@gmail.com

I went on to the website to ask a legal question which Iunderstood I had to pay approximately $5. I was on my way out the door for a 2 week trip and did not realize that I would be billed $60 per month from then on. Since I did not use the site again after the initial charge I feel that a refund is reasonable. If I had continued to log in and and ask questions and use the site then it would make sence that I should pay for the site and membership. When I have not used the site at all then I believe a refund is appropriate and reasonable.

Jesse Brown
[protected]@yahoo.com