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Just Eat
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1.0 155 Reviews

Just Eat Complaints Summary

1 Resolved
154 Unresolved
Our verdict: If considering services from Just Eat with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Just Eat reviews & complaints 155

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T
7:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just Eat Order not delivered and lack of refund

I made an order for my family of McDonald's breakfast with Just Eat, and was charged a £3.50 delivery charge paying a total of £15.34. The Just Eat courier failed to deliver the complete order which should have contained 7 items, and turned up with only an ice cream priced 99p. Essentially I have paid £15 for an ice cream!

When reaching out to resolve the matter, the Just Eat representative initially answered and then left the chat instead of responding to my messages. I then had to speak to what seemed to be an automated chatbot re-explaining the issue. When I got to speak to an actual person on the messenger feature, Just Eat sent me on a wild goose chase with the restaurant and refused my request to refund the full amount, only offering partial account credit because of 'policy'.

JustEat took no responsibility for the mistake and after sending a few copy and pasted platitudes, suggested I contact the restaurant to 'request a new driver'; when I contacted the restaurant they stated that this is not an option that exists on their Just Eat application.

I have been charged for the delivery of items that were not delivered, yet told Just Eat's 'system cannot process the delivery charge.'

It may seem a small amount but in a pandemic where lack of work has decimated my income, I cannot afford to pay for a service and goods to feed my family that I then do not receive.

The offer of account credit is as good as useless as Just Eat give no reassurance that any future orders will not be susceptible to the same mistake. The account credit also does not include or apply to delivery meaning this is not a true refund, in addition to the inconvenience I will have to pay more on a second order.

I am writing requesting JustEat to process a refund for the full amount, to be debited back into my bank account. I strongly advise against ordering with Just Eat, be warned they have a very impersonal and disappointing approach to handling customer service!

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V
10:53 am EDT

Just Eat Non delivery

An order was placed by myself 13/08/20 from Creams in Telford,
I received a message to say order delivered which absolutely was not the case.
I rang and was put on hold then cut off.
I used the chat and again was not helped just told I would have to wait up to 48 hours!
I rang again and spoke to another agent who basically inferred they would check with driver as to whether I was telling the truth.
I have still not heard anything despite being told it would be marked as a priority.
I spoke to Creams who said I was not the only person to complain last night and they will be filing a complaint also.
All they had to do was contact the driver who they must know which one, and get him to describe where he allegedly left the order as my house is distinctive. But they decided it was easier to leave us with no oreder or refund.

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J
8:35 am EDT

Just Eat No refund

Where is my refund? What a rip off company. After odering food from Aroma Indian takeaway wrexham on the 16/7/20 ID [protected]. Ordered a pre order at 3.30. Due to going to work at 6. First delivery time 5.15 Second delivery time 5.30 THIRD delivery time 5.55 to late. Phoned Aroma to cancel to find their phone had been cut off. Not contactable not my fault. After finaly getting in touch with a live person and not a bot. Was told my food would be canceled but I would only be getting back 50% of my money because I did not cancel in time and my food had been made. It wouldent have been made if they had a working phone. What a joke. And still havent recieved the 50% refund. RIP OFF

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L
1:11 pm EDT

Just Eat fraud

Hi i have just been reviewing my online banking and come accross a transaction made to Just Eat Londonn GBR on the 11th Feb 2020 which i am un-aware of and do not use just eat at all. I have previously reprted an un-authorised payement to Just Eat London GBR the same as this one in Feb but for £22.42 i raised the issue with my bank back in Dec where my bank then cancelled my card so i am really confussed as to where and how my new bank card details have again been used. I have just had to ring my bank again to cancel and block my card but i am still not certain this will stop funds being taken without my concent from this same place as i this now is the second time. I 100% do not used just eat therefore 100% know that this is fraudulent activity on my account and demand a refund and for there to be a visa dispute case to be opened and looked into, i will be raising this issue to the fraud team police and expect to be notified as to where these orders have been placed to. Please could someone contact me in regards to this issue as a matter if urgency.

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Iv_3
, US
Apr 24, 2020 7:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi. My partner had the same situation this month. We do use "Just eat" app, but that day we didn't order anything and for this price (£23.49).
As he contacted "Just eat" they only advised to contact bank. Bank adviced contact back "Just eat", looks like no one is interested in this problem.
"Just eat" advised to report it to actionfraud.police.uk and now we are waiting for a respond.
It's really unfair and concerning

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R
6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just Eat someone has committed fraud on my card and ordered food without my knowledge or consent request for refund

Hello
I am sleep and live in London. I have received a phone call from a delivery driver telling me I'm at the Marriot Hotel in Norwich! I am in London how on earth has someone ordered food when me and my husband are in London. I am disgusted Just Eat do not have adequate online security to prevent fraud on my card! I do not know the name of takeaway company . However I have been asleep I only woke to visit the toilet and saw a message about a delivery from Norwich Pizza & Kebab order being on its way. I ignored it at first thinking it must be a message sent in error but then i am woken up by a takeaway driver saying he is outside the Marriot Hotel and my food is here. Firstly i said what hotel I am in London in my home asleep. He told me it cost £20.30 you need to refund my card asap! The police and fraud investigation will be contacting you! Once refunded I need my card details removed from your website asap. Please can someone contact me in writing on:
[protected]@icloud.com
Regards Raakhee and Ervin

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S
Samuel armstrong
, US
Apr 06, 2022 9:22 am EDT

My mum ( aged 72 ) has been charged HUNDREDS of pounds on orders she never ordered…sometimes £300 per day…this is rediculous& I will be phoning police…first I want ANYONE from just eat to contact me on [protected]

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Samuel armstrong
, US
Apr 06, 2022 9:21 am EDT

My mum ( aged 72 ) has been charged HUNDREDS of pounds on orders she never ordered…sometimes £300 per day…this is rediculous& I will be phoning police…first I want ANYONE from just eat to contact me on [protected]

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G
9:49 am EDT

Just Eat fraudulent use of my debit card.

Over the past year my debit card has been used in 62 fraudulant, unautorised transactions with Just Eat.
The total that I have lost is £1034.41 - on occasions there were up to five individual transactions carried out in a single day.

I have attemped to report this to Just Eat over the phone, but was told to 'take it up with your bank'. The person on the phone showed no interest and made no attempt to investigate the matter.

I am seeking a refund of £1034.41 along with compensation.
I have a spreadsheet detailing the dates and amounts concerned in each transaction which cannot be uploaded to this site, which I am happy to forward via email.

I intend to report the matter to the police for further investigation.

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C
4:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just Eat fraud

I've have just had to reclaim £170 from my bank as my card was fraudulently used on your site to order food. I am certain that this wasn't me as I was in hospital at the time of the purchases. The amount was spent over a period of several days.

I am furious that someone was able to access my card details on your site. We trust that you are careful with our details and that we can use your site with trust.

As a result, I have deleted my card details from my account and don't think I'll ever be able to use your site again.

I am appalled at this situation, as I had to sort it all out from my hospital bed, having just had an operation. It was extremely stressful.

Please acknowledge receipt of this email and advise me as to how you plan to address this breach of my trust and security

Clare Crane
[protected]@gmail.com
[protected]

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Just Eat
Just Eat
, GB
Jul 18, 2018 12:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Clare,

Thanks for reaching out and bringing this to our attention. We're sorry to hear you've come across unknown transactions on your account, and we're looking into this on our side to understand what has happened.

We take the safeguarding of customer data extremely seriously and we would always in the first instance, recommend contacting your bank, as they're the experts and can best advise on next steps. Alongside this, if you haven't already we would also advise report this to Action Fraud on https://www.actionfraud.police.uk or via phone on [protected].

Our team will also be investigating this and sending an update via the email address you've provided.

Many thanks,
The Just Eat Team

A
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AmyCharlotte Robinson
, US
Jul 12, 2018 6:49 pm EDT

I have had the exact same thing happen to me very recently but not to such an extreme- card was used to buy 67.50 worth of food! I hope Just Eat aren't going to be ridiculous and refuse to tell me the address to which the order was delivered, given that I paid for the greedy losers to eat it! I don't recall ever having ordered takeaway from here anyway, very strange. I hope you managed to resolve the issue.

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M
12:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just Eat just-eat will steal your card details, save yourself the stress and order takeaway elsewhere

Hi,

in the past 4 months I have had my card cancelled twice by my bank due to someone attempting use my card details online. This has left me without a bank card for over a week at a time, which is a grave inconvenience. I just assessed my bank statements, and both times my card details were stolen I had just used my card on Just-Eat. These were the only 2 times I used my card, I usually use cash with takeaways (for good reason clearly!). Just-Eat was the only common purchase on both dates my card details were stolen, and it was clearly the same person stealing my money since the items they attempted to buy online were the same both times (both times they attempted to spend over 200 pounds on Tesco's website).

Thus, I have concluded that your website has swiped my card details both times and I AM NOT HAPPY (AND NO I WILL NOT BE POLITE BECAUSE YOUR WEBSITE IS EITHER RAN BY SOME DODGY PEOPLE OR IT IS A DODGY, NON-SECURE WEBSITE). I will be putting in a more formal complaint to the police, with my bank statements that prove this fraud. You either need to step up your website security, or you need to take a closer look at your employees.

The dates of fraud were Tuesday 14th of Feb and Tuesday 23rd May. And if you had not guessed, I will never use this corrupt website ever again, and will be giving some very tell-all reviews on whatever website I can. You can't really do anything for me, I just wanted to let you know that I have clocked onto your crooked ways and you will NOT be getting away with this.

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Just Eat
, GB
Jul 18, 2018 11:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Max,

Thanks for reaching out and letting us know this has happened, we're sorry to hear that you've been a victim of fraud.

Here at Just Eat, we take the safeguarding of customer data extremely seriously. Protecting our brand and our customers from online fraud is of utmost importance to us.

We have a dedicated information security team and we do not store customer card details on our website or app and all payments are managed securely by an independent, external payment service provider.

We understand that your bank have already been in touch, and we'd like to investigate from our side. Please do send the details to social.uk@just-eat.co.uk so we can do so.

G
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germac
, US
Sep 05, 2017 12:32 pm EDT

I discovered hundreds of euro taken from my [irish] bank account by justeat.co.uk., angry is an understatement! and iv never even used this excuse for website or whatever it is! its disgusting to think someone can do this., thankfully i have friend in fraud squad here in Ireland so Im pretty sure I will get answers Im looking for, .

ComplaintsBoard
D
2:23 pm EDT

Just Eat take your money and cancel order

On 2 occasions now just eat have take money and the order has been cancelled, this is such a problem that there customer line, is press one if your order has been cancelled. Take aways and just eat are taking peoples money, it amounts to theft in my eyes. It is almost impossible to find there number so if you have a complaint and the time its
[protected]. It takes 7 days to recredit your account!

I hope this company make serious changes in the customer favour soon or they will go under.

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9:47 am EST

Just Eat crap site, i'll never use it again

I ordered food from Curry Corner, Hammersmith, paid by card and told it'll be delievered. Then got a call and was told the resturant was too busy to make my order but the money will be out back right away. It never was. I spoke to someone online who said wait 5 working days, I did, nothing. I spoke to another person on the phone who said wait 7 working days, I did, nothing. The last person said they don't do refunds and I would have to wait 30 WORKING DAYS! Crap site, I'll never use it again.

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4:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Just Eat no refund

I used to use this site quite frequently until my last order. I ordered from a restaurant that was showing as delivering to my address, which is only about 20 minutes away.
After around 30 minutes I got a phone call saying that the order had been cancelled due to the driver had broken down and can't deliver to me. I was told that I'd be due a refund after 7 working days. 7 working days later, no refund, contacted them again and told refund would be processed in another 7 working days due "something went wrong with the system", I agreed and waited another 2 weeks to be processed, no refund... I contacted them back trying to stay as calm as possible asking when I would be refunding. I was told this wasn't their fault and it could take 30 working days!
I contacted 2 weeks later and got a reply that basically moved the problem from Just-Eat to my bank stating it was their fault... It wasn't, my bank made this clear to me. I was then told to wait another 30 working days.

IT'S NOW 47 WORKING DAYS SINCE LAST CONTACT. GUESS WHAT? NO REFUND

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U
5:29 am EDT

Just Eat take your money from your card

Take your money from your card, then say don't deliver to the area, this happened twice in one night and i had two payments of £14.50 taken out my account, they rang me when i went on live cht and gave me a voucher code for the amount but that didnt work so they took another £14.50 out my bank, this is a scam and i would tell anyone to stay away.

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12:38 pm EDT

Just Eat this is a scam and I would tell anyone to stay away

Take your money from your card, then say dont deliver to the area, this happended twice in one night and i had two payments of £14.50 taken out my account, they rang me when i went on live cht and gave me a voucher code for the amount but that didnt work so they took another £14.50 out my bank, this is a scam and i would tell anyone to stay away.

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ME32
, GB
May 28, 2016 11:47 am EDT

20 % off youre take away for the day 28/05/16 ok sounds good think Il order got to the discount box typed in the code and suprise suprise the code dont even exist good way to attract more customers false advertising and scamming!

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bullocks
Swansea, GB
Apr 05, 2013 8:28 pm EDT

When you go on to just eat they ask you to enter your postcode so that they can find restaurants that are in your radius. Tonight we placed an order of a restaurant to be emailed 15 minutes later stating that we were out of the restaurants radius. If this is the case why put that restaurant as an option, also the restaurant states it has a 5 mile delivery radius and we live less than 5 miles away. Also they take your payment straight away but state in the email cancelling your order that it Will take 7 days to refund your payment. We have recently found out that this happened to another family member 2 days ago. As regular users of just eat we are very disappointed with their service and Will not recommend them to anyone ever again

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FAST FOOD OUTLET
Halesowen, GB
Dec 07, 2014 6:20 pm EST

I SEE JUST-EAT AGAIN BACKING THE RUBBISH TAKEAWAYS TO GAIN PROFIT RATHER THAN THINK OF CONSUMER SAFETY . THEY SEEM TO THINK THEY OWN YOUR RESTERAUNT /TAKEAWAY BY CONVEYING MESSAGES SAYING ( IF YOU REJECT ANY ORDERS ON CERTAIN NIGHTS THEY WILL CLOSE YOU DOWN ON THE JUST-EAT SITE FOR THAT EVENING ... WELL JUST-EAT ! SOMETIMES WE ARE TO BUSY TO TAKE YOUR ORDERS AS CUSTOMERS ENJOY THE ADVANTAGE OF GETTING 10% OFF ON OTHER ORDERING SOURCES ON-LINE . IT PROVES THAT JUST EAT ARE VERY GREEDY THAT THEY TELL US WE ARE BREACHING THEIR RULES BY GIVING CUSTOMERS A MENU TO CALL US DIRECTLY TO ORDER AND THEY WANT TO MAKE OUR MENU`S WITH THEIR LOGO . MMMM SPONSORSHIP SPRINGS TO MIND HOW ABOUT YOU DO THE MENU`S FOR FREE AS AS AGAIN THEY ARE ONLY DESIGNED FOR YOUR GAIN, PLUS THEY TELL US THAT THEY CAN NOT ADVERTISE THE FACT WE WOULD LIKE TO GIVE THE CUSTOMER 10% OFF AS JUST-EATS POLICY IS IT STARTS FROM 20% OFF ...WHOSE BUSINESS IS IT ? YOURS OR MINE ? ANYWAY JUST-EAT ! HERES A CUTTING FROM A LOCAL PAPER OF THE TAKEAWAY YOU ARE PROMOTING . WITH THEIR SELF WRITTEN REVIEWS YOU SEEM TO OVERLOOK THAT THE NAMES ARE FICTICIOUS AND IM SURE THAT ANYONE ELSE WHO LOOKS WOULD AGREE ... THE FULL STORY CAN BE READ ON INTERNET ( CHINA CHEF FINED £15, 000 )

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12:23 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Just Eat - fraudulent use of my bank card

This retailer delivered three separate orders to someone fraudulently using my card details. This should not be possible as the delivery address should always be the same as the address to which the card is registered - this is a blatant failure on the part of the company, and cost me a total of £113. When I contacted them they showed very little interest...

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7:22 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Just Eat - 2 weeks later still no refund

I used this site quite a few times until my last experience - i ordered on a cold, icy night from a restaurant that was showing as delivering to my address, which is on a main route. about an hour later, no food! i contact the restaurant who informed me that they had contact just-eat to inform them they were unable to order and had refunded my payment...

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Just Eat In-depth Review

Website Design and User Experience: The website design of Just Eat is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, allowing users to quickly search for restaurants or cuisine options. The overall user experience is smooth and seamless, with fast loading times and intuitive menus.

Range of Restaurants and Cuisine Options: Just Eat offers a wide range of restaurants and cuisine options to choose from. Whether you're in the mood for pizza, Chinese, Indian, or something else entirely, you're sure to find a restaurant that suits your taste. The variety of options ensures that there is something for everyone, making it a great choice for group orders or picky eaters.

Ordering Process and Convenience: The ordering process on Just Eat is straightforward and convenient. Once you've selected a restaurant and added items to your cart, you can easily customize your order and specify any special instructions. The checkout process is quick and hassle-free, with multiple payment options available. Just Eat also offers the option for scheduled orders, allowing you to plan ahead and have your food delivered at a specific time.

Delivery and Timeliness: The delivery service provided by Just Eat is reliable and efficient. The estimated delivery time is clearly displayed during the ordering process, giving you an idea of when to expect your food. In our experience, the deliveries have consistently arrived within the estimated time frame, ensuring that your food is delivered hot and fresh.

Pricing and Value for Money: Just Eat offers competitive pricing and good value for money. The prices of the dishes are clearly displayed on the menu, allowing you to make an informed decision. Additionally, Just Eat often has special offers and discounts available, making it even more affordable. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service and Support: The customer service and support provided by Just Eat is excellent. They have a responsive and helpful customer service team that is available to assist with any queries or issues you may have. Whether it's a missing item from your order or a question about a restaurant's menu, Just Eat is quick to resolve any problems and ensure customer satisfaction.

Quality of Food: The quality of the food from the restaurants on Just Eat is generally good. The restaurants are vetted and reviewed by other users, giving you an idea of the quality and reliability of each establishment. While individual experiences may vary, we have found that the majority of the restaurants on Just Eat consistently deliver tasty and well-prepared food.

Special Features and Promotions: Just Eat offers several special features and promotions to enhance the user experience. They have a "Deals" section where you can find discounted meal options, as well as exclusive promotions for certain restaurants. Just Eat also has a loyalty program, allowing you to earn points and redeem them for discounts on future orders.

Mobile App Experience: The mobile app experience of Just Eat is seamless and user-friendly. The app is well-designed and optimized for mobile devices, allowing you to easily browse restaurants, place orders, and track deliveries on the go. The app also offers additional features such as personalized recommendations and saved favorites, making it even more convenient.

Overall User Satisfaction and Recommendation: Overall, Just Eat provides a great user experience and is highly recommended for ordering food online. The website design and user experience are top-notch, making it easy to find and order from a wide range of restaurants. The ordering process is convenient, and the delivery service is reliable. With competitive pricing, good customer service, and quality food, Just Eat is a trusted platform for satisfying your cravings.

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