J&T Express
reviews and complaints

Jnt cyberjaya 615 peram brg dah 3hari..smlm buat aduan dkt jnt servis die ckp akn hntr secepat mungkin..tgh hari cl lg bru ckp jnt cyber kena tutup seminggu...kite phm situasi skrg tp nape kite cl xangkt..kite blh collect sndiri brg tu..makanan kot..sape nk gnti kalu rosak?plzz la kite byr bkn free..at least inform customers..ni tak hold je 4ari ingt blh setle mslh..no telefon ade kn..dh terang2 tulis mkanan ptt cl la taye blh tak pick up sndiri..brg lain xpe ni mknan kot..

Please check the delivery comment when I prefer during office hour, please deliver during office hour. The J&T team never follow the requirement and the sender rise the tone, "you datang collect sekarang, call pun tak jawab". What is the purpose when no one is there that's why we prefer office hour but they sent during non working hour and that kind of attitude.
A bad courier service ever.

I already send my parcel to the receiver since 30 jun 2021 and till now there is no update about my parcel

16 july 2021

Hi, I would like to know the reason why does my parcel still in the same place. It supposed to have been delivered since I post it in the same state (kedah) from pendang to sungai petani. I posted in on 14 july 2021. The tracking number is [protected].

I hope the parcel will move as soon as possible.

J&t keep holding my package for too long. Their reason is always "high parcel volume". They should come out with solution for this issue. They cannot expecting customer to just wait every time they're getting high parcel volume. This issue has occurs many time and the service is still the same. Very bad service from J&T👎🏻

My AWB number [protected],
[protected]
And more item stuck in puchong [protected]
Pls help. I really urgent to use my stuff. Been calling JNT service number so helpless, no one answered. So many items stuck. I am more in the list. Pls move and deliver my item! Why taking too long transit in pealing too long. Move them quick right nowww

My name is Alyssa, my phone number is [protected].
I am a sender of the product, from Johor Bahru.
I posted the product from J&T Nusa Sentral since 11th June 2021 and until now the customer do not receive the product.
I checked the tracking number to trace and yes, the product is still in J&T Labuan from 22th June 2021 until now 16th July 2021.
Why do it take so long time to process delivery to the customer?
If you cannot do the delivery to the customer then please return it back to me.
The customer name is Tiny and her number is [protected].
Please do me a favor to quick process the delivery to the customer.
Thank you.

[protected] to long at hub

Hi I am Nuraini Seliman, and I am the receiver of the parcel that send by SpekPlanet that supposedly delivered on tuesday 13 July 2021 @ 1959H. now already 15 July 2021 and I didnt receive any of my parcel from J&T Express PJS City Petaling. If their staff already delivered my parcel, the postman should call or do whatsapp to noticed me first before delivered the parcel. On that day, I didnt get any call or whatsapp or photos about the parcel that going to delivery, then suddenly I got an email that my parcel already got delivered. If I didnt receive my parcel or J&T Express staff do hold my parcel due to overload parcel at hub, why do they update the parcel status to "delivered" while im not receive the parcel! It have been 2 days already and the parcel is expensive and urgent! please take this responsibility. Thankyou.

Status of my parcel was delivered but i did not get it. I saw the proof on shopee but i saw the house that j&t delivery on not my house clearly please im mad on u

Post out return item on 13/06/2021.
All of sudden ON HOLD.
ON HOLD start 14/06/2021 until now 15/07/2021. Still ON HOLD : UNCOTROLLABLE SITUATION.

SO CRAZYYY !

Already tried call HQ for help. Waste of credit! Tried email but cannot!
Such a useless if giving phone number @ email but cannot be reached out!

HELLOOOO ?!
Urghh !

barang hantar 3 JULAI 2021
barang sampai (J LBU501) 8 JULAI 2021
BARANG TAK SAMPAI KE PENERIMA SAMPAI HARINI
15 JULAI 2021...
?

This morning I collect my parcel at j&t boulevard branch. I dont know why the girl acting like that. Dia hempas barang depan saya, dia hempas pintu kuat2x. Kebetulan saya seorang saja dekat sana. I didn't say anything. I just give her my tracking number at wait dia cari dan ambil brg saya dekat belakang. Kalau u rasa u tak mau cari kenapa tak suruh saya sendiri cari daripada saya hadap your rudeness. Very rude. Everytime my parcel arrive saya mmg selfcollect tak pernah tgu j&t hantar pergi rumah. Kalau u rasa cari barang saya tu menyusahkan, after this I never use j&t. Maybe akan menyenangkan kerja u kan. Boleh duduk saja main handphone. Saya pun pernah kerja dekat kaunter but kalau marah jangan sesekali lepas dekat customer. Tadi bagus saya masih kawal emosi kalau tidak memang saya tampar muka kamu tu. J&t kalau boleh advice sikit pekerja. Dont be so rude. Ini bukan petama kali. Banyak kali saya sabar. Tolong advice pekerja yang dekat kaunter terumata yang boulevard branch.

Barang tu pos pada 29 Jun, seterusnya inbound J&T Air Labuan 501 pada 5 July. Lepastu pada hari yg sama (5 July), outbound J&T Air Labuan 501. Tapi sehingga hari ini, tak ada update langsung status lepas outbound dari J&T Air Labuan 501. Call J&T Hotline 3 kali sejak 5 July, hotline kata mesti sabar tunggu, ini dah stuck lebih 10 hari, tunggu apa lagi! Penerima bayar RM12. 72 untuk kiriman ini, dan sudah lebih 15 hari kenapa tak sampai lagi! Bayaran RM12. 72 pun lebih mahal daripada yang normal, dan memang harap dengan bayaran ini boleh kirim cepat, mana tau dah setengah bulan tak kirim. Cepat kirim, jangan stuck lagi

As the complaints spreading about jnt staff sending parcels late and the parcels arrived to buyer in very bad condition such as items being missing/stolen, parcels being opened and taped poorly. I am worried that my parcel which is fragile is being held at the facility because of these activities. The parcel departed from KUL998 on 12/7/2021 until now no updates on the whereabouts of my parcel.

Barang saya hantar pada 28 Jun 2021, sehingga ke hari ini 13Julai 2021 belum sampai kepada receiver. Stuck terlalu lama di Air Labuan 501. Saya dah call j&t labuan banyak kali tapi tak angkat, kamu kerja ke tidak ? Makan gaji buta ke? Dah call hotline tapi suruh saya sabar. Macam mana lagi saya nak sabar ? Bukan bayar pakai air liur, pakai duit! Kamu senang cakap suruh sabar. Nak tunggu barang saya rosak atau hilang baru nak buat tindakan? No tracking: [protected]

-Barang stuck dekat transit airport dah berapa lama pun taktahu
-Call hq labuan tak reti nak angkat-angkat
-Pergi pejabat suruh beratur then ambik ni tracking je pstu tggu barang sampai tapi tak sampai tak sudah sudah
-Baik takyah ada courier mcm ni, courier lain pun bermasalah jugak tapi ok je sampai takde masalah pun, ni menyusahkan orang bukan senangkan orang

Been stuck at kuala selangor for 10 days wtf jnt wtf. Its my cats food. Now seller also dont wanna refund because jnt will not care about it. [censored] u jnt. Its worth 100 bucks. U should care for your stuff. If got covid cases at warehouse. C
Dont let people post to selangor. Now shopee dont let us pick courier. You still advertise to post to selangor. Dont make peoples life misserable. [censored]bag

Status barang on hold due to bad weather
Tp hub hold barang tu sebelah taman ja tak kan ade ribut setempat?
Call customer service langsung tiada apa2 tindakan
Nak pick up sendiri tak boleh...
Ade masalah apa sebenarnya?
The main problem is barang tu sangat2 penting utk presentation kerja sy, kalau tak penting takkan saya nak pergi ambil sendiri..

On Friday 09.07.2021, your courier boy hit my car, I want to claims your company insurance. Please give the person in charge contact number for further arrangement.
Your soones reply will be much appreciated.

Mrs Tee