J&T Express

To whom it may concern,

I received a call to go to my housing lobby to collect my parcel today (10/7/2021) around 3.30 pm from +[protected]. The riders were two females and the one who called was rude and unprofessional when delivering the product. She was very curt when she spoke to me. When I went down, she was standing there and merely pointed at the car for me to go and get my parcel. She just dumped the parcel in my hand and drove off.

I have received many calls and deliveries from other J&T riders and I only have good things to say, because they are always very respectful and kind whenever they deal with customers. I am truly disappointed at the service I got today. I hope that this can be rectified because as I mentioned earlier I am a huge fan of your service. But incidences like these, can greatly affect the image of your company because these people carry the name of J&T.

Thank you.

I am currently monitoring this tracking number: [protected]. The status changed to go out for delivery after I launched the first complaint. This morning I saw the status was on hold due to bad weather until now (2:30 p.m) still on hold. Could you please scan and update the latest tracking status? I may consider opt out from using JnT service in Shopee.

Saya membayar 2 brg. Tracking no [protected] dan [protected] total semua pos sahaja rm200 lebih. Harap guna jnt express laju tapi mcm haram tak bergerak. Tolong buat kerja dgn amanah. Barang tu urgent nk guna, ada dokumen penting nk guna masa pkp!. Ni pergi simpan lama2 dah kenapa! Jgn menyusahkn org, please! Klau xdpt htr atau ada masalah call customer bukan main simpan brg org! Be more profesional! Sender htr 1/7, last check lepas 7/7 tak gerak2! Ni dah 10/7 masih tak bergerakkk! Amik tindakannnnn segera!

Hello, kenapa dispatcher delivery parcel saya ats rumput sahaja? Saya tak bayar postage rm15 utk service mcmni. Saya ada gambar dr dispatcher yg letak brg ats rumput. Boleh check tracking number [protected]. Penerima pun xdpt parcel tp dispatcher letak delivered dkt system. Nombor dispatcher [protected]

Hello, why dispatcher put my parcel on the ground? I didnt pay RM15 for service like this. I have the prove. You can check this tracking number [protected]. Receiver didnt receive the parcel but your dispatcher put delivered in the system. Dispatcher ctc number [protected]

Dua kali terkena dengan rider j&t .. First hantar barang letak macam tu je dekat luar rumah tanpa info apa-apa .. Kalini check status tracking DELIVERED tapi satu bungkusan pun tak ada ! Mula-mula bukak company je j&t punya service tiptop ... Makin lama makin teruk .. Tolong perbaiki service penghantaran ... Saya perlukan parcel saya ...

Barang adalah frame kaca, pecah dan rosak..sudah dibalut dengan baik, menggunakan plastic bubble wraping, fragile sticker. Sebelum ini servis semua ok, tiada pecah. Mohon ambil tindakan kepada pekerja.

Sekian. Bacalah my words from the picture.

Barang saya x samapi da hampir sebulan.. dari 11 jun sampai hari ini.

Barang tak sampai kat almat sepetutnye.sila antaq balik kat tuan dia..call jnt selngor xangkat..buat kerja mcmna ni..klau org xdak call la..harap sangat bila penerima xdak tolong call.

Kindly solve your issued regarding too late in delivery service. My parcel already at j&t kuala selangor hub about 2 weeks already. And other items also same problem. Please deliver my parcel as soon as possible. Please check tracking number as per attachment.

Tidak menjalan kan tunjuk ajar kepada staff baharu, dan tidak mesra..

I sent a parcel contained of liquid item from Tasik Puteri Rawang to Johor. However the parcel did not reached to the receiver instead back to Tasik Puteri due to the bottle was empty as per informed by the staff.
Tracking Number : JHR-JHR313
Sender Name : Laila Binti Abdul Aziz
Contact : +[protected]

Thus, I would like to request refund.

Parcel send dari Drop Point Padang Tembak Kota Bharu ke Seri kembangan, Selangor pada June 9, 2021.
Received : Farah Sahira binti Abdul Wahid
Sender: Fasya Adina binti Abdul Wahid,

Check tracking dari 11June 2021 tetapi menunjukkan Status On hold due to Uncontrollable situation.

Tapi until now 7/7/2021 ( 8.31pm) barang masih belum diterima, tetapi status tracking sudah berubah - delivered.

Saya bayar mahal untuk pos dari semenanjung ke sarawak tapi barang kena self collect sendiri. What the fu** . Saya collect sendiri barang saya nak pertikaikan harga pos barang saya. Tak kisah la kalau tak depan pintu, letak kat jnt medan jaya pun dah ok kalau collect sendiri boleh cari alamat jnt. Ini sudah la ayah tak pandai bab pos barang. Saya tidak berpuas hati sangat.

No tracking -[protected]

What happened to J&T Lukut Hub? My order was expected to be delivered by 28/6/2021 but it had extend to 5/7/2021. Until that date the order never delivered to me. So I had to cancelled the order on 6/7/021. Another my order suppose to be received by 8/7/2021. Please checked about the order. What is mean uncontrolable situation?

This is my tracking no [protected] . My item tracking is not updated since 5 July. Last status shown outbound : transit centre J&T Air Labuan 501. Until today my item still stuck at J&T Air Labuan 501. Its already three days since the last date updated. The item that I ordered in a big box. I need my item immediately. Please handle my item carefully.

Assalamualaikum

Saya masih belum menerima barang sampai ke hari ini, barang dari Kuala Lumpur ke Samarahan.Barang sampai di kuching pada 26/6 dan sampai sekarang masih belum ada penghantaran.Lagi satu update dalam trace barang, barang ada dekat samarahan tapi saya cek lagi barang tersebut berubah tempat ke kuching semula.Jadi saya harap dapat membuat penghantaran segera.Kerana hampir 1 minggu lebih dan ingin 2 minggu barang masih belum saya terima.

[protected]
number tracking

I posted on 29th June and today is 6 July, but the parcels are nowhere to be found. The tracking numbers are [protected] and [protected]. Please send them ASAP j&t 😐

HI,

Saya ingin membuat aduan bahwa parcel saya telah pun hilang. Pada jam 1.30PM saya mendapat panggilan daripada agent JNT bukit Raja, Klang bahawa parcel saya telah pun hilang dan yang tinggal hanya plastic tracking sahaja.

please take action for this problem. saya tahu walaupun barang berapa ringgit tetapi kami beli pakai duit, lagi pula kini area saya tengah PKPD kebetulan i urgent to use that USB sebab i WFH. so please if u in my please u will be angry about this. Nasib baik i recived call from agent JNT about this . If i recived barang kosong lagi lah i tak tahu nak cakap apa. I ada attach for you refrence

I dan inform saller and shoppe. please take action . walaupun dah ramai kena but if u in our place u know what our feeling when our item we buy from our money .

I complain about service courier. my parcel out for delivery on 5 july 2021 at 10:58 but when I checked status delivery at 18:07 already received by someone else that i dont know who they are. the dispatch sent at wrong house and no call from the dispatch. no responsibilities at their work. this issues look small but as a dispatcher your responsibilities is big to delivered parcel customer at right customer with safe condition.