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J&T Express

www.jtexpress.my

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J&T Express Complaints Page 13 of 97

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A
5:45 am EDT

J&T Express I am complaining about the rider namely Darelyn Coranez

That motherfucking rider is too lazy and rude i am talking because i wasn't at home and she drop the call while i was talking because she doesn't want to go to our real address she always wanted to wait to the place that she can rest, and she never deliver the parcel on our house she always asking us to go where she is waiting and when the person is not at home she never find where the receiver is! Please do something about here rudeness and laziness again i didn't receive my parcel because of here laziness

Desired outcome: I hope she can deliver it to the right address!!!! Because it is already paid!!!!

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S
1:31 am EDT

J&T Express Too late delivery

J&T KLANG 603 is the most worst compared to all other companies..

My parcel already 7days stuck at J&T klang 603!

This is not the first time happened to me, already few time before also the same situation. Previous few orders also same stuck more then 1week in J&T klang 603.

TOP MANAGEMENT of J&T need look into this case very serious. Im very2 disappointed with the service by J&T klang 603!

PLEASE TAKE ACTION TO IMPROVE THE SERVICE.

Thanks

Regards

Shan

Desired outcome: TOP MANAGEMENT J&T NEED TO LOOK INTO THIS VERY SERIOUS

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J
10:19 am EDT

J&T Express Barang tak sampai..agent gedangsa..jnt ecp arrow 4531

Barang perap dari hari sabtu ahad..agent jnt gedangsa sangat terus..kerap perap barang orang..bukan sekali.. banyak kali..dulu jnt direct dari kkb terus hantar..sekarang bagi agent..agent perap barang 3 4hari..macam setan

Desired outcome: Barang perap dari hari sabtu ahad..agent jnt gedangsa sangat terus..kerap perap barang orang..bukan sekali.. banyak kali..dulu jnt direct dari kkb terus hantar..sekarang bagi agent..agent perap barang 3 4hari..macam setan

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M
5:10 am EDT

J&T Express Parcel steals/lost and is irresponsible!!!

24MAY2022 : Parcel Arrived at LDC KEMPAS 614 JOHOR BAHRU

27MAY2022 : Parcel hold for investigations

28MAY2022 : I’m Going to the branch to collect on self but admin told me parcel is lost and don’t know how can lost, ask me to contact seller (SHIEN) for refund money, and I did and I make a report to J&T also.

02JUNE2022 : J&T acknowledge my complaints.

08JUNE2022 : Suddenly put to system items delivered but I didn’t receive anything. Then how to seller refund our money, actually J&T must put items lost!

10JUNE2022 : Going back to J&T KEMPAS 614 ask about it. Ask how to settle and I want J&T responsibility about this issue. I ask who in charge there but all quiet then ask me to go back first and they will call back tomorrow and ask management about this.

11JUNE2022 : wait they all call until I fade up, endup I call on myself but the answer is still finding...!

Desired outcome: To Top management of J&T and J&T KEMPAS 614 please do something before i made a Polis & Kpdnkk report !!!

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H
5:51 am EDT

J&T Express Parcel tidak diterima

Mohon diambil tindakan segera , parcel berikut:

[protected]

[protected]

[protected]

pihak jnt lcd segambut tidak menghubungi penerima,

telah hadir sendiri untuk menyemak, status parcel di lcd segambut.. Didapati barang ada hanya perlu dicari..

Hadir kali kedua ,pihak lcd segambut tidak membenarkan self pickup dan janji akan hantar

semakan, status barang return to gateway/ sender

Desired outcome: SILA BERI PERHATIAN DAN MENYELESAIKAN MASALAH PEKERJA DENGAN SEGERA

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B
12:26 am EDT

J&T Express Item yet to delivered since 22 April

Item yet to delivered since 22 April, tracking number [protected], I would considered it as a loss and I wish to claim the losses for now.

Kindly pay to this bank account :

AMBANK AC : [protected]

NAME : ORLANDO CORPORATION SDN BHD

Desired outcome: Please refund

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I
10:13 am EDT

J&T Express Never try to call me

The seller was posted my parcel since 01/06 until now I just only saw them

Updated routing code is wrong.! They never tried to call me ask anything about the address. They just passing my parcel everyday …how can I solve this problems if they never call me? At least they drop at 1 place to call me self collect if they can’t find the address.

Tracking number [protected]

Desired outcome: Please call me to settle I really urgent need my parcel

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C
5:16 am EDT

J&T Express 30th may until now havent see my parcel [protected]

why does SHOPEE need to force sellers to use JNT for customers?

why don't let us pick the courier we like! I'm willing to pay the extra fee for the courier I trust! not JNT!

Today is 8th June, where is my parcel?

2022-05-30, Monday

11:23 AM

Outbound

Drop Point SWK LB AGT (1) 505

2022-05-28, Saturday

12:15 AM

Outbound

Transit Center SWK GATEWAY04

2022-05-27, Friday

02:16 PM

Inbound

Transit Center SWK GATEWAY04

01:36 PM

Outbound

Transit Center AIR MIRI 501

01:36 PM

Inbound

Transit Center AIR MIRI 501

2022-05-25, Wednesday

06:12 AM

Outbound

Transit Center AIR FREIGHT 999

04:55 AM

Outbound

Transit Center MYS GATEWAY

04:16 AM

Inbound

Transit Center MYS GATEWAY

2022-05-24, Tuesday

09:05 PM

Outbound

Transit Center JHR GATEWAY

09:05 PM

Load Truck

Transit Center JHR GATEWAY

07:56 PM

Inbound

Transit Center JHR GATEWAY

06:24 PM

Outbound

Drop Point PCP NONG CIK 458

06:22 PM

Outbound

Drop Point PCP NONG CIK 458

01:55 PM

Picked Up

Drop Point PCP NONG CIK 458

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M
2:16 am EDT

J&T Express j&t ldc klangjaya 603

Late shipment,item keep messjng items

Desired outcome: Please ship item faster

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A
6:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Parcel lost and do not want to take responsibility

Parcel lost and do not want to take any responsibility. Simply tell your parcel is lost and ask you to claim lost at maximum rm300.00. What a good deal for stealing your customer's good at bargain offer rm300.00 for everything.

Simply a con company located in Malaysia.

Desired outcome: GET BACK MY BELONGING

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N
4:03 am EDT

J&T Express [protected]

Barang dah smpai.. Tapi org delivery jnt call suruh ambik barang sendiri kat bawah apartment.. Kata nya tak mahu hantar smpai ke atas.. Barang bnyak kata nya.. Saya nak buat complain.. Knapa tak hantar sampai kat rumah sedang kan apartment ada lif.. Sy bayar tau delevery bukan free.. Sila ambik tindakan.. Dah bnyak kali jadi macam ni.. Last2 sy tngok update dia buat kat shopee sy tak dapat dihubungi.. Sedang kan dia dah cal sy.. Sila ambik tindakan..

Desired outcome: Ini Saya bagi number budak jnt yg cal sy lepas tu Tak mahu hantar barang smpai rumah..+[protected]

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A
2:01 am EDT

J&T Express Dangerous driver

I would like to lodge a complaint against your reckless/ road bully driver. On Sunday night my husband me was driving back to our home via north south highway. Our car was having radiator issues and driving slow with double signal. The driver who was driving VDS 760 at the back was honking us from the back and I started to video it. Hope your drivers are ethical enough on the road by respecting the other drivers. Unsure if you are recruiting trained drivers. Hope to here from you before I post it in social media. Thanks

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A
7:59 am EDT

J&T Express Tracking number [protected]

I am complaining a j&t rider named John David Trinidad. I received a text message from shopee about my parcel to be delivered today (June 5,2022) But as time goes by I have not received any call, text and my parcel from him. I tried to text him to ask if what time he will deliver my parcel but he did’nt reply. I checked my shopee account about the status of my parcel but the status said that the buyer is unreachable. I file this complaint because this is not the first time this has happened but this is a second time already.

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L
9:55 am EDT

J&T Express Magic glow blanket for juniors

Subject: Complaint Letter to J&T express About a Damaged Product

Dear Sir/ Madam,

I am writing to bring to your notice my grievance regarding the delivery of Magic Glow Blanket, which was ordered on June 03, 2022 Upon the delivery, I discovered that the product was damaged I have repeatedly tried to get in touch with the customer service number but no response. This is not expected from J&T express and your poor customer service, and as a customer, I feel terrible because of this response. The Consumer Rights Act makes it an implied term of the contract that goods I receive must be of satisfactory quality, and for the reasons stated above, they are not. I have attached pictures for your convenience as well. Therefore I require you to confirm whether you will arrange for the Magic glow blanket which is not a blanket but a solid plastic piece to be collected or that you wish me to return this and reimburse me for the cost of returning the blanket.

I look forward to hearing from you.

Yours sincerely,

Desired outcome: Please refund

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H
12:43 am EDT

J&T Express Not sending parcel, keep parcel until broken out of customer service, cust need to take by their own self at this jnt branch. Suck system

U can search on google by write down jnt seri kembangan cdc 605. And take a look for review. Such a very bad services. Please shut down. Bcause all my order and my area will send to this [censored] dump jnt seri kembangan cdc605. And please fired all the staff bcause they seems to be rude. I need to go there by my self to collect my prcel. What the point postage charge if I need to go down to looking for my parcel.? Such a waste!

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D
10:19 pm EDT

J&T Express Parcel saya hilang. Dan suruh complaint. TQ

Parcel saya sudah di hantar pada 12/5/2022, status inbound outbound inbound dan customer saya telah call pihak jnt sabah. Pihak jnt menyatakan bahawa barang tersebut mengalami kelewatan sebabnya sticker rosak dan tidak dapat dan menguruh kami untuk complaint refund? Jadinya apa akan berlaku kepada barang kami yang sudah di courier sampai ke sabah?. Mohon penjelasan? Maaf atas menganggu. Saya berharap akan mendapat response yang pantas. Terima kasih atas bantuan anda.

Disni saya sertakan details parcel:

Sender: ar rayyan hijrah global sdn bhd

Receiver: hasmia majid

Delivery date: 12/5/2022

Status:21/5/2022 (outbound

Transit center sbh gateway02 tawau division)

J&t express - [protected]

https://easyparcel.com/my/en/track/details/?courier=JnT-Express&awb=630674933661

Desired outcome: l do appreciate a response.

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J
9:59 pm EDT

J&T Express J&T lost my parcel!!!!!!

Terrible service from J&T! I ordered things from shopee and was shipped out by the seller on 23/5/2022.Since 25/5/2022 at J&T Port Klang CDC 611 (311),the delivery status was unsucessful delivery : cuaca buruk! And it has been more 1 week since 25/5/2022 and no delivery attempts was made! And only yesterday 2/6/2022,my order was cancelled in shopee because J&T lost my parcel ! what type of service is this? Why took so long to state that your irresponsible workers lost my parcel? I had to wait for more than a week to be informed on this? WORST delivery service ever!

Desired outcome: "the company cant read your mind,and therefore,cant decide what you want on yout behalf" this sentence shows how terrible is J&T.You should at least be courteous towards your customers

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B
9:29 pm EDT

J&T Express Parcel delay

Dari 12haribulan may sampai sekarang 3haribulan june barang belum sampai,parcel saya dekat swk gateway03,tapi bila saya datang kedai ,kedai dah pindah…

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T
2:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Delivery status

[protected] where is this shipment currently?

why is this always stating ECP FALCON7 4504?

what is the meaning?

When can this shipment reach the destination

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T
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express I am complaining about j&t express to let rip off the cod buyer.

https://www.e-seller.online/stoves?fbclid=IwAR3Dj7mIRvfymbv-bIlrbrgoa32lxOQWY1HhyU4eCJTiVqlXDnL_dOI-NYU

The above website of seller, the parcel arrived my house and i told the rider that i open first before i paid, the rider told to me its prohibit to open before him, because i am busy at that time i consider to pay him and his gone, a minute i open the parcel and appeared before me the wrong order two set of black tray and two 1liter mineral water. and i call the rider a.s.a.p. and told to him the wrong order and he answer to call the seller , and i call the not responsive seller. and i research that the seller of COD is fill up the V.I.P. form to J&T Express so therefore they know very well the seller, they can manage to get back my money.

Desired outcome: Please refund.

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