J&T Express

Staff called to inform of the pick-up of parcel ordered from Shopee.

Driver shouted at Gizel Villafuerte (recipient) and told to go down to receive the parcel when she already instructed to leave the parcel at the lobby of the condominium.

Recipient is at work and she already explained but the staff insisted to go down and receive the parcel.

Company reputation is being tarnished by the behavior of your staff

Name of Staff : Jeffrey Glory Lopez : [protected]

17 Ogos 2022

- tanpa persetujuan saya pihak dispatch berkenaan dengan sewenang wenangnya letakkan saya sebagai RECIPIENT REJECTED THE PARCEL. Saya terpaksa ambil sendiri parcel di drop point.

20 Ogos 2022

- dispatch tersebut tidak call/whatsapp untuk beritahu tentang parcel yang dibawa ke Julau.

- Terus letak pada status penerima tidak berjaya dihubungi. Sangat tidak masuk akal sebab pihak dari drop point J&T Sibu dapat menghubungi saya.

Dispatch yang diamanahkan untuk menghangar barang dari drop ponit cdc 304 sangat tidak amanah dalam melaksanakan tugas.

At Friday , 19/08/22, 12.38p.m,

My shopee shown that my parcel is delivered but i didnt received it, i tried to reach out my parcel surrounding my house but it just a waste.

I tried to figure it out to solve it , try to complain my issue at complaint centre but it take an enough time .

Otherwise ,I must get two parcel but i just got one parcel without notice but the picture proof shown that my family and i was inside but didnt noticed us . The courier just put my parcel on my car only without my signation or my IC number or my confirmation from me or my family with a call or message.

Plus, i was very dissapointed because my parcel had a finger scratched behind it.

I'll send the photo;

1. My lost parcel

2. My parcel that i got but had a scratched behind it.

3.Finger Scratched .

4. My complain at complain centre but ..it takes too long .

For the last ,I really hope that you can solve my issue ;

1. Find my item as soon as possible .

2. Please upgrade the courier discipline such as ;

▪Please let the receiver noticed that you send our parcel.

▪Please don't scratched our parcel .

▪Please get a receiver confirmation before you leave their item .

The parcel that was delivered to me by the rider.. it was indicated specifically on the AWB attached that it was 2 items but when delivered only 1 item was there. The missing item was in a packaging of lazada unopened, inside of the lazada pouch was a Acer mouse amounting to 1, 938 pesos. It was shipped from Tinambac where my hometown is because it was already in transit when I travel to manila and I was sure that my aunt shipped 2 items with cling wrap around the 2 parcel. Please have immediate action. Thank you

Semasa Saya meluahkan rasa kecewa dengan service jnt. Ada seorang staff jnt bernama ridzuan shah.. membuat provokasi dengan memaki hamun customer Tentang COD barang.. jadi di sini Saya Sebagai customer.. berharap agar tindakan tata tertib atau buang kerja di lakukan ke atas individu di bawah.. sy lampirkan screenshot gambar individu kepada pihak Jnt Malaysia. Kami sebagai customer tidak perlu staff yang biadab. Terima kasih

Hello po mam/sir:

Baka pwede nyu din po makontrol ang nagpapdala sainyo ng mga scammers. Obviously naman po na makikita agad ng typist nyu sa office as well as sa deliverymen through sa stickers ng parcel nila.

May nareceive ako na order ko sa shoppee, then sabi ng j&tdelivery man na nasa gate namin meron pa isa sinabi name ni mother.. Sa kamamadali ko, kinuha ko yung kay mom kasi lumabas siya at iniisip ko si baby ko na 2months umiiyak na iniwan ko, at may extra pa naman ako kaya binayaran ko p180. Dumating si mama sabi nya wala siyang order, with video and pictures, yung item is 1 pack baby wipes na nagkakahalaga ng p11 sa shoppee with bubble wrap para hindi mahalata.

Sabi ko kay mom ireport sa j&t office nyu sa km6, la trinidad, benguet. Kinabukasan, sabi ng nasa office, hanapin daw sa shoppe account.. E wala pong shoppee account yung seller kaya hindi maireport. Baka naman po pwede kayo tumulong kung may nagpadala at mali stickers nila ay macheck po sana taga office at delivery men.. Yung sagot lang po nila "ireport nyu sa shoppee or taga deliver lang po ako, hindi ko alam yan".. We need to help each other po para makontrol ang mga scammers. Dami na pong nagpost sa facebook mas pricey pa bka magreport na sila kay sir raffy tulfo. Salamat po sa pagtugon. No to scammers!

Attached here are video and pics ng item of the scammer

I wanna file a complaint against the fb shop i order, I order a shoes but they don't even send the tracking number or update me regarding on my order. Even their phone number or any information about them i don't receive

I just wanna track my order :) before inquiring to other shop

We have bought auto parts from a KL dealer for many occasions. The Process is online payment to the dealer and dealer will ship parts via J&T express (payment by receiver). On Dec 2021, we ordered a pump and as usual after payment the part picked up by J&T express from the dealer. After a couple of days we saw the tracking status shown parcel received in to warehouse 601 and we awaiting for delivery but to avail after a week. We went to warehouse 601 and the manager said will do the checking and delivery as soon as possible. Week after week same answer provided. Eventually, at end of Jan 2022, the manager claimed that the parcel is lost in transit. Theanager asked us to inform the sender to make a claim.

We contacted the sender the same and we request for the refund amount RM6300 and the sender said they will not refund the money as this is not their fault but instead they will help us to make a claim from J&T express. The dealer claimed that they have submitted all documents to them via email on March 2022 but until todate J&T express has not give any reply on the claim. J&T express is unethical and unprofessional and irresponsible company when come to consumers rights.

We urge the Consumer Association and Malaysia ministries dept should do something about it to protect consumers rights.

The rider told me that they are not allowed to go in our area. I dont know the exact reason but majority of the parcels are just unloaded into the riders house. We have to travel for almost 3 kms just to get the package we have paid for a delivery address. JNT please make sure that your riders are not lazy. Please. Tracking number is [protected].

Assalammualaikum.. hai..

Saya ade upload lampiran pergerakan barang.. alasan yang diberikan u tuk "on hold" barang saya adalah tidak munasabah.. sedangkan saya berada di rumah sepanjang hari.. "out for delivery since 9.57am..alasan seterusnya, "exceed the cut time of pick up".. its weird.. please improve.. tq

details:

tarikh : 6.8.2022

no order : [protected]

Tracking No: [protected]

Sent from Jitra on 31/7/22.

Stuck/On Hold at LDC Kempas since 1/8/22 til now.

No updating of tracking progress since yeaterday.

Why are parcel On HOLD till now?

When will the parcel will be delivered?

I'm ms karen from pantai fishing net & hardware sdn bhd.

This parcel is damaged by your courier during delivery process. And you courier just update the status to damaged and without any evidence.

We get the image from one of branch parcel is not damaged at all and your j&t staff is direct update to damaged and without return the items that still in good condition!

Besides that, your side still reject make compensation to this order due to your negligence!

This is not the first time we got this case and your side not willing to make compensation!

I would like to make a complaint with this case!

Please refer to detail below:

Order number (shopee): 2207249w11bv5w

Tracking no: [protected]

Bought some gift from shopee seller but the receiver didnot received it. They did not put any effort to deliver my package. They were given 2 numbers already for them to call but the receiver of the package did not received any call from the delivery guy. On the other hand my sister who kept an eye on the package talked to the delivery guy and he kept on saying that he cant find the address and will do it the next morning. The receiver waited for 3 days and still did not received my package!😡😡😡 and they sent a notification to my sister that they already sent it back to the shopee seller without informing us first knowing the delivery guy is talking to my sister before! Worst delivery service ever! Not highly recommended! And the seller said when we informed them that they will be charged for a penalty the seller wants us to pay for it even its the jnt delivery guys fault! 😡😡😡

On the 27of July around 5pm in afternoon a package containing a water heater was delivered to my house by J&T express in Bangsar. Thankfully I was at the door when the truck came. I was shocked to see how the man who came to deliver my order just threw the box on the ground from inside the truck although it says clearly on the box FRAGILE.

This is absolutely outrageous and I don't recommend this company at all.

Parcel it out for delivery pukul7.10 26/7/2022 tapi sampai sekarang belum terima barang.. [protected] ni no tracking... Saya harap j&t dapat selesaikan masalah ini..

Shopee Malaysia - Courier chosen was J&T Express. Ordered on 15th July, and 16th July package made its move. It's now 27th July and I am still yet to receive any package. The package is still on its move. How can this be? 2 WEEKS for DOMESTIC SHIPING. DOMESTIC! My packages from USA by DHL Express takes only 10 days to arrive to my address, and that is INTERNATIONAL SHIPPING. What is J&T Express doing? Making love with customer packages? So inefficient. Better disband your useless organization. Don't even call yourselves a courier service if service is this slow. It's 2022, not 1992. WAKE UP!

Second experience to back my claim of how inefficient J&T ''Express'' is. My address is in East Malaysia, on the 5th day, it showed attempted and failed delivery, but the address was in a totally different location within East Malaysia. They somehow uploaded a "Proof of Delivery" for some reason maybe to prevent customers from hitting that return/refund button. Called customer service, they corrected it, and its been on the move since then. Still not delivered.

To anyone in the future who wants or wishes to use J&T Express for their courier partner, please avoid. EVEN if they advertise they deliver 7 days a week, next day delivery, deliver within 3-4 days, any offers and/or promotions, its all [censored]. Honestly, I thought PosLaju (used to be PosLambat cause of their slow service) was slow, but J&T Express totally kicked PosLaju out of the throne and took first place of the worst courier service ever. Never again. Shopee should also avoid this courier. The only courier that you will ever need to extend Shopee Guarantee to wait for their package delivery.

The parcel is out for delivery, july 22, 2022! I waited the whole day but no delivery!

Jt express kenapa terlalu lama hold on my parcel kat tampoi indah. Berapa lama nak tggu untk receive my parcel. Kalau cuaca tak okay boleh lah terima. Ni cuaca baik je. Tak pi masih tak nak hantar juga barang. Jangan Bodohkan orang. Dulu jt express yang fast delivery courier. Sekarang jt express the worst courier I ever see.

the delievery rider are not responsive to his duty and evry item he assign to my parcel the deliever were unsuccessful due to many alleyby or reason he did like the number of the reciever cant be reach but the truth is.. his just making a story inorder that his lies will not be reveal. why that these kind of people who are so iresponsible ang given a chance to work.

Harap lepasni j&t lebih alert , saya tunggu lama tau , senang ja bgtau barang hilang . Saya nak marah tapi kena SABAQ