Parcel not receive
Tracking no [protected] - KCG-SWK305. In the website state that the parcel already delivered but i haven't receive it yet. I attach the pic of proof delivery, no details for me to track it. Please update me asap since my son need to use all items urgently.
What happen to j&t klang jaya 603? keep on hold my things for almost a week.
i need to use it urgently.
Staff jnt
I’m not satisfied with j&t staff in tumpat. I have given my phone for them to see the name and address of the recipient so that there is no mistake like before. But what happened? J&t staff only take the same name and address as before and the spelling of the name is wrong and just take old address. What is the point of me paying j&t for rm31.80 if the recipient has to walk a long way because of j&t's taking the old address. While I have given a new address! Hope j&t please I hope this kind of thing doesn't happen again. So pity of the recipient because the item is a big item. The recipient’s place not like j&t call asking where are you and anything else. He is in the dormitory so the goods will be placed at guard then the recipient will pick up at guard. If the address is wrong so what happen? Here I enclose the proof of the address written on my phone and I already give my phone to jnt staff and also proof the address jnt written on the goods. Thankyou
Parcel lost???
[protected]
kenapa yaa tempat lain boleh buat penghantaran dengan cekap tapi masih ada tempat yang buat kerja macam nie? ketelusan kerja takda ke? postage bukan free yaa.. harap masalah ni dapat diselesaikan dengan segera dan harap pihak tertentu boleh begi respond dengan SEGERA !
PARCEL LOST AFTER INBOUND (CDC KUALA KANGSAR 305)
03:09 PM
On Hold
Drop Point CDC KUALAKANGSAR 305
(Parcel lost)
2022-05-11, Wednesday
11:23 PM
Inbound
Drop Point CDC KUALAKANGSAR 305
2022-05-10, Tuesday
06:49 AM
Outbound
Transit Center PRK GATEWAY 900
06:10 AM
Inbound
Transit Center PRK GATEWAY 900
2022-05-09, Monday
10:19 PM
Load Truck
Transit Center YONG PENG GW
10:19 PM
Outbound
Transit Center YONG PENG GW
07:02 PM
Inbound
Transit Center YONG PENG GW
05:21 PM
Outbound
Drop Point PCP BUKIT GAMBIR 427
03:44 PM
Picked Up
Drop Point PCP BUKIT GAMBIR 427
Didn't receive the order
hi, tracking # [protected]. The delivery guy already completed the order but i didn't receive the parcel and not delivered to our office.
I tried to use your live chat - IT IS NOT WORKING!
I called your customer service [protected] and the person who answered my call is speaking Bahasa when i clearly input English! He's unable to communicate properly and only wasted my time!
Parcel been on hold a month. [protected]
Kindly explain why is the parcel being on hold for so long?
[protected]
Exception
· 26 days
J&T EXPRESS MALAYSIA
-
19/05/2022 22:28 On Hold
Exception
Get email update
Malaysia to Malaysia · Transit in 26 day
On Hold
May 19 2022 10:28 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 19 2022 10:24 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 18 2022 04:22 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 18 2022 04:20 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 17 2022 10:38 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 17 2022 10:32 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 16 2022 09:31 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 16 2022 09:21 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 15 2022 07:48 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 15 2022 07:22 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 11 2022 10:38 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 11 2022 10:32 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 10 2022 10:39 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 10 2022 10:27 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 09 2022 09:59 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 09 2022 09:50 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 08 2022 06:38 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 08 2022 06:34 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 07 2022 06:43 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 07 2022 06:25 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 06 2022 05:31 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 06 2022 05:14 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 05 2022 05:42 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 04 2022 10:15 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 04 2022 10:09 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 03 2022 01:09 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 03 2022 01:07 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 02 2022 04:18 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 02 2022 04:17 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 01 2022 08:42 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 01 2022 06:50 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 01 2022 04:55 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
May 01 2022 04:11 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 30 2022 03:09 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 30 2022 03:08 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 29 2022 05:36 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 29 2022 05:35 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 28 2022 09:05 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 28 2022 08:40 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 28 2022 05:57 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 28 2022 05:55 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 27 2022 05:04 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 27 2022 04:49 pm
· BUKIT BINTANG, MYS, Malaysia
Departure
Apr 26 2022 01:47 pm
· BUKIT BINTANG, MYS, Malaysia
On Hold
Apr 26 2022 01:24 pm
· BUKIT BINTANG, MYS, Malaysia
Arrived
Apr 26 2022 10:36 am
· BUKIT BINTANG, MYS, Malaysia
Departure
Apr 26 2022 07:07 am
· SETIAWANGSA, MYS, Malaysia
Arrived
Apr 26 2022 05:52 am
· SETIAWANGSA, MYS, Malaysia
Departure
Apr 26 2022 04:47 am
· PETALING, MYS, Malaysia
Departure
Apr 26 2022 04:31 am
· PETALING, MYS, Malaysia
Arrived
Apr 26 2022 04:00 am
· PETALING, MYS, Malaysia
Departure
Apr 25 2022 06:45 pm
· PETALING, MYS, Malaysia
Picked Up
Apr 25 2022 06:37 pm
JNT CDC 303
I wanted to ceollect my parcel at jnt cdc 303 because they just take picture and leave never call me to get my parcel then they said not just your parcel we have to search for we got a lot of work too. its their job why talk [censored] like that im completely undertand if they short of staff but they had more than 20 people just sitting and laughing. they just lie said its already send to sender you had to talk this with the seller how I supposed to talk with the seller if tracking on shopee show that its still in that warehouse. they use jnt tracking (not update location) its in shah alam gateaway (18 may 16.00). yeah I know that too but I already show my phone shopee tracker its at jnt CDC 303 (18 may 21:53) (newest location) staff is very³ lazy and rude when talking like they big boss or what.
Desired outcome: i hope JNT malaysia fire this staff because they think its not their job to give parcel
[protected]
Missing parcel
I had sent a parcel 5.15 kg to Negeri 9 on 25/4. Until today 20/5 the status of my parcel was only until 26/4, no more tracking after the date. I had called their hotline and made a report. But no action taken, still the same. Tried to call penang cs again until today no pick up. Same goes to N9 CS. Once can get thru to N9 CS they push me to call Penang CS. They asked me to make a claim support but it is not easy, act I want them to check where is my parcel and send it. Thats all. Really frustrated with their service.. Day by day getting worst than before. Even many complaints they received I didnt see improvemwnt at all. NO more JNT after this
Parcel delay
Hello, of you cannot deliver on time remove the word express in your company! Cannot deliver because of bad weather? What excuse is that! Are you using motorcycle? And then rearrange for the deliver took almost a day!
Delivery service
Hello why is your service so lousy? From Selangor to Sarawak takes up to 8 days to reach me. I wish i have an option to not choose you, but Shopee won’t let me. Can you speed up your delivery by not having too many pitstops? I bukan stay kat pedalaman okay. Other service elok 3-4 days dah sampai parcel.
Although items are received in good manner, but your lead time is forever. And your customer services all around worse! None of your team can give proper answer cz you only let bots to answer online inquiry while local staff sounds like she is not interested in working. Overall lousy 😭
Desired outcome: FASTER DELIVERY SERVICE LIKE DUH
Penghantaran lambat. Saya nak barang sebab urgent
Boleh tak hantar parcel saya cepat sikit. Sebab minggu depan rabu parcel tu saya nak bawa balik sarawak. Itu amanah orang. Dah 3 hari tunggu tak sampai sampai lagi. Parcel dah elok ada dekat cdc setapak 303 kenapa nak hantar dekat ecp v movers 4516 pulak. Sebelum nie order barang elok je dekat cdc setapak 303 terus hantar hari yang sama @ esok hari. Dah lah barang tu urgent. Kalau tak boleh hantar barang banyak boleh bagitau customer. Saya ambik sendiri. Tolong percepatkan delivery.
Urgent!
Asap!
Customer service and live chat
Been calling customer service J&T Malaysia for thousands times but none was attended. Parcel has been on hold for a week plus and there is no update from the tracking details given. This is very disappointing and complaints has been sent out ample of time but no action or improvement have been taken into consideration.
Good pm po J&T meron po kayo redir na scammer yung deliver sa akin po ngayon araw puro bubble plastic na item ang order ko po 4pcs na pantalon 850 pesos please balik nyo po kung hindi report po ako saka ang number ng rider nyo po incorect na po...
My parcel hold at j&t jerantut TEMIN since 28/04/2023..
Please make delivery..
Y my parcel still on hold
Delivery delayed intentionally
Hi admin.. I am a receiver. Unfortunately the despatch that I contacted did not send my parcel as scheduled.. I later found out that the status given is because of bad weather but what exactly happened is that the false promise that the despatch had given to me to exactly deliver the item in time.
+[protected] is the despatch phone number and I have proof of conversation in my WhatsApp. Very disappointed to say the least.. I have waited until 10.50 pm but to no avail. JNT should find a more reliable and honest person to do the delivery and not just picking people with no credibility just to get fast buck. You will easily lose customers trust. Thank you, much love and God bless.
Desired outcome: Should investigate and deliver as promised
too bad service, perap barang sampai berminggu
please post barang dengan cepat, sebelum ni okay je dengan jnt, kenapa sekarang makin slow & teruk ya? i nak barang asap, tak ada masa nak pegi pickup barang dekat jnt bagai. please improve ur service!
Horror transport experience！！
Waybill no: [protected]
Parcel pending/ On Hold since 28/04/2022, already 20days brother❗️❗️❗️😨 Want to cry about this, never experiance suck kind of bad delivery.❗️❗️❗️
Desired outcome: Delivered to me or call me for self pickup by today. Thanks
Late delivery, not attentive hotlines and online chat function
Late Delivery:
J&T has very bad delivery delays especially during holidays.
Parcels can be "on hold" for up to 4-10 days and only deliver much later.
Calling J&T is difficult. Too many automated messages - takes long time to reach agent. Most of the time call drops.
Online Chat never refers to agent. You are stuck talking to a useless bot.
Desired outcome: Push for faster deliveries after holidays. Update the hotline and online chat system so that agents are present to answer specific questions instead of simple FAQ.
Parcel did not received yet
My parcel no: [protected] was on HOLD at Drop Point LDC CYBERJAYA 615 since 27 April 2022. Until now, still on HOLD and I'm waiting almost 3 weeks. Please response as soon as possible. Thanks.
Courier service
Can jnt express assist me my parcel from jb to cheras kl being transfer here there up to now 5 days still not yet reach to me.may i know cheras area not tun razak ?Is a live plant
And i worry it will be rotten and dead by time reach me.
by the way then why being transfer to jnt Ecp ki shen rao?where is it ya the place?thanks for assist
Last month parcel being holding up to 2 weeks before deliver with the reason deliver service delayed due to external factor. If your company cannot handle so huge volume please do not accept order from shopee express here.
Parcel remarked "closed by exception" after 3 weeks
I have placed a parcel delivery request on 25/04/22, under tracking number [protected]. And after 3 weeks without any updates, even after try to get the helps from you poor customer service hotline (auto hangup), my parcel was marked with "Closed By Exception" on 12/05/22. What the heck is going on?
Desired outcome: I want a full refund
Rip off
Selama ni guna servis jnt dan elok tanpa satu pun masalah. Tapi kebelakangan ni kerap sangat dapat parcel terkoyak. Dari cara koyak tu, bole agak ia sebenarnya sengaja dikoyakkan bukan terkoyak sebab terjatuh/ plastic parcel pecah.
Harap tolong lebih telus dan amanah selepas ni. Parcel tu hak customer, pihak courier takde hak nak ceroboh atau bukak parcel customer tanpa kebenaran. Harap semua pihak yg terlibat dr segi pengurusan parcel, lebih telus selepas ini. Kecewa bila parcel sampai terkoyak koyak.
Tolong ambik serious isu ini
damage found on luggage bags
I ordered a bag from a shopee .. the bag was in good condition before being sent for the delivery process .. after the day arrived and the item I ordered .. I was very disappointed with a lot of damage to the item I ordered..I hope J&T is responsible in this matter .. probably not :) there are many unresolved complaints
Desired outcome: satisfied when the complaint is completed
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