J&T Express
reviews and complaints

CDC ARA DAMANSARA 621 worst jnt. I went to jnt to pick up my order twice...but jnt staff too lazy to find my parcel. That day i came at 5.30 pm but they are closed already? The staffs chatting at the table...they said will send my parcel the next day becoz they closed already. So i waiting for them to deliver my parcel but nothing till nite. A few days later i went to they warehouse again. Asking my parcel. The guy try to find my parcel but cannot found. He say tomorrow we will deliver to your house. Again nobody send my parcel. A few days later they sent it back to seller...the reason is incompete address. What? After more than 100 times i've bought from shopee with the same address...incomplete address? What is this?

Indian girl who calls their customer on her personal line at [protected] and treats them badly. I simply phone the number I received earlier this morning from someone who called and asked for my address. After I called and asked her to verify my tracking number, the female was disrespectful to me and seemed angry. I'm hoping the J&T corporation can find a solution so that this issue won't spread to other people. Thank you

My parcel already arrived a week ago. But the courier never send my parcel. But my other parcel that arrived at the same day just different minutes has been delivered safely to my house. But I don't understand why courier take such a long time to deliver the parcel back to me. This concern me so bad because this situation never happened to me. This is the first time J&T Express Samarahan did this to me. Supposedly the parcel has arrive and delivered safely to me before 29/06/2022. But still no reaction from J&T Express Samarahan. If the courier cannot deliver it to my house, please call my number as stated at the parcel. I will definitely go self collection. You guys better not lost my parcel i bought it using money, not simply bulu. I'm sorry but I'm so pissed.

I'm getting annoyed with the J&T riders for being too sluggish to deliver my package. I haven't seen my package since the 19th of June, reference number [protected].

We don't have a signal at home, so I'm trying to call and text them ahead of time. However, the rider claims he is not the delivery boy and tells me that I'm calling the wrong person!

Tracking number : J&T [protected]

Pls do send the item to customer. This customer didn't go out at all to receive the parcel. Now it showing closed by deception. She is so frustated. Pls help me out to ship the item to my customer. Please 🙏 it has been 10 days and been on hold for so many days. Before closed for deception, why not they bother to call me? That's the sole reason asking for our details all right? Please be efficient and try to solve this matter as soon as possible. Will really appreciate that.

from 14th june until 21st june my parcel was at j&t shah alam gateway and suddenly i got refund because my parcel was missing. please find the parcel. this is not the first time happened to me. i need your responsibility to find my parcel. i don’t want refund but i do want the parcel. how can the parcel is missing while under your responsibility? irresponsible.

I have a parcel# [protected]. The delivery person sent to the incorrect address even though have stated it is under lot 39-2. Parcel been sent to lot 61. Corrected and informed the delivery personnel via whatsapp that the parcel being wrongly sent, the reply is not apologize but rudely raise her voice, creating story that is not true by insulting our company's personnel despite I am the one whom go over to lot 61 to collect my parcel by my own!

This is the criteria been selected by J&T. Today I would like to enjoy my shopping but not expecting being treated ruthless by your delivery people.

Parcel Missing & Not Delivery. J&T [protected] , Please let me know where is this parcel now.

Alex Wong [protected]

09 Jun 2022 Last Status

Closed By Exception - Shipment cancelled, will

terminate as problematic parcel.

Transit Center HQ - SEPUTEH

The sender dropoff my parcel on 10/6/2022 morning at Shah Alam Seksyen 7 J&T branch. Up untill 11/6/2022, 8.51 pm, it is on hold at PDP Wakaf Bharu 206. But on 17/6/2022, it says that my parcel (tracking number: [protected]) shipment has been cancelled, and the parcel will terminate as problematic parcel. The status is 'Closed by Expection', and have not updated until now 19/6/2022, 9.25pm.

The riders are very lazy my parcel cancelled for three times now i'm losing my patience i've been waiting for this parcel because I need it for an event.

The parcel wasn't delivered after 3 weeks and apparently the parcel is at the drop point waitinf for recipient to pick up. I, sender, never asked for the parcel to be dropped at drop point. I called the customer service and the lady said she will arrange for a delivery within 4 days, but a week later, I checked the site again and it says that 'Closed By Exception - Shipment cancelled, will terminate as problematic parcel.' a day after my call to the helpline. This is so ridiculous! I never encountered this problem from my prior experience with J&T. So I called the customer service again and the lady asked me to go to their official site and write about this issue on Claim Support. I am extremely disappointed and enraged that J&T is so irresponsible and reckless with parcels and service. I only wish for my parcel to be delivered safely.

Look at the picture and see the reason my parcel delay... This is Malaysia... Working hour 8.00am till 5.00pm

1- [protected] ( 2 JUNE 2022)

2- [protected] ( 31 MAY 2022)

3- [protected] ( 25 MAY 2022)

That motherfucking rider is too lazy and rude i am talking because i wasn't at home and she drop the call while i was talking because she doesn't want to go to our real address she always wanted to wait to the place that she can rest, and she never deliver the parcel on our house she always asking us to go where she is waiting and when the person is not at home she never find where the receiver is! Please do something about here rudeness and laziness again i didn't receive my parcel because of here laziness

J&T KLANG 603 is the most worst compared to all other companies..

My parcel already 7days stuck at J&T klang 603!

This is not the first time happened to me, already few time before also the same situation. Previous few orders also same stuck more then 1week in J&T klang 603.

TOP MANAGEMENT of J&T need look into this case very serious. Im very2 disappointed with the service by J&T klang 603!

PLEASE TAKE ACTION TO IMPROVE THE SERVICE.

Thanks

Regards

Shan

Barang perap dari hari sabtu ahad..agent jnt gedangsa sangat terus..kerap perap barang orang..bukan sekali.. banyak kali..dulu jnt direct dari kkb terus hantar..sekarang bagi agent..agent perap barang 3 4hari..macam setan

24MAY2022 : Parcel Arrived at LDC KEMPAS 614 JOHOR BAHRU

27MAY2022 : Parcel hold for investigations

28MAY2022 : I’m Going to the branch to collect on self but admin told me parcel is lost and don’t know how can lost, ask me to contact seller (SHIEN) for refund money, and I did and I make a report to J&T also.

02JUNE2022 : J&T acknowledge my complaints.

08JUNE2022 : Suddenly put to system items delivered but I didn’t receive anything. Then how to seller refund our money, actually J&T must put items lost!

10JUNE2022 : Going back to J&T KEMPAS 614 ask about it. Ask how to settle and I want J&T responsibility about this issue. I ask who in charge there but all quiet then ask me to go back first and they will call back tomorrow and ask management about this.

11JUNE2022 : wait they all call until I fade up, endup I call on myself but the answer is still finding...!

Mohon diambil tindakan segera , parcel berikut:

[protected]

[protected]

[protected]

pihak jnt lcd segambut tidak menghubungi penerima,

telah hadir sendiri untuk menyemak, status parcel di lcd segambut.. Didapati barang ada hanya perlu dicari..

Hadir kali kedua ,pihak lcd segambut tidak membenarkan self pickup dan janji akan hantar

semakan, status barang return to gateway/ sender

Item yet to delivered since 22 April, tracking number [protected], I would considered it as a loss and I wish to claim the losses for now.

Kindly pay to this bank account :

AMBANK AC : [protected]

NAME : ORLANDO CORPORATION SDN BHD

The seller was posted my parcel since 01/06 until now I just only saw them

Updated routing code is wrong.! They never tried to call me ask anything about the address. They just passing my parcel everyday …how can I solve this problems if they never call me? At least they drop at 1 place to call me self collect if they can’t find the address.

Tracking number [protected]