J&T Express
Reviews and Complaints

Greetings, the lady at the phone just ended my call because I just want to know where is the parcel or status of the parcel.

After she send me address to collect parcel, she say can collect at this time. So, I go the address she give me that morning. When I reached, the person say the place is shopee express site. So I call on the spot and clearly say the numbers and want to know where and status of the parcel. Suddenly she end the call. So, it won't be line network problem because I call 2 times, when I open my mouth say 'Hi, just now I call to' suddenly end call. So not professional at all. Now I don't know the parcel where and status of the parcels. At least, I can know if out delivery should be okay. Instead, She just end the call. Both if us Malaysian, why won't help people who pay you also. Period time maybe. Below picture is shopee express site not J&T. That's all. Thank you.

Hello management. What are you all doing? my parcel can't delivery but the reason you given are can't contact the receiver. I ready made 3 times call customer service to updated again my and receiver information ( h/p number) but still your give reason can't contact.

After 3 week to return to side at cdc k.Riverfront 326 you put the reason " drop point cdc k.Riverfront 326

(can't be found due to incomplete address or phone no.) ".

Then what information your taking when i sent my parcel.

Very very very bad service.

Salam sejahtera, saya ingin membuat aduan berkenaan parcel yang baru diterima pada 07/9/2022 kerana parcel yang saya terima dalam keadaan tidak baik. Parcel / kotak setiba atau baru diterima (baru sampai) dalam keadaan separuh dibuka iaitu bahagian tepi kotak telah dibuka malah gam plastik yang ditampal juga dibuka dan ditampal semula dalam keadaan tidak kemas. Packaging bahagian luar dan dalam turut dibuka (item dalam). Keadaan parcel setiba adalah seperti dalam gambar dan video yang saya lampirkan.

I was about to receive my package today 9/8/2022 but was tagged as uncessfull delivery, the wants me to meet him in out brgy. Hall which is too far from where i am located this is the first time that this happened since most of the riders deliver it to my address..even texted him a landmark shown in the uploaded photos as well as calling him but never answered is this the kind of customer service you provide?

Rider name: ricardo dela pe

Phone no. Is included in the photos

My parcel still at Klang and not moving out. Please take action as soon as possible. I need to use it on Friday. [protected] my tracking number

This rider from batu maung cdc with phone number [protected] refuse to deliver my parcel. The reason he gave was the parcel is to heavy. I asked him to leave it at mail room as he used to do before. But he refused. He updated in the system that I was the one who asking next time delivery while I didnt requested it.

He also blackmailed me to return it back to shoppe.

When I pickup the parcel at batu maung cdc, my husband able to lift up those thing t car and from car to our 37 level apartment.

I paid almost rm30 for delivery service but I am the one who pickup at j&t

Previously he sent 2 items with same tracking, I asked if I can returned it but he requested me to not returned it because he will get penalty rm200.

This is Peter Delarmente, i'm a call center agent. My only problem with you guys is that, why is it your delivery man need to contact me first before delivering my parcel and if they can't contact me they will tag it as "Delivery attempt was unsuccessful: Buyer Is Unreachable." it's a BIG [censored]!, if you guys know the job of a call center agent "we cannot use our mobile device during work, definitely you guys cannot contact me" I already experience 2 of my Purchased to Shopee that was returned to sender. PLEASE tell your delivery man to PLEASE deliver the parcel to your customer address even though you can't contact them PLEASE.

As you can see in my screen shot you delivery man contacted me around 5:03pm.

On August 27, 2022, about 8:30 in the morning, an agent from BUYERS Deals PH said she's gained access to my information from JnT PH. She's got my complete address, my full name and contact number. I am surprised how she managed to get my information. She said it was from JnT Express. She pitched on me some products which I didn't like. I never thought she would process an order for me.

How could you forward my personal data to them? I would like to ask an explanation and compensation for the damage it has incurred on my part. Your rider has delivered the product in Cash on Delivery basis. My mother paid for it thinking I ordered the product. But I didn't. Please deal with this seriously as I will personally take this to DTI and Privacy commission for unauthorized distribution of my personal data and unauthorized sale.

Really disappointed… regretted using J&T…. As stated of proof below 👇

My tracking number is JTRT6498133846

I have an item that is missing when using your service. My earphone is not cheap and cost me like RM200 but the only thing that is sent to me is just a plushie (as I have 2 thing that is sent to me). The day before I received my parcel, it was put on hold so I got a little suspicious about it. Please just don’t take others belongings whether it is just a small stuff or not

1st offense, nag order ako sa tiktok tapus itong number nato ang courier ko +[protected], natawagan nya ako ng nasa work po ako so hindi ako nakasagot, complete address at name yung details ko, ki-nancel order nya sana man lang nag tanong2 man lang sya sa kalapit bahay dung. 2nd offense nag order ako sa shoppe at nagkataon nya sya na naman ang courier ko at ulit nasa work ako pru nung tumawag siya nasagot ko, sabi ko tanong mk nalang nasan ang amin kase nasa work ako at nagkataon nasa harap na talaga sya pru eh kinancel na naman niya, kinabukasan nag 2nd attempt sa shopee locator ko, nag 2nd attept sya ng deliver pru unreachable daw ko eh hindi na naman sya tumawag ulit.

Apa maksud statement on hold parcel is under investigation? Kenapa barang saya tidak dihantar tetapi di perap di gudang? Saya call staff gudang [protected] banyak kali tetapi tiada jawapan. Saya nak tahu status barang saya dan saya mahu barang saya di hantar bukan diperap lama dalam gudang tanpa apa² penjelasan. Pada yang bekerja, kerjalah dgn ikhlas. Sangat susah untuk mencari bantuan khidmat pelanggan dari pihak J&T Tawau. Sangat mengecewakan.

Next time kalau nak hantar barang beri salam. Bukan call sahaja lepastu bila tak angkat call terus assume takde di rumah. Dan lain kali jangan call whatsaap sebab bukan customer selalu on data internet. Lain kali call line biasa sahaja baru professional.

Lepastu staff yang hantar barang ni cakap "lain kali rumah pasang loceng". Such a rude person. Macam tu service dia?

Kalau customer tak angkat call whatsaap please call line biasa pulak sebab orang tak on line Internet dan bukan call sekali sahaja.

Im very disappointed with jnt kapit sarawak because they return my parcel without I know about it. That time im having a problem with my whatsapp due to that I can't read the message about my parcel already return. Besides that they claimed that them already called me but unfortunately I don't receive any call from jnt kapit sarawak. One more thing, why jnt kapit sarawak don't do a delivery. They do have a commission if they do a delivery. Im so disappointed with this issues.

Since July the system shows that the recipient cannot be reached. But why contact the sender to inform the recipient that the recipient cannot be reached。Ask the recipient to contact the sender to inquire about the arrival of the package, and the sender will contact your customer service center. The customer service center told the package that the package is still in the warehouse waiting to be returned。So is the service so bad?Packages are missing

Staff called to inform of the pick-up of parcel ordered from Shopee.

Driver shouted at Gizel Villafuerte (recipient) and told to go down to receive the parcel when she already instructed to leave the parcel at the lobby of the condominium.

Recipient is at work and she already explained but the staff insisted to go down and receive the parcel.

Company reputation is being tarnished by the behavior of your staff

Name of Staff : Jeffrey Glory Lopez : [protected]

17 Ogos 2022

- tanpa persetujuan saya pihak dispatch berkenaan dengan sewenang wenangnya letakkan saya sebagai RECIPIENT REJECTED THE PARCEL. Saya terpaksa ambil sendiri parcel di drop point.

20 Ogos 2022

- dispatch tersebut tidak call/whatsapp untuk beritahu tentang parcel yang dibawa ke Julau.

- Terus letak pada status penerima tidak berjaya dihubungi. Sangat tidak masuk akal sebab pihak dari drop point J&T Sibu dapat menghubungi saya.

Dispatch yang diamanahkan untuk menghangar barang dari drop ponit cdc 304 sangat tidak amanah dalam melaksanakan tugas.

At Friday , 19/08/22, 12.38p.m,

My shopee shown that my parcel is delivered but i didnt received it, i tried to reach out my parcel surrounding my house but it just a waste.

I tried to figure it out to solve it , try to complain my issue at complaint centre but it take an enough time .

Otherwise ,I must get two parcel but i just got one parcel without notice but the picture proof shown that my family and i was inside but didnt noticed us . The courier just put my parcel on my car only without my signation or my IC number or my confirmation from me or my family with a call or message.

Plus, i was very dissapointed because my parcel had a finger scratched behind it.

I'll send the photo;

1. My lost parcel

2. My parcel that i got but had a scratched behind it.

3.Finger Scratched .

4. My complain at complain centre but ..it takes too long .

For the last ,I really hope that you can solve my issue ;

1. Find my item as soon as possible .

2. Please upgrade the courier discipline such as ;

▪Please let the receiver noticed that you send our parcel.

▪Please don't scratched our parcel .

▪Please get a receiver confirmation before you leave their item .

The parcel that was delivered to me by the rider.. it was indicated specifically on the AWB attached that it was 2 items but when delivered only 1 item was there. The missing item was in a packaging of lazada unopened, inside of the lazada pouch was a Acer mouse amounting to 1, 938 pesos. It was shipped from Tinambac where my hometown is because it was already in transit when I travel to manila and I was sure that my aunt shipped 2 items with cling wrap around the 2 parcel. Please have immediate action. Thank you

Semasa Saya meluahkan rasa kecewa dengan service jnt. Ada seorang staff jnt bernama ridzuan shah.. membuat provokasi dengan memaki hamun customer Tentang COD barang.. jadi di sini Saya Sebagai customer.. berharap agar tindakan tata tertib atau buang kerja di lakukan ke atas individu di bawah.. sy lampirkan screenshot gambar individu kepada pihak Jnt Malaysia. Kami sebagai customer tidak perlu staff yang biadab. Terima kasih